Hiring For Customer Support axis my india In bangalore & Navi Mumbai

📍 Job Overview

• Job Title: Customer Support Representative (Axis My India) - Bangalore & Navi Mumbai
• Company: Lisa HR Consultancy
• Location: Bangalore, Navi Mumbai
• Job Type: On-site, Full-time
• Category: Customer Support
• Date Posted: June 27, 2025
• Experience Level: Entry-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Conduct telephonic interviews for customer support in Axis My India, Bangalore & Navi Mumbai
• Assist customers and address their queries effectively
• Fluent in multiple Indian languages: Telugu, Tamil, Malayalam, and Kannada
• Collaborate with the team to ensure customer satisfaction and resolve issues promptly

📝 Enhancement Note: This role focuses on customer interaction and problem-solving, requiring strong communication skills and cultural sensitivity for multilingual support.

💻 Primary Responsibilities

• Conduct telephonic interviews with customers to understand their needs and provide solutions
• Handle inbound customer calls and emails, managing customer issues and complaints
• Collaborate with the technical team to resolve complex customer problems
• Maintain customer records and update databases with relevant information
• Contribute to process improvement initiatives to enhance customer support quality

📝 Enhancement Note: This role requires active listening, clear communication, and a customer-centric approach to ensure high-quality support and customer retention.

🎓 Skills & Qualifications

Education: Bachelor's degree in any discipline with a strong academic record

Experience: Minimal experience required; freshers are encouraged to apply

Required Skills:

• Fluency in Telugu, Tamil, Malayalam, and Kannada
• Excellent communication skills in English and other mentioned languages
• Strong problem-solving skills and a customer-focused mindset
• Proficiency in using CRM software and MS Office Suite
• Ability to work in shifts, including weekends and holidays

Preferred Skills:

• Previous customer support experience
• Knowledge of Axis My India products and services
• Familiarity with call center software and tools

📝 Enhancement Note: While minimal experience is required, candidates with prior customer support experience or relevant skills will have an advantage in this role.

📊 Web Portfolio & Project Requirements (N/A)

This role does not require a web portfolio or project requirements as it is not a web development or server administration position.

💵 Compensation & Benefits

Salary Range: INR 16,000 - 23,000 per month

Benefits:

• Competitive salary package
• Performance-based incentives
• Opportunities for career growth and professional development
• A dynamic and multicultural work environment

Working Hours: 40 hours per week, including shifts and weekends

📝 Enhancement Note: The salary range is based on industry standards for entry-level customer support roles in India, considering the location and required language skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Recruitment and HR Consultancy

Company Size: Medium (50-250 employees)

Founded: 2003

Team Structure:

• Dedicated customer support team for Axis My India
• Collaborative environment with cross-functional teams working together to deliver excellent customer support

Development Methodology:

• Agile methodologies for continuous improvement and process optimization
• Regular team meetings and training sessions to enhance skills and knowledge

Company Website: Lisa HR Consultancy

📝 Enhancement Note: Lisa HR Consultancy focuses on providing high-quality recruitment and HR consulting services, with a strong emphasis on customer support and satisfaction.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level, with opportunities for growth and advancement within the customer support team or other departments

Reporting Structure: Reports directly to the Customer Support Manager, with regular interaction with the technical team and other stakeholders

Technical Impact: Direct impact on customer satisfaction, issue resolution, and process improvement

Growth Opportunities:

• Progression to senior customer support roles or team leadership positions
• Opportunities to specialize in specific products or services
• Exposure to various aspects of the business, leading to potential career transitions within the organization

📝 Enhancement Note: Career growth in this role is primarily driven by performance, skills development, and the candidate's initiative in seeking new opportunities within the organization.

🌐 Work Environment

Office Type: On-site, with a modern and collaborative workspace designed to facilitate teamwork and communication

Office Location(s):

• Bangalore: Lisa Manpower, Unit No TF - 04, 3rd floor, 38/17, 1678 Smart Avenue, Nehru Road, Kammanahalli, HRBR Layout, Bangalore - 560043, Karnataka, India
• Navi Mumbai: Kopar Khairane, Navi Mumbai (specific address not provided)

Workspace Context:

• Shared workspaces with individual workstations and access to necessary tools and equipment
• Collaborative environment with regular team meetings and training sessions
• Opportunities for social interaction and team-building activities

Work Schedule: Rotating shifts, including weekends and holidays, to ensure 24/7 customer support coverage

📝 Enhancement Note: The work environment is designed to foster collaboration and communication, with a focus on providing excellent customer support and ensuring high levels of customer satisfaction.

📄 Application & Technical Interview Process

Interview Process:

1. Virtual interview with the hiring manager to assess communication skills and language proficiency
2. Technical assessment to evaluate problem-solving skills and understanding of customer support processes
3. Final interview with the customer support manager to discuss career expectations and fit within the team

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

📝 Enhancement Note: The interview process focuses on assessing communication skills, language proficiency, and problem-solving abilities, with a strong emphasis on customer support experience and cultural fit.

🛠 Technology Stack & Web Infrastructure (N/A)

This role does not require a specific technology stack or web infrastructure knowledge as it is not a web development or server administration position.

👥 Team Culture & Values

Customer Support Values:

• Excellent communication skills and active listening
• Strong problem-solving abilities and a customer-centric mindset
• Cultural sensitivity and adaptability
• Continuous learning and improvement

Collaboration Style:

• Collaborative and team-oriented approach to customer support
• Regular team meetings and training sessions to share knowledge and best practices
• Cross-functional collaboration with technical teams to resolve complex customer issues

📝 Enhancement Note: The customer support team values strong communication, collaboration, and a customer-centric mindset to deliver high-quality support and ensure customer satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling difficult customers and escalated issues
• Managing high call volumes and meeting service level agreements
• Adapting to new products, services, or processes

Learning & Development Opportunities:

• On-the-job training and mentoring from experienced team members
• Formal training programs and workshops to enhance skills and knowledge
• Opportunities to specialize in specific products or services

📝 Enhancement Note: Technical challenges in this role are primarily customer-focused, requiring strong communication skills, problem-solving abilities, and adaptability to ensure high-quality customer support.

💡 Interview Preparation

Technical Questions:

• Scenario-based questions to assess problem-solving skills and customer support approach
• Questions on language proficiency and cultural sensitivity
• Questions on customer support processes and best practices

Company & Culture Questions:

• Questions on understanding of Axis My India products and services
• Questions on career goals and fit within the customer support team
• Questions on adaptability and willingness to work in shifts

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: Interview preparation should focus on honing communication skills, understanding customer support processes, and demonstrating a customer-centric mindset to ensure a successful interview.

📌 Application Steps

To apply for this customer support position:

• Submit your application through the recooty job listing
• Tailor your resume to highlight relevant skills and experience in customer support or related fields
• Prepare for the virtual interview by practicing your communication skills and familiarizing yourself with customer support processes
• Research Axis My India products and services to demonstrate your understanding and interest in the role

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.