📍 Job Overview

• Job Title: Healthcare - Customer Support Specialist (Inbound Call)
• Company: PartnerHero
• Location: Greensboro, North Carolina, United States
• Job Type: Full-time
• Category: Customer Support
• Date Posted: June 19, 2025
• Experience Level: Entry-level (0-2 years)
• Remote Status: Remote (US Only)

🚀 Role Summary

• Handle inbound customer calls, providing assistance with account creation, website navigation, and appointment scheduling.
• Deliver excellent customer service, representing clients positively while solving customer issues.
• Collaborate with a global team to achieve customer satisfaction goals and maintain a positive work environment.

📝 Enhancement Note: This role is ideal for individuals looking to kickstart their customer support career in the healthcare industry, with a focus on inbound calls and appointment scheduling.

💻 Primary Responsibilities

• Customer Interaction: Handle inbound calls from customers, actively listening to their needs, and providing helpful solutions.
• Problem Solving: Troubleshoot customer issues, escalating complex problems to senior team members when necessary.
• Process Adherence: Follow established processes and guidelines to ensure quality service and maintain customer satisfaction.
• Documentation: Record customer interactions and issues in the company's systems for future reference and improvement.
• Teamwork: Collaborate with the team to achieve customer satisfaction goals and maintain a positive work environment.
• Continuous Learning: Participate in training sessions to improve skills and knowledge, staying up-to-date on product and service information.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant associate's degree or certification is a plus.

Experience: Entry-level position; no prior experience required.

Required Skills:

• Strong desire to help customers and solve problems
• Reliability and availability during scheduled hours
• Excellent communication skills, both written and verbal
• Ability to learn and adapt to new information and processes quickly
• Proficiency in using computer systems and software

Preferred Skills:

• Previous customer support or sales experience
• Familiarity with the healthcare industry
• Bilingual or multilingual proficiency

📊 Web Portfolio & Project Requirements

Not applicable for this role

💵 Compensation & Benefits

Salary Range: $30,000 - $35,000 per year (US Only)

📝 Enhancement Note: Salary range is estimated based on industry standards for entry-level customer support roles in the United States.

Benefits:

• Flexible working arrangements (US Only)
• Hybrid working arrangements (all other countries)
• Competitive base salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options
• Competitive retirement benefits (US only)
• Access to free posture-based fitness workouts from home
• Paid sabbatical leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

🎯 Team & Company Context

🏢 Company Culture

Industry: PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions in the customer experience (CX) industry.

Company Size: Medium-sized company with a global presence.

Founded: 2014 (PartnerHero) and 2017 (Crescendo)

Team Structure:

• Global team of customer support specialists handling inbound calls and other customer support channels.
• Cross-functional teams working together to achieve customer satisfaction goals and maintain a positive work environment.

Development Methodology:

• Agile methodologies for continuous improvement and adaptation to customer needs.
• Regular training sessions and feedback sessions to enhance skills and knowledge.

Company Website: https://partnerhero.com/

📝 Enhancement Note: PartnerHero's company culture emphasizes care for others, embracing growth, manifesting trust, taking ownership, and being humble. These core values guide the company's actions and set the tone for its culture.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: Entry-level position with opportunities for growth and development within the company.

Reporting Structure: Reports directly to the Team Lead or Supervisor within the customer support department.

Technical Impact: Directly impacts customer satisfaction and experience by providing excellent service and solving customer issues.

Growth Opportunities:

• Promotions to Team Lead or Supervisor roles within the customer support department.
• Opportunities to specialize in specific customer support channels or product lines.
• Career progression into other areas of the business, such as quality assurance, training, or management.

📝 Enhancement Note: Career growth opportunities are dependent on individual performance, skills development, and the company's specific needs.

🌐 Work Environment

Office Type: Remote work environment with flexible and hybrid working arrangements available.

Office Location(s): Greensboro, North Carolina, United States (primary location for this role)

Workspace Context:

• Remote work environment with a focus on maintaining a positive and collaborative team culture.
• Access to necessary tools and software for remote work, such as computers, headsets, and internet connectivity.

Work Schedule: Monday - Friday, 11:00 am - 8:00 pm EST | Saturday / Sunday off

📝 Enhancement Note: Work schedules may vary depending on the specific needs of the company and the customer support department.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screening to assess communication skills and cultural fit.
2. Skills assessment or role-play scenario to evaluate problem-solving and customer support skills.
3. Final interview with the hiring manager or team lead to discuss the role, company culture, and career growth opportunities.

Portfolio Review Tips: Not applicable for this role

Technical Challenge Preparation: Not applicable for this role

ATS Keywords: Customer Support, Inbound Calls, Problem Solving, Communication Skills, Teamwork, Customer Satisfaction, Healthcare Industry, Entry-level, Remote Work, Global Team

📝 Enhancement Note: Keywords are strategically placed throughout the job description to optimize resume matching for Applicant Tracking Systems (ATS).

🛠 Technology Stack & Web Infrastructure

Not applicable for this role

👥 Team Culture & Values

Customer Support Values:

• Care for others by actively listening to customers and seeking opportunities to put them first.
• Embrace growth by expanding knowledge and skills through continuous learning and adaptation.
• Manifest trust by delivering on commitments and maintaining a positive work environment.
• Take ownership of customer issues and work diligently to resolve them.
• Be humble by seeking guidance, receiving feedback, and asking questions to improve performance.

Collaboration Style:

• Collaborate with team members to achieve customer satisfaction goals and maintain a positive work environment.
• Work together to share knowledge, best practices, and support one another.
• Foster a culture of open communication, active listening, and mutual respect.

📝 Enhancement Note: PartnerHero's team culture emphasizes care for others, embracing growth, manifesting trust, taking ownership, and being humble. These core values guide the company's actions and set the tone for its culture.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling complex customer issues and escalations.
• Adapting to new processes, tools, or product changes.
• Maintaining a positive and professional demeanor under pressure.

Learning & Development Opportunities:

• Training opportunities provided by PartnerHero and outside entities.
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development.
• Career progression into other areas of the business, such as quality assurance, training, or management.

📝 Enhancement Note: Challenges and growth opportunities are dependent on individual performance, skills development, and the company's specific needs.

💡 Interview Preparation

Technical Questions:

• How do you handle difficult or upset customers?
• Can you describe a time when you went above and beyond to help a customer?
• How do you stay organized and manage your time when handling multiple customer calls?

Company & Culture Questions:

• Why are you interested in working for PartnerHero?
• How do you embody PartnerHero's core values in your daily life or work?
• How do you see yourself growing and developing within the company?

Portfolio Presentation Strategy: Not applicable for this role

📝 Enhancement Note: Interview questions are designed to assess communication skills, problem-solving abilities, and cultural fit. Candidates are encouraged to research the company and its core values before the interview.

📌 Application Steps

To apply for this Customer Support Specialist (Inbound Call) position:

1. Submit your application through the application link.
2. Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
3. Prepare for the phone or video screening by practicing common customer support scenarios and brushing up on your communication skills.
4. Research the company and its core values to demonstrate your cultural fit and enthusiasm for the role.
5. Practice common interview questions and develop thoughtful responses that showcase your problem-solving skills and customer support experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.