📍 Job Overview

Job Title: Global Technical Support - Desktop SEM
Company: Thermo Fisher Scientific
Location: Brno, Czech Republic
Job Type: On-site, Full-time
Category: Technical Support
Date Posted: June 19, 2025
Experience Level: 2-5 years
Remote Status: No

🚀 Role Summary

Provide exceptional technical support for Desktop SEM systems to regional service teams.
Collaborate with cross-functional teams, including Field Service Engineers, Applications, and other Global Technical Support groups.
Troubleshoot complex issues, analyze system performance, and drive improvement projects.
Mentor and provide feedback on diagnostic and test procedures.

📝 Enhancement Note: This role requires a strong technical background in high-tech industries or laboratories, with a focus on Electron Microscopes (ideally Desktop SEM). Excellent communication skills and customer focus are essential for success in this position.

💻 Primary Responsibilities

Technical Support: Provide remote and on-site assistance to regional service teams, ensuring exceptional customer service and support.
Troubleshooting: Diagnose and resolve complex technical issues, utilizing multidisciplinary troubleshooting skills.
Mentorship: Guide and mentor field service engineers, applications, and other technical support teams on diagnostic and test procedures.
Improvement Projects: Analyze system performance, identify areas for improvement, and drive projects to enhance system functionality and reliability.
Collaboration: Work closely with cross-functional teams, including FSEs, applications, and other GTS groups, to ensure seamless support and service delivery.

📝 Enhancement Note: The primary responsibilities for this role require a strong technical background and the ability to work independently and collaboratively to resolve complex issues and drive improvement projects.

🎓 Skills & Qualifications

Education: A BA degree in Electronics, Mechanics, or a related field is required.

Experience: Typically requires 2-5 years of experience in service and/or manufacturing in a high-tech industry or laboratory.

Required Skills:

All-round technical knowledge and practical skills in multidisciplinary troubleshooting
Proven track record as a self-starter who is highly productive when not supervised
Experience as a customer or field service engineer with Electron Microscopes (ideally Desktop SEM)
Strong customer focus and understanding of customer relations and intimacy
Project leader skills
Proficiency in English (verbal and in writing)
Other language skills are an asset

Preferred Skills:

Experience in a customer or field service engineer role with Electron Microscopes
Familiarity with high-tech industries or laboratories
Strong problem-solving skills and attention to detail
Ability to work in a demanding environment with tight deadlines

📝 Enhancement Note: The required and preferred skills for this role emphasize a strong technical background, customer focus, and the ability to work independently and collaboratively to resolve complex issues and drive improvement projects.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong technical skills and experience in troubleshooting and supporting high-tech systems.
Showcase problem-solving abilities and the ability to work collaboratively with cross-functional teams.
Highlight any experience with Electron Microscopes and Desktop SEM systems.

Technical Documentation:

Provide detailed documentation of troubleshooting processes, system performance analysis, and improvement projects.
Include any relevant case studies or success stories demonstrating your ability to drive positive change and enhance system functionality.

📝 Enhancement Note: The portfolio requirements for this role focus on demonstrating strong technical skills, problem-solving abilities, and the ability to work collaboratively with cross-functional teams to drive improvement projects.

💵 Compensation & Benefits

Salary Range: The salary range for this position is estimated to be between 1,200,000 CZK (approx. 48,000 USD) and 1,800,000 CZK (approx. 72,000 USD) per year, based on industry standards for technical support roles in the Czech Republic. This estimate is inclusive of base salary and any additional compensation components.

Benefits:

Competitive benefits package, including health insurance, retirement plans, and employee assistance programs.
Opportunities for professional development and career growth within Thermo Fisher Scientific.
A dynamic and inclusive work environment that values diversity and encourages collaboration.

Working Hours: The standard work schedule for this position is Monday through Friday, with the possibility of overtime or on-call rotations to support regional service teams as needed.

📝 Enhancement Note: The salary range and benefits for this role are based on industry standards for technical support roles in the Czech Republic. The working hours may vary depending on the needs of the regional service teams and may include overtime or on-call rotations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Thermo Fisher Scientific operates in the life sciences industry, providing a wide range of products and services to support scientific research, healthcare, and diagnostics.

Company Size: Thermo Fisher Scientific is a large, global organization with over 100,000 employees worldwide. This size provides opportunities for career growth and exposure to diverse teams and projects.

Founded: The company was founded in 2006 and has since grown to become the world leader in serving science, with annual revenue of approximately $40 billion.

Team Structure:

The Global Technical Support team is part of the larger Service organization, working closely with regional service teams, applications, and other GTS groups.
The team is responsible for providing technical support and driving improvement projects for Desktop SEM systems.

Development Methodology:

The team follows a structured problem-solving approach, utilizing root cause analysis and continuous improvement methodologies to drive system enhancements and resolve complex issues.
Collaboration and knowledge sharing are essential aspects of the team's development methodology, with regular team meetings and cross-functional interactions to ensure seamless support and service delivery.

Company Website: https://www.thermofisher.com/

📝 Enhancement Note: The company culture section provides an overview of Thermo Fisher Scientific's industry, size, and development methodology. The team structure and development methodology are tailored to the technical support role and emphasize collaboration and continuous improvement.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level technical support position, requiring a strong technical background and experience in troubleshooting and supporting high-tech systems. The role offers opportunities for career growth and professional development within Thermo Fisher Scientific.

Reporting Structure: The role reports directly to the Global Technical Support Manager and works closely with regional service teams, applications, and other GTS groups.

Technical Impact: The technical support specialist plays a crucial role in ensuring the reliability and performance of Desktop SEM systems, driving improvement projects, and providing exceptional customer support.

Growth Opportunities:

Technical Specialization: Develop expertise in specific Desktop SEM systems or related technologies.
Team Leadership: Grow into a team leader or management role, overseeing a team of technical support specialists.
Cross-functional Collaboration: Expand your role to include collaboration with other teams, such as applications or product development.

📝 Enhancement Note: The career and growth analysis section outlines the career level, reporting structure, technical impact, and growth opportunities for the technical support specialist role at Thermo Fisher Scientific.

🌐 Work Environment

Office Type: The work environment for this role is primarily on-site, with the possibility of remote work for specific tasks or projects.

Office Location(s): The position is based in Brno, Czech Republic, with the possibility of international travel to support regional service teams.

Workspace Context:

The workspace for this role is a collaborative office environment, with access to the necessary tools and resources to support technical support activities.
The workspace may include multiple monitors, testing devices, and other equipment required for troubleshooting and system analysis.
The workspace encourages knowledge sharing and collaboration with cross-functional teams, including field service engineers, applications, and other GTS groups.

Work Schedule: The standard work schedule for this role is Monday through Friday, with the possibility of overtime or on-call rotations to support regional service teams as needed.

📝 Enhancement Note: The work environment section provides an overview of the office type, location(s), workspace context, and work schedule for the technical support specialist role at Thermo Fisher Scientific.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your technical background, experience, and fit for the role.
Technical Assessment: A hands-on assessment of your troubleshooting and problem-solving skills, focusing on Desktop SEM systems and related technologies.
Behavioral Interview: A discussion of your customer focus, collaboration, and communication skills, as well as your ability to work independently and drive improvement projects.
Final Interview: A meeting with the Global Technical Support Manager to discuss your fit for the role, answer any remaining questions, and make a final decision.

Portfolio Review Tips:

Highlight your technical skills and experience in troubleshooting and supporting high-tech systems.
Include any relevant case studies or success stories demonstrating your ability to drive positive change and enhance system functionality.
Emphasize your customer focus, collaboration, and communication skills, as well as your ability to work independently and drive improvement projects.

Technical Challenge Preparation:

Brush up on your technical skills and knowledge of Desktop SEM systems and related technologies.
Familiarize yourself with troubleshooting processes, system performance analysis, and improvement project methodologies.
Prepare for behavioral interview questions that focus on your customer focus, collaboration, and communication skills, as well as your ability to work independently and drive improvement projects.

ATS Keywords: (Organized by category)

Technical Skills: Desktop SEM, Electron Microscope, Troubleshooting, Multidisciplinary Troubleshooting, System Analysis, Improvement Projects, Technical Support
Soft Skills: Customer Focus, Communication, Collaboration, Problem Solving, Project Leadership, Decision Making, Planning, Goal Setting, Decisiveness, Flexibility, Relationship Building, Influence, Persuasion
Industry Terms: High-Tech Industry, Laboratory, Global Technical Support, Field Service Engineer, Applications, Customer Service, Customer Relations, System Reliability, System Performance

📝 Enhancement Note: The application and technical interview process section outlines the interview process, portfolio review tips, technical challenge preparation, and ATS keywords for the technical support specialist role at Thermo Fisher Scientific.

🛠 Technology Stack & Web Infrastructure

Troubleshooting Tools:

Desktop SEM Systems: Familiarity with Desktop SEM systems and related technologies is essential for this role.
Troubleshooting Software: Experience with troubleshooting software and tools, such as oscilloscopes, multimeters, and other diagnostic equipment.
System Analysis Tools: Proficiency in using system analysis tools, such as performance monitoring software and data analysis tools.

Collaboration Tools:

Project Management Software: Experience with project management software, such as Microsoft Project, Asana, or Jira, to track and manage improvement projects.
Communication Platforms: Proficiency in using communication platforms, such as Microsoft Teams, Slack, or email, to collaborate with cross-functional teams and regional service teams.

📝 Enhancement Note: The technology stack and web infrastructure section outlines the troubleshooting tools, collaboration tools, and other technologies relevant to the technical support specialist role at Thermo Fisher Scientific.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Thermo Fisher Scientific places a strong emphasis on customer focus, ensuring exceptional customer service and support.
Collaboration: The company values collaboration and knowledge sharing, with a focus on working closely with cross-functional teams to drive improvement projects and enhance system functionality.
Continuous Improvement: Thermo Fisher Scientific is committed to continuous improvement, with a focus on driving system enhancements and resolving complex issues.
Innovation: The company encourages innovation and the exploration of new technologies and approaches to drive improvement projects and enhance system functionality.

Collaboration Style:

Cross-functional Integration: The technical support specialist works closely with regional service teams, applications, and other GTS groups to ensure seamless support and service delivery.
Code Review Culture: The team follows a structured problem-solving approach, utilizing root cause analysis and continuous improvement methodologies to drive system enhancements and resolve complex issues.
Peer Programming: Collaboration and knowledge sharing are essential aspects of the team's development methodology, with regular team meetings and cross-functional interactions to ensure seamless support and service delivery.

📝 Enhancement Note: The team culture and values section outlines the web development values and collaboration style for the technical support specialist role at Thermo Fisher Scientific.

⚡ Challenges & Growth Opportunities

Technical Challenges:

System Complexity: Troubleshooting complex Desktop SEM systems and related technologies.
Customer Expectations: Meeting the high expectations of demanding customers, ensuring exceptional customer service and support.
System Performance: Analyzing system performance, identifying areas for improvement, and driving enhancement projects.
Continuous Learning: Staying up-to-date with the latest technologies and approaches in the high-tech industry.

Learning & Development Opportunities:

Technical Training: Opportunities for technical training and certification in Desktop SEM systems and related technologies.
Conferences & Events: Attend industry conferences and events to stay up-to-date with the latest trends and best practices in the high-tech industry.
Mentorship & Coaching: Receive mentorship and coaching from experienced technical support specialists and other team members to drive professional development and career growth.

📝 Enhancement Note: The challenges and growth opportunities section outlines the technical challenges and learning and development opportunities for the technical support specialist role at Thermo Fisher Scientific.

💡 Interview Preparation

Technical Questions:

Troubleshooting Scenarios: Prepare for troubleshooting scenarios that focus on Desktop SEM systems and related technologies.
System Analysis: Brush up on your system analysis skills, including performance monitoring and data analysis.
Improvement Projects: Familiarize yourself with improvement project methodologies and best practices.

Company & Culture Questions:

Customer Focus: Prepare for questions that focus on your customer focus, collaboration, and communication skills, as well as your ability to work independently and drive improvement projects.
Team Dynamics: Brush up on your understanding of the team's structure, development methodology, and collaboration style.
Company Values: Familiarize yourself with Thermo Fisher Scientific's values and commitment to customer focus, collaboration, continuous improvement, and innovation.

Portfolio Presentation Strategy:

Technical Demonstration: Prepare a technical demonstration of your troubleshooting skills, system analysis, and improvement project methodologies.
Case Studies: Include relevant case studies or success stories that highlight your ability to drive positive change and enhance system functionality.
Behavioral Examples: Provide behavioral examples that demonstrate your customer focus, collaboration, and communication skills, as well as your ability to work independently and drive improvement projects.

📝 Enhancement Note: The interview preparation section outlines the technical questions, company and culture questions, and portfolio presentation strategy for the technical support specialist role at Thermo Fisher Scientific.

📌 Application Steps

To apply for this technical support specialist position:

Submit Your Application: Submit your application through the application link provided in the job listing.
Prepare Your Portfolio: Highlight your technical skills and experience in troubleshooting and supporting high-tech systems, with a focus on Desktop SEM systems and related technologies.
Research the Company: Familiarize yourself with Thermo Fisher Scientific's industry, size, and commitment to customer focus, collaboration, continuous improvement, and innovation.
Prepare for the Interview: Brush up on your technical skills, system analysis, and improvement project methodologies. Prepare for behavioral interview questions that focus on your customer focus, collaboration, and communication skills, as well as your ability to work independently and drive improvement projects.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions about the technical support specialist role at Thermo Fisher Scientific. All details should be verified directly with the hiring organization before making application decisions.

Global Technical Support - Desktop SEM