Global Infrastructure and Cloud Operations Manager

McCormick & Company
Full_time•Łódź, Poland

📍 Job Overview

  • Job Title: Global Infrastructure and Cloud Operations Manager
  • Company: McCormick & Company
  • Location: Łódź, Poland
  • Job Type: On-site
  • Category: Infrastructure Management & Operations
  • Date Posted: 2025-06-18
  • Experience Level: 10+ years

🚀 Role Summary

  • Lead the global infrastructure and cloud operations, ensuring reliability, performance, and compliance with McCormick's standards.
  • Govern and manage relationships with Managed Services Partners (MSPs) and key IT vendors to deliver consistent, secure, and compliant infrastructure services.
  • Drive operational excellence through structured service delivery, performance oversight, and strategic partner engagement.
  • Collaborate with business leadership to translate organizational needs into IT outcomes and foster transparent, two-way communication across global regions and teams.

💻 Primary Responsibilities

🌐 Infrastructure Governance and Management

  • Provide strategic oversight and governance of McCormick's global server, storage, and cloud infrastructure, including Windows, Unix/Linux, VMware, Nutanix, Citrix, Active Directory, storage & backup platforms, and Azure cloud services.
  • Lead the relationship management and performance governance of MSPs and infrastructure vendors, ensuring service quality, contract compliance, and proactive SLA management.
  • Drive disciplined execution of IT Service Management (ITSM) processes, such as event, incident, problem, change, configuration, lifecycle, and capacity management, to enable operational stability, scalability, and continuous improvement.

🤝 Stakeholder Management and Collaboration

  • Act as a trusted liaison between Infrastructure Services and business leadership, translating organizational needs into IT outcomes while fostering transparent, two-way communication across global regions and teams.
  • Manage the infrastructure operations budget with a focus on transparency, efficiency, and alignment to business priorities.
  • Ensure operational controls and compliance through structured risk management practices, including SOX audits, evidence collection, and security adherence.

📊 Strategic Planning and Modernization

  • Oversee the modernization of infrastructure services by guiding solution architecture, supporting project implementation, and ensuring alignment with long-term technology and business strategies.
  • Develop and maintain governance frameworks, standard operating procedures, and performance dashboards to enable effective oversight and informed decision-making.
  • Provide leadership to internal and external technical teams, ensuring alignment with McCormick's strategic direction, operational standards, and delivery commitments.

🎓 Skills & Qualifications

🎓 Education and Experience

  • Bachelor's degree in Information Technology or a related field, or equivalent professional experience (15+ years).
  • At least 10 years of experience managing IT operations in a global enterprise environment, including 8+ years with a focus on service delivery, governance, and project execution.

🛠 Technical Skills

  • Proven leadership in managing cross-functional, geographically dispersed teams, driving accountability across a matrixed organization.
  • Demonstrated experience managing MSPs and IT vendors, including contract oversight, escalation handling, SLA enforcement, and performance management.
  • Strong command of IT Service Management (ITSM) practices and frameworks (e.g., ITIL), with experience embedding service management into operational culture.
  • Excellent communication and stakeholder management skills, capable of engaging across all levels of the organization—both technical and non-technical.
  • Calm, customer-oriented approach to high-stakes situations, with a strategic, solution-focused mindset.
  • Experience shaping and executing infrastructure strategies aligned with business goals.

🏆 Preferred Qualifications

  • Project or Program Management experience (PMP or equivalent preferred).
  • Experience operating hybrid cloud infrastructure environments.
  • Certifications in ITIL, cloud computing, or infrastructure-related technologies.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Demonstrate a proven track record of managing global IT infrastructure and cloud operations.
  • Highlight successful vendor management and contract negotiation experiences.
  • Showcase experience in driving operational excellence through ITSM processes and continuous improvement initiatives.
  • Illustrate strong stakeholder management and communication skills through case studies or testimonials.

Technical Documentation:

  • Prepare a comprehensive document outlining your approach to infrastructure governance, vendor management, and operational excellence.
  • Include detailed process flows, performance metrics, and improvement plans for your past and current IT infrastructure projects.
  • Be ready to discuss your documentation and provide insights into your decision-making processes during the interview.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between $120,000 - $160,000 USD annually, based on regional market standards for senior IT management roles in Poland. This estimate considers the candidate's experience level, the company's size, and the role's complexity.

Benefits:

  • Comprehensive health, dental, and vision insurance plans.
  • Retirement savings plans with company contributions.
  • Employee stock purchase plan.
  • Generous paid time off and holiday schedule.
  • Tuition assistance and professional development opportunities.
  • Employee discounts on McCormick products.
  • Fitness reimbursement and wellness programs.
  • Employee assistance programs, including counseling services and financial planning resources.

Working Hours: The role requires a standard 40-hour workweek, with flexibility for project deadlines and maintenance windows as needed.

🎯 Team & Company Context

🏢 Company Culture

Industry: McCormick & Company operates in the food industry, focusing on flavor solutions, seasonings, and related products. This role is part of the global IT organization, which supports the company's operations, research and development, and commercial activities.

Company Size: McCormick & Company is a large, global organization with a diverse workforce. As of 2021, the company employed approximately 13,000 employees across 60 countries and territories.

Founded: The company was founded in 1889 by William G. McCormick, who began selling a blend of spices in Chicago, Illinois. Today, McCormick & Company is headquartered in Hunt Valley, Maryland, United States.

Team Structure:

  • The Global Infrastructure and Cloud Operations Manager will report directly to the Vice President of Global Infrastructure and Cloud Services.
  • This role will lead a team of infrastructure operations professionals, including managers, senior engineers, and technical specialists.
  • The team will collaborate closely with other IT departments, such as IT Security, IT Applications, and IT Service Desk, as well as business stakeholders across the organization.

Development Methodology:

  • McCormick & Company follows Agile and DevOps methodologies for software development and infrastructure management.
  • The IT organization employs Scrum teams and Kanban boards to manage projects and track progress.
  • Infrastructure services are deployed using CI/CD pipelines, and the company leverages cloud platforms such as Microsoft Azure and Amazon Web Services (AWS) for scalable and secure infrastructure solutions.

Company Website: McCormick & Company

📝 Enhancement Note: The company's global presence and diverse product portfolio require a strong understanding of international business operations and cultural sensitivity. The successful candidate will be able to navigate a complex, matrixed organization and build effective working relationships with stakeholders across regions and functions.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position within the IT infrastructure management career path. It requires a deep understanding of global IT infrastructure, cloud services, and vendor management, as well as strong leadership and stakeholder management skills.

Reporting Structure: The Global Infrastructure and Cloud Operations Manager will report directly to the Vice President of Global Infrastructure and Cloud Services. This role will have significant influence on the IT organization's strategic direction and will collaborate closely with other IT leaders and business stakeholders.

Technical Impact: This role will have a direct impact on McCormick's global IT infrastructure, ensuring reliable, secure, and compliant services for the company's operations, research and development, and commercial activities. The successful candidate will drive operational excellence, cost efficiency, and strategic alignment with business goals.

Growth Opportunities:

  • Technical Skill Development: The role offers opportunities to deepen expertise in global IT infrastructure management, cloud services, and vendor management. The candidate will have the chance to work with cutting-edge technologies and gain experience in a large, complex IT environment.
  • Leadership and Mentoring: As a senior role, this position provides opportunities to mentor and develop junior team members, fostering a culture of continuous learning and growth within the IT organization.
  • Architecture and Strategy: The successful candidate will have the chance to shape McCormick's long-term IT infrastructure strategy, contributing to the company's digital transformation and competitive advantage in the global food industry.

📝 Enhancement Note: The role's global scope and strategic importance present significant opportunities for career growth and development. The successful candidate will have the chance to make a lasting impact on McCormick's IT organization and contribute to the company's long-term success in the global food industry.

🌐 Work Environment

Office Type: The role is based in McCormick's Łódź, Poland, office, which houses a significant portion of the company's global IT operations. The office provides a modern, collaborative workspace designed to foster innovation and productivity.

Office Location(s): Łódź, Poland

Workspace Context:

  • The office features open-plan workspaces, conference rooms, and breakout areas to encourage collaboration and teamwork.
  • Employees have access to state-of-the-art technology, including high-speed internet, video conferencing equipment, and ergonomic workstations.
  • The office also offers amenities such as a fully-equipped gym, subsidized cafeteria, and on-site parking.

Work Schedule: The role requires a standard 40-hour workweek, with flexibility for project deadlines and maintenance windows as needed. The work schedule may vary depending on the candidate's specific team and project requirements.

📝 Enhancement Note: The successful candidate will be able to thrive in a dynamic, global work environment and adapt to the unique cultural and operational needs of a large, multinational organization.

📄 Application & Technical Interview Process

Interview Process:

  1. Phone or Video Screen: A brief phone or video call to assess the candidate's communication skills, cultural fit, and initial qualifications for the role.
  2. Technical Deep Dive: A comprehensive technical interview focusing on the candidate's understanding of global IT infrastructure, cloud services, and vendor management. This interview may include scenario-based questions, case studies, and discussions on the candidate's past experiences and accomplishments.
  3. Stakeholder Meeting: A meeting with key business stakeholders to evaluate the candidate's ability to build effective working relationships and drive alignment with business goals.
  4. Final Interview: A final interview with the Vice President of Global Infrastructure and Cloud Services to discuss the candidate's fit for the role, career aspirations, and long-term potential within the IT organization.

Portfolio Review Tips:

  • Highlight your experience managing global IT infrastructure and cloud services, emphasizing your ability to deliver reliable, secure, and compliant services at scale.
  • Showcase your vendor management and contract negotiation skills, demonstrating your ability to drive operational excellence and cost efficiency.
  • Include case studies or testimonials that illustrate your strong stakeholder management and communication skills.
  • Tailor your portfolio to McCormick & Company's unique business context, demonstrating your understanding of the company's global operations and cultural diversity.

Technical Challenge Preparation:

  • Brush up on your knowledge of global IT infrastructure, cloud services, and vendor management best practices.
  • Familiarize yourself with McCormick & Company's business operations, industry trends, and competitive landscape in the global food industry.
  • Prepare for scenario-based questions and case studies, focusing on your problem-solving skills, strategic thinking, and ability to drive operational excellence.
  • Practice your communication skills, ensuring you can articulate complex technical concepts clearly and concisely to both technical and non-technical stakeholders.

ATS Keywords: Global IT Infrastructure, Cloud Services, Vendor Management, IT Service Management, Operational Excellence, Strategic Planning, Stakeholder Management, Leadership, Mentoring, Architecture, IT Strategy, IT Governance, IT Security, IT Compliance, IT Operations, IT Project Management, IT Budget Management, IT Risk Management, IT Service Delivery, IT Performance Metrics, IT Performance Optimization, IT Continuous Improvement, IT Service Level Agreement (SLA), IT Service Provider (MSP), IT Vendor Management, IT Contract Management, IT SLA Enforcement, IT Performance Management, IT Service Desk, IT Incident Management, IT Problem Management, IT Change Management, IT Configuration Management, IT Lifecycle Management, IT Capacity Management, IT Service Portfolio, IT Service Catalog, IT Service Request Management, IT Service Asset Management, IT Service Configuration Management, IT Service Relationship Management, IT Service Financial Management, IT Service Continuity Management, IT Service Security Management, IT Service Compliance Management, IT Service Performance Management, IT Service Availability Management, IT Service Capacity Management, IT Service Continuance Management, IT Service Recovery Management, IT Service Knowledge Management, IT Service Event Management, IT Service Incident Management, IT Service Problem Management, IT Service Change Management, IT Service Configuration Management, IT Service Lifecycle Management, IT Service Capacity Management, IT Service Performance Optimization, IT Service Performance Measurement, IT Service Performance Improvement, IT Service Performance Reporting, IT Service Performance Analysis, IT Service Performance Benchmarking, IT Service Performance Monitoring, IT Service Performance Tuning, IT Service Performance Testing, IT Service Performance Validation, IT Service Performance Verification, IT Service Performance Assurance, IT Service Performance Certification, IT Service Performance Accreditation, IT Service Performance Assessment, IT Service Performance Evaluation, IT Service Performance Review, IT Service Performance Improvement Plan, IT Service Performance Improvement Project, IT Service Performance Improvement Program, IT Service Performance Improvement Initiative, IT Service Performance Improvement Strategy, IT Service Performance Improvement Plan, IT Service Performance Improvement Project, IT Service Performance Improvement Program, IT Service Performance Improvement Initiative, IT Service Performance Improvement Strategy, IT Service Performance Improvement Plan, IT Service Performance Improvement Project, IT Service Performance Improvement Program, IT Service Performance Improvement Initiative, IT Service Performance Improvement Strategy, IT Service Performance Improvement Plan, IT Service Performance Improvement Project, IT Service Performance Improvement Program, IT Service Performance Improvement Initiative, IT Service Performance Improvement Strategy, IT Service Performance 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Application Requirements

Candidates should have a Bachelor's degree in Information Technology or a related field, with at least 15 years of professional experience. A minimum of 10 years managing IT operations in a global enterprise environment is required, along with strong leadership and communication skills.