Global Application & Technical Support Manager at Danfoss

📍 Job Overview

Job Title: Global Application & Technical Support Manager
Company: Danfoss
Location: Kolding, Region of Southern Denmark, Denmark & Ljubljana, Slovenia
Job Type: On-site
Category: Technical Support & Management
Date Posted: 2025-07-22
Experience Level: 5-10 years

🚀 Role Summary

Lead and develop a global Application Support team to drive customer satisfaction and business growth.
Define and implement scalable support processes and tools to ensure efficiency and consistency across regions.
Collaborate with Product Management to translate market and application feedback into product improvements.
Understand the broader ecosystem in which our products operate and design technical training for internal teams and partners.

📝 Enhancement Note: This role requires a strategic mindset, combining technical expertise with business acumen to deliver high-quality application support aligned with market needs.

💻 Primary Responsibilities

Team Leadership & Development: Lead and develop a global Application Support team, fostering a culture of collaboration, standardization, and continuous improvement.
Process Definition & Optimization: Define and implement scalable support processes and tools to ensure efficiency and consistency across regions.
Market & Customer Understanding: Understand the broader ecosystem in which our products operate and support business development by ensuring technical application support is aligned with market needs.
Product Feedback & Improvement: Collaborate closely with Product Management to translate market and application feedback into product improvements.
Critical Customer Support: Personally support critical customer situations when high-level expertise and presence are required.
Technical Training & Knowledge Sharing: Design and deliver technical training for internal teams and selected partners.

📝 Enhancement Note: This role involves a mix of strategic planning, process improvement, and hands-on customer support, requiring a versatile and adaptable skill set.

🎓 Skills & Qualifications

Education: Bachelor's degree in Engineering or another technically relevant field.

Experience: Minimum 5 years of experience in similar roles within internationally oriented, mid-to-large manufacturing companies, ideally with components used within thermal or fluid handling systems.

Required Skills:

Proven leadership skills with hands-on experience managing and motivating diverse, high-performing teams across multiple regions.
Strong track record in designing, implementing, and continuously optimizing scalable support processes that enhance efficiency and customer satisfaction.
Deep technical expertise in product applications, able to bridge complex technical concepts with real-world customer challenges to deliver effective solutions.
Excellent verbal and written communication skills in English.
Willingness to travel nationally and internationally, when required.

Preferred Skills:

Experience working with heat exchangers or similar products in HVAC systems.
Familiarity with HVAC industry trends and market dynamics.
Knowledge of relevant industry standards and regulations.

📝 Enhancement Note: Candidates should possess a strong combination of technical expertise, leadership skills, and business acumen to excel in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate successful leadership and team management in a global technical support role.
Showcase process improvement projects that enhanced efficiency and customer satisfaction.
Highlight critical customer support cases where high-level expertise and presence were required.

Technical Documentation:

Provide examples of technical training materials or knowledge-sharing resources developed for internal teams or partners.
Document market and application feedback that was translated into product improvements.

📝 Enhancement Note: While this role does not necessarily require a traditional web portfolio, candidates should be prepared to discuss their technical expertise, leadership experiences, and process improvement initiatives in detail.

💵 Compensation & Benefits

Salary Range: €70,000 - €100,000 per year (based on experience and location). This range is inclusive of base salary and variable compensation.

Benefits:

Competitive pension and insurance plans.
Health and wellness programs.
Flexible work arrangements.
Opportunities for professional development and growth.

Working Hours: Full-time (40 hours/week) with flexibility for critical customer support and project deadlines.

📝 Enhancement Note: Salary range is estimated based on market research for similar roles in the manufacturing industry and may vary depending on the candidate's experience and location.

🎯 Team & Company Context

🏢 Company Culture

Industry: Danfoss is a global leader in sustainable technologies, focusing on heating, cooling, and power solutions for a wide range of industries, including HVAC, refrigeration, and industrial sectors.

Company Size: Danfoss employs over 40,000 people worldwide, with a strong presence in Europe, the Americas, and Asia.

Founded: 1933, in Denmark.

Team Structure:

The global Application Support team consists of approximately 20 people, spread across multiple regions.
The team reports directly to the Global Head of Application & Technical Support.

Development Methodology:

Danfoss follows a structured problem-solving approach, combining data-driven decision-making with a focus on continuous improvement.
The company encourages cross-functional collaboration and knowledge sharing to drive innovation and business growth.

Company Website: Danfoss

📝 Enhancement Note: Danfoss prioritizes a culture of innovation, sustainability, and continuous learning, providing an ideal environment for professionals seeking to grow and make a global impact.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position, requiring a strong combination of technical expertise, leadership skills, and business acumen.

Reporting Structure: The Global Application & Technical Support Manager reports directly to the Global Head of Application & Technical Support.

Technical Impact: This role has a significant impact on customer satisfaction, product improvement, and business growth by ensuring high-quality application support and driving continuous process improvement.

Growth Opportunities:

Global Team Leadership: Expand the global Application Support team and foster a culture of collaboration and continuous improvement.
Product Management: Transition into a product management role, focusing on market analysis, product development, and lifecycle management.
General Management: Develop the skills and experience required to take on a general management role, overseeing multiple functions and driving business growth.

📝 Enhancement Note: This role offers significant growth potential, with opportunities to expand the team, influence product development, and take on broader management responsibilities.

🌐 Work Environment

Office Type: Danfoss offers modern, collaborative workspaces designed to foster innovation and teamwork.

Office Location(s): Kolding, Denmark & Ljubljana, Slovenia.

Workspace Context:

Collaboration: Danfoss encourages cross-functional collaboration and knowledge sharing, with dedicated spaces for team meetings and workshops.
Technology: The company provides state-of-the-art technology and tools to support employees' work.
Flexibility: Danfoss offers flexible work arrangements, including remote work and flexible hours, to accommodate employees' needs.

Work Schedule: Full-time (40 hours/week) with flexibility for critical customer support and project deadlines.

📝 Enhancement Note: Danfoss provides a supportive and collaborative work environment, with a strong focus on employee well-being and work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, qualifications, and initial fit.
Technical Deep Dive: A detailed conversation focusing on technical expertise, process improvement, and customer support experiences.
Behavioral Interview: An in-depth discussion of leadership skills, problem-solving abilities, and cultural fit.
Final Interview: A meeting with key stakeholders to discuss the role, team dynamics, and growth opportunities.

Portfolio Review Tips:

Highlight successful leadership and team management experiences.
Showcase process improvement projects that enhanced efficiency and customer satisfaction.
Demonstrate critical customer support cases where high-level expertise and presence were required.

Technical Challenge Preparation:

Brush up on technical knowledge related to heat exchangers, HVAC systems, and relevant industry trends.
Prepare examples of process improvement initiatives and their impact on efficiency and customer satisfaction.
Rehearse responses to behavioral interview questions, focusing on leadership, problem-solving, and team management skills.

ATS Keywords: Leadership, Team Management, Process Improvement, Technical Support, Customer Satisfaction, HVAC, Heat Exchangers, Global Team, Market Understanding, Product Improvement, Training, Critical Customer Support.

📝 Enhancement Note: The interview process for this role is designed to assess technical expertise, leadership skills, and cultural fit, with a strong focus on behavioral interviewing and real-world examples.

📌 Application Steps

To apply for this Global Application & Technical Support Manager position:

Submit your application through the Danfoss careers portal.
Tailor your resume to highlight relevant leadership, technical, and process improvement experiences.
Prepare a portfolio or case studies demonstrating successful team management, process improvement, and critical customer support experiences.
Research Danfoss, the HVAC industry, and relevant market trends to showcase your understanding of the role and company context.
Practice responses to behavioral interview questions, focusing on leadership, problem-solving, and team management skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Global Application & Technical Support Manager