📍 Job Overview

Job Title: German-Speaking Technical Support Analyst - student contract
Company: transcosmos (TCIS)
Location: Budapest, Budapest, Hungary
Job Type: On-site
Category: Customer Support & Services
Date Posted: 2025-07-15
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide technical support to customers in German and English for innovative consumer tech products.
Troubleshoot technical issues, guide users through product setup, and maintain accurate documentation.
Collaborate with a supportive, tech-savvy team in a modern Budapest support center.

📝 Enhancement Note: This role is ideal for students or recent graduates interested in gaining customer support experience in a tech-focused environment, with opportunities for internal development and career growth.

💻 Primary Responsibilities

Customer Communication: Answer customer inquiries in German via phone, chat, and email, and provide clear, friendly assistance.
Technical Troubleshooting: Diagnose and resolve technical issues related to products, such as Bluetooth pairing or charging problems.
Product Guidance: Guide users through product setup, features, and best practices to ensure a positive customer experience.
Case Escalation: Escalate complex cases through clear internal channels, maintaining accurate documentation throughout the process.
Quality & Standards: Follow privacy, security, and quality standards to ensure customer data protection and high support quality.

📝 Enhancement Note: This role requires strong communication skills, a calm and solution-focused approach, and a genuine interest in tech. Previous customer service or tech support experience is a bonus but not required.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Students currently pursuing higher education are encouraged to apply.

Experience: No prior experience required. Recent graduates or students with a strong interest in tech are welcome.

Required Skills:

Strong German communication skills (C1 level)
Good English communication skills (B2 level)
Basic PC skills (Microsoft Office or similar tools)
Clear and friendly communication style
Curiosity and a willingness to learn
A calm, solution-focused approach to problem-solving

Preferred Skills:

Previous customer service or tech support experience
Familiarity with consumer tech products
Knowledge of privacy and security standards

📊 Web Portfolio & Project Requirements (N/A for this role)

As this is a customer support role, a web portfolio is not required. However, applicants should be prepared to discuss their problem-solving skills and any relevant customer service or tech support experience during the interview.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. However, transcosmos (TCIS) offers a competitive salary and cafeteria benefit package.

Benefits:

Paid training on systems, tools, and brand-specific knowledge
Competitive salary and cafeteria benefit package
A friendly, inclusive team environment with regular engagement activities
Opportunity to support tech brands making a real difference in mobility, energy, and lifestyle
Internal development and career growth opportunities

Working Hours: 8:30 AM - 5:00 PM, Monday - Friday, with a 1-hour break.

🎯 Team & Company Context

🏢 Company Culture

Industry: transcosmos (TCIS) is a global business process outsourcing company that provides a wide range of services, including customer support, for various industries.

Company Size: transcosmos (TCIS) has a large global presence, with over 50,000 employees worldwide. The Budapest support center is one of many locations, providing a diverse and international work environment.

Founded: transcosmos (TCIS) was founded in 1966 and has since grown into a leading global BPO provider.

Team Structure: The Budapest support center is organized into teams dedicated to specific client brands and products. Each team consists of customer support analysts, team leaders, and quality assurance specialists.

Development Methodology: transcosmos (TCIS) follows Agile methodologies to ensure continuous improvement and high-quality customer support. Regular team meetings and one-on-one coaching sessions are held to discuss performance, provide feedback, and identify areas for growth.

Company Website: trans-cosmos.co.jp

📝 Enhancement Note: transcosmos (TCIS) values diversity, inclusion, and continuous learning. The company provides opportunities for employees to grow both personally and professionally, with a focus on supporting customers and driving business success.

📈 Career & Growth Analysis

Customer Support Analyst Career Level: This role is an entry-level position within the customer support career path. It provides an excellent opportunity for students or recent graduates to gain valuable experience in a tech-focused customer support environment.

Reporting Structure: Customer Support Analysts report directly to Team Leaders, who are responsible for managing day-to-day operations, providing guidance, and facilitating growth opportunities.

Technical Impact: In this role, you will directly impact customer satisfaction and brand loyalty by providing exceptional technical support and resolving customer issues promptly and effectively.

Growth Opportunities:

Promotion to Team Leader: After gaining experience and demonstrating strong performance, Customer Support Analysts may be promoted to Team Leader, where they will oversee a team of analysts and manage day-to-day operations.
Internal Transfer: transcosmos (TCIS) offers opportunities for internal transfers to other departments or locations, allowing employees to explore different roles and gain diverse experience.
Training and Development: The company provides regular training and development opportunities to help employees enhance their skills and advance their careers.

📝 Enhancement Note: transcosmos (TCIS) encourages employees to take ownership of their career development and provides the resources and support needed to succeed.

🌐 Work Environment

Office Type: The Budapest support center is a modern, open-plan office with a collaborative work environment. The office is equipped with state-of-the-art technology and ergonomic workstations to ensure employee comfort and productivity.

Office Location(s): The Budapest support center is located in the heart of the city, with easy access to public transportation and nearby amenities.

Workspace Context:

Collaboration: The open-plan office encourages collaboration and teamwork, with dedicated spaces for team meetings and training sessions.
Technology: Each workstation is equipped with a computer, dual monitors, and necessary software to perform support tasks efficiently.
Support: The office has dedicated quality assurance specialists and team leaders who provide guidance and support to Customer Support Analysts.

Work Schedule: The standard work schedule is Monday - Friday, 8:30 AM - 5:00 PM, with a 1-hour break. Flexible scheduling may be available based on business needs and team availability.

📝 Enhancement Note: transcosmos (TCIS) fosters a positive and inclusive work environment that values diversity, collaboration, and continuous learning.

📄 Application & Technical Interview Process

Interview Process:

Phone Screening: A brief phone call to assess language proficiency and basic communication skills.
Online Assessment: A short online assessment to evaluate problem-solving skills and cultural fit.
Face-to-Face Interview: A face-to-face interview with the hiring manager and team leader to discuss the role, work environment, and career growth opportunities.
Final Decision: A final decision will be made based on the candidate's performance throughout the interview process and their fit with the team and company culture.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords: (N/A for this role)

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's communication skills, problem-solving abilities, and cultural fit. Applicants should focus on demonstrating their language proficiency, curiosity, and willingness to learn.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

As this is a customer support role, there is no specific technology stack or web infrastructure to be aware of. However, applicants should be comfortable using basic PC software and familiarizing themselves with the products they will be supporting.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: transcosmos (TCIS) prioritizes customer satisfaction and strives to exceed customer expectations in every interaction.
Quality: The company is committed to delivering high-quality customer support and continuously improving its services.
Collaboration: transcosmos (TCIS) fosters a collaborative work environment where team members support and learn from one another.
Continuous Learning: The company encourages employees to develop their skills and pursue professional growth opportunities.

Collaboration Style:

Cross-Functional Integration: Customer Support Analysts work closely with other departments, such as Quality Assurance and Training, to ensure high-quality customer support and continuous improvement.
Code Review Culture: While not applicable to this role, transcosmos (TCIS) encourages a code review culture to ensure high-quality software development and maintenance.
Knowledge Sharing: The company encourages employees to share their knowledge and expertise with their colleagues to foster a culture of continuous learning and improvement.

📝 Enhancement Note: transcosmos (TCIS) values diversity, inclusion, and continuous learning. The company provides opportunities for employees to grow both personally and professionally, with a focus on supporting customers and driving business success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barrier: Applicants must be comfortable communicating in German (C1 level) and English (B2 level) to provide effective customer support.
Product Knowledge: Customer Support Analysts must quickly learn and understand the products they support to provide accurate and helpful assistance to customers.
Problem-Solving: Applicants must be able to think critically and creatively to resolve customer issues and find innovative solutions.

Learning & Development Opportunities:

Product Training: transcosmos (TCIS) provides comprehensive training on the products and systems used in the support center.
Language Development: The company offers opportunities for employees to improve their language skills through workshops and language courses.
Career Development: transcosmos (TCIS) provides regular feedback and coaching to help employees identify areas for growth and develop their careers.

📝 Enhancement Note: This role offers numerous opportunities for personal and professional growth, with a focus on supporting customers and driving business success.

💡 Interview Preparation

Technical Questions: (N/A for this role)

Company & Culture Questions:

Product Knowledge: Be prepared to discuss your understanding of the products you will be supporting and ask insightful questions to demonstrate your interest in the role.
Customer Support Experience: If you have previous customer support experience, be ready to discuss specific scenarios and how you handled them.
Language Proficiency: Be prepared to demonstrate your language skills through conversation and role-playing exercises.

Portfolio Presentation Strategy: (N/A for this role)

ATS Keywords: (N/A for this role)

📝 Enhancement Note: Applicants should focus on demonstrating their language proficiency, curiosity, and willingness to learn during the interview process. Familiarizing themselves with the products they will be supporting and asking insightful questions will also help them make a strong impression.

📌 Application Steps

To apply for this German-Speaking Technical Support Analyst - student contract position:

Submit your application through the application link provided.
Prepare for the phone screening by practicing your German and English communication skills.
Complete the online assessment, focusing on problem-solving skills and cultural fit.
Research transcosmos (TCIS) and the products you will be supporting to demonstrate your interest and preparation for the face-to-face interview.
Prepare for the interview by practicing your language skills, reflecting on your customer support experience, and thinking about how you can contribute to the team's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

German-Speaking Technical Support Analyst - student contract