📍 Job Overview

Job Title: German Speaking Customer Support Specialist - Digital Advertising
Company: Teleperformance Spain
Location: Barcelona, Catalonia, Spain
Job Type: Hybrid (3 days on-site)
Category: Customer Support
Date Posted: June 19, 2025
Experience Level: 2-5 years
Remote Status: On-site with remote flexibility

🚀 Role Summary

Serve as the primary point of contact between Teleperformance and Google Local Services Ads advertisers, ensuring a smooth and efficient onboarding process.
Collaborate with cross-functional teams to drive advertiser success and retention through exceptional customer support and expert guidance.
Leverage your strong communication skills, attention to detail, and organizational prowess to manage tasks independently and meet deadlines.

💻 Primary Responsibilities

Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
Support & Escalations: Provide responsive phone and email support for live advertisers, addressing inquiries and resolving issues promptly.
Content Compliance: Ensure advertisers adhere to Google's policies and guidelines by providing accurate and up-to-date information.
Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
Onboarding Assistance: Guide businesses through the onboarding process, ensuring all requirements are met for a smooth go-live experience.
Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements and best practices.
Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment to support the team's success.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business or a related field is preferred but not required.

Experience: Proven experience in customer service, legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.

Required Skills:

C2-level German and fluent English
Strong communication, organizational, and customer-facing skills
Keen attention to detail and self-driven work ethic
Ability to manage tasks independently and meet deadlines

Preferred Skills:

Knowledge of home services industries (e.g., plumbing, electrical)
Familiarity with Google Local Services Ads or similar platforms
Experience working in a hybrid or remote environment

📊 Web Portfolio & Project Requirements (N/A - Customer Support Role)

💵 Compensation & Benefits

Salary Range: €22,200 gross/year + up to €1,000 gross/year in bonuses

Benefits:

Relocation package
Private health insurance
Continuous skill development and certifications
Clear career growth opportunities
Engaging workplace with bi-weekly, monthly, or quarterly contests
Dynamic business casual culture
Prime office location at the World Trade Center, Barcelona, surrounded by the sea

Working Hours: Full-time (39 hours/week) with flexible remote work options

🎯 Team & Company Context

Company Culture: Teleperformance fosters a dynamic, engaging workplace with a strong focus on employee growth and development. The company offers clear career growth opportunities, continuous skill development, and a motivating team environment.

Team Structure: The team consists of customer support specialists, onboarding experts, and performance analysts working collaboratively to drive advertiser success and retention.

Development Methodology: The team follows Agile methodologies, prioritizing tasks, and continuously improving processes to ensure efficient and effective customer support.

Company Website: https://www.teleperformance.com/

📈 Career & Growth Analysis

Customer Support Career Level: This role offers an excellent opportunity for professionals seeking to advance their customer support careers in the digital advertising industry. The position provides exposure to various aspects of advertiser onboarding, support, and retention, fostering skill development and growth potential.

Reporting Structure: The Customer Support Specialist reports directly to the Team Manager, collaborating closely with cross-functional teams, including onboarding experts and performance analysts.

Technical Impact: The role has a significant impact on advertiser satisfaction, retention, and overall success within the Google Local Services Ads platform. By providing exceptional customer support and expert guidance, the Customer Support Specialist plays a crucial role in driving advertiser growth and platform adoption.

🌐 Work Environment

Office Type: The hybrid work arrangement combines on-site work at the prime office location in the World Trade Center, Barcelona, with remote work flexibility.

Office Location(s): Barcelona, Spain

Workspace Context:

Collaborative workspace with a focus on employee well-being and productivity
Access to modern tools and technologies to support remote work
Engaging work environment with bi-weekly, monthly, or quarterly contests and team-building activities

Work Schedule: Full-time (39 hours/week) with flexible remote work options, allowing for a healthy work-life balance

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: Assess language proficiency, communication skills, and cultural fit.
Technical Assessment: Evaluate problem-solving skills, attention to detail, and understanding of Google Local Services Ads processes.
Final Interview: Discuss career aspirations, team fit, and make a hiring decision.

ATS Keywords: Customer Service, Communication, Organization, Attention to Detail, Self-Driven, Task Management, Google Local Services Ads, Advertiser Support, Onboarding, Retention, Churn Analysis, Performance Monitoring

🛠 Technology Stack & Web Infrastructure (N/A - Customer Support Role)

👥 Team Culture & Values

Customer Support Values:

Exceptional customer service and support
Strong communication and active listening skills
Attention to detail and a commitment to quality
Continuous learning and improvement
Collaboration and teamwork

Collaboration Style:

Cross-functional collaboration with onboarding experts and performance analysts
Regular team meetings and one-on-ones to discuss performance, growth, and development
A supportive and inclusive team environment that encourages open communication and feedback

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing high volumes of advertiser inquiries and support requests efficiently
Navigating complex onboarding processes and ensuring advertiser compliance with Google's policies and guidelines
Identifying trends and patterns in advertiser behavior to inform retention strategies and improve support processes

Learning & Development Opportunities:

Develop expertise in Google Local Services Ads and related platforms
Enhance customer support and communication skills through continuous training and coaching
Gain experience working in a dynamic, fast-paced environment and collaborating with cross-functional teams

💡 Interview Preparation

Technical Questions:

Describe your experience with customer support and how you've handled challenging situations in the past.
How do you stay organized and manage tasks independently to meet deadlines?
Can you walk us through your understanding of Google Local Services Ads and how you would support advertisers using the platform?

Company & Culture Questions:

Why are you interested in this role and Teleperformance?
How do you approach continuous learning and improvement in your customer support career?
How do you handle working in a dynamic, fast-paced environment with changing priorities and tasks?

📌 Application Steps

To apply for this German Speaking Customer Support Specialist - Digital Advertising position:

Submit your application through the provided link.
Tailor your resume and cover letter to highlight your relevant experience, skills, and enthusiasm for the role.
Prepare for the phone/video screen by practicing your language skills and familiarizing yourself with Google Local Services Ads.
Research Teleperformance and the Google Local Services Ads platform to demonstrate your understanding and interest in the role during the final interview.

Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support roles, emphasizing communication, organization, and problem-solving skills
Include customer support methodologies, active listening techniques, and escalation management practices
Emphasize customer support team dynamics, cross-functional collaboration with sales, marketing, and product teams
Address customer support career progression, leadership opportunities, and technical specialization in customer support
Provide tactical advice for customer support portfolio development, live demonstrations, and project case studies
Include customer support-specific interview preparation and problem-solving challenge guidance
Emphasize customer experience, user satisfaction, and performance optimization principles

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information
Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture
Be comprehensive but concise, prioritizing actionable information over descriptive text
Strategically distribute customer support and relevant keywords throughout all sections naturally
Provide realistic salary ranges based on location, experience level, and customer support specialization

Industry Expertise:

Include specific customer support tools, platforms, and infrastructure relevant to the role
Address customer support career progression paths and technical leadership opportunities in customer support teams
Provide tactical advice for customer support portfolio development, live demonstrations, and project case studies
Include customer support-specific interview preparation and problem-solving challenge guidance
Emphasize customer experience, user satisfaction, and performance optimization principles

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout
Use customer support and relevant terminology appropriately and accurately
Include comprehensive benefits and growth opportunities relevant to customer support professionals
Provide actionable insights that give customer support candidates a competitive advantage
Focus on customer support team culture, cross-functional collaboration, and user impact measurement

Customer Support Focus & Portfolio Emphasis:

Emphasize customer support best practices, active listening techniques, and escalation management
Include specific portfolio requirements tailored to the customer support discipline and role level
Address customer experience design, user satisfaction, and performance optimization principles
Focus on problem-solving methods, customer communication, and stakeholder management
Include technical presentation skills and stakeholder communication for customer support projects

Avoid:

Generic business jargon not relevant to customer support roles
Placeholder text or incomplete sections
Repetitive content across different sections
Non-customer support terminology unless relevant to the specific customer support role
Marketing language unrelated to customer support, user experience, or customer satisfaction

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals evaluating career opportunities and preparing for technical interviews in the customer support industry.

German speaking Customer Support Specialist - Digital Advertising