German speaking Customer Support Agent SIXT Ride (m/f/d) - 100% Home Office

📍 Job Overview

• Job Title: German Speaking Customer Support Agent SIXT Ride (m/f/d) - 100% Home Office
• Company: SIXT
• Location: Spain
• Job Type: Full-time
• Category: Customer Support
• Date Posted: 2025-06-25
• Experience Level: Entry-level to 2 years
• Remote Status: Remote (100% Home Office)

🚀 Role Summary

• Provide exceptional customer support to SIXT Ride customers across Germany in German and English
• Act as the interface between customers and chauffeurs, ensuring high-quality standards and safe transportation
• Monitor driver punctuality worldwide and organize alternatives when necessary
• Assign each booked transfer to the appropriate driver and facilitate customer-driver connections
• Deliver outstanding customer service to all customers, including celebrities

📝 Enhancement Note: This role requires strong communication skills in both German and English, as well as a proactive and solution-oriented approach to customer service. Familiarity with digital systems and MS Office tools is also essential for success in this position.

💻 Primary Responsibilities

• Handle customer inquiries and support requests via phone, email, chat, or social media in German and English
• Monitor driver punctuality and organize alternatives when necessary using SIXT's custom-developed tools
• Assign booked transfers to appropriate drivers and ensure smooth customer-driver connections
• Provide excellent customer service to all customers, ensuring their safety and satisfaction throughout their journey
• Collaborate with the support team to maintain SIXT's high-quality standards and deliver exceptional customer experiences

📝 Enhancement Note: This role requires strong multitasking skills and the ability to remain calm under pressure, especially during peak travel times or when dealing with high-profile customers.

🎓 Skills & Qualifications

Education: High school diploma or equivalent

Experience: At least 1 year of experience in a similar customer-facing or service-oriented role

Required Skills:

• Fluency in both German and English with excellent communication skills
• Strong customer service skills and a passion for supporting customers
• Proactive and solution-oriented approach to problem-solving
• Familiarity with MS Office tools and comfortable working with digital systems
• Availability to work in rotating shifts from Monday to Sunday

Preferred Skills:

• Previous experience in the automotive sector or a similar industry
• Knowledge of SIXT's products and services
• Experience working remotely or in a home office environment

📝 Enhancement Note: While not required, experience in the automotive sector or a similar industry can provide valuable context and insights for this role. Familiarity with SIXT's products and services can also help new hires hit the ground running.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €20,000 - €25,000 per year (based on market research for entry-level customer support roles in Spain)

Benefits:

• Work-Life Balance: 100% remote work from home, allowing for better work-life balance
• Employee Benefits: Access to various discounts on SIXT rent, share, ride, and SIXT+ services, as well as exclusive deals on travel, tech, and lifestyle products
• Team Building Activities and International Events: Engage in team-building activities and participate in global corporate events that connect colleagues from all over the world
• Professional Growth: Work alongside a highly motivated and skilled team, with opportunities to learn, grow, and advance your career in a dynamic international environment

Working Hours: 40 hours per week, with rotating shifts from Monday to Sunday

🎯 Team & Company Context

🏢 Company Culture

Industry: Mobility and Transportation

Company Size: Medium-sized (approximately 9,000 employees worldwide)

Founded: 1912 (as a limousine service provider; expanded into car rental in 1951)

Team Structure:

• The Customer Support team is responsible for handling customer inquiries and ensuring customer satisfaction
• The team works closely with the Chauffeur and Operations teams to coordinate transfers and ensure smooth customer experiences
• The team is based in various locations worldwide, with a strong presence in Germany

Development Methodology:

• SIXT follows Agile methodologies to continuously improve its products and services
• The company values innovation, collaboration, and a customer-centric approach to problem-solving
• SIXT's global team works together to deliver exceptional customer experiences and drive the company's growth and success

Company Website: sixt.com

📝 Enhancement Note: SIXT's company culture emphasizes exceptional customer service, innovation, and collaboration. The company's global presence and commitment to continuous improvement make it an attractive employer for customer service professionals seeking to grow their careers in a dynamic international environment.

📈 Career & Growth Analysis (N/A for this role)

🌐 Work Environment

Office Type: Remote (100% Home Office)

Office Location(s): Spain

Workspace Context:

• This role allows for a flexible work environment, with the ability to work from anywhere in Spain
• A stable internet connection and a quiet workspace are essential for success in this role
• The ability to work independently and manage time effectively is crucial for remote customer support agents

Work Schedule: Rotating shifts from Monday to Sunday, with a focus on covering peak travel times and maintaining customer support coverage

📝 Enhancement Note: SIXT's remote work environment offers customer support agents the flexibility to balance their professional and personal lives while delivering exceptional customer service. A stable internet connection and a quiet workspace are essential for success in this role.

📄 Application & Technical Interview Process (N/A for this role)

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Exceptional customer service and a customer-centric approach
• Proactivity and a solution-oriented mindset
• Strong communication skills and the ability to remain calm under pressure
• Collaboration and teamwork, both within the Customer Support team and across departments
• A commitment to continuous learning and improvement

Collaboration Style:

• SIXT's Customer Support team works closely together to ensure customer satisfaction and maintain high-quality standards
• The team collaborates with other departments, such as Chauffeur and Operations, to coordinate transfers and resolve customer issues
• SIXT values open communication, active listening, and a willingness to help and support colleagues

📝 Enhancement Note: SIXT's Customer Support team values exceptional customer service, proactivity, and collaboration. The team works together to ensure customer satisfaction and maintain high-quality standards, both within the Customer Support department and across the company.

⚡ Challenges & Growth Opportunities (N/A for this role)

💡 Interview Preparation (N/A for this role)

📌 Application Steps

To apply for this German Speaking Customer Support Agent SIXT Ride (m/f/d) - 100% Home Office position:

1. Submit your application through the provided link
2. Tailor your resume and cover letter to highlight your customer service experience, communication skills, and enthusiasm for the role
3. Prepare for a phone or video interview by practicing common customer service scenarios and demonstrating your problem-solving skills
4. Research SIXT's products, services, and company culture to show your interest and preparation for the role

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.