German Customer Support Specialist - Digital Advertising at Teleperformance Spain

📍 Job Overview

Job Title: German Customer Support Specialist - Digital Advertising
Company: Teleperformance Spain
Location: Barcelona, Catalonia, Spain
Job Type: Hybrid (3 days on-site)
Category: Customer Support & Service
Date Posted: June 19, 2025
Experience Level: 2-5 years
Remote Status: On-site with hybrid option

🚀 Role Summary

Provide exceptional customer support in German and English for Google Local Services Ads advertisers
Collaborate with cross-functional teams to ensure high-quality service and advertiser satisfaction
Leverage your strong communication skills and attention to detail to drive successful outcomes

📝 Enhancement Note: This role requires a strong customer service background and excellent language skills to thrive in a dynamic, fast-paced environment.

💻 Primary Responsibilities

Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications
Support & Escalations: Provide responsive phone and email support for live advertisers and review escalated photo submissions requiring language expertise
Content Compliance: Ensure advertisers use review and related services appropriately and address any misuse or policy violations
Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting
Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process
Expert Guidance: Develop expertise in regional onboarding processes and advise businesses on verification requirements
Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment

📝 Enhancement Note: This role involves a mix of repetitive tasks and problem-solving, requiring strong organizational skills and adaptability.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business or related fields (preferred)

Experience: 2+ years of experience in customer service, legal compliance, trust & safety, or verification

Required Skills:

C2-level German and fluent English
Strong communication, organizational, and customer-facing skills
Keen eye for detail and ability to manage tasks independently while meeting deadlines

Preferred Skills:

Familiarity with local legislation or government processes
Knowledge of home services industries (e.g., plumbing, electrical)

📝 Enhancement Note: While a bachelor's degree is preferred, relevant experience and strong language skills are more important for success in this role.

📊 Web Portfolio & Project Requirements (N/A)

This role does not require a web portfolio or project requirements.

💵 Compensation & Benefits

Salary Range: €22,200 gross/year (full-time, 39 hours/week)

Benefits:

Up to €1,000 gross/year in bonuses
Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project
Relocation package
Private Health Insurance
Continuous skill development and certifications
Clear career growth opportunities supported by coaches and a motivating team environment
Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture
Prime office location at the World Trade Center, Barcelona, surrounded by the sea

📝 Enhancement Note: The salary range provided is based on the job listing and does not include additional benefits or bonuses.

🎯 Team & Company Context

🏢 Company Culture

Industry: Teleperformance is a global leader in digitally integrated business services, focusing on customer experience, digital services, and content moderation

Company Size: Medium (approximately 380,000 employees worldwide)

Founded: 1978

Team Structure: The team consists of customer support specialists, team leaders, and quality assurance personnel, all working together to provide exceptional service to Google Local Services Ads advertisers

Development Methodology: Teleperformance follows a structured, process-driven approach to customer support, with a focus on continuous improvement and high-quality service

Company Website: https://www.teleperformance.com/

📝 Enhancement Note: Teleperformance's global presence and experience in various industries provide a stable and diverse work environment for customer support professionals.

📈 Career & Growth Analysis

Customer Support Specialist Level: This role involves handling customer inquiries, troubleshooting issues, and ensuring advertiser satisfaction. It requires strong communication skills, attention to detail, and the ability to work independently.

Reporting Structure: Customer Support Specialists report directly to Team Leaders, who are responsible for day-to-day operations, performance monitoring, and team management.

Technical Impact: This role has a direct impact on advertiser satisfaction and retention, contributing to the overall success of Google Local Services Ads.

Growth Opportunities:

Develop expertise in regional onboarding processes and become a go-to resource for advertisers
Advance to Team Leader or Quality Assurance roles with increased responsibility and career progression
Explore opportunities in other departments or projects within Teleperformance's diverse business portfolio

📝 Enhancement Note: Career growth in this role is driven by developing expertise, demonstrating strong performance, and taking on additional responsibilities.

🌐 Work Environment

Office Type: Hybrid (3 days on-site) with a dynamic, business casual culture

Office Location(s): World Trade Center, Barcelona, Spain

Workspace Context:

Collaborative workspace with a focus on teamwork and knowledge sharing
Modern office facilities and equipment to support productivity
Engaging workplace with regular contests and events to foster a positive work environment

Work Schedule: Full-time (39 hours/week) with a flexible schedule to accommodate advertiser needs

📝 Enhancement Note: The hybrid work arrangement allows for a balance between on-site collaboration and remote work, catering to different work preferences.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screening to assess language skills and customer service experience
In-depth interview focusing on problem-solving skills, attention to detail, and cultural fit
Final interview with the hiring manager to discuss career aspirations and next steps

Portfolio Review Tips: N/A (This role does not require a portfolio)

Technical Challenge Preparation: N/A (This role does not involve technical challenges)

ATS Keywords: Customer Service, German, English, Communication, Organization, Attention to Detail, Self-Driven, Task Management, Advertiser Support, Verification Operations, Content Compliance, Performance Monitoring, Onboarding Assistance, Expert Guidance, Ad-Hoc Operations

📝 Enhancement Note: Applicants should focus on demonstrating strong language skills, customer service experience, and a keen eye for detail throughout the interview process.

🛠 Technology Stack & Web Infrastructure (N/A)

This role does not involve working with specific web technologies or infrastructure.

👥 Team Culture & Values

Customer Support Values: Teleperformance emphasizes exceptional customer service, continuous improvement, and a customer-centric approach. The company values strong communication, attention to detail, and a commitment to high-quality service.

Collaboration Style: The team follows a collaborative approach, with regular knowledge sharing, peer support, and cross-functional collaboration to ensure high-quality service and advertiser satisfaction.

📝 Enhancement Note: Teleperformance's customer support culture focuses on delivering exceptional service, with a strong emphasis on collaboration and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling complex advertiser inquiries and troubleshooting issues
Ensuring high-quality service and advertiser satisfaction in a dynamic, fast-paced environment
Developing expertise in regional onboarding processes and staying up-to-date with industry trends

Learning & Development Opportunities:

Continuous skill development and certifications through Teleperformance's training programs
Exposure to diverse industries and projects within the company's global portfolio
Opportunities to work with cross-functional teams and gain insights into different aspects of the business

📝 Enhancement Note: Challenges in this role are primarily customer-facing, requiring strong communication skills, attention to detail, and adaptability.

💡 Interview Preparation

Technical Questions:

Describe a time when you had to handle a difficult customer and how you resolved the issue
How do you ensure the accuracy and completeness of information when processing advertiser submissions?
Can you walk us through your approach to onboarding a new advertiser and ensuring a smooth go-live process?

Company & Culture Questions:

Why are you interested in this role and working with Teleperformance?
How do you stay organized and manage your time when handling multiple tasks and priorities?
Can you describe a time when you had to adapt to a significant change in your work environment or processes?

Portfolio Presentation Strategy: N/A (This role does not require a portfolio)

📝 Enhancement Note: Interview preparation should focus on demonstrating strong communication skills, attention to detail, and customer service experience through relevant examples and anecdotes.

📌 Application Steps

To apply for this German Customer Support Specialist - Digital Advertising position:

Submit your application through the provided link
Prepare for the phone or video screening by practicing your language skills and customer service experience
Research Teleperformance and the Google Local Services Ads project to demonstrate your interest and understanding of the role
Reflect on your customer service experience and be ready to share specific examples and anecdotes during the in-depth interview
Prepare for the final interview by considering your career aspirations and how this role can support your professional growth

German Customer Support Specialist - Digital Advertising