Gerente de SRE at Experian

📍 Job Overview

Job Title: Gerente de SRE
Company: Experian
Location: São Paulo, São Paulo, Brazil
Job Type: Hybrid
Category: DevOps, Server Administration, Web Infrastructure
Date Posted: 2025-06-24
Experience Level: Mid-Senior level (5-10 years)
Remote Status: On-site with hybrid flexibility

🚀 Role Summary

Lead and manage the Site Reliability Engineering (SRE) team, driving high availability, scalability, and performance of systems and applications.
Collaborate with cross-functional teams to define, plan, and execute projects while ensuring timely delivery and meeting client requirements.
Monitor and troubleshoot systems, ensuring quick resolution of incidents and problems, and minimizing downtime.
Negotiate with stakeholders, communicate effectively, and maintain strong relationships with global teams.
Promote a culture of collaboration, knowledge sharing, and continuous learning within the SRE team.

📝 Enhancement Note: This role requires a balance between technical leadership, project management, and stakeholder communication skills. The ideal candidate will have a strong background in SRE practices, cloud technologies, and team management.

💻 Primary Responsibilities

Team Leadership & Management:
- Lead, mentor, and develop the SRE team, fostering a high-performing and collaborative environment.
- Manage daily activities, incident resolution, and ensure the efficient operation of systems and applications.
System Maintenance & Improvement:
- Ensure high availability, scalability, and performance of systems and applications through automation, monitoring, and optimization.
- Implement and maintain DevOps practices for CI/CD (Continuous Integration/Continuous Deployment).
Project Planning & Execution:
- Work with architecture and delivery teams to define and execute projects, ensuring timely delivery and meeting client requirements.
- Collaborate with other teams to align project objectives and ensure seamless integration between different systems.
Incident & Problem Management:
- Collaborate with local and global teams to establish and maintain proactive monitoring systems to detect and resolve problems before they impact solutions.
- Develop and maintain disaster recovery plans, ensuring they are up-to-date and tested regularly.
- Lead troubleshooting processes for infrastructure and application issues.
Stakeholder Negotiation & Communication:
- Negotiate with internal stakeholders to secure the best technical solutions and timelines.
- Communicate effectively with all parties involved, providing regular updates on system status and project progress.
Global Team Integration:
- Facilitate communication and collaboration between the local SRE team and global company teams.
- Implement and share global best practices and standards to ensure consistency and quality of services.
- Coordinate and participate in regular meetings with global teams to align strategies, resolve issues, and share knowledge.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications are a plus.

Experience: Proven experience (5-10 years) in Site Reliability Engineering, DevOps, or a similar role, with a strong focus on cloud technologies and team management.

Required Skills:

Proven experience with containerization tools (e.g., Docker, Kubernetes) and orchestration.
Advanced experience in Unix/Linux system administration.
In-depth knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud, OCI) and relevant services.
Experience with Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible, CloudFormation).
Solid understanding of network protocols (TCP/IP, DNS, HTTP/HTTPS) and concepts.
Proven experience in task automation and scripting.
Experience in cloud cost management (FinOps) and cloud security practices.
Experience with monitoring and logging systems (e.g., Dynatrace, Zabbix, Prometheus, Grafana, ELK Stack).
Proven experience with CI/CD processes and deployment automation.
Strong project management skills, including estimating, scheduling, cost management, and status reporting.

Preferred Skills:

Previous experience delivering projects directly to clients, demonstrating the ability to manage client expectations and ensure satisfaction.
Relevant certifications in cloud computing, system administration, or project management.

Language:

Fluent or Upper Intermediate English - required for conversation and participation in global team meetings.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of SRE principles and cloud technologies through relevant projects and case studies.
Showcase your ability to lead and manage teams, driving high availability, scalability, and performance of systems and applications.
Highlight your experience with incident management, problem-solving, and troubleshooting in complex environments.
Include examples of your involvement in global team collaboration and knowledge sharing.

Technical Documentation:

Provide clear and concise documentation for your projects, including code quality, version control, deployment processes, and server configuration.
Include testing methodologies, performance metrics, and optimization techniques used in your projects.

📝 Enhancement Note: As this role focuses on team leadership and global collaboration, your portfolio should emphasize your ability to manage and develop teams, as well as your experience working with diverse stakeholders and global teams.

💵 Compensation & Benefits

Salary Range: The salary range for a mid-senior level SRE role in São Paulo, Brazil, is approximately R$15,000 - R$25,000 per month, depending on experience and qualifications. This estimate is based on market research and regional salary standards.

Benefits:

Competitive health, dental, and vision insurance plans.
Retirement savings plans and financial planning assistance.
Generous vacation and time-off policies, including parental leave.
Employee assistance programs for mental health and wellness.
Learning and development opportunities, including training, workshops, and certifications.
Discounts on products and services offered by Experian and its partners.
A dynamic and inclusive work environment that values diversity and promotes work-life balance.

Working Hours: Full-time position with flexible working hours, including remote work options. The role may require occasional on-call duties and participation in maintenance windows.

📝 Enhancement Note: The salary range provided is an estimate and may vary based on the candidate's experience, qualifications, and market conditions. Experian offers a comprehensive benefits package to attract and retain top talent in the industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Experian is a global leader in data analytics and technology, focusing on creating a better tomorrow through data-driven insights and decision-making. In Brazil, Experian operates as Serasa Experian, providing solutions for credit risk management, fraud prevention, and customer analytics.

Company Size: Experian has over 22,000 employees operating in 32 countries, with a strong presence in Brazil. As a large organization, Experian offers numerous opportunities for career growth and development.

Founded: Experian was founded in 1960 and has since grown into a global leader in data analytics and technology. In Brazil, Serasa Experian was established in 1968 and has since become the largest data technology company in the country.

Team Structure:

The SRE team is part of the broader Technology organization, working closely with Architecture, Delivery, and other technical teams.
The SRE team consists of various roles, including SRE Engineers, SRE Team Leads, and SRE Managers, each with specific areas of focus (e.g., frontend, backend, infrastructure).
The SRE team reports directly to the Head of SRE and collaborates with other teams to ensure the smooth operation of systems and applications.

Development Methodology:

Experian follows Agile/Scrum methodologies for software development, with a focus on continuous integration, delivery, and improvement.
The company emphasizes code reviews, testing, and quality assurance practices to ensure the delivery of high-quality products.
Experian uses CI/CD pipelines and automated deployment strategies to ensure efficient and reliable software delivery.

Company Website: https://www.experian.com.br/

📝 Enhancement Note: Experian's global presence and commitment to data-driven decision-making provide a unique opportunity for SRE professionals to work on large-scale projects and collaborate with diverse teams. The company's focus on innovation and continuous improvement fosters a dynamic and challenging work environment.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, requiring a strong background in SRE practices, cloud technologies, and team management. The ideal candidate will have 5-10 years of experience in the field and be ready to take on a leadership role within the SRE team.

Reporting Structure: The SRE team is led by the Head of SRE, who reports directly to the Chief Technology Officer (CTO). The SRE Manager reports to the Head of SRE and is responsible for leading and managing the SRE team.

Technical Impact: The SRE team plays a critical role in ensuring the high availability, scalability, and performance of Experian's systems and applications. The SRE Manager's decisions and leadership directly impact the user experience, system reliability, and overall business performance.

Growth Opportunities:

Technical Career Progression: As an SRE Manager, you will have the opportunity to advance your technical skills and gain experience in leading and managing teams. With continued success, you may progress to senior leadership roles within the SRE organization or explore opportunities in other technical areas within Experian.
Emerging Technology Adoption: Experian is committed to staying at the forefront of data analytics and technology. As an SRE Manager, you will have the opportunity to work with emerging technologies and contribute to the company's innovation efforts.
Technical Leadership: This role offers the opportunity to develop your leadership skills and gain experience in mentoring and coaching team members. As an SRE Manager, you will be responsible for driving the team's performance, fostering a culture of continuous learning, and promoting best practices within the SRE organization.

📝 Enhancement Note: Experian's commitment to data-driven decision-making and continuous improvement provides numerous opportunities for SRE professionals to grow both technically and professionally. The company's global presence and diverse portfolio of products and services offer a wide range of projects and challenges to keep you engaged and motivated.

🌐 Work Environment

Office Type: Experian's São Paulo office is a modern, collaborative workspace designed to foster innovation and creativity. The office features open-plan workspaces, meeting rooms, and breakout areas to support both individual focus and team collaboration.

Office Location(s): The São Paulo office is located in the Brooklin neighborhood, with easy access to public transportation and nearby amenities. Experian also has offices in other major cities across Brazil, providing opportunities for remote work and hybrid arrangements.

Workspace Context:

Collaborative Workspace: The SRE team works in an open-plan workspace, encouraging collaboration and knowledge sharing among team members.
Development Tools & Equipment: Experian provides its employees with modern hardware, software, and development tools to ensure they have the resources necessary to perform their jobs effectively.
Cross-Functional Collaboration: The SRE team works closely with other technical teams, such as Architecture, Delivery, and Infrastructure, to ensure the smooth operation of systems and applications. This collaboration fosters a culture of continuous learning and improvement.

Work Schedule: This role follows a hybrid work arrangement, with employees expected to work from the office a few days a week and remotely for the remainder of the time. The work schedule is flexible, with core hours between 9:00 AM and 6:00 PM, Monday through Friday. Occasional on-call duties and participation in maintenance windows may be required.

📝 Enhancement Note: Experian's commitment to work-life balance and employee well-being is reflected in its flexible work arrangements and supportive work environment. The company's focus on collaboration and knowledge sharing fosters a dynamic and engaging work experience for its employees.

📄 Application & Technical Interview Process

Interview Process:

Phone/Screening Interview: A brief phone or video call to assess your communication skills, technical background, and cultural fit with the SRE team.
Technical Deep Dive: A comprehensive technical interview focused on your SRE experience, cloud technologies, and problem-solving skills. This interview may include system design exercises, coding challenges, and troubleshooting scenarios.
Behavioral Interview: An in-depth discussion of your leadership experience, team management skills, and problem-solving approach. This interview will focus on your ability to work effectively with diverse stakeholders and manage complex projects.
Final Interview: A meeting with the hiring manager and other key stakeholders to discuss your fit for the role, address any remaining questions, and make a final hiring decision.

Portfolio Review Tips:

Highlight your experience with SRE principles, cloud technologies, and team management in your portfolio.
Include case studies and projects that demonstrate your ability to lead and manage teams, drive high availability, and ensure system performance.
Showcase your problem-solving skills and ability to troubleshoot complex issues in high-pressure environments.
Include examples of your involvement in global team collaboration and knowledge sharing to emphasize your ability to work effectively with diverse stakeholders.

Technical Challenge Preparation:

Brush up on your knowledge of cloud computing platforms, containerization tools, and infrastructure as code (IaC) practices.
Review your understanding of network protocols, monitoring tools, and logging systems.
Practice system design exercises and troubleshooting scenarios to prepare for the technical deep dive interview.
Familiarize yourself with Experian's products and services, and be prepared to discuss how your SRE experience can contribute to the company's success.

ATS Keywords: [Comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category: programming languages, web frameworks, server technologies, databases, tools, methodologies, soft skills, industry terms]

📝 Enhancement Note: Experian's interview process is designed to assess your technical skills, leadership experience, and cultural fit with the SRE team. By preparing thoroughly and showcasing your relevant experience, you will increase your chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: [Not applicable for this role]

Backend & Server Technologies:

Cloud Platforms: AWS, Azure, Google Cloud, and OCI (experience with at least one cloud platform is required).
Containerization & Orchestration: Docker, Kubernetes, and other containerization tools (e.g., Amazon ECS, Azure AKS, Google Kubernetes Engine).
Infrastructure as Code (IaC): Terraform, Ansible, and CloudFormation (experience with at least one IaC tool is required).
Monitoring & Logging: Dynatrace, Zabbix, Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), and other monitoring and logging tools.
CI/CD & Deployment: Jenkins, GitLab CI/CD, CircleCI, and other CI/CD tools; experience with CI/CD pipelines and automated deployment strategies is required.
Network Protocols & Concepts: TCP/IP, DNS, HTTP/HTTPS, and other network protocols and concepts.
Databases: Experience with relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Cassandra) is a plus.

Development & DevOps Tools:

Version Control: Git, GitHub, and other version control systems.
Collaboration & Communication: Slack, Microsoft Teams, and other collaboration platforms.
Project Management: Jira, Asana, Trello, and other project management tools.
Documentation: Confluence, GitHub Wikis, and other documentation platforms.
Cloud Cost Management: AWS Cost Explorer, Azure Cost Management, Google Cloud Billing, and other cloud cost management tools.
Cloud Security: AWS IAM, Azure Active Directory, Google Cloud IAM, and other cloud security tools.

📝 Enhancement Note: Experian's technology stack is diverse and cutting-edge, with a strong focus on cloud technologies, containerization, and infrastructure as code (IaC) practices. As an SRE Manager, you will be expected to have a deep understanding of these technologies and be able to lead and manage teams in their implementation and maintenance.

👥 Team Culture & Values

Web Development Values:

User-Centric Design: Prioritize user experience and accessibility in all development efforts to ensure that Experian's products and services meet the needs of diverse users.
Performance Optimization: Continuously monitor and optimize system performance to ensure that Experian's products and services are fast, reliable, and scalable.
Code Quality & Maintainability: Emphasize code quality, documentation, and maintainability to ensure that Experian's codebase is stable, secure, and easy to understand.
Continuous Learning & Improvement: Foster a culture of continuous learning and improvement, encouraging team members to stay up-to-date with emerging technologies and best practices.

Collaboration Style:

Cross-Functional Integration: Collaborate closely with other technical teams, such as Architecture, Delivery, and Infrastructure, to ensure the smooth operation of systems and applications.
Code Review & Peer Programming: Encourage code reviews and peer programming to ensure that all team members contribute to the quality and maintainability of the codebase.
Knowledge Sharing & Mentoring: Foster a culture of knowledge sharing and mentoring, encouraging team members to learn from one another and grow both technically and professionally.

📝 Enhancement Note: Experian's commitment to user-centric design, performance optimization, and continuous learning fosters a dynamic and engaging work environment for its employees. The company's focus on collaboration and knowledge sharing ensures that all team members have the opportunity to grow both technically and professionally.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Migration & Modernization: Lead and manage the migration of legacy systems to cloud-native architectures, ensuring minimal downtime and improved performance.
Microservices Architecture: Design and implement microservices architectures to enable scalability, resilience, and agility in Experian's products and services.
Infrastructure as Code (IaC): Implement and maintain IaC practices to ensure consistent, automated, and version-controlled infrastructure configurations.
Monitoring & Logging: Develop and implement comprehensive monitoring and logging solutions to ensure the early detection and resolution of system issues.
Disaster Recovery & Business Continuity: Design and maintain disaster recovery and business continuity plans to ensure minimal impact on Experian's operations in case of a major incident or outage.

Learning & Development Opportunities:

Technical Skill Development: Pursue relevant certifications and training opportunities to enhance your skills in cloud technologies, containerization, and infrastructure as code (IaC) practices.
Leadership Development: Participate in leadership development programs and workshops to improve your management, communication, and team-building skills.
Emerging Technology Adoption: Stay up-to-date with emerging technologies and trends in the data analytics and technology industry, and explore opportunities to apply these innovations to Experian's products and services.

📝 Enhancement Note: Experian's commitment to innovation and continuous improvement provides numerous opportunities for SRE professionals to grow both technically and professionally. The company's global presence and diverse portfolio of products and services offer a wide range of projects and challenges to keep you engaged and motivated.

💡 Interview Preparation

Technical Questions:

Cloud Technologies: Describe your experience with cloud platforms (e.g., AWS, Azure, Google Cloud, OCI) and relevant services. Discuss your approach to cloud cost management and security.
Containerization & Orchestration: Explain your experience with containerization tools (e.g., Docker, Kubernetes) and orchestration platforms. Describe your approach to scaling, resilience, and performance optimization in containerized environments.
Infrastructure as Code (IaC): Detail your experience with IaC tools (e.g., Terraform, Ansible, CloudFormation) and their application in managing and automating infrastructure configurations.
Monitoring & Logging: Discuss your experience with monitoring and logging tools (e.g., Dynatrace, Zabbix, Prometheus, Grafana, ELK Stack). Explain your approach to proactive monitoring, alerting, and incident response.
System Design & Architecture: Describe your experience with system design and architecture patterns. Explain your approach to designing scalable, resilient, and performant systems.

Company & Culture Questions:

Experian's Products & Services: Discuss your understanding of Experian's products and services, and how your SRE experience can contribute to their success.
Global Team Collaboration: Describe your experience working with global teams and your approach to fostering collaboration, knowledge sharing, and cultural integration.
Stakeholder Management: Explain your experience managing stakeholders and your approach to negotiating, communicating, and building strong relationships with diverse teams and individuals.

Portfolio Presentation Strategy:

Technical Deep Dive: Prepare a detailed presentation of your most relevant SRE projects, highlighting your leadership, problem-solving, and technical skills.
Case Studies: Include case studies that demonstrate your ability to drive high availability, scalability, and performance in complex environments.
Technical Architecture & Design: Prepare a technical architecture and design document for a hypothetical project, showcasing your understanding of system design principles and best practices.
User Experience & Accessibility: Include examples of your involvement in user experience and accessibility initiatives, demonstrating your commitment to user-centric design principles.

📝 Enhancement Note: Experian's interview process is designed to assess your technical skills, leadership experience, and cultural fit with the SRE team. By preparing thoroughly and showcasing your relevant experience, you will increase your chances of success in the interview process.

📌 Application Steps

To apply for this SRE Manager position at Experian:

Customize Your Resume: Tailor your resume to highlight your relevant SRE experience, cloud technologies, and leadership skills. Include specific examples of your involvement in global team collaboration and knowledge sharing.
Prepare Your Portfolio: Curate a portfolio that showcases your SRE projects, case studies, and technical architecture and design documents. Include examples of your involvement in user experience and accessibility initiatives.
Practice Technical Challenges: Brush up on your knowledge of cloud computing platforms, containerization tools, and infrastructure as code (IaC) practices. Practice system design exercises and troubleshooting scenarios to prepare for the technical deep dive interview.
Research Experian: Familiarize yourself with Experian's products and services, and be prepared to discuss how your SRE experience can contribute to the company's success. Understand Experian's company culture, values, and commitment to data-driven decision-making and continuous improvement.
Prepare for Behavioral Interviews: Reflect on your leadership experience, team management skills, and problem-solving approach. Prepare examples of your involvement in global team collaboration, stakeholder management, and negotiation strategies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Gerente de SRE