French Technical Support

Job Title: French Technical Support

Company: Garment IO

Location: El Sheikh Zayed City, Giza Governorate, Egypt

Job Type: Full-Time

Category: Technical Support

Date Posted: 2025-06-18

Experience Level: 0-2 years

Remote Status: Hybrid

Company Size: Not specified

Industry: Manufacturing

Company Headquarters: Not specified

Company Founded: Not specified

Company Description: Not specified

Company Specialties: Not specified

Company Employees: Not specified

Company Slogan: Not specified

Company Locations: El Sheikh Zayed City, Giza Governorate, Egypt

📍 Job Overview

• Job Title: French Technical Support
• Company: Garment IO
• Location: El Sheikh Zayed City, Giza Governorate, Egypt
• Job Type: Full-Time
• Category: Technical Support
• Date Posted: 2025-06-18
• Experience Level: 0-2 years
• Remote Status: Hybrid

🚀 Role Summary

Garment IO is seeking a dedicated and client-focused French Technical Support professional to join their innovative team. In this role, you will be the first point of contact for clients, ensuring their needs are met and their experience with Garment IO is seamless and positive. You will maintain effective, prompt, and accurate communication with all factories via phone, chat, and email, and support them with on-call and online technical and non-technical training.

You will also identify and handle issues, complaints, and requests from factories, run periodical customer feedback surveys, validate and report technical bugs, and coordinate efforts to resolve them with the technical teams. Additionally, you will monitor factory performance and advise factory management on maximizing the benefits from Garment IO via concise messages on the opportunities they can capitalize on. Document responses, cases, and SOPs for technical support will also be a key responsibility.

To become part of this industry-transforming journey, you should be ambitious, innovative, and dedicated to exceptional client service. Unlock your potential and contribute to shaping the future of manufacturing as a Client Success Specialist!

💻 Primary Responsibilities

• Maintain effective, prompt, and accurate communication with factories via phone, chat, and email
• Support factories with on-call and online technical and non-technical training
• Identify, handle, and resolve issues, complaints, and requests from factories
• Run periodical customer feedback surveys
• Validate and report technical bugs and coordinate efforts to resolve them with the technical teams
• Monitor factory performance and advise factory management on maximizing benefits from Garment IO
• Document responses, cases, and SOPs for technical support

🎓 Skills & Qualifications

Education: Not specified

Experience: 1-2 years of work experience in technical support or a related field

Required Skills:

• 1-2 years of work experience in technical support or a related field
• Proficient in the French language, encompassing speaking, reading, and writing skills
• Excellent command of written and spoken Arabic and English
• An advanced set of interpersonal skills
• Ability to manage and guide reporting
• Ability and persistence to work alone supporting multi-stakeholder, large factories
• Strong time management skills
• Ability to multi-task, prioritize, and manage time effectively
• Dedication and commitment to deliverables

Preferred Skills:

• Experience with Zoho Desk and Zoho SalesIQ is preferred

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Specific web portfolio requirement 1 with responsive design and cross-browser compatibility focus
• Specific web portfolio requirement 2 with performance optimization and accessibility standards
• Specific web portfolio requirement 3 with user experience design and interface development
• Specific web portfolio requirement 4 with server configuration and deployment demonstration needs

Technical Documentation:

• Technical documentation requirement 1 - code quality, commenting, and documentation standards
• Technical documentation requirement 2 - version control, deployment processes, and server configuration
• Technical documentation requirement 3 - testing methodologies, performance metrics, and optimization techniques

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Social insurance
• Medical insurance
• Transportation allowance
• Education allowance

Working Hours: 40 hours per week

💡 Interview Preparation

Technical Questions:

• Technical question 1 specific to web development fundamentals with HTML, CSS, JavaScript preparation advice
• Technical question 2 specific to web architecture and performance with system design and optimization strategies
• Technical question 3 specific to problem-solving with live coding examples and debugging demonstrations

Company & Culture Questions:

• Technical question 4 specific to company web development culture with research recommendations and team fit assessment
• Technical question 5 specific to web development methodology with Agile practices and collaboration examples
• Technical question 6 specific to user experience impact with project metrics and performance measurement discussion

Portfolio Presentation Strategy:

• Presentation strategy 1 - live website demonstration and technical walkthrough methods
• Presentation strategy 2 - code explanation techniques and architecture decision reasoning
• Presentation strategy 3 - user experience showcase and responsive design demonstration methods

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

• Frontend technology 1 with framework proficiency expectations and browser compatibility requirements
• Frontend technology 2 with responsive design and mobile-first development applications
• Frontend technology 3 with performance optimization and accessibility features
• Frontend technology 4 with user interface libraries and component development

Backend & Server Technologies:

• Backend technology 1 with server-side development and API creation capabilities
• Server technology 2 with database integration and data management
• Infrastructure tool 3 with deployment automation and server configuration

Development & DevOps Tools:

• Development tool 1 with version control and collaborative development benefits
• DevOps tool 2 with CI/CD pipeline and automated deployment
• Monitoring tool 3 with web performance tracking and server monitoring capabilities

👥 Team Culture & Values

Web Development Values:

• Web development value 1 specific to the company with user experience focus and technical excellence expectations
• Web development value 2 specific to the company with performance optimization and accessibility standards
• Web development value 3 specific to the company with code quality approach and collaborative development practices
• Web development value 4 specific to the company with innovation expectations and emerging technology adoption

Collaboration Style:

• Collaboration approach 1 with cross-functional integration between developers, designers, and stakeholders
• Collaboration approach 2 with code review culture and peer programming practices
• Collaboration approach 3 with knowledge sharing, technical mentoring, and continuous learning

🌐 Work Environment

Office Type: Hybrid

Office Location(s): El Sheikh Zayed City, Giza Governorate, Egypt

Workspace Context:

• Workspace aspect 1 with collaborative web development environment impact
• Workspace aspect 2 with code review culture and peer programming practices
• Workspace aspect 3 with knowledge sharing, technical mentoring, and continuous learning opportunities

Work Schedule: Flexible work environment with 8-hour workdays

📌 Application & Technical Interview Process

Interview Process:

• Process step 1 with technical preparation recommendations and coding/configuration assessment focus
• Process step 2 with web architecture expectations and system design discussion
• Process step 3 with web development team interaction and cultural fit assessment
• Process step 4 with final evaluation criteria and technical impact discussion

Portfolio Review Tips:

• Portfolio tip 1 - specific tactical advice for web portfolio curation and live demo presentation
• Portfolio tip 2 - project case study structure with user experience and technical implementation focus
• Portfolio tip 3 - code quality demonstration and responsive design standards for this role
• Portfolio tip 4 - company-specific web technology considerations and performance optimization examples

Technical Challenge Preparation:

• Challenge preparation 1 - typical web development exercise format and expectations
• Challenge preparation 2 - time management and solution architecture for web challenges
• Challenge preparation 3 - communication and technical explanation articulation for web concepts

ATS Keywords: Not specified

📝 Enhancement Note

The provided job description includes specific details about the French Technical Support role at Garment IO. However, some sections, such as "Technology Stack & Web Infrastructure" and "ATS Keywords," are not directly relevant to the role and can be omitted or replaced with more specific information based on the job requirements and company context.