French Speaking Customer Support Specialist at EPTA

📍 Job Overview

Job Title: French Speaking Customer Support Specialist
Company: EPTA
Location: Budapest, Budapest, Hungary
Job Type: On-site, Full time
Category: Customer Support
Date Posted: 2025-06-23
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide exceptional customer service to French-speaking customers via phone, email, and customer portals
Manage and coordinate daily workloads of technicians, ensuring efficient job processing and strong customer relationships
Monitor open cases, collaborate with team members, and generate reports to support operational efficiency
📝 Enhancement Note: This role requires strong communication skills, cultural sensitivity, and a customer-focused mindset to thrive in a multilingual support environment

💻 Primary Responsibilities

Customer Interaction: Handle incoming calls and emails from French-speaking customers, promptly addressing their inquiries and concerns
Case Management: Monitor open cases, update the internal CMS, and ensure timely resolution of customer issues
Technician Coordination: Coordinate daily workloads of technicians, ensuring efficient job processing and customer satisfaction
Report Generation: Generate reports to support operational efficiency and identify trends or areas for improvement
📝 Enhancement Note: This role involves a high volume of customer interactions, requiring strong multitasking skills and the ability to maintain composure under pressure

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant customer service or language course certification is a plus

Experience: Proven customer service experience, preferably in a call center or multilingual support environment; familiarity with CRM systems and ticket management tools

Required Skills:

Fluency in French (C1 level or higher)
Excellent communication skills in English (B2 level or higher)
Strong organizational skills and attention to detail
Proficient in using computers and customer support software
Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously

Preferred Skills:

Experience with CRM systems (e.g., Salesforce, Zendesk)
Familiarity with ticket management tools (e.g., JIRA Service Management, Freshdesk)
Knowledge of the refrigeration industry or relevant technical background
Experience working in a multicultural team

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrated experience in customer support, with a focus on multilingual environments
Examples of successful case resolution, customer feedback, or performance metrics
📝 Enhancement Note: While a traditional web portfolio is not required for this role, candidates should be prepared to discuss their customer support experience, challenges faced, and strategies employed to resolve complex customer issues

💵 Compensation & Benefits

Salary Range: The average salary for a Customer Support Specialist in Budapest is around 250,000 HUF (Hungarian Forint) per month, according to Glassdoor. This role is expected to fall within this range, depending on experience and qualifications.

Benefits:

Competitive salary and benefits package
Opportunity to work in a multicultural environment and develop language skills
📝 Enhancement Note: Specific benefits information is not provided in the job listing; candidates should inquire about benefits during the application process

Working Hours: Full-time position, with a standard workweek of 40 hours. The role may require flexible scheduling to accommodate customer support needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: EPTA is a global leader in the commercial refrigeration industry, providing innovative solutions for supermarkets, convenience stores, and foodservice establishments. This role will be part of EPTA's customer support team, working closely with technicians and other support staff to ensure customer satisfaction.

Company Size: EPTA is a large, multinational corporation with a strong global presence. This size provides opportunities for career growth and exposure to diverse markets and cultures.

Founded: EPTA was founded in 1961 and has since grown to become a leading provider of commercial refrigeration solutions. The company's rich history and extensive experience contribute to a stable and established work environment.

Team Structure: The customer support team consists of multilingual support specialists, team leaders, and managers. The team works collaboratively to ensure efficient case resolution and customer satisfaction.

Development Methodology: EPTA employs a structured approach to customer support, focusing on first contact resolution, efficient case management, and continuous improvement. The team uses CRM systems and ticket management tools to track and resolve customer issues.

Company Website: https://www.eptarefrigeration.com/

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level position within the customer support team. It provides an excellent opportunity to develop customer service skills, gain experience in a multilingual environment, and build a foundation for a successful career in customer support or related fields.

Reporting Structure: The Customer Support Specialist reports directly to the Customer Support Team Leader or Manager. They collaborate closely with technicians and other support staff to ensure efficient case resolution and customer satisfaction.

Technical Impact: This role has a direct impact on customer satisfaction and the overall success of EPTA's customer support operations. By providing exceptional service and resolving customer issues promptly, the Customer Support Specialist contributes to EPTA's reputation for quality and excellence.

Growth Opportunities:

Career Progression: With experience and demonstrated success, Customer Support Specialists can advance to team leader or manager positions within the customer support team or related departments
Language Development: Working in a multilingual environment provides opportunities to develop language skills and gain experience in cross-cultural communication
Technical Expertise: As the role involves working with technicians and understanding refrigeration systems, there may be opportunities to develop technical expertise and advance to more specialized roles within the company

📝 Enhancement Note: EPTA's global presence and diverse customer base offer unique opportunities for career growth and international exposure. Candidates should inquire about these opportunities during the application process.

🌐 Work Environment

Office Type: EPTA's Budapest office is a modern, multicultural workspace designed to facilitate collaboration and communication among team members. The customer support team works in an open-plan office, fostering a collaborative and supportive work environment.

Office Location(s): EPTA's Budapest office is located in the 12th district of Budapest, near the M3 metro line and several bus stops, providing easy access to public transportation.

Workspace Context:

Collaboration: The open-plan office encourages teamwork and collaboration, with regular team meetings and training sessions to improve customer support skills and techniques
Tools & Equipment: Customer Support Specialists have access to CRM systems, ticket management tools, and other software necessary for efficient case resolution and communication with customers and technicians
Work-Life Balance: EPTA encourages a healthy work-life balance, with flexible scheduling and opportunities for remote work, depending on the role and team requirements

Work Schedule: The role requires a standard workweek of 40 hours, with flexible scheduling to accommodate customer support needs. The work schedule may include shifts during evenings, weekends, and holidays, depending on the team's coverage requirements.

📝 Enhancement Note: While the job listing does not specify work arrangement details, candidates should inquire about flexible scheduling and remote work opportunities during the application process.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess language proficiency, communication skills, and cultural fit
Case Study: A practical exercise simulating a customer support scenario, testing problem-solving skills and customer service techniques
Final Interview: A face-to-face or video interview with the hiring manager or customer support team leader, focusing on career goals, motivation, and fit within the team
Background Check: A background check may be required as part of the onboarding process

Portfolio Review Tips:

Highlight successful case resolution examples, demonstrating problem-solving skills and customer focus
Emphasize experience in multilingual environments and cross-cultural communication
Prepare examples of customer feedback or performance metrics that showcase the ability to provide exceptional customer service

Technical Challenge Preparation:

Familiarize yourself with EPTA's products and services, as well as the refrigeration industry in general
Brush up on customer service skills and techniques, focusing on active listening, empathy, and effective communication
Prepare examples of challenging customer support scenarios and the strategies employed to resolve them successfully

ATS Keywords: Customer Support, Multilingual, French, English, Communication, Problem Solving, Case Management, CRM, Ticket Management, Refrigeration, Technical Support, Customer Service, Teamwork, Collaboration, First Contact Resolution, Customer Satisfaction, Operational Efficiency

📝 Enhancement Note: While the job listing does not provide specific interview process details, candidates should prepare for a comprehensive assessment of their language skills, customer service experience, and cultural fit within the team.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

CRM system (e.g., Salesforce, Zendesk)
Ticket management tool (e.g., JIRA Service Management, Freshdesk)
Internal CMS for job processing and case management
Communication tools (e.g., phone, email, customer portals)

📝 Enhancement Note: While this role does not involve web development or server administration, familiarity with customer support software and a willingness to learn new tools are essential for success in this position.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Prioritize customer needs and strive to exceed expectations in every interaction
Empathy: Show understanding and compassion for customers, acknowledging their concerns and working diligently to resolve their issues
Professionalism: Maintain a positive and professional demeanor, even in challenging situations, and uphold EPTA's commitment to quality and excellence
Continuous Improvement: Embrace a mindset of continuous learning and improvement, seeking feedback and opportunities to enhance customer support skills and techniques

Collaboration Style:

Teamwork: Work collaboratively with team members, technicians, and other support staff to ensure efficient case resolution and customer satisfaction
Communication: Maintain open and transparent communication with customers, team members, and other stakeholders, fostering a culture of trust and mutual respect
Knowledge Sharing: Share experiences and best practices with team members, contributing to a supportive and inclusive work environment

📝 Enhancement Note: EPTA's customer support team values a customer-focused, collaborative, and continuous improvement mindset. Candidates should be prepared to discuss their approach to customer service and their commitment to these values during the interview process.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barrier: Overcoming language barriers and communicating effectively with French-speaking customers
High Volume of Inquiries: Managing a high volume of customer inquiries and maintaining composure under pressure
Complex Cases: Resolving complex customer issues that may require collaboration with technicians or other support staff
Adapting to Change: Embracing changes in customer support processes, tools, or technologies, and quickly adapting to new environments

Learning & Development Opportunities:

Language Development: Improving language skills and gaining experience in cross-cultural communication
Customer Service Training: Participating in customer service training programs and workshops to enhance skills and techniques
Career Progression: Advancing to team leader or manager positions within the customer support team or related departments
Technical Expertise: Developing technical expertise in refrigeration systems and related technologies, leading to more specialized roles within the company

📝 Enhancement Note: While this role may not present significant technical challenges for web development or server administration professionals, it offers unique opportunities for language development, cross-cultural communication, and career growth within the customer support field.

💡 Interview Preparation

Technical Questions:

Language Proficiency: Be prepared to demonstrate your French language skills through conversation, role-playing, or written exercises
Customer Service Scenarios: Prepare for scenario-based questions that assess your customer service skills, problem-solving abilities, and commitment to EPTA's customer support values
Industry Knowledge: Familiarize yourself with EPTA's products, services, and the refrigeration industry in general, as well as the customer support tools and technologies used within the company

Company & Culture Questions:

Cultural Fit: Prepare to discuss your approach to customer service, your commitment to EPTA's customer support values, and your ability to thrive in a multicultural environment
Career Goals: Articulate your long-term career goals and how this role fits into your professional development plan
Adaptability: Demonstrate your ability to adapt to new environments, embrace change, and quickly learn new tools and technologies

Portfolio Presentation Strategy:

Case Studies: Prepare case studies that highlight your successful resolution of challenging customer support scenarios, demonstrating your problem-solving skills and commitment to customer satisfaction
Customer Feedback: Include examples of customer feedback or performance metrics that showcase your ability to provide exceptional customer service
Language Skills: Highlight your language skills and experience in multilingual environments, emphasizing your ability to communicate effectively with French-speaking customers

📝 Enhancement Note: While the interview process for this role may not involve technical challenges or coding exercises, candidates should be prepared to demonstrate their language skills, customer service experience, and cultural fit within the team.

📌 Application Steps

To apply for this French Speaking Customer Support Specialist position:

Submit your application through the application link provided in the job listing
Prepare a portfolio or case studies demonstrating your successful resolution of challenging customer support scenarios, highlighting your problem-solving skills and commitment to customer satisfaction
Research EPTA's products, services, and customer support tools, familiarizing yourself with the company and the refrigeration industry in general
Practice your French language skills and prepare for language proficiency assessments during the interview process
Prepare for scenario-based questions that assess your customer service skills, problem-solving abilities, and commitment to EPTA's customer support values

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

French Speaking Customer Support Specialist