French Speaking Customer Support for Car Leasing & Financing Department

📍 Job Overview

• Job Title: French Speaking Customer Support for Car Leasing & Financing Department
• Company: Patrique Mercier Recruitment PT
• Location: Athens, Attikí, Greece
• Job Type: On-site, Full-time
• Category: Customer Support
• Date Posted: June 13, 2025
• Experience Level: Entry-level to 2 years of experience
• Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer support to French-speaking clients inquiring about car leasing and financing options.
• Assist customers with questions regarding terms, pricing, and application processes for leasing.
• Resolve customer issues and concerns effectively, ensuring a positive and seamless experience.
• Document all customer interactions and maintain accurate records in the company's CRM system.
• Work closely with the sales and financing departments to relay customer feedback and ensure accurate information dissemination.
• Stay updated on company policies, procedures, and industry trends to offer informed support.
• Create a positive rapport with customers, promoting trust and customer loyalty.

📝 Enhancement Note: This role requires a strong customer focus and excellent communication skills to provide outstanding support to French-speaking customers seeking car leasing and financing solutions.

💻 Primary Responsibilities

• Customer Support: Handle customer inquiries and complaints regarding car leasing and financing options, ensuring a positive customer experience.
• Process Guidance: Guide customers through the leasing process, explaining terms, pricing, and application procedures.
• Issue Resolution: Address and resolve customer concerns and issues promptly and effectively.
• Record Keeping: Document customer interactions and maintain accurate records in the company's CRM system.
• Team Collaboration: Work closely with sales and financing departments to ensure accurate information dissemination and address customer feedback.
• Industry Knowledge: Stay updated on company policies, procedures, and industry trends to provide informed support to customers.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to handle inquiries and complaints efficiently, as well as a commitment to delivering exceptional customer service.

🎓 Skills & Qualifications

Education: A high school diploma or equivalent is required. Relevant coursework or a degree in business, marketing, or a related field would be an asset.

Experience: Prior experience in customer service, ideally within the automotive, leasing, or financing sectors, is preferred.

Required Skills:

• Fluency in French and English, both written and spoken.
• Excellent communication skills and an empathetic approach to customer interactions.
• Strong problem-solving skills with the ability to handle inquiries and complaints efficiently.
• Familiarity with customer support tools and CRM systems is a plus.
• Ability to work collaboratively within a team and independently in a fast-paced environment.
• Enthusiasm for the automotive industry and a commitment to delivering exceptional customer service.

Preferred Skills:

• Previous experience in a similar role within the automotive industry.
• Knowledge of car leasing and financing processes.
• Familiarity with customer support software and tools.

📝 Enhancement Note: While a degree is not always required, relevant coursework or a degree in business, marketing, or a related field can provide valuable insights into customer service and the automotive industry.

📊 Web Portfolio & Project Requirements (N/A)

Note: This role does not require a web portfolio or project requirements, as it is focused on customer support rather than web development or server administration.

💵 Compensation & Benefits

Salary Range: The salary range for this position is not specified. According to Glassdoor, the average salary for a Customer Support Representative in Athens, Greece is around €1,200 per month. However, this may vary depending on the candidate's experience and skills.

Benefits:

• Performance bonus.
• Transportation bonus.
• Private health care benefits.
• 2 additional salaries per year.
• Fully paid training by certified instructors.
• Private Health Insurance.
• Training & Development.
• Meal vouchers - Subsidized Meals.

📝 Enhancement Note: The salary range provided is an estimate based on regional averages and may vary depending on the candidate's experience and skills. It is recommended to confirm the salary range with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Patrique Mercier Recruitment PT specializes in bridging talented professionals with fulfilling roles across multiple industries, including the automotive industry.

Company Size: As a recruitment agency, Patrique Mercier Recruitment PT has a team of dedicated professionals focused on connecting job seekers with suitable opportunities.

Founded: The company was founded with the motto 'With a new dawn comes your Next Job!', emphasizing their commitment to helping candidates find their ideal roles.

Team Structure: The team consists of recruitment specialists who work closely with clients to understand their needs and match them with suitable candidates. The customer support team works collaboratively to ensure customers receive exceptional support throughout the car leasing and financing process.

Development Methodology: Patrique Mercier Recruitment PT follows a customer-centric approach, focusing on understanding client needs and providing tailored solutions to meet their requirements.

Company Website: Patrique Mercier Recruitment PT

📝 Enhancement Note: Patrique Mercier Recruitment PT's focus on customer-centric solutions and understanding client needs is reflected in their customer support roles, which prioritize exceptional customer service and support.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level to mid-level customer support position, focusing on providing exceptional support to French-speaking customers seeking car leasing and financing solutions.

Reporting Structure: The customer support team reports directly to the customer support manager, who oversees the team's performance and ensures customers receive the best possible support.

Technical Impact: In this role, you will have a direct impact on customer satisfaction and loyalty by providing outstanding support and resolving customer issues effectively.

Growth Opportunities:

• Career Progression: With experience and demonstrated excellence in the customer support role, there may be opportunities to advance to a team lead or management position within the customer support department.
• Skill Development: This role offers the opportunity to develop and enhance customer service skills, as well as gain experience in the automotive industry and car leasing and financing processes.
• Industry Knowledge: Working in this role will provide valuable insights into the automotive industry and customer support best practices, which can be applied to future roles in the industry.

📝 Enhancement Note: While this role is focused on customer support, gaining experience in the automotive industry and car leasing and financing processes can open up opportunities for career progression within the industry.

🌐 Work Environment

Office Type: Patrique Mercier Recruitment PT operates from an on-site office environment, where employees work collaboratively to provide exceptional customer support and connect job seekers with suitable opportunities.

Office Location(s): The company's main office is located in Athens, Greece.

Workspace Context:

• Collaborative Environment: The customer support team works collaboratively to ensure customers receive the best possible support and to address any issues or concerns that may arise.
• Customer Support Tools: The team uses various customer support tools and CRM systems to manage customer interactions and maintain accurate records.
• Training & Development: Patrique Mercier Recruitment PT offers fully paid training by certified instructors to help employees develop their skills and advance their careers.

Work Schedule: The work schedule for this role is typically Monday to Friday, with a standard workweek of 40 hours. However, the work schedule may vary depending on the company's needs and customer demand.

📝 Enhancement Note: Working in an on-site office environment allows for better collaboration and communication among team members, ensuring customers receive the best possible support.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief phone or video call to assess your language skills and understanding of the role.
2. In-depth Interview: A more comprehensive interview to discuss your customer service experience, problem-solving skills, and enthusiasm for the automotive industry.
3. Role-play Scenario: A role-play scenario to evaluate your customer support skills and ability to handle customer inquiries and complaints.
4. Final Decision: A final decision based on your interview performance and fit with the company culture.

Portfolio Review Tips: (N/A) - This role does not require a portfolio.

Technical Challenge Preparation: (N/A) - This role does not require a technical challenge.

ATS Keywords: (N/A) - This role does not require ATS keywords.

📝 Enhancement Note: The interview process for this role focuses on assessing your customer service skills, problem-solving abilities, and enthusiasm for the automotive industry, as well as your fit with the company culture.

🛠 Technology Stack & Web Infrastructure (N/A)

Note: This role does not require a specific technology stack or web infrastructure knowledge, as it is focused on customer support rather than web development or server administration.

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: Prioritize customer needs and ensure their satisfaction throughout the car leasing and financing process.
• Empathy: Approach customer interactions with understanding and a willingness to help.
• Problem-solving: Demonstrate strong problem-solving skills to address customer inquiries and complaints effectively.
• Collaboration: Work collaboratively with the team to ensure customers receive the best possible support and to address any issues or concerns that may arise.

Collaboration Style:

• Teamwork: Work closely with the customer support team to ensure customers receive exceptional support and to address any issues or concerns that may arise.
• Knowledge Sharing: Share your knowledge and experiences with the team to help them develop their skills and improve their performance.
• Continuous Learning: Stay updated on company policies, procedures, and industry trends to provide informed support to customers.

📝 Enhancement Note: Patrique Mercier Recruitment PT's customer support team values a customer-focused approach, empathy, problem-solving, and collaboration to ensure customers receive the best possible support.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Language Barrier: Overcome language barriers by demonstrating strong communication skills and a willingness to help customers in their preferred language.
• Problem-solving: Develop strong problem-solving skills to address customer inquiries and complaints effectively.
• Industry Knowledge: Gain a solid understanding of the automotive industry and car leasing and financing processes to provide informed support to customers.

Learning & Development Opportunities:

• Customer Service Skills: Enhance your customer service skills by working with experienced team members and receiving fully paid training by certified instructors.
• Industry Knowledge: Gain valuable insights into the automotive industry and car leasing and financing processes by working in this role.
• Career Progression: With experience and demonstrated excellence in the customer support role, there may be opportunities to advance to a team lead or management position within the customer support department.

📝 Enhancement Note: Overcoming language barriers and developing strong problem-solving skills are essential for success in this customer support role. Gaining industry knowledge and enhancing your customer service skills can open up opportunities for career progression within the customer support department.

💡 Interview Preparation

Technical Questions: (N/A) - This role does not require technical questions.

Company & Culture Questions:

1. Customer Service Experience: Describe your previous customer service experience and how it has prepared you for this role.
2. Problem-solving Skills: Provide an example of a challenging customer situation you've handled and how you resolved it.
3. Automotive Industry Knowledge: What do you know about the automotive industry, and why are you interested in working in this sector?
4. Language Skills: How do you ensure effective communication with customers in their preferred language?

Portfolio Presentation Strategy: (N/A) - This role does not require a portfolio presentation strategy.

📝 Enhancement Note: Prepare for the interview by reflecting on your customer service experience, problem-solving skills, automotive industry knowledge, and language skills. Research the company and its values to ensure a strong fit with the company culture.

📌 Application Steps

To apply for this French Speaking Customer Support for Car Leasing & Financing Department position:

1. Submit your application through the application link provided.
2. Tailor your resume to highlight your customer service experience, problem-solving skills, and language skills.
3. Prepare for the interview by reflecting on your customer service experience, problem-solving skills, automotive industry knowledge, and language skills. Research the company and its values to ensure a strong fit with the company culture.
4. Practice common customer service scenarios to demonstrate your ability to handle customer inquiries and complaints effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.