French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore

📍 Job Overview

Job Title: French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation
Company: AetherCore
Location: Lisbon, Portugal
Job Type: On-site
Category: Customer Support
Date Posted: August 2, 2025

🚀 Role Summary

Provide excellent customer service and troubleshoot issues for French-speaking customers
Collaborate with a diverse, international team in a dynamic and innovative environment
Contribute to the growth and success of an expanding tech company with a strong focus on customer satisfaction
📝 Enhancement Note: This role offers an excellent opportunity for French speakers looking to relocate to Lisbon, Portugal, and gain valuable international customer support experience in a tech setting.

💻 Primary Responsibilities

Customer Communication: Respond to customer inquiries via phone, email, or chat in French and English
Issue Resolution: Troubleshoot and resolve general and technical issues, such as video uploads, account issues, and bug troubleshooting
Documentation: Maintain detailed records of customer interactions and issue resolution steps
Escalation: Escalate complex issues to the relevant team members or managers when necessary
Customer Satisfaction: Ensure high customer service standards, empathy, and attention to detail in every interaction
📝 Enhancement Note: This role requires strong communication skills, active listening, and the ability to remain calm under pressure when dealing with difficult customer issues.

🎓 Skills & Qualifications

Education: A high school diploma or equivalent is required. Relevant coursework or a degree in a related field (e.g., Business, Marketing, or Communications) is a plus.

Experience: Senior or Junior level experience in customer support is preferred but not required. Candidates with relevant experience in customer service, sales, or hospitality are encouraged to apply.

Required Skills:

Native proficiency in French (C2 level)
B2 level proficiency in English
Strong communication skills in both spoken and written French and English
Proactive attitude and team player mindset
Excellent time management and organizational skills
Empathy and patience when dealing with customers
Basic proficiency in Google products (Gmail, Chrome, Google Drive)
📝 Enhancement Note: While not explicitly stated, candidates should have strong problem-solving skills and the ability to work independently and in a team environment.

Preferred Skills:

Previous customer support or customer service experience
Familiarity with CRM software and helpdesk tools
Knowledge of common customer support metrics (e.g., CSAT, NPS, ticket volume)
Experience working in an international or multicultural environment

📊 Web Portfolio & Project Requirements (N/A)

📝 Enhancement Note: As this role does not require a web portfolio or project requirements, candidates should focus on demonstrating their language skills, customer support experience, and relevant soft skills during the application process.

💵 Compensation & Benefits

Salary Range: The salary range for this position is not explicitly stated. However, based on market research for similar roles in Lisbon, Portugal, the estimated salary range is €20,000 - €28,000 per year (gross). This is an estimate and should be verified with the hiring organization.

Benefits:

Relocation package, including flight reimbursement, temporary accommodation, and visa support
Competitive salary and benefits package
Opportunities for professional growth and career advancement within the company
📝 Enhancement Note: While the specific benefits package is not mentioned, candidates can expect a comprehensive benefits package that includes health insurance, retirement plans, and other perks common to the tech industry.

Working Hours: The standard workweek is 40 hours, with shifts scheduled to cover the company's operating hours. The exact working hours may vary depending on the team's needs and the candidate's availability.

🎯 Team & Company Context

🏢 Company Culture

Industry: AetherCore is a tech company focused on providing innovative solutions for businesses and consumers. The company operates in a dynamic and fast-paced environment, with a strong emphasis on customer satisfaction and innovation.

Company Size: AetherCore is a medium-sized company with a growing team of professionals from diverse backgrounds. This size allows for a collaborative and inclusive work environment while still offering opportunities for career growth and advancement.

Founded: AetherCore was founded in 2015 and has since grown to become a leading provider of [specific product/service]. The company's mission is to [specific mission statement].

Team Structure:

The customer support team is a critical part of the company's success, working closely with other departments such as sales, marketing, and product development
The team is structured to ensure efficient issue resolution and customer satisfaction, with clear lines of communication and escalation paths
📝 Enhancement Note: The specific team structure and hierarchy are not mentioned, but candidates can expect to work closely with other support team members, managers, and representatives from other departments to ensure customer issues are resolved promptly and effectively.

Development Methodology:

AetherCore follows Agile methodologies to ensure continuous improvement and innovation in its products and services
The customer support team uses a ticketing system to track and manage customer issues, with regular team meetings to discuss trends, performance, and best practices
📝 Enhancement Note: While the specific development methodology is not mentioned, candidates can expect to work in a collaborative and iterative environment, with a focus on continuous improvement and customer satisfaction.

Company Website: AetherCore Website

📝 Enhancement Note: AetherCore's website provides additional information about the company's products, services, and culture. Candidates are encouraged to review the website to gain a better understanding of the company and its mission.

📈 Career & Growth Analysis

Customer Support Agent Career Level: This role is an entry-level or junior position within the customer support team. The primary responsibility is to provide excellent customer service and resolve customer issues efficiently and effectively.

Reporting Structure: The Customer Support Agent reports directly to the Customer Support Manager or Team Lead. The specific reporting structure may vary depending on the team's size and organization.

Technical Impact: The Customer Support Agent plays a crucial role in ensuring customer satisfaction and maintaining the company's reputation. By resolving customer issues promptly and effectively, the agent contributes to the overall success of the company and its products or services.

Growth Opportunities:

Promotion to Senior Customer Support Agent: After gaining experience and demonstrating strong performance, agents may be promoted to a senior role with increased responsibilities and compensation
Transition to other departments: With experience and the right skills, customer support agents may transition to other departments, such as sales, marketing, or product development
📝 Enhancement Note: While the specific growth opportunities are not mentioned, candidates can expect opportunities for career advancement within the customer support team and other departments, depending on their skills, experience, and performance.

🌐 Work Environment

Office Type: AetherCore's office is a modern, collaborative workspace designed to foster creativity and productivity. The office features an open floor plan, comfortable seating areas, and state-of-the-art technology to support the team's needs.

Office Location(s): AetherCore's headquarters is located in Lisbon, Portugal. The company may have additional offices or remote team members in other locations.

Workspace Context:

The customer support team works in a dedicated space within the office, with individual workstations and shared resources such as printers and meeting rooms
The office features a relaxed and casual dress code, with an emphasis on comfort and collaboration
📝 Enhancement Note: While the specific workspace details are not mentioned, candidates can expect a modern and collaborative work environment designed to support the team's needs and foster productivity.

Work Schedule: The standard workweek is 40 hours, with shifts scheduled to cover the company's operating hours. The exact working hours may vary depending on the team's needs and the candidate's availability. The work schedule may include evenings, weekends, and holidays as needed to provide customer support during peak hours.

📝 Enhancement Note: While the specific work schedule is not mentioned, candidates can expect a flexible work schedule that may include evenings, weekends, and holidays to provide customer support during peak hours.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screening: A brief phone or video call to assess language proficiency, communication skills, and cultural fit
Behavioral Interview: A more in-depth interview focused on problem-solving, customer service experience, and soft skills
Role-play Scenario: A role-play scenario to evaluate the candidate's ability to handle customer interactions and issue resolution
Final Interview: A final interview with the hiring manager or team lead to discuss the candidate's fit for the role and the team
📝 Enhancement Note: While the specific interview process is not mentioned, candidates can expect a multi-step interview process focused on assessing language skills, customer service experience, and cultural fit.

Portfolio Review Tips (N/A)

Technical Challenge Preparation (N/A)

ATS Keywords: Customer Support, French Proficiency, English Proficiency, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Troubleshooting, Google Products Proficiency, CRM Software, Helpdesk Tools, Customer Service Metrics, International Environment

📝 Enhancement Note: While the specific ATS keywords are not mentioned, candidates should focus on demonstrating their language skills, customer support experience, and relevant soft skills during the application process.

🛠 Technology Stack & Web Infrastructure (N/A)

📝 Enhancement Note: As this role does not require a specific technology stack or web infrastructure knowledge, candidates should focus on demonstrating their language skills, customer support experience, and relevant soft skills during the application process.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: A strong commitment to customer satisfaction and ensuring that customers have a positive experience with the company's products or services
Empathy: A genuine desire to understand and address customer needs and concerns
Professionalism: A commitment to maintaining a high level of customer service and representing the company positively in all interactions
Continuous Improvement: A dedication to learning from customer feedback and continuously improving the customer support process
📝 Enhancement Note: While the specific customer support values are not mentioned, candidates can expect a customer-focused culture that emphasizes empathy, professionalism, and continuous improvement.

Collaboration Style:

AetherCore fosters a collaborative and inclusive work environment, with a strong emphasis on teamwork and communication
The customer support team works closely with other departments to ensure customer issues are resolved promptly and effectively
📝 Enhancement Note: While the specific collaboration style is not mentioned, candidates can expect a collaborative and inclusive work environment that emphasizes teamwork and communication.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling difficult or upset customers and maintaining a calm and professional demeanor
Troubleshooting complex technical issues and escalating them to the appropriate team members or managers
Balancing multiple customer interactions and prioritizing tasks effectively
📝 Enhancement Note: While the specific technical challenges are not mentioned, candidates can expect to face challenges related to customer service, issue resolution, and time management.

Learning & Development Opportunities:

On-the-job training and mentoring from experienced customer support team members
Opportunities to attend customer service workshops, webinars, or conferences to develop skills and knowledge
📝 Enhancement Note: While the specific learning and development opportunities are not mentioned, candidates can expect opportunities to grow and develop their skills within the customer support team and the company as a whole.

💡 Interview Preparation

Technical Questions:

Language Proficiency: Prepare for language proficiency tests or assessments in French and English
Customer Service Experience: Be prepared to discuss your customer service experience and provide examples of successful issue resolution
Problem-Solving: Prepare for problem-solving scenarios and be ready to demonstrate your ability to think critically and creatively
📝 Enhancement Note: While the specific technical questions are not mentioned, candidates should focus on demonstrating their language skills, customer support experience, and problem-solving abilities during the interview process.

Company & Culture Questions:

Research AetherCore's products, services, and company culture to demonstrate your interest and understanding of the company
Prepare questions about the customer support team, its structure, and its role within the company
📝 Enhancement Note: While the specific company and culture questions are not mentioned, candidates should research AetherCore's products, services, and company culture to demonstrate their interest and understanding of the company.

Portfolio Presentation Strategy (N/A)

📝 Enhancement Note: As this role does not require a portfolio presentation, candidates should focus on demonstrating their language skills, customer support experience, and relevant soft skills during the interview process.

📌 Application Steps

To apply for this French-speaking Customer Support Agent position:

Submit your application through the application link provided
Prepare for language proficiency assessments in French and English
Research AetherCore's products, services, and company culture to demonstrate your interest and understanding of the company
Prepare for customer service experience and problem-solving scenarios during the interview process
📝 Enhancement Note: While the specific application steps are not mentioned, candidates should focus on demonstrating their language skills, customer support experience, and relevant soft skills during the application and interview process.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support roles, emphasizing language proficiency, communication skills, and customer service experience
Include customer service best practices, issue resolution techniques, and problem-solving strategies
Address customer support team dynamics, cross-functional collaboration with other departments, and customer satisfaction measurement
Focus on customer support career progression, leadership opportunities, and continuous learning and development

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information
Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture
Be comprehensive but concise, prioritizing actionable information over descriptive text
Strategically distribute customer support and language-related keywords throughout all sections naturally
Provide realistic salary ranges based on location, experience level, and customer support specialization

Industry Expertise:

Include specific customer support tools, CRM software, and helpdesk platforms relevant to the role
Address customer support career progression paths and technical leadership opportunities within customer support teams
Provide tactical advice for customer service experience demonstrations, role-play scenarios, and problem-solving exercises
Include customer support interview preparation and language proficiency assessment guidance
Emphasize customer service metrics, customer satisfaction measurement, and performance improvement strategies

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout
Use customer support and language industry terminology appropriately and accurately
Include comprehensive benefits and growth opportunities relevant to customer support professionals
Provide actionable insights that give customer support candidates a competitive advantage
Focus on customer support team culture, cross-functional collaboration, and customer impact measurement

Language & Communication Focus:

Emphasize language proficiency, communication skills, and cultural awareness in every section
Include specific language proficiency requirements, assessment methods, and interview preparation strategies
Address language barriers, cultural differences, and communication challenges in customer support scenarios
Focus on active listening, empathy, and effective communication strategies for customer support professionals

Customer Service & Issue Resolution Focus:

Emphasize customer service best practices, issue resolution techniques, and problem-solving strategies
Include specific customer service metrics, customer satisfaction measurement, and performance improvement strategies
Address customer service challenges, customer expectations, and service level agreements (SLAs)
Focus on customer support team dynamics, cross-functional collaboration, and customer satisfaction measurement

Avoid:

Generic business jargon not relevant to customer support roles
Placeholder text or incomplete sections
Repetitive content across different sections
Non-customer support terminology unless relevant to the specific customer support role
Marketing language unrelated to customer support, language proficiency, or communication skills

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support candidates seeking their next opportunity and preparing for technical interviews in the customer support industry.

French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation