French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

📍 Job Overview

• Job Title: French-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation
• Company: AetherCore
• Location: Lisbon, Portugal
• Job Type: On-site
• Category: Customer Support
• Date Posted: 2025-06-20
• Experience Level: 0-2 years
• Remote Status: On-site

🚀 Role Summary

• Provide excellent customer service and troubleshoot issues for French-speaking customers
• Collaborate with a diverse, international team in Lisbon, Portugal
• Contribute to a dynamic and growing company with a strong focus on customer satisfaction
• 📝 Enhancement Note: This role offers a unique opportunity for French speakers to relocate to Lisbon, Portugal, and gain international work experience in customer support.

💻 Primary Responsibilities

• Customer Communication: Respond to customer inquiries via phone, email, or chat in French and English
• Troubleshooting: Diagnose and resolve general and technical issues, such as video uploads, account issues, and bug troubleshooting
• Issue Documentation: Document all actions taken and escalate complex issues as needed
• Customer Service Standards: Maintain high customer service standards with empathy and attention to detail
• 📝 Enhancement Note: This role requires strong communication skills, active listening, and the ability to multitask and prioritize customer support tickets effectively.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent experience in a relevant field (e.g., customer support, linguistics, or communication)

Experience: Senior or Junior level, with experience in customer support being a plus

Required Skills:

• Native proficiency in French (C2 level)
• B2 level in English
• Strong communication skills in French and English
• Proactive attitude and team player mindset
• Excellent time management and organizational skills
• Empathy and patience when dealing with customers
• Basic proficiency in Google products (Gmail, Chrome, Google Drive)
• Troubleshooting abilities and problem-solving skills

Preferred Skills:

• Experience working in a multicultural environment
• Familiarity with customer support software and tools
• Knowledge of Lisbon, Portugal, and the local culture

📊 Web Portfolio & Project Requirements

N/A - This role does not require a web portfolio or project requirements as it is focused on customer support rather than web development or server administration.

💵 Compensation & Benefits

Salary Range: €25,000 - €35,000 per year (based on experience and cost of living in Lisbon, Portugal)

Benefits:

• Relocation package, including flight reimbursement, temporary accommodation, and visa support
• Competitive salary and performance-based bonuses
• Health insurance and wellness program
• Free Portuguese language courses
• Opportunities for professional growth and development
• A dynamic and international work environment

Working Hours: Full-time, 40 hours per week, with a flexible schedule that may include evenings, weekends, and holidays to provide 24/7 customer support

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology and customer support

Company Size: Medium (50-249 employees)

Founded: 2015

Team Structure:

• Multicultural team with members from various countries
• Flat hierarchy with open communication and collaboration
• Dedicated customer support department with a focus on customer satisfaction

Development Methodology:

• Agile and customer-centric approach to problem-solving
• Regular team meetings and one-on-ones to discuss performance and growth opportunities
• Continuous improvement and feedback culture

Company Website: AetherCore

📝 Enhancement Note: AetherCore values diversity, inclusion, and continuous learning, creating an environment where employees can thrive and grow both personally and professionally.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to mid-level, with opportunities for growth and advancement within the customer support department or other areas of the company

Reporting Structure: Reports directly to the Customer Support Manager

Technical Impact: Directly impacts customer satisfaction and retention by addressing customer inquiries and troubleshooting issues

Growth Opportunities:

• Progression to a senior customer support role or team lead position
• Transition to other departments, such as sales, marketing, or product development
• Professional development opportunities, such as workshops, webinars, and language courses

📝 Enhancement Note: AetherCore encourages internal mobility and offers various training and development opportunities to support employees' career growth.

🌐 Work Environment

Office Type: Modern, open-plan office with collaborative workspaces and breakout areas

Office Location(s): Lisbon, Portugal

Workspace Context:

• Collaborative work environment with a multicultural team
• Access to modern technology and tools to perform customer support tasks effectively
• Regular team-building activities and social events to foster a strong company culture

Work Schedule: Full-time, with a flexible schedule that may include evenings, weekends, and holidays to provide 24/7 customer support

📝 Enhancement Note: AetherCore's Lisbon office offers a vibrant and dynamic work environment, with easy access to public transportation and numerous amenities, including restaurants, cafes, and cultural attractions.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief conversation to assess language proficiency and cultural fit (30 minutes)
2. Behavioral Interview: A deeper discussion of your customer support experience, problem-solving skills, and cultural fit (45 minutes)
3. Case Study: A role-play scenario to evaluate your troubleshooting abilities and customer service skills (30 minutes)
4. Final Interview: A meeting with the Customer Support Manager to discuss your career goals and fit within the team (30 minutes)

Portfolio Review Tips: N/A - This role does not require a portfolio or project presentation

Technical Challenge Preparation: N/A - This role focuses on customer support rather than technical challenges

ATS Keywords: Customer Support, French, English, Communication, Empathy, Troubleshooting, Google Products, Relocation, Lisbon, Portugal

📝 Enhancement Note: AetherCore's interview process is designed to assess your language skills, customer service abilities, and cultural fit, ensuring you are the best match for their customer support team.

🛠 Technology Stack & Web Infrastructure

N/A - This role does not require a specific technology stack or web infrastructure knowledge as it is focused on customer support rather than web development or server administration.

👥 Team Culture & Values

Customer Support Values:

• Empathy and active listening
• Problem-solving and troubleshooting skills
• Clear and concise communication
• Patience and resilience
• Continuous learning and improvement

Collaboration Style:

• Open and collaborative work environment
• Regular team meetings and one-on-ones
• Cross-functional collaboration with other departments, such as sales and marketing
• A focus on customer-centric problem-solving and continuous improvement

📝 Enhancement Note: AetherCore's customer support team values collaboration, open communication, and a customer-centric approach to problem-solving, creating an environment where employees can thrive and grow both personally and professionally.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling complex customer issues and escalations
• Managing multiple customer inquiries simultaneously
• Adapting to new tools, processes, or customer needs
• 📝 Enhancement Note: This role may present challenges in handling difficult customers, multitasking, and adapting to a fast-paced, multicultural work environment.

Learning & Development Opportunities:

• Language courses and cultural training
• Customer support workshops and webinars
• Internal mobility and career progression opportunities
• 📝 Enhancement Note: AetherCore offers various learning and development opportunities to support employees' growth and career advancement.

💡 Interview Preparation

Technical Questions:

• Describe a challenging customer support situation you've faced and how you handled it (Behavioral)
• How do you approach troubleshooting technical issues with customers? (Problem-solving)
• Can you explain a complex customer support concept in simple terms? (Communication)

Company & Culture Questions:

• Why are you interested in relocating to Lisbon, Portugal, for this role? (Motivation)
• How do you handle difficult customers or situations? (Problem-solving)
• How do you stay organized and manage your time effectively when handling multiple customer inquiries? (Time management)

Portfolio Presentation Strategy: N/A - This role does not require a portfolio or project presentation

📝 Enhancement Note: AetherCore's interview process focuses on assessing your language skills, customer service abilities, and cultural fit, ensuring you are the best match for their customer support team.

📌 Application Steps

To apply for this French-speaking Customer Support Agent position:

1. Submit your application through the application link
2. Prepare for the phone/video screen by practicing your language skills and familiarizing yourself with AetherCore's company culture
3. Research common customer support scenarios and troubleshooting techniques to prepare for the case study and technical questions
4. Reflect on your customer support experience and be ready to discuss specific examples during the behavioral interview
5. Familiarize yourself with Lisbon, Portugal, and the local culture to prepare for company and cultural fit questions

> ⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.