Flemish front office technical support - Hybrid working model - Sofia Bulgaria

📍 Job Overview

• Job Title: Flemish Front Office Technical Support - Hybrid Working Model - Sofia, Bulgaria
• Company: Patrique Mercier Recruitment By Cyriel
• Location: Sofia, Bulgaria
• Job Type: Hybrid (On-site & Remote)
• Category: Customer Support & Technical Assistance
• Date Posted: August 1, 2025
• Experience Level: Intermediate (2-5 years)
• Remote Status: Hybrid

🚀 Role Summary

• Provide exceptional technical support to Flemish-speaking customers via phone, email, and chat
• Diagnose and resolve technical issues efficiently to ensure customer satisfaction and loyalty
• Collaborate with internal teams to escalate and resolve complex technical problems
• Maintain accurate records and documentation of customer interactions and technical inquiries
• Strive to maintain a positive customer experience through thorough communication and follow-up practices

📝 Enhancement Note: This role requires a strong technical aptitude and excellent communication skills to provide top-notch support to Flemish-speaking customers. Familiarity with CRM systems and technical troubleshooting tools would be advantageous.

💻 Primary Responsibilities

• Customer Interaction: Serve as the primary point of contact for Flemish-speaking customers, addressing their technical inquiries and concerns
• Troubleshooting: Diagnose and resolve technical issues accurately and efficiently, ensuring high customer satisfaction
• Documentation: Maintain up-to-date records and documentation of customer interactions and technical inquiries
• Collaboration: Work closely with internal teams to escalate and resolve complex technical problems
• Training: Engage in ongoing training to enhance product knowledge and service delivery capabilities

📝 Enhancement Note: This role requires a proactive approach to problem-solving and a commitment to continuous learning to stay current with evolving technologies and customer needs.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Experience:

• Proven experience in front office support or technical assistance (2-5 years)
• Demonstrated ability to function effectively within a hybrid working environment

Required Skills:

• Fluency in Flemish (both spoken and written)
• Strong technical background and problem-solving skills
• Excellent communication and interpersonal abilities
• Familiarity with CRM systems and technical troubleshooting tools (advantageous)

Preferred Skills:

• Previous experience working in a hybrid or remote environment
• Knowledge of Flemish culture and language nuances

📝 Enhancement Note: While not explicitly stated, having a basic understanding of the company's products and services would be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A)

This role does not require a web portfolio or project requirements as it is not a web development or server administration position.

💵 Compensation & Benefits

Salary Range: Not specified - Please refer to the company's salary guidelines or use regional salary standards for customer support roles in Sofia, Bulgaria

Benefits:

• Private Health Insurance
• Training & Development
• Additional Performance Bonuses
• 150 Euros Towards Your Flight
• Active Account Manager Regarding Relocation
• No Weekend Work
• Indefinite Contract

Working Hours: 40 hours per week, with flexible scheduling to accommodate customer support needs

📝 Enhancement Note: While the salary range is not specified, the benefits package is quite comprehensive and includes relocation assistance, which is a positive sign for the overall compensation and company commitment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Customer Support & Technical Assistance

Company Size: Medium (50-250 employees)

Founded: Not specified - Please refer to the company's "About Us" page or LinkedIn profile for more information

Team Structure:

• Flemish Front Office Technical Support Team
• Internal Teams (IT, Product, etc.)
• Management and Leadership

Development Methodology: Not specified - Please refer to the company's career page or job listings for more information on their development processes and methodologies

Company Website: Patrique Mercier Recruitment By Cyriel

📝 Enhancement Note: The company's website and LinkedIn profile should provide more insights into their culture, values, and development methodologies.

📈 Career & Growth Analysis

Customer Support & Technical Assistance Career Level: Intermediate (2-5 years)

Reporting Structure: This role reports directly to the Customer Support Manager or Team Lead

Technical Impact: This role has a direct impact on customer satisfaction, loyalty, and the overall success of the company's products and services

Growth Opportunities:

• Progression to Senior Technical Support Specialist or Team Lead role
• Transition to other customer support or technical assistance roles within the company
• Opportunities for professional development and training in customer support and technical assistance best practices

📝 Enhancement Note: Career growth opportunities may depend on the company's organizational structure and the individual's performance and interests.

🌐 Work Environment

Office Type: Hybrid (On-site & Remote) - The company has a contemporary office in Sofia, Bulgaria, where employees can collaborate and work together

Office Location(s): Sofia, Bulgaria

Workspace Context:

• Collaborative workspace with modern equipment and tools
• Access to training and development resources
• Opportunities for team-building and social events

Work Schedule: Flexible scheduling to accommodate customer support needs, with no weekend work required

📝 Enhancement Note: The work environment and schedule may vary depending on the specific needs of the customer support team and the company's business hours.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screening to assess language proficiency and basic technical skills
2. In-depth technical interview to evaluate problem-solving skills and customer support experience
3. Final interview with the Customer Support Manager or Team Lead to discuss cultural fit and career growth opportunities

Portfolio Review Tips: N/A - This role does not require a portfolio

Technical Challenge Preparation: N/A - This role does not require a technical challenge

ATS Keywords: Customer Support, Technical Assistance, Flemish, Problem-Solving, Communication, CRM, Troubleshooting, Customer Satisfaction

📝 Enhancement Note: While this role does not require a technical challenge or portfolio, being prepared to discuss specific customer support scenarios and how you would handle them can help demonstrate your problem-solving skills and customer support experience.

🛠 Technology Stack & Web Infrastructure (N/A)

This role does not require a specific technology stack or web infrastructure knowledge as it is not a web development or server administration position.

👥 Team Culture & Values

Customer Support & Technical Assistance Values:

• Customer-centric approach
• Excellent communication and active listening skills
• Strong problem-solving abilities and attention to detail
• Commitment to continuous learning and professional development
• Ability to work effectively in a team and collaborate with internal teams

Collaboration Style:

• Cross-functional collaboration with internal teams (IT, Product, etc.)
• Regular team meetings and training sessions to share knowledge and best practices
• Open communication and feedback culture

📝 Enhancement Note: The company's website and LinkedIn profile should provide more insights into their values and collaboration style.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling complex customer inquiries and technical issues
• Keeping up-to-date with the latest products, services, and technical troubleshooting methods
• Adapting to a hybrid working environment and balancing on-site and remote work responsibilities

Learning & Development Opportunities:

• Attending training and development sessions to enhance customer support and technical assistance skills
• Gaining experience in a multicultural and multinational environment
• Opportunities for professional growth and career advancement within the company

📝 Enhancement Note: Challenges and growth opportunities may vary depending on the individual's performance, interests, and the company's organizational structure.

💡 Interview Preparation

Technical Questions:

• How would you handle a complex technical issue with a Flemish-speaking customer?
• Can you describe a time when you had to troubleshoot a difficult technical problem and the steps you took to resolve it?
• How do you stay up-to-date with the latest products, services, and technical troubleshooting methods?

Company & Culture Questions:

• Why are you interested in this hybrid working model, and how do you think you would adapt to it?
• How do you approach working with internal teams to resolve complex technical problems?
• What do you think makes for an excellent customer support experience, and how would you ensure that in this role?

Portfolio Presentation Strategy: N/A - This role does not require a portfolio

📝 Enhancement Note: Being prepared to discuss specific customer support scenarios and how you would handle them can help demonstrate your problem-solving skills and customer support experience.

📌 Application Steps

To apply for this Flemish Front Office Technical Support position:

1. Submit your application through the application link provided
2. Prepare for the phone or video screening by brushing up on your Flemish language skills and reviewing common customer support scenarios
3. Research the company's products, services, and customer support processes to demonstrate your interest and preparation
4. Prepare for the in-depth technical interview by practicing problem-solving techniques and reviewing your customer support experience
5. Familiarize yourself with the company's culture, values, and collaboration style to ensure a good fit and demonstrate your enthusiasm for the role

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.