Υπάλληλος Υποστήριξης Κάρτας Στόλου (Fleet Card Customer Support Officer) at Optimal HR

📍 Job Overview

Job Title: Υπάλληλος Υποστήριξης Κάρτας Στόλου (Fleet Card Customer Support Officer)
Company: Optimal HR
Location: Marousi, Attica, Greece
Job Type: On-site, Full-Time
Category: Customer Support, Fleet Management
Date Posted: 2025-07-02

🚀 Role Summary

Serve as the primary point of contact for customers regarding fleet card operations and technical issues.
Collaborate with various departments and external providers to ensure smooth card functionality and customer satisfaction.
Manage complex technical problems and provide solutions to customers in a timely and efficient manner.

📝 Enhancement Note: This role requires strong communication skills, technical aptitude, and the ability to work effectively within a team to provide exceptional customer support.

💻 Primary Responsibilities

Customer Communication: Handle inbound calls, emails, and chats from customers experiencing technical difficulties with their fleet cards.
Troubleshooting: Diagnose and resolve complex technical issues related to fleet card operations, such as card activation, transaction problems, and terminal connectivity.
Vendor Management: Liaise with card system providers (e.g., ekocards.gr) to address technical issues and ensure smooth card functionality.
Loyalty Program Integration: Work with the Customer Experience team to integrate fleet cards with LOYALTY programs.
International Customer Support: Assist international customers (e.g., DKV, UTA, Q8) with their fleet card needs in Greece.
Gift Card Sales: Handle inquiries and sales for gift cards.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, excellent communication skills, and the ability to multitask and prioritize customer issues effectively.

🎓 Skills & Qualifications

Education: A degree in Economics, Accounting, or a related field is required.

Experience: At least 1-3 years of experience in customer service, sales, or a related role is expected.

Required Skills:

Proficient in MS Office Suite (Word, Excel, PowerPoint)
Excellent communication skills in Greek and English
Strong problem-solving and analytical skills
Ability to work effectively in a team and collaborate with various departments
Familiarity with fleet management and card-based systems is an asset

Preferred Skills:

Experience with CRM software
Knowledge of the fuel industry and fleet management processes
Familiarity with LOYALTY programs and customer experience best practices

📝 Enhancement Note: Candidates with experience in fleet management, card-based systems, or the fuel industry may have an advantage in this role.

📊 Web Portfolio & Project Requirements (Not Applicable)

💵 Compensation & Benefits

Salary Range: The salary range for this role in Greece is estimated to be between €1,800 and €2,500 gross per month, based on industry standards and the candidate's experience level.

Benefits:

Competitive salary and benefits package
Opportunities for professional growth and development
A dynamic and collaborative work environment

Working Hours: Full-time position with standard office hours (Monday-Friday, 9:00 AM - 5:00 PM) and potential flexibility for maintenance windows and project deadlines.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Optimal HR Group operates in the human resources and recruitment industry, with a focus on supporting various sectors, including the fuel industry.

Company Size: As a recruitment agency, Optimal HR Group typically works with a diverse range of clients, providing opportunities to collaborate with different teams and projects.

Founded: The company was founded in 2006 and has since grown to become a leading recruitment agency in Greece.

Team Structure:

The Fleet Card Customer Support Officer will work closely with the Customer Experience team, IT department, and external vendors to ensure smooth fleet card operations.
The role may report directly to the Customer Experience Manager or a similar position within the company.

Development Methodology: The company follows Agile/Scrum methodologies for project management, with a focus on continuous improvement and customer satisfaction.

Company Website: Optimal HR Group

📝 Enhancement Note: Optimal HR Group's focus on customer experience and collaboration makes it an attractive choice for candidates seeking a dynamic and supportive work environment.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry to mid-level position in the fleet management and customer support field, with opportunities for growth and development within the company.

Reporting Structure: The Fleet Card Customer Support Officer will report to the Customer Experience Manager or a similar position within the company.

Technical Impact: This role has a direct impact on customer satisfaction and the overall success of the fleet card program, as it is responsible for addressing technical issues and ensuring smooth card operations.

Growth Opportunities:

Progression to a Senior Customer Support role or a similar position within the company.
Opportunities to specialize in specific aspects of fleet management or customer experience.
Potential to take on leadership responsibilities within the team or the department.

📝 Enhancement Note: Candidates with strong performance in this role may have opportunities for career advancement within the company, as Optimal HR Group values internal growth and development.

🌐 Work Environment

Office Type: Optimal HR Group operates in a modern, collaborative office environment, with a focus on open communication and teamwork.

Office Location(s): The company's headquarters are located in Marousi, Attica, Greece.

Workspace Context:

The Fleet Card Customer Support Officer will work in a shared office space with other customer support and customer experience team members.
The role may require the use of multiple monitors and testing devices to effectively diagnose and resolve technical issues.
The work environment encourages cross-functional collaboration and knowledge sharing between teams.

Work Schedule: Full-time position with standard office hours (Monday-Friday, 9:00 AM - 5:00 PM) and potential flexibility for maintenance windows and project deadlines.

📝 Enhancement Note: Optimal HR Group's collaborative work environment and focus on customer experience make it an attractive choice for candidates seeking a dynamic and supportive work environment.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss the role, qualifications, and expectations.
Technical Assessment: A hands-on assessment of the candidate's problem-solving skills and technical aptitude, focusing on fleet card operations and customer support.
Behavioral Interview: An in-depth discussion of the candidate's experience, skills, and fit for the role and the company culture.
Final Decision: A review of the candidate's performance throughout the interview process and a final decision on hiring.

Portfolio Review Tips:

Prepare a portfolio showcasing relevant customer support or fleet management experience, highlighting problem-solving skills and customer-focused achievements.
Be prepared to discuss specific examples of technical issues resolved and the approach taken to address them.

Technical Challenge Preparation:

Familiarize yourself with common fleet card operations and potential technical issues.
Brush up on your problem-solving skills and be prepared to think critically about real-world customer support scenarios.

ATS Keywords: (Not Applicable)

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical aptitude, problem-solving skills, and cultural fit within the company. Preparation should focus on demonstrating strong communication skills, customer focus, and a proactive approach to problem-solving.

🛠 Technology Stack & Web Infrastructure (Not Applicable)

👥 Team Culture & Values

Web Development Values:

Customer-centric approach to problem-solving and decision-making
Collaboration and teamwork, both within the company and with external partners
Continuous learning and improvement, with a focus on staying up-to-date with industry trends and best practices
A proactive and solution-oriented mindset, with a focus on finding creative ways to address challenges

Collaboration Style:

Cross-functional collaboration between customer support, customer experience, IT, and other departments
Regular team meetings and knowledge-sharing sessions to ensure everyone is aligned and informed
A supportive and inclusive work environment that encourages open communication and feedback

📝 Enhancement Note: Optimal HR Group's focus on customer experience and collaboration makes it an attractive choice for candidates seeking a dynamic and supportive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing complex technical issues related to fleet card operations, such as card activation, transaction problems, and terminal connectivity.
Balancing the need for quick issue resolution with the requirement for thorough and accurate diagnosis and troubleshooting.
Communicating effectively with customers who may be frustrated or upset due to technical difficulties.

Learning & Development Opportunities:

Gaining experience in fleet management and customer support within a dynamic and collaborative work environment.
Developing strong problem-solving skills and a customer-centric mindset.
Opportunities to learn about the fuel industry and the specific fleet card system used by the company's clients.

📝 Enhancement Note: This role offers a unique opportunity to gain experience in fleet management and customer support, with the potential for career growth and development within the company.

💡 Interview Preparation

Technical Questions:

Customer Support: Describe a challenging customer support situation you've faced in the past and how you handled it. What was the outcome, and what did you learn from the experience?
Problem-Solving: Walk us through your process for diagnosing and resolving a complex technical issue related to fleet card operations.
Industry Knowledge: How do fleet card systems contribute to the overall success of a fuel company, and what are some common challenges faced by these systems?

Company & Culture Questions:

Customer Experience: How do you ensure that you're providing exceptional customer service, even in challenging or frustrating situations?
Teamwork: Describe a time when you worked collaboratively with a team to achieve a common goal. What was your role, and what was the outcome?
Adaptability: How do you stay up-to-date with industry trends and new technologies, and how do you apply this knowledge to your work?

Portfolio Presentation Strategy:

Prepare a portfolio showcasing relevant customer support or fleet management experience, highlighting problem-solving skills and customer-focused achievements.
Be prepared to discuss specific examples of technical issues resolved and the approach taken to address them.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical aptitude, problem-solving skills, and cultural fit within the company. Preparation should focus on demonstrating strong communication skills, customer focus, and a proactive approach to problem-solving.

📌 Application Steps

To apply for this Fleet Card Customer Support Officer position:

Submit your application through the provided application link.
Customize your resume to highlight your relevant customer support, problem-solving, and fleet management experience.
Prepare a portfolio showcasing your relevant experience and achievements, focusing on customer support and problem-solving skills.
Research Optimal HR Group and the fuel industry to demonstrate your understanding of the role and the company's focus on customer experience.
Prepare for the technical assessment and interview process by brushing up on your problem-solving skills and familiarizing yourself with common fleet card operations and potential technical issues.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Υπάλληλος Υποστήριξης Κάρτας Στόλου (Fleet Card Customer Support Officer)