📍 Job Overview

• Job Title: Finnish-Speaking Customer Support Specialist
• Company: Sisu Group
• Location: Tallinn, Estonia
• Job Type: Full-Time, Hybrid (4 days in office, 1 day remote)
• Category: Customer Support
• Date Posted: 2025-06-27
• Experience Level: Entry to Mid-Level (0-2 years)
• Remote Status: On-site with remote flexibility

🚀 Role Summary

• Customer-Centric Role: Provide outstanding service to clients via chat and email, ensuring customer satisfaction and loyalty.
• Collaborative Environment: Work closely with various teams to resolve customer queries and enhance operational efficiency.
• Career Growth Opportunities: Learn new skills and grow within the organization, contributing to product improvements based on customer insights.
• 📝 Enhancement Note: This role is ideal for individuals with a positive attitude, strong communication skills, and a desire to build a career in customer support within the iGaming industry.

💻 Primary Responsibilities

• Customer Communication: Respond to customer inquiries and issues via chat and email in a timely and professional manner.
• Team Collaboration: Work with other teams and departments to solve customer queries and improve customer experience.
• Feedback Collection: Gather and analyze customer feedback to identify areas for product and process improvement.
• Customer Service Excellence: Maintain a positive and customer-centric attitude at all times, upholding the company's values.
• 📝 Enhancement Note: This role requires the ability to work flexible shifts, including public holidays, weekends, and evenings as needed.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: 0-2 years of experience in customer service, preferably in an online gaming or crypto company.

Required Skills:

• Excellent verbal and written communication skills in English and Finnish.
• Strong sense of empathy and problem-solving attitude.
• Ability to work independently and as part of a team.
• Initiative and ownership of customer cases and departmental improvements.

Preferred Skills:

• Previous experience in customer support within the iGaming or crypto industry.
• Familiarity with iGaming products and services.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €1,500 - €2,500 per month (Estimated, based on local market rates for entry to mid-level customer support roles in Tallinn, Estonia)

Benefits:

• Stock Options
• Generous Paid Time Off

Working Hours: 40 hours per week, with flexible shifts that may include public holidays, weekends, and evenings.

🎯 Team & Company Context

Company Culture: Sisu Group fosters a positive and inclusive workplace culture that values collaboration, open communication, and equal treatment of all team members. They encourage proactivity, ownership, and support employees' growth and development.

Team Structure: The customer support team works closely with other departments, such as product, marketing, and operations, to ensure customer satisfaction and loyalty.

Development Methodology: The company follows an agile approach to product development, with a focus on continuous improvement and customer feedback integration.

Company Website: Sisu Group

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry to mid-level position, offering opportunities for career growth and skill development within the customer support and iGaming industries.

Reporting Structure: The Finnish-Speaking Customer Support Specialist reports directly to the Customer Support Manager and works closely with other teams to resolve customer queries and improve customer experience.

Technical Impact: This role has a direct impact on customer satisfaction, loyalty, and the overall success of the company's iGaming products and services.

Growth Opportunities:

• Develop advanced customer support skills and expertise.
• Gain experience working in a fast-paced, growing iGaming startup.
• Contribute to product improvements and process enhancements based on customer feedback.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a focus on teamwork and open communication.

Office Location(s): Tallinn, Estonia

Workspace Context:

• Collaborative environment with multiple monitors and testing devices available.
• Cross-functional collaboration opportunities with various teams, such as product, marketing, and operations.

Work Schedule: Flexible shifts, including public holidays, weekends, and evenings, with a hybrid work arrangement (4 days in office, 1 day remote).

📄 Application & Technical Interview Process

Interview Process:

1. Online application review and initial screening.
2. Phone or video call interview to assess communication skills, cultural fit, and customer support experience.
3. On-site or virtual interview with the Customer Support Manager and other team members to discuss the role in more detail and assess problem-solving skills and customer service approach.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords: (N/A for this role)

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Customer-centric approach and empathy.
• Strong communication skills and problem-solving attitude.
• Proactivity and ownership of customer cases and departmental improvements.
• Collaboration and teamwork with various departments to enhance customer experience.

Collaboration Style:

• Cross-functional integration between customer support, product, marketing, and operations teams.
• Code review culture and peer programming practices (applicable to other teams within the company).
• Knowledge sharing, technical mentoring, and continuous learning opportunities.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling complex customer inquiries and issues efficiently and professionally.
• Balancing multiple customer cases and prioritizing tasks effectively.
• Adapting to new products, services, and processes as the company grows and evolves.

Learning & Development Opportunities:

• Develop advanced customer support skills and expertise.
• Gain experience working in a fast-paced, growing iGaming startup.
• Contribute to product improvements and process enhancements based on customer feedback.

💡 Interview Preparation

Technical Questions:

• Describe a challenging customer situation you've handled in the past and how you resolved it.
• How do you prioritize customer cases and manage your time effectively?
• How do you stay updated with the latest trends and developments in the iGaming industry?

Company & Culture Questions:

• Why are you interested in working for Sisu Group, and what do you know about our company and products?
• How do you approach working collaboratively with other teams to improve customer experience?
• How do you ensure that you maintain a positive and customer-centric attitude, even in challenging situations?

Portfolio Presentation Strategy: (N/A for this role)

📌 Application Steps

To apply for this Finnish-Speaking Customer Support Specialist position:

1. Submit your application through the Sisu Group career portal.
2. Tailor your resume and cover letter to highlight your customer service experience, communication skills, and problem-solving attitude.
3. Prepare for the interview process by researching the company, its products, and the iGaming industry, and practicing common customer support interview questions.
4. Be ready to discuss your approach to customer support, team collaboration, and adaptability in a fast-paced, growing startup environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.