📍 Job Overview

Job Title: Field Technician Turn
Company: AMH
Location: Morrisville, North Carolina, United States
Job Type: Full-Time
Category: Maintenance & Facilities
Date Posted: June 27, 2025
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Maintain property inventory and quality standards through tenant turn processes and contractor oversight.
Coordinate tenant move-outs, property condition assessments, and report completion.
Inspect work completed by contractors to ensure it meets specifications and company standards.
Provide troubleshooting support for various property issues, including plumbing, electrical, and HVAC systems.
Perform self-work at properties using appropriate tools and follow established processes and guidelines.

📝 Enhancement Note: This role requires a strong focus on attention to detail, problem-solving, and customer service skills to ensure tenant satisfaction and maintain property value.

💻 Primary Responsibilities

Property Maintenance & Inspection:
- Conduct tenant turns, move-out inspections, and oversee contractor work.
- Inspect properties for damages, cleanliness, and overall condition.
- Document property condition and report findings accurately.
Tenant Move-Out Coordination:
- Coordinate tenant move-out processes, including physical move-outs, key exchanges, and property condition assessments.
- Ensure timely completion of move-out tasks and maintain open communication with tenants.
Contractor Management:
- Coordinate and oversee contractor work to ensure it meets company standards and specifications.
- Inspect completed work and address any necessary rework or follow-up.
Troubleshooting & Repairs:
- Provide troubleshooting support for various property issues, including plumbing, electrical, and HVAC systems.
- Perform self-work at properties using appropriate tools and follow established processes and guidelines.

📝 Enhancement Note: This role requires a strong understanding of basic hand tools, power tools, and various property systems to effectively maintain and repair properties.

🎓 Skills & Qualifications

Education: High School diploma or GED is preferred, with an Associate degree or technical training certification being a plus.

Experience: Minimum of two years of experience in residential or property maintenance, or five years of experience in lieu of education.

Required Skills:

Familiarity with basic hand tools and power tools.
Experience with an Apple iPad, HVAC, Resco, and CRM is preferred.
Valid driver's license required.
Universal EPA Certification or HVAC Type II Certification preferred.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Knowledge of occupational hazards and safety methods (OSHA).
Excellent verbal and written communication, time management, and problem-solving skills.
Ability to multitask, exercise discretion and independent judgment, work in a team environment, pay close attention to details, and adapt to a changing environment.
Proficiency in English, basic measurement and calculations, and the ability to physically maneuver 300 lbs.
Comfortable lifting/carrying: 75 pounds to waist height, 75 pounds to shoulder height, 20 pounds above the head.
Capable to operate a motor vehicle and climb ladders (A-frame and extension ladders) to perform tasks such as tree trimming and removal of debris and leaves from roof gutters.

Preferred Skills:

Experience with property management software and systems.
Knowledge of single-family rental properties and homebuilding processes.
Familiarity with local property management regulations and guidelines.

📝 Enhancement Note: Candidates with relevant experience in property maintenance, customer service, or related fields will be well-suited for this role.

📊 Web Portfolio & Project Requirements (N/A)

💵 Compensation & Benefits

Salary Range: $35,000 - $45,000 per year (Based on AMH's compensation structure and market research for property maintenance roles in Morrisville, NC)

Benefits:

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Health Savings Accounts
Dependent Savings Accounts
401(k) with company matching contributions
Employee Stock Purchase Plan
Tuition Reimbursement
Paid Holidays (9 per year)
Paid Time Off (accrued at a rate of 0.0577 hours per hour worked, up to a maximum of 120 hours per year)

📝 Enhancement Note: The provided salary range is an estimate based on market research for property maintenance roles in Morrisville, NC. Actual starting base pay may vary depending on factors including geographic location, education, training, skills, and relevant experience.

🎯 Team & Company Context

Company Culture: AMH is a leading single-family rental company and homebuilder, recognized as a top employer by Fortune and Great Place To Work®. The company aims to simplify the experience of leasing a home through professional management and maintenance support.

Team Structure:

The Field Technician Turn role reports directly to the Regional Maintenance Manager.
Works closely with the Tenant Relations team to coordinate move-out processes and resolve tenant issues.
Collaborates with Contractor Management to oversee and inspect contractor work.

Development Methodology: AMH uses a structured approach to property maintenance, with established processes and guidelines for tenant turn processes, move-out inspections, and contractor management.

Company Website: www.amh.com

📝 Enhancement Note: AMH's company culture emphasizes professionalism, customer service, and attention to detail, which are crucial for success in the Field Technician Turn role.

📈 Career & Growth Analysis

Role Level: The Field Technician Turn role is an entry-level to mid-level position within the property maintenance and facilities management field. This role provides an opportunity to gain experience in various aspects of property maintenance and tenant relations.

Reporting Structure: This role reports directly to the Regional Maintenance Manager and works closely with other maintenance and tenant relations team members.

Technical Impact: The Field Technician Turn role has a direct impact on tenant satisfaction, property value, and overall property management efficiency. By maintaining high property standards and resolving tenant issues promptly, this role contributes to the success of AMH's single-family rental business.

Growth Opportunities:

Property Maintenance Supervisor: After gaining experience and demonstrating strong performance, Field Technician Turns may have the opportunity to advance to a Property Maintenance Supervisor role, overseeing a team of maintenance technicians and managing larger-scale maintenance projects.
Regional Maintenance Manager: With additional experience and leadership skills, Property Maintenance Supervisors may progress to a Regional Maintenance Manager role, responsible for overseeing multiple properties and maintenance teams within a specific region.

📝 Enhancement Note: Career growth opportunities within AMH depend on individual performance, relevant experience, and the company's specific needs. Candidates should be proactive in seeking out growth opportunities and demonstrating their commitment to professional development.

🌐 Work Environment

Office Type: AMH's Morrisville, NC office is a professional and collaborative workspace, with dedicated areas for maintenance team members to coordinate tasks, manage schedules, and communicate with tenants and contractors.

Office Location(s): Morrisville, NC

Workspace Context:

The Field Technician Turn role requires frequent travel to various property locations within the assigned region.
Maintenance technicians typically work independently, visiting properties to perform inspections, repairs, and maintenance tasks.
AMH provides company vehicles and necessary equipment for maintenance technicians to perform their duties effectively.

Work Schedule: Full-time, Monday through Friday, with on-call responsibilities for emergency maintenance issues as needed. The work schedule may vary depending on the specific needs of the properties and tenants within the assigned region.

📝 Enhancement Note: The Field Technician Turn role may require flexible scheduling to accommodate tenant availability and emergency maintenance needs.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss the role, qualifications, and answer any initial questions.
Property Inspection & Task Demonstration: Candidates will be asked to perform a mock property inspection and demonstrate their ability to identify and document property damages, cleanliness, and overall condition.
In-Person Interview: A final in-person interview with the Regional Maintenance Manager and other team members to discuss the role, company culture, and answer any remaining questions.
Background Check & Reference Check: Successful candidates will undergo a background check and reference check as part of the onboarding process.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

📝 Enhancement Note: The application and interview process for the Field Technician Turn role is designed to assess candidates' maintenance skills, attention to detail, and customer service abilities. Candidates should be prepared to demonstrate their hands-on experience with property maintenance tasks and their ability to work effectively with tenants and contractors.

🛠 Technology Stack & Web Infrastructure (N/A)

👥 Team Culture & Values

Property Maintenance Values:

Attention to Detail: Maintain high property standards by thoroughly inspecting and addressing property damages, cleanliness, and overall condition.
Customer Service: Provide excellent customer service to tenants by communicating effectively, addressing their concerns promptly, and resolving maintenance issues efficiently.
Teamwork: Collaborate with other maintenance team members, tenant relations team members, and contractors to ensure smooth property management processes and tenant satisfaction.
Continuous Learning: Stay up-to-date with industry best practices, new tools, and technologies to improve property maintenance and management techniques.

Collaboration Style:

Cross-Functional Integration: Work closely with tenant relations team members to coordinate move-out processes, address tenant concerns, and maintain open communication.
Regular Communication: Maintain open lines of communication with tenants, contractors, and other maintenance team members to ensure timely task completion and address any issues that may arise.
Problem-Solving: Collaborate with team members to brainstorm solutions to maintenance challenges and develop effective strategies for resolving tenant issues.

📝 Enhancement Note: AMH's property maintenance team values a strong focus on customer service, attention to detail, and effective communication to ensure tenant satisfaction and maintain high property standards.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Property Damage Assessment: Accurately identify and document property damages, cleanliness, and overall condition during tenant turn processes and move-out inspections.
Emergency Maintenance: Respond promptly and effectively to emergency maintenance issues, ensuring tenant safety and minimizing property damage.
Contractor Management: Oversee and inspect contractor work to ensure it meets company standards and specifications, and address any necessary rework or follow-up.

Learning & Development Opportunities:

Property Management Training: Participate in company-provided training programs to develop a strong understanding of property management best practices and techniques.
Technical Skills Development: Gain hands-on experience with various property systems, tools, and equipment to improve maintenance skills and expand technical knowledge.
Leadership Development: Demonstrate strong performance and initiative to take on additional responsibilities and advance to supervisory or management roles within the property maintenance team.

📝 Enhancement Note: The Field Technician Turn role presents various technical challenges and learning opportunities, allowing candidates to develop their maintenance skills, expand their technical knowledge, and advance their careers within the property management industry.

💡 Interview Preparation

Technical Questions:

Property Maintenance: Describe your experience with property maintenance tasks, such as plumbing, electrical, and HVAC repairs. Provide specific examples of challenges you've faced and how you resolved them.
Customer Service: Discuss your approach to customer service and provide examples of how you've handled difficult tenants or maintenance issues in the past.
Problem-Solving: Explain a complex property maintenance challenge you've faced and walk the interviewer through your process for diagnosing and resolving the issue.

Company & Culture Questions:

AMH Culture: Describe what you understand about AMH's company culture and how you think you would fit into the team.
Property Management: Discuss your understanding of property management best practices and how you would apply them in your role as a Field Technician Turn.
Teamwork: Explain how you would collaborate with other maintenance team members, tenant relations team members, and contractors to ensure smooth property management processes and tenant satisfaction.

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: Candidates should focus on demonstrating their hands-on experience with property maintenance tasks, their ability to work effectively with tenants and contractors, and their understanding of AMH's company culture and property management best practices during the interview process.

📌 Application Steps

To apply for this Field Technician Turn position:

Submit your application through the application link provided.
Prepare for the property inspection and task demonstration by reviewing property management best practices and familiarizing yourself with common property maintenance issues.
Research AMH's company culture and property management approach to ensure a strong understanding of the role and the company's expectations.
Prepare for the in-person interview by reflecting on your property maintenance experience, customer service skills, and problem-solving abilities.
Complete the background check and reference check process, if required, to finalize your application.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and property management industry-standard assumptions. All details should be verified directly with AMH before making application decisions.

Field Technician Turn