Field Technician - Telecommunications

📍 Job Overview

• Job Title: Field Technician - Telecommunications
• Company: Hunter Communications
• Location: Central Point, Oregon, United States
• Job Type: On-site
• Category: Field Technician
• Date Posted: 2025-06-20
• Experience Level: Entry-level to Intermediate (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role involves installing and maintaining telecommunications services, with a focus on customer service and technical problem-solving.

• As a Field Technician at Hunter Communications, you'll be responsible for installing internet and other services into customers' homes and businesses. This role requires strong communication skills, problem-solving mindset, and the ability to work in various weather conditions. The ideal candidate will have a shared belief in exceptional customer service and going the extra mile for both the team and customers.

💻 Primary Responsibilities

• 📝 Enhancement Note: This role involves a variety of tasks, requiring adaptability and a strong work ethic.

• Installation & Maintenance:

  • Perform new wireless, fiber, coax, voice, app, and streaming installations, reconnects, upgrades, and disconnects for internet and phone services.
  • Install services up to Hunter Communications' standards and specifications, including relocating cable outlets, adding routers and modems, and interior and exterior wiring paths.
  • Maintain and repair the network and customer services.

• Safety & Compliance:

  • Complete training and adhere to all safety standards and policies.
  • Work safely at heights, in confined spaces, and in roadways using traffic control devices.

• Customer Service:

  • Provide first-class customer service, including detailed customer education on all products.
  • Assist in training new Field Technicians as needed.

• On-Call & Travel:

  • Participate in a rotating on-call schedule and occasional out-of-town travel.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant certifications or training preferred but not required.

Experience: 0-2 years of experience in telecommunications preferred but not required.

Required Skills:

• Strong communication skills
• Problem-solving mindset
• Comfortable with technology and apps
• Genuinely interested in helping others
• Committed to building trusting relationships
• Comfortable working independently and as part of a team
• Strong desire to be part of change and make an impact

Preferred Skills:

• Telecommunications experience
• Proficiency with hand tools
• Ability to work in various weather conditions
• Comfortable working at heights and in confined spaces

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: This role does not require a traditional web portfolio; however, demonstrating proficiency with technology and apps is essential.

• Portfolio Essentials:

  • Provide examples of your ability to work with technology and apps, such as troubleshooting or setting up devices.
  • Showcase your problem-solving skills through real-life examples or case studies.

• Technical Documentation:

  • Not applicable for this role.

💵 Compensation & Benefits

Salary Range: $21.00 to $34.50 per hour, depending on experience.

Benefits:

• Medical, dental, and vision coverage
• Disability coverage
• Life insurance
• Employee assistance program
• Generous vacation, sick, and holiday time off
• 401k program with a generous employer match
• Bonus opportunities

Working Hours: 10-hour days, rotating 4 days a week, with a rotating on-call schedule and occasional weekend work and overtime.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications

Company Size: Medium (100-249 employees)

Founded: 1994

Team Structure:

• The Field Technician role is part of the Operations team, working closely with the Installation and Maintenance teams.
• The team consists of experienced Field Technicians, Team Leads, and Management.

Development Methodology:

• Hunter Communications follows a structured training program for new Field Technicians, focusing on safety, installation standards, and customer service.
• The company emphasizes continuous learning and growth, with opportunities for advancement and leadership development.

Company Website: Hunter Communications

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level to Intermediate (0-2 years)

Reporting Structure: Field Technicians report to Team Leads, who in turn report to the Operations Manager.

Technical Impact: Field Technicians play a crucial role in maintaining Hunter Communications' network and ensuring exceptional customer service. Their work directly impacts the company's reputation and customer satisfaction.

Growth Opportunities:

• Career Progression: Field Technicians can advance to Team Lead and Management positions as they gain experience and demonstrate leadership skills.
• Technical Skill Development: Hunter Communications offers ongoing training and certification opportunities to help Field Technicians expand their technical skillset.
• Technical Leadership: With experience, Field Technicians can take on more complex projects and provide mentorship to new team members.

🌐 Work Environment

Office Type: On-site, with a focus on field work and customer interactions.

Office Location(s): Central Point, Oregon

Workspace Context:

• Field Technicians spend most of their time working outdoors, installing and maintaining services at customers' homes and businesses.
• They use various tools and equipment, such as ladders, bucket trucks, and hand tools, to complete their tasks safely and efficiently.
• Field Technicians work independently and as part of a team, collaborating with other technicians and management to ensure customer satisfaction.

Work Schedule: Rotating 4-day work weeks, with a rotating on-call schedule and occasional weekend work and overtime.

📄 Application & Technical Interview Process

Interview Process:

• Step 1 - Phone/Video Screen: A brief conversation to assess communication skills, problem-solving mindset, and enthusiasm for the role.
• Step 2 - In-person Interview: A more in-depth discussion about the candidate's experience, skills, and fit for the role. This may include a practical demonstration of installation or maintenance tasks.
• Step 3 - Background Check & Drug Screen: Successful candidates will undergo a background check and pre-employment drug screen.

Portfolio Review Tips:

• Not applicable for this role.

Technical Challenge Preparation:

• Familiarize yourself with Hunter Communications' services, installation processes, and safety guidelines.
• Be prepared to discuss your experience with technology, apps, and customer service.
• Practice problem-solving scenarios and demonstrate your ability to think critically and find solutions.

ATS Keywords:

• Telecommunications
• Field Technician
• Installation
• Maintenance
• Customer Service
• Problem Solving
• Technology Proficiency
• Team Collaboration
• Safety Standards
• Training
• Adaptability
• Urgency
• Attention to Detail
• Physical Fitness

📌 Application Steps

To apply for this Field Technician - Telecommunications position at Hunter Communications:

1. Submit your application through the Hunter Communications careers page.
2. Prepare for your phone/video screen by practicing your communication skills and thinking about your problem-solving approach.
3. Research Hunter Communications' services, installation processes, and company culture to demonstrate your enthusiasm and fit for the role.
4. Be ready to discuss your experience with technology, apps, and customer service during your in-person interview.
5. Complete the background check and pre-employment drug screen if requested.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and telecommunications industry-standard assumptions. All details should be verified directly with Hunter Communications before making application decisions.