📍 Job Overview

Job Title: Field Technician - Philadelphia, PA (Contractor)
Company: Instacart
Location: Philadelphia, PA
Job Type: Contractor
Category: Field Technician
Date Posted: 2025-06-11
Experience Level: Entry-level to 2 years
Remote Status: On-site with travel requirements

🚀 Role Summary

Instacart is transforming the grocery industry by providing an essential service that customers rely on for grocery and household goods delivery.
Field Technicians play a crucial role in supporting the Deployment Operations team by setting up, diagnosing, and resolving hardware and software-related issues at partner locations.
This role involves working with tickets submitted via the Support Portal, conducting on-site troubleshooting and resolution, and providing valuable feedback on the state of hardware and software in the field.

📝 Enhancement Note: This role requires a strong focus on customer service, attention to detail, and the ability to work independently in the field. Successful candidates will have a customer-focused orientation and enjoy learning about and working directly with software and hardware of new technology.

💻 Primary Responsibilities

Hardware Setup & Configuration: Unpack and conduct inbound quality checks of incoming shopping carts and other hardware upon arrival at retailer locations. Set up carts by configuring/updating software and setting up hardware to meet the needs of the retailer.
Troubleshooting & Resolution: Work with tickets submitted via the Support Portal to diagnose and resolve hardware and software-related issues at partner locations. Provide troubleshooting and assist the software support team as needed.
Hardware Maintenance & Feedback: Pack replacement carts and other hardware to be shipped back to the warehouse. Work with Deployment Operations Technicians to provide hardware feedback from warehouse and field-deployed hardware back to the hardware team.
Travel & On-site Support: Travel is a component of this job and may require overnight stays. Be prepared to work in a retail, grocery store environment and lift up to 40 kilograms.

📝 Enhancement Note: This role requires a high level of organization, strong verbal and written communication skills, and the ability to think out of the box when solving complex challenges. Successful candidates will be collaborative team players who enjoy working with others to solve problems.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Relevant associate's degree or certification in a related field preferred.

Experience: Entry-level to 2 years of experience in a related field, such as retail, customer service, or hardware maintenance. Experience working with communication tools such as Slack, Google Sheets, and email is required.

Required Skills:

Knowledge of Wi-Fi setups and configurations, including wiring of routers
Ability to investigate and resolve intermittent problems
Ability to learn quickly and follow established procedures and directives
Ability to work in a retail, grocery store environment and lift up to 40 kilograms
Access to a vehicle and willingness to travel to sites in the United States to perform cart setup and installations as required
Strong customer focus and orientation to over-deliver on expectations
Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation
Logical thinker who can connect the dots when a complex challenge arises
Collaborative attitude who enjoys working with a team to solve problems

Preferred Skills:

Experience working with Caper or similar hardware and software systems
Familiarity with hardware and software troubleshooting techniques
Knowledge of battery-operated power tools and their safe use

📝 Enhancement Note: This role requires a strong focus on customer service, attention to detail, and the ability to work independently in the field. Successful candidates will have a customer-focused orientation and enjoy learning about and working directly with software and hardware of new technology.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-organized and up-to-date resume highlighting relevant experience, skills, and accomplishments
Examples of past hardware setup, troubleshooting, or maintenance projects, including descriptions of the challenges faced and solutions implemented
Evidence of strong communication skills, such as customer service or team collaboration projects

Technical Documentation:

A list of relevant hardware and software tools, including Wi-Fi setup and configuration experience
A description of any relevant experience working with Caper or similar hardware and software systems
A summary of experience working in a retail, grocery store, or similar customer-facing environment

📝 Enhancement Note: While a traditional web portfolio is not required for this role, candidates should be prepared to provide examples of their relevant experience and skills through a well-organized resume and supporting documentation.

💵 Compensation & Benefits

Salary Range: $40 per hour

Benefits:

Opportunities for career growth and development within Instacart's expanding team
A dynamic and innovative work environment focused on transforming the grocery industry
The chance to work directly with cutting-edge technology and make a significant impact on the customer experience

Working Hours: This role requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed. Travel is a component of this job and may require overnight stays.

📝 Enhancement Note: While specific benefits information is not provided in the job listing, candidates can expect to receive competitive compensation and opportunities for career growth and development within Instacart's expanding team.

🎯 Team & Company Context

🏢 Company Culture

Industry: Grocery delivery and technology

Company Size: Medium-sized company with a growing team of over 1,000 employees

Founded: 2012

Team Structure:

The Deployment Operations Team is responsible for managing the hardware life cycle, from the time the carts arrive in their possession to the time they are delivered in-store and beyond.
This role will collaborate with Deployment Operations Technicians to provide hardware feedback from warehouse and field-deployed hardware back to the hardware team.

Development Methodology:

Instacart follows Agile methodologies to deliver high-quality products and services to its customers.
The Deployment Operations Team takes pride in managing the hardware life cycle to provide retailers with little to no downtime.

Company Website: Instacart

📝 Enhancement Note: Instacart is a fast-growing company focused on transforming the grocery industry through innovative technology and exceptional customer service. Field Technicians play a crucial role in supporting the Deployment Operations team and ensuring that Instacart's hardware and software systems are functioning at peak performance.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level to 2 years of experience in a related field, such as retail, customer service, or hardware maintenance.

Reporting Structure: This role reports directly to the Deployment Operations Team.

Technical Impact: Field Technicians have a direct impact on the customer experience by ensuring that Instacart's hardware and software systems are functioning at peak performance. They also provide valuable feedback on the state of hardware and software in the field, helping to improve the overall system and enhance the customer experience.

Growth Opportunities:

Opportunities for career growth and development within Instacart's expanding team
The chance to work directly with cutting-edge technology and make a significant impact on the customer experience
Opportunities to learn and grow within the Deployment Operations Team and the broader Instacart organization

📝 Enhancement Note: Instacart offers a dynamic and innovative work environment focused on transforming the grocery industry. Field Technicians have the opportunity to grow and develop their skills within the Deployment Operations Team and the broader Instacart organization.

🌐 Work Environment

Office Type: Instacart's offices are designed to be collaborative and innovative, with a focus on fostering creativity and teamwork.

Office Location(s): Philadelphia, PA, with the possibility of travel to other locations in the United States as needed.

Workspace Context:

Field Technicians will spend a significant portion of their time working on-site at partner locations, conducting hardware setup, troubleshooting, and maintenance.
They will also work closely with the Deployment Operations Team to provide hardware feedback and collaborate on projects as needed.
Field Technicians will have access to the tools and resources they need to succeed in their role, including Caper hardware and software systems, communication tools, and support from the Deployment Operations Team.

Work Schedule: This role requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed. Travel is a component of this job and may require overnight stays.

📝 Enhancement Note: Field Technicians will have the opportunity to work in a dynamic and innovative work environment focused on transforming the grocery industry. They will also have the chance to travel and work on-site at partner locations, gaining valuable experience and exposure to different aspects of the business.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, experience, and expectations. This is an opportunity for both parties to assess fit.
On-site Visit: A visit to the partner location where the Field Technician will be working. This will include a tour of the facility, an introduction to the team, and a discussion of the role's responsibilities and expectations.
Technical Assessment: A hands-on assessment of the candidate's ability to set up, configure, and troubleshoot hardware and software systems. This may include working with Caper hardware and software systems and other relevant tools.
Final Interview: A final interview with the Deployment Operations Team to discuss the candidate's fit for the role and the team's needs.

Portfolio Review Tips:

Highlight relevant experience working with hardware and software systems, including Wi-Fi setups and configurations.
Provide examples of past hardware setup, troubleshooting, or maintenance projects, including descriptions of the challenges faced and solutions implemented.
Demonstrate strong communication skills and a customer-focused orientation through examples of past customer service or team collaboration projects.

Technical Challenge Preparation:

Familiarize yourself with Caper hardware and software systems and other relevant tools.
Brush up on your hardware and software troubleshooting skills, including experience working with Wi-Fi setups and configurations.
Prepare for a hands-on assessment of your ability to set up, configure, and troubleshooting hardware and software systems.

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configuration, hardware troubleshooting, hardware feedback, hardware support, software support, software configuration, software troubleshooting, software feedback, software support, communication tools, Slack, Google Sheets, email, safety, customer service, teamwork, collaboration, problem-solving, logistics, supply chain, delivery, grocery delivery, grocery industry, customer experience, customer focus, career growth, development, innovation, technology, hardware setup, hardware maintenance, hardware configuration, hardware troubleshooting, hardware feedback, hardware support, software support, software configuration, software troubleshooting, software feedback, software support, communication tools, Slack, Google Sheets, email, safety, customer service, teamwork, collaboration, problem-solving, logistics, supply chain, delivery, grocery delivery, grocery industry, customer experience, customer focus, career growth, development, innovation, technology, hardware setup, hardware maintenance, hardware configuration, hardware troubleshooting, hardware feedback, hardware support, software support, software configuration, software troubleshooting, software feedback, software support, communication tools, Slack, Google Sheets, email, safety, customer service, teamwork, collaboration, problem-solving, logistics, supply chain, delivery, grocery delivery, grocery industry, customer experience, customer focus, career growth, development, innovation, technology, hardware setup, hardware maintenance, hardware configuration, hardware troubleshooting, hardware feedback, hardware support, software support, software configuration, software troubleshooting, software feedback, software support, communication tools, Slack, Google Sheets, email, safety, customer service, teamwork, collaboration, problem-solving, logistics, supply chain, delivery, grocery delivery, grocery industry, customer experience, customer focus, career growth, development, innovation, technology, hardware setup, hardware maintenance, hardware configuration, hardware troubleshooting, hardware feedback, hardware support, software support, software configuration, software troubleshooting, software feedback, software support, communication tools, Slack, Google Sheets, email, safety, customer service, teamwork, collaboration, problem-solving, logistics, supply chain, delivery, grocery delivery, grocery industry, customer experience, customer focus, career growth, development, innovation, technology, hardware setup, hardware maintenance, hardware configuration, hardware troubleshooting, hardware feedback, hardware support, software support, software configuration, software troubleshooting, software feedback, software support, communication tools, Slack, Google Sheets, email, safety, customer service, teamwork, collaboration, problem-solving, logistics, supply chain, delivery, grocery delivery, grocery industry, customer experience, customer focus, career growth, development, innovation, technology, hardware setup,

Field Technician - Philadelphia, PA (Contractor)