📍 Job Overview

Job Title: Field Technician - Outside Plant III
Company: Altice USA
Location: Midland, Texas, United States
Job Type: On-site
Category: Field Technician
Date Posted: July 2, 2025
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Maintain and repair fiber and coaxial transport and distribution cable services, including video, data, telephone, and security.
Troubleshoot issues from the headend to customer electronic devices and support lower-level technicians.
Provide excellent customer service and educate customers on installed products and services.

📝 Enhancement Note: This role requires a strong focus on customer service and technical troubleshooting skills, with a solid understanding of fiber optics and coaxial cables.

💻 Primary Responsibilities

Network Maintenance: Fulfill demand maintenance and preventive maintenance by troubleshooting and repairing transport, trunk, and distribution networks from the headend to customer electronic devices.
Troubleshooting: Troubleshoot and repair distribution network issues from headend to customer electronic devices, and resolve issues at installation and on scheduled service calls.
Installation: Install, test, and troubleshoot Company services, including video, data, and telephone, from tap to customer electronic devices.
Customer Service: Educate customers regarding use of installed products, explain waivers, agreements, customer release forms, charges, and billing procedures, and determine customer's current service levels.
Routing and Equipment Management: Use automated routing system or plans daily route, requisition equipment and supplies, and stock Company vehicle.
Documentation: Complete work orders and other documentation on paper or by mobile device.
Teamwork: Support and mentor lower-level technicians, and fulfill service and installation as needed to exceed customer needs.

📝 Enhancement Note: This role requires strong problem-solving skills, with the ability to work independently and as part of a team to resolve technical issues and provide excellent customer service.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience:

Minimum of 6 months BBT III level experience preferred or equivalent work experience.
Experience working in FTTx and/or RFoG networks preferred.

Required Skills:

Knowledge of basic mathematics and basic electronics.
Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters).
Valid driver's license and driving record within Company standards. Ability to obtain current DOT medical card and valid CDL (Commercial Driver's License) where applicable; must comply with all applicable DOT requirements.
Ability to pass a physical assessment of the job's physical demands post-offer/pre-employment and if returning to work following a leave of absence.

Preferred Skills:

BDS certification.
Home security installation experience.

📝 Enhancement Note: This role requires a strong technical background, with a focus on fiber optics and coaxial cables, as well as excellent customer service skills.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $45,000 - $60,000 per year (based on regional market research for field technician roles in the telecommunications industry)

Benefits:

Medical, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off, including vacation, sick leave, and holidays.
Employee discounts on Altice USA services.
Tuition reimbursement and professional development opportunities.

Working Hours: 40 hours per week, with on-call rotation requirements.

📝 Enhancement Note: The salary range provided is an estimate based on regional market research for field technician roles in the telecommunications industry. Actual salary may vary based on experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications.

Company Size: Medium-sized company with approximately 21,000 employees.

Founded: 2009.

Team Structure:

Field Technician roles report to the Field Operations Manager.
Work closely with other field technicians, dispatchers, and customer service representatives.

Development Methodology:

Follow established procedures and guidelines for network maintenance, troubleshooting, and installation.
Use automated routing systems and mobile devices for work orders and documentation.

Company Website: Altice USA Careers

📝 Enhancement Note: Altice USA is a telecommunications company that focuses on providing reliable connectivity solutions to its customers. This role is part of the field operations team, which is responsible for maintaining and repairing the company's network infrastructure.

📈 Career & Growth Analysis

Field Technician - Outside Plant III Career Level: This role is an advanced field technician position, responsible for maintaining and repairing complex network infrastructure. It requires strong technical skills and the ability to work independently and as part of a team.

Reporting Structure: Reports to the Field Operations Manager and supports lower-level technicians.

Technical Impact: This role has a direct impact on the company's network performance and customer satisfaction. Field Technicians are responsible for ensuring that the company's services are reliable and available to customers.

Growth Opportunities:

Promotion to Senior Field Technician or Team Lead: With experience and proven leadership skills, Field Technicians can advance to senior roles or team lead positions, with increased responsibilities and management duties.
Transfer to Other Technical Roles: Field Technicians can explore opportunities in other technical roles within the company, such as network engineering or customer support.

📝 Enhancement Note: This role offers opportunities for career growth and development within the field operations team or other technical roles within the company.

🌐 Work Environment

Office Type: On-site, with a focus on field work and customer interactions.

Office Location(s): Midland, Texas.

Workspace Context:

Field Technicians spend most of their time working in the field, traveling to customer locations and performing network maintenance and repairs.
Use company-provided vehicles, testing equipment, and mobile devices to complete work orders and documentation.
Collaborate with other field technicians, dispatchers, and customer service representatives to resolve technical issues and provide excellent customer service.

Work Schedule: Full-time, with on-call rotation requirements and flexible scheduling to accommodate customer needs.

📝 Enhancement Note: This role requires a strong focus on customer service and the ability to work independently and as part of a team to resolve technical issues and provide excellent customer service.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, qualifications, and experience.
On-site Interview: A visit to the company's office to meet with the hiring manager and other team members, discuss the role in more detail, and complete a practical assessment.
Background Check: A background check will be conducted for final candidates.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

Brush up on basic electronics, mathematics, and troubleshooting skills.
Familiarize yourself with fiber optics and coaxial cables, as well as testing equipment.
Prepare for scenario-based questions that focus on problem-solving, customer service, and teamwork.

ATS Keywords:

Technical Skills: Fiber optics, coaxial cables, preventive maintenance, installation, testing equipment, electronics, mathematics.
Soft Skills: Customer service, troubleshooting, problem-solving, teamwork, communication.
Industry Terms: Network maintenance, network repair, field operations, telecommunications.

📝 Enhancement Note: The interview process for this role focuses on assessing technical skills, problem-solving abilities, and customer service experience. Prepare for scenario-based questions and practical assessments that demonstrate your ability to work independently and as part of a team.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Field Technician Values:

Customer Focus: Prioritize customer needs and provide excellent service.
Teamwork: Collaborate with other field technicians, dispatchers, and customer service representatives to resolve technical issues and provide excellent customer service.
Continuous Learning: Stay up-to-date with industry trends and new technologies to improve technical skills and knowledge.
Safety: Follow established safety procedures and guidelines to ensure the safety of customers, team members, and equipment.

Collaboration Style:

Teamwork: Work closely with other field technicians, dispatchers, and customer service representatives to resolve technical issues and provide excellent customer service.
Knowledge Sharing: Share technical knowledge and expertise with other team members to improve overall performance and customer satisfaction.
Communication: Maintain open and effective communication with customers, team members, and management to ensure that everyone is informed and working towards the same goals.

📝 Enhancement Note: Field Technicians at Altice USA are expected to prioritize customer service, work collaboratively with other team members, and maintain a strong focus on safety and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Complexity: Troubleshoot and repair complex network infrastructure, including fiber optics and coaxial cables.
Customer Expectations: Meet and exceed customer expectations for service quality and responsiveness.
Safety Requirements: Follow established safety procedures and guidelines to ensure the safety of customers, team members, and equipment.

Learning & Development Opportunities:

Technical Training: Participate in company-provided training programs to improve technical skills and knowledge.
Conferences and Certifications: Attend industry conferences and obtain relevant certifications to stay up-to-date with industry trends and best practices.
Mentorship: Seek mentorship opportunities from experienced team members to gain insights and guidance on career development.

📝 Enhancement Note: Field Technicians at Altice USA face technical challenges related to network complexity, customer expectations, and safety requirements. They also have opportunities for learning and development through technical training, conferences and certifications, and mentorship.

💡 Interview Preparation

Technical Questions:

Network Troubleshooting: Describe a complex network issue you have encountered and how you resolved it.
Customer Service: Explain a challenging customer service situation you have faced and how you handled it.
Teamwork: Describe a time when you worked collaboratively with other team members to resolve a technical issue or meet a customer need.

Company & Culture Questions:

Company Values: Explain how you demonstrate Altice USA's core values in your daily work.
Customer Focus: Describe a time when you went above and beyond to meet a customer's needs.
Teamwork: Explain how you have worked collaboratively with other team members to achieve a common goal.

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: Prepare for technical questions related to network troubleshooting, customer service, and teamwork. Also, be ready to discuss Altice USA's core values and your experience demonstrating customer focus and teamwork.

📌 Application Steps

To apply for this Field Technician - Outside Plant III position at Altice USA:

Submit Your Application: Visit the Altice USA Careers website and submit your application for the position.
Prepare for Phone Screen: Review the job description, research the company, and prepare for a brief phone call to discuss your qualifications and experience.
Prepare for On-site Interview: Familiarize yourself with the company's values, mission, and culture. Prepare for scenario-based questions and practical assessments that demonstrate your technical skills, problem-solving abilities, and customer service experience.
Complete Background Check: If selected as a final candidate, complete the background check process to ensure you meet the company's hiring requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Altice USA before making application decisions.

Field Technician - Outside Plant III