📍 Job Overview

Job Title: Field Technician - Mining Technology
Company: Komatsu
Location: Tampa, Florida, United States
Job Type: On-site
Category: Field Service & Support
Date Posted: 2025-06-11
Experience Level: 5-10 years

🚀 Role Summary

📝 Enhancement Note: This role involves working in the mining industry, focusing on the installation and support of Komatsu Mining Technology (MTS) solutions. It requires a strong technical background, excellent problem-solving skills, and the ability to thrive in a dynamic team environment.
Key Responsibilities: Install and audit hardware at customer mine sites, collaborate with various teams for on-site deployments, provide timely hardware issue resolutions, perform hardware diagnostics and repairs, document technical information, track labor allocation, and manage local warehouse inventory.
Key Skills: Mining industry experience, electronic equipment installation, safety culture, analytical and problem-solving skills, time management, communication skills, travel flexibility, technical documentation, hardware diagnostics, inventory management, team collaboration, and customer support.

💻 Primary Responsibilities

📝 Enhancement Note: This role requires a balance of technical expertise and strong communication skills to work effectively with customers and cross-functional teams.
Hardware Installation & Auditing: Ensure high-quality and functional hardware installations at customer mine sites, adhering to Komatsu's standards.
Team Collaboration: Work closely with project managers, software developers, key account managers, and performance assurance leads to implement on-site deployments, upgrades, and performance visits.
Hardware Issue Resolution: Provide timely responses and resolutions to hardware issues identified by the remote support team and customers.
Hardware Diagnostics & Repair: Perform hardware diagnostics, isolate problems, and repair components to ensure optimal performance.
Technical Documentation: Document, update, and review hardware technical documentation, ensuring clear and easily communicable information.
Labor Tracking: Manage and allocate labor to specific projects and customers accurately.
Inventory Management: Oversee local warehouse and inventory, supporting reliability tracking initiatives.

🎓 Skills & Qualifications

Education: Relevant associate's degree or 5 years of technical services equivalent experience.

Experience:

3 years in the mining industry or directly supporting the mining industry.
5 years of experience installing or supporting electronic equipment on automotive, heavy equipment, aircraft, or industrial equipment.

Required Skills:

Strong leadership and technical skills.
Ability to work independently and in a dynamic, distributed team environment.
Excellent analytical and problem-solving skills with exceptional attention to detail.
Strong time management, written, and verbal communication skills.
Ability to travel domestically and internationally with minimal notice.
Strong written and interpersonal skills, ability to effectively interact with clients and local teams.
Physical requirements: able to work at heights up to 60 ft., lift up to 100 lbs., kneeling, squatting, climbing ladders.

Preferred Skills:

Bachelor's degree in Engineering or related technical trade.
Journeyman Electrician.
Experience installing, configuring, and troubleshooting Komatsu MTS hardware solutions or similar product lines.
Experience as an instrumentation and/or electrical technician.
Experience with traditional mesh and other mining communication networks.
Experience with CRM & service ticket tools (Sales Force, Zendesk, etc.).

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $65,000 - $85,000 per year (based on industry standards for a field technician with 5-10 years of experience in the mining industry).

Benefits:

Comprehensive health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Employee assistance program.
Tuition reimbursement.
Training and development opportunities.

Working Hours: Full-time, with approximately 40-60% travel.

🎯 Team & Company Context

🏢 Company Culture

Industry: Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment, with a strong focus on innovation and sustainability.

Company Size: Komatsu has over 60,000 employees worldwide, providing a diverse and challenging work environment.

Founded: 1921, with a long history of quality, reliability, innovation, and excellence.

Team Structure: The Regional Technical Services team is responsible for the installation and support of key Komatsu Mining Technology (MTS) solutions. The North America region supports over 63 mines spread across 4 countries and consists of high-skilled and diverse team members.

Development Methodology: The team follows a structured approach to project management, with a focus on collaboration, continuous improvement, and customer satisfaction.

Company Website: https://www.komatsu.com/

📝 Enhancement Note: Komatsu values a strong safety culture, diversity, and inclusion, and offers opportunities for career growth and development.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suitable for an experienced field technician with 5-10 years of experience in the mining industry, seeking to grow their career in a dynamic and innovative environment.

Reporting Structure: The field technician reports directly to the Regional Technical Services Manager and collaborates with various teams, including project managers, software developers, key account managers, and performance assurance leads.

Technical Impact: Field technicians play a crucial role in ensuring the smooth operation of Komatsu Mining Technology solutions at customer mine sites, directly impacting the safety, efficiency, and productivity of mining operations.

Growth Opportunities:

Technical Skill Development: Expand knowledge of Komatsu Mining Technology solutions and related hardware, software, and networking technologies.
Leadership Development: Gain experience in leading on-site deployments, managing teams, and mentoring junior technicians.
Architecture Decision-Making: Contribute to the design and implementation of complex mining technology solutions, influencing the direction of the company's product offerings.

📝 Enhancement Note: Career progression in this role may lead to senior field technician, team lead, or management positions within the Regional Technical Services team or other departments within Komatsu.

🌐 Work Environment

Office Type: On-site, with frequent travel to customer mine sites domestically and internationally.

Office Location(s): Tampa, Florida, United States (with frequent travel to other locations in the United States, Canada, Mexico, and Colombia).

Workspace Context:

Dynamic Environment: Field technicians work in a fast-paced, ever-changing environment, with new challenges and opportunities presenting themselves daily.
Team Collaboration: Collaborate with various teams, including project managers, software developers, key account managers, and performance assurance leads, to ensure the successful implementation of Komatsu Mining Technology solutions.
Customer Interaction: Interact directly with customers, understanding their needs and providing exceptional support to ensure high levels of customer satisfaction.

Work Schedule: Full-time, with approximately 40-60% travel, requiring flexibility and adaptability to changing priorities and deadlines.

📝 Enhancement Note: This role demands a high level of adaptability, as field technicians must be comfortable working in various environments and adjusting to different customer needs and expectations.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, qualifications, and expectations.
Technical Assessment: A hands-on assessment of hardware installation, diagnostics, and repair skills, as well as problem-solving abilities.
On-Site Interview: A face-to-face interview with the hiring manager and other team members to assess cultural fit, communication skills, and technical expertise.
Final Decision: A decision will be made based on the candidate's overall fit for the role, technical skills, and alignment with Komatsu's values and culture.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

Hardware Installation & Troubleshooting: Brush up on hardware installation, diagnostics, and repair skills, focusing on Komatsu Mining Technology solutions or similar equipment.
Problem-Solving: Practice problem-solving techniques and develop a structured approach to identifying and resolving hardware issues.
Communication Skills: Prepare for questions about communication skills, teamwork, and customer interaction, as these are crucial for success in this role.

ATS Keywords: (N/A for this role)

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit within the Komatsu Mining Technology team.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Field Technician Values:

Safety First: Prioritize safety in all aspects of the role, ensuring the well-being of oneself and others.
Customer Focus: Understand and address customer needs, providing exceptional support and exceeding expectations.
Teamwork: Collaborate effectively with various teams, contributing to a positive and inclusive work environment.
Continuous Learning: Stay up-to-date with the latest technologies, best practices, and industry trends to improve personal and team performance.
Innovation: Embrace a mindset of continuous improvement, driving progress and innovation within the team and the broader organization.

Collaboration Style:

Cross-Functional Integration: Work closely with project managers, software developers, key account managers, and performance assurance leads to ensure the successful implementation of Komatsu Mining Technology solutions.
Code Review Culture: Participate in regular code reviews and knowledge-sharing sessions to maintain high-quality standards and promote continuous learning.
Mentoring & Knowledge Sharing: Contribute to the growth and development of junior team members, fostering a culture of learning and improvement.

📝 Enhancement Note: Komatsu values a strong safety culture, diversity, and inclusion, and encourages team members to embrace these principles in their daily work.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Hardware Installation & Troubleshooting: Develop expertise in the installation, configuration, and troubleshooting of Komatsu Mining Technology solutions and related hardware.
Problem-Solving: Hone problem-solving skills to quickly identify and resolve hardware issues in complex mining environments.
Adaptability: Demonstrate flexibility and adaptability in working with various customers, teams, and environments.

Learning & Development Opportunities:

Technical Skill Development: Expand knowledge of Komatsu Mining Technology solutions, related hardware, software, and networking technologies.
Leadership Development: Gain experience in leading on-site deployments, managing teams, and mentoring junior technicians.
Architecture Decision-Making: Contribute to the design and implementation of complex mining technology solutions, influencing the direction of the company's product offerings.

📝 Enhancement Note: Field technicians face numerous challenges and opportunities for growth in this dynamic and innovative role within the mining technology industry.

💡 Interview Preparation

Technical Questions:

Hardware Installation & Troubleshooting: Prepare for questions about hardware installation, diagnostics, and repair, focusing on Komatsu Mining Technology solutions or similar equipment.
Problem-Solving: Practice problem-solving techniques and develop a structured approach to identifying and resolving hardware issues.
Communication Skills: Prepare for questions about communication skills, teamwork, and customer interaction, as these are crucial for success in this role.

Company & Culture Questions:

Company History & Culture: Research Komatsu's history, values, and culture, and be prepared to discuss how your personal values align with the company's mission and goals.
Industry Trends: Stay up-to-date with the latest trends in the mining technology industry, and be prepared to discuss how you can contribute to Komatsu's continued success and innovation.
Customer Focus: Prepare for questions about your approach to customer service, and be ready to share examples of how you have exceeded customer expectations in previous roles.

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: Preparing for the interview process involves a deep understanding of the role, the company, and the mining technology industry, as well as honing technical skills and developing a strong portfolio of relevant experiences and achievements.

📌 Application Steps

To apply for this Field Technician - Mining Technology position:

Submit your application through the application link provided.
Prepare for the phone screen by reviewing the job description, researching Komatsu, and practicing problem-solving techniques.
Brush up on hardware installation, diagnostics, and repair skills, focusing on Komatsu Mining Technology solutions or similar equipment.
Research the mining technology industry, staying up-to-date with the latest trends and developments.
Prepare for the on-site interview by practicing communication skills, teamwork, and customer interaction, and by developing a strong understanding of Komatsu's values and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Field Technician - Mining Technology