📍 Job Overview

Job Title: Field Technician - Junior
Company: Herotel
Location: Velddrif, Western Cape, South Africa
Job Type: Full-time, On-site
Category: Field Technician
Date Posted: 2025-06-17

🚀 Role Summary

Maintain and expand wireless and fiber networks in residential and small business environments.
Troubleshoot and resolve network issues, ensuring optimal performance and customer satisfaction.
Collaborate with team leaders and schedulers to manage projects and maintain documentation.
Work at heights and in confined spaces, adhering to health and safety procedures.

📝 Enhancement Note: This role requires a balance of technical proficiency, customer service skills, and physical stamina to excel in a fast-paced, dynamic environment.

💻 Primary Responsibilities

Installations: Oversee and lead installations of wireless and fiber networks in residential and small business settings. This includes cable runs, equipment setup, and quality control.
Repairs: Troubleshoot and resolve network issues, identifying problems and implementing solutions. Communicate costs implications and ensure client satisfaction.
CPE Recovery: Remove and clean up wireless and fiber equipment, completing recovery job cards with removed equipment details.
General Duties: Follow set standard operating procedures (SOPs), maintain project and safety documentation, and provide excellent customer service. Work overtime, weekends, or on emergency call-outs as required.

📝 Enhancement Note: This role involves a mix of technical problem-solving, customer interaction, and physical labor, requiring adaptability and strong communication skills.

🎓 Skills & Qualifications

Education:

Grade 12 (Matric) or equivalent

Experience:

1 year of Fibre Optic splicing experience
1 year of RF/Wireless experience
Previous experience in the IT industry is advantageous

Required Skills:

Basic computer skills
Customer service experience
Knowledge of network structures and crimping
Experience using FO troubleshooting tools (e.g., OTDR, Mass Fusion Splicing)
Driver's license with a clean driving record
Good analytical and problem-solving skills
Effective planning skills
Leadership skills
Proficiency in fiber cable termination with connectors
Well-versed in fusion splicing machine technique
Strong manual dexterity and hand-eye coordination
Ability to work neatly and accurately
Technically minded
Ability to work in a physically demanding environment, including working at heights and in confined spaces

Preferred Skills:

Basic networking knowledge
Technical training in electronics, IT, networking, VoIP, or IP cameras
Specialized certifications

📝 Enhancement Note: While specific technical skills are required, the ideal candidate will also possess strong interpersonal skills, adaptability, and a customer-focused mindset.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Documented examples of successful wireless and fiber network installations and repairs
Photos and descriptions of completed projects, highlighting technical challenges and solutions
Testimonials or client feedback demonstrating excellent customer service

Technical Documentation:

Detailed records of troubleshooting processes, including steps taken, tools used, and outcomes
Documentation of installation and repair procedures, following set SOPs and quality control standards
Records of equipment used, including make, model, and serial numbers

📝 Enhancement Note: As this role involves both technical and customer service aspects, the portfolio should showcase both technical proficiency and strong client interaction skills.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Velddrif, Western Cape, South Africa is approximately ZAR 20,000 - 25,000 per month, based on industry standards and the required experience level. This estimate is inclusive of basic salary, allowances, and benefits.

Benefits:

Medical aid and provident fund contributions
Training and development opportunities
Preference given to Previously Disadvantaged Individuals (PDI) in line with Herotel's Employment Equity Plan

Working Hours:

40 hours per week, with overtime, weekend, and emergency call-out work as required

📝 Enhancement Note: While the salary range is an estimate, the actual salary offered will depend on the candidate's qualifications, experience, and negotiation skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Herotel is a telecommunications company specializing in wireless and fiber network infrastructure. The company focuses on providing high-speed internet access to residential and small business customers in underserved areas.

Company Size: Herotel is a growing company with a team of dedicated professionals committed to expanding access to reliable internet connectivity.

Founded: Herotel was founded in 2015, with a mission to bridge the digital divide and empower communities through connectivity.

Team Structure:

Field Technicians (Junior and Senior)
Team Leaders and Schedulers
Technical Support and Sales Departments

Development Methodology:

Herotel follows standard operating procedures (SOPs) for installations, repairs, and maintenance tasks
The company emphasizes customer service, quality control, and continuous improvement

Company Website: Herotel

📝 Enhancement Note: Herotel's focus on expanding internet access to underserved communities presents an opportunity for the successful candidate to make a significant impact on people's lives while growing their career in the telecommunications industry.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level position, ideal for candidates seeking to establish a career in the telecommunications industry. The role offers opportunities for growth and development, with potential progression to Senior Field Technician, Team Leader, or other technical roles within the company.

Reporting Structure: The Field Technician - Junior will report directly to a Team Leader or Scheduler, who will oversee daily tasks, projects, and performance.

Technical Impact: The successful candidate will play a crucial role in maintaining and expanding Herotel's wireless and fiber network infrastructure, ensuring reliable internet connectivity for customers and supporting the company's growth objectives.

Growth Opportunities:

Develop expertise in wireless and fiber network installation, repair, and maintenance
Gain experience in team leadership and project management
Explore opportunities in related technical roles, such as Senior Field Technician, Network Engineer, or Technical Support Specialist

📝 Enhancement Note: This role offers a unique opportunity for the successful candidate to grow their career in the telecommunications industry while making a tangible impact on people's lives through expanded internet access.

🌐 Work Environment

Office Type: Herotel's work environment is primarily field-based, with technicians working on-site at customer locations. The company maintains an office in Velddrif for administrative and support functions.

Office Location(s): Velddrif, Western Cape, South Africa

Workspace Context:

Field technicians spend most of their time working on-site at customer locations, installing, repairing, and maintaining wireless and fiber networks
Technicians are provided with the necessary tools, equipment, and vehicles to perform their duties effectively
The work environment can be physically demanding, requiring technicians to work at heights and in confined spaces

Work Schedule: Field technicians typically work a standard 40-hour workweek, with overtime, weekend, and emergency call-out work as required. The work schedule may vary depending on project demands and customer needs.

📝 Enhancement Note: Herotel's field-based work environment offers technicians the opportunity to work independently and collaborate with customers and team members to achieve common goals.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills, customer service experience, and basic technical knowledge
Technical Assessment: A hands-on assessment of the candidate's ability to install, repair, and maintain wireless and fiber networks, as well as their understanding of relevant tools and equipment
Final Interview: A face-to-face or video interview with the hiring manager to discuss the candidate's fit with the company culture, career goals, and technical skills

Portfolio Review Tips:

Highlight successful wireless and fiber network installations and repairs, demonstrating technical proficiency and problem-solving skills
Include client testimonials or feedback demonstrating excellent customer service
Showcase adaptability and customer-focused mindset through real-life examples and anecdotes

Technical Challenge Preparation:

Familiarize yourself with Herotel's wireless and fiber network infrastructure, as well as the tools and equipment used in installations, repairs, and maintenance tasks
Brush up on your knowledge of network structures, crimping, and FO troubleshooting tools
Practice explaining technical concepts in a clear and concise manner, ensuring that you can communicate effectively with customers and team members

ATS Keywords: (Relevant keywords are integrated throughout the job description)

Fibre Optic Splicing
RF/Wireless Experience
Network Structures
Crimping
Customer Service
Basic Networking
Technical Training
FO Troubleshooting Tools
Analytical Skills
Problem-Solving Skills
Planning Skills
Leadership Skills
Manual Dexterity
Technical Minded
Health and Safety Procedures
Installation Skills

📝 Enhancement Note: Herotel's interview process is designed to assess the candidate's technical skills, customer service experience, and cultural fit, ensuring that the successful candidate is well-equipped to thrive in the company's dynamic and fast-paced work environment.

🛠 Technology Stack & Web Infrastructure

Field Technician Tools:

Fibre Optic Splicing Machine (e.g., Mass Fusion Splicing)
Optical Time-Domain Reflectometer (OTDR)
Cable testers and other relevant tools for troubleshooting and repair tasks
Vehicles and equipment for on-site work, including ladders, safety gear, and personal protective equipment (PPE)

Network Infrastructure:

Wireless and fiber network equipment, including CPEs, access points, routers, switches, and modems
Network management software and tools for monitoring and maintaining network performance

📝 Enhancement Note: While this role does not involve direct work with web technologies, the successful candidate should possess a strong understanding of network infrastructure and the tools used to maintain and repair wireless and fiber networks.

👥 Team Culture & Values

Herotel Values:

Customer-centric approach
Continuous improvement and innovation
Collaboration and teamwork
Integrity and accountability
Empowerment and growth

Collaboration Style:

Herotel encourages open communication, active listening, and regular feedback to foster a collaborative and inclusive work environment
The company values input from all team members and promotes a culture of continuous learning and development

📝 Enhancement Note: Herotel's customer-centric approach and commitment to continuous improvement create an environment where technicians can grow their skills and make a meaningful impact on people's lives through expanded internet access.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting and resolving network issues in diverse and sometimes challenging environments
Working at heights and in confined spaces, adhering to health and safety procedures
Adapting to new technologies and industry trends in the rapidly evolving telecommunications landscape

Learning & Development Opportunities:

On-the-job training and mentorship from experienced field technicians and team leaders
Formal training and certification programs to develop technical skills and expertise
Opportunities to gain experience in team leadership, project management, and other related roles

📝 Enhancement Note: Herotel's commitment to continuous improvement and growth presents numerous opportunities for the successful candidate to develop their skills and advance their career in the telecommunications industry.

💡 Interview Preparation

Technical Questions:

Installation & Repair: Describe the process for installing and repairing wireless and fiber networks, highlighting the tools and techniques used to ensure optimal performance and customer satisfaction
Troubleshooting: Walk through a real-life scenario involving a network issue, explaining the steps you took to identify and resolve the problem
Health & Safety: Discuss the importance of adhering to health and safety procedures in the field, providing examples of best practices and potential hazards to avoid

Company & Culture Questions:

Customer Service: Describe a time when you went above and beyond to ensure customer satisfaction, demonstrating your commitment to providing exceptional service
Teamwork: Share an example of a time when you worked collaboratively with a team to achieve a common goal, highlighting your ability to communicate effectively and adapt to changing circumstances
Growth: Explain how you see yourself growing within Herotel, discussing your career aspirations and the steps you plan to take to achieve your goals

Portfolio Presentation Strategy:

Highlight successful wireless and fiber network installations and repairs, demonstrating technical proficiency and problem-solving skills
Include client testimonials or feedback demonstrating excellent customer service
Showcase adaptability and customer-focused mindset through real-life examples and anecdotes

📝 Enhancement Note: Herotel's interview process is designed to assess the candidate's technical skills, customer service experience, and cultural fit, ensuring that the successful candidate is well-equipped to thrive in the company's dynamic and fast-paced work environment.

📌 Application Steps

To apply for this Field Technician - Junior position at Herotel:

Customize Your Portfolio: Highlight successful wireless and fiber network installations and repairs, demonstrating technical proficiency and problem-solving skills. Include client testimonials or feedback demonstrating excellent customer service. Showcase adaptability and customer-focused mindset through real-life examples and anecdotes.
Optimize Your Resume: Emphasize your relevant experience, technical skills, and customer service experience. Highlight your ability to work independently and collaborate effectively with customers and team members. Tailor your resume to the specific requirements of this role and Herotel's company culture.
Prepare for Technical Assessment: Familiarize yourself with Herotel's wireless and fiber network infrastructure, as well as the tools and equipment used in installations, repairs, and maintenance tasks. Brush up on your knowledge of network structures, crimping, and FO troubleshooting tools. Practice explaining technical concepts in a clear and concise manner, ensuring that you can communicate effectively with customers and team members.
Research Herotel: Learn about Herotel's mission, values, and commitment to expanding internet access to underserved communities. Understand the company's role in the telecommunications industry and the opportunities available for growth and development. Prepare thoughtful questions to ask during your interview, demonstrating your interest in the company and the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Herotel before making application decisions.

Field Technician - Junior