📍 Job Overview

• Job Title: Field Technician III - Outside Plant
• Company: Altice USA
• Location: Balch Springs, Texas, United States
• Job Type: On-site
• Category: Field Technician
• Date Posted: July 2, 2025
• Experience Level: Intermediate (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• Maintain and repair fiber and coaxial transport and distribution cable services, including video, data, telephone, and security.
• Troubleshoot issues from the headend to customer devices and support lower-level technicians.
• Provide quality customer service and resolve issues at installation and on scheduled service calls.
• Install, test, and troubleshoot company services and educate customers on the use of installed products.
• Determine customer service levels, inquire about preferences and needs, and recommend service upgrades or additional products.
• Use automated routing systems, requisition equipment and supplies, and stock company vehicles.
• Complete work orders and other documentation on paper or by mobile device.

📝 Enhancement Note: This role focuses on maintaining and repairing outside plant (OSP) infrastructure, requiring a strong understanding of fiber optics, coaxial cable, and related technologies. The position also emphasizes customer service and troubleshooting skills, making it an excellent fit for candidates with experience in field service or related industries.

💻 Primary Responsibilities

• Network Maintenance: Fulfill demand maintenance and preventive maintenance by troubleshooting and repairing transport, trunk, and distribution networks from the headend to customer devices.
• Troubleshooting: Troubleshoot and repair distribution networks from the headend to customer devices, with experience working in FTTx and/or RFoG networks.
• Installation and Service: Install, test, and troubleshoot company services, including video, data, and telephone, from tap to customer electronic devices.
• Customer Service: Provide quality internal and external customer service, reflecting company values, and educate customers regarding the use of installed products.
• Route Planning: Use automated routing systems or plans daily routes, requisition equipment and supplies, and stock company vehicles.
• Documentation: Complete work orders and other documentation on paper or by mobile device.
• On-Call Rotation: Participate in on-call rotation to provide support as needed.

📝 Enhancement Note: This role requires a strong focus on preventive maintenance and troubleshooting, with a significant portion of time spent on repairing and maintaining outside plant infrastructure. The position also emphasizes customer service and education, making it essential for candidates to possess strong communication skills and a customer-focused mindset.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience:

• A minimum of 6 months BBT III level experience preferred or equivalent work experience.
• Experience working in FTTx and/or RFoG networks.
• Knowledge of basic mathematics and electronics.
• Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters).

Required Skills:

• Knowledge of fiber optics and coaxial cable.
• Troubleshooting and repair skills for transport, trunk, and distribution networks.
• Customer service and communication skills.
• Ability to use small hand tools, power tools, meters, and other test equipment.
• Proficiency in using automated routing systems and mobile devices for documentation.

Preferred Skills:

• BDS certification.
• Home security installation experience.
• Valid driver's license and driving record within company standards.
• Ability to obtain current DOT medical card and valid CDL (Commercial Driver's License) where applicable.

📝 Enhancement Note: This role requires a strong technical skill set, with a focus on fiber optics, coaxial cable, and related technologies. Candidates should possess a solid understanding of network maintenance, troubleshooting, and repair, as well as strong customer service and communication skills.

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this Role)

💵 Compensation & Benefits

Salary Range: $45,000 - $60,000 per year (Based on market research for Field Technician III roles in the Dallas-Fort Worth area)

Benefits:

• Medical, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Employee discounts on company services.
• Tuition reimbursement and professional development opportunities.

Working Hours: Full-time, 40 hours per week, with on-call rotation for support as needed.

📝 Enhancement Note: The salary range provided is an estimate based on market research for Field Technician III roles in the Dallas-Fort Worth area. Benefits may vary and should be confirmed with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and cable services.

Company Size: Medium (approximately 21,000 employees).

Founded: 2015 (as Altice USA; previously Cablevision Systems Corporation).

Team Structure:

• Field technicians report to field supervisors or managers.
• Work closely with other field technicians, dispatchers, and internal support teams.
• Collaborate with cross-functional teams, including marketing, sales, and customer service.

Development Methodology:

• Follow established procedures and work orders for network maintenance and repair.
• Use automated routing systems and mobile devices for documentation and communication.
• Participate in regular training and development opportunities to stay current with industry trends and best practices.

Company Website: https://www.alticeusacareers.com/

📝 Enhancement Note: Altice USA is a leading telecommunications and cable services provider, offering a range of products and services to residential and business customers. The company values taking ownership, upholding transparency, creating community, and demonstrating expertise, providing a supportive environment for field technicians to grow and succeed.

📈 Career & Growth Analysis

Field Technician III Career Level: Intermediate-level field service role, responsible for maintaining and repairing outside plant infrastructure, troubleshooting network issues, and providing excellent customer service.

Reporting Structure: Field technicians report to field supervisors or managers and work closely with other field technicians, dispatchers, and internal support teams.

Technical Impact: Field technicians play a crucial role in maintaining and improving network performance, ensuring reliable connectivity for customers and supporting the company's overall business objectives.

Growth Opportunities:

• Technical Progression: With experience and demonstrated proficiency, field technicians can advance to senior roles, such as Field Supervisor or Field Manager, or specialize in specific areas, such as fiber optics or network design.
• Cross-Functional Opportunities: Field technicians may explore opportunities in related fields, such as customer service, sales, or internal support roles, leveraging their technical expertise and customer service skills.
• Training and Development: Altice USA offers regular training and development opportunities, allowing field technicians to stay current with industry trends and best practices and expand their skill sets.

📝 Enhancement Note: Field Technician III roles at Altice USA offer opportunities for career progression, cross-functional growth, and continuous learning and development. The company's focus on taking ownership, upholding transparency, creating community, and demonstrating expertise provides a supportive environment for field technicians to succeed and advance their careers.

🌐 Work Environment

Office Type: Field-based role with limited office time; primarily works outdoors and in customer locations.

Office Location(s): Balch Springs, Texas, with the possibility of working in nearby areas as needed.

Workspace Context:

• Field Work: Field technicians spend the majority of their time working outdoors, maintaining and repairing outside plant infrastructure, and visiting customer locations.
• Vehicle: Field technicians are provided with company vehicles for transportation between job sites and customer locations.
• Equipment: Field technicians use small hand tools, power tools, meters, and other test equipment to perform their duties.

Work Schedule:

• Full-time, 40 hours per week.
• On-call rotation for support as needed.
• Flexible scheduling to accommodate customer needs and network maintenance requirements.

📝 Enhancement Note: Field Technician III roles at Altice USA require a strong focus on outdoor work and customer service, with a flexible work schedule to accommodate customer needs and network maintenance requirements. The role offers opportunities for career progression, cross-functional growth, and continuous learning and development.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to assess communication skills, customer service experience, and basic technical knowledge.
2. Technical Assessment: A hands-on assessment of troubleshooting, repair, and customer service skills, focusing on outside plant infrastructure and related technologies.
3. Behavioral Interview: An in-depth discussion of problem-solving skills, teamwork, and adaptability, with a focus on real-life scenarios and examples.
4. Final Interview: A meeting with the hiring manager or a panel of interviewers to discuss career goals, company culture, and next steps.

Portfolio Review Tips: (N/A - Not Applicable for this Role)

Technical Challenge Preparation:

• Brush up on fiber optics, coaxial cable, and related technologies.
• Familiarize yourself with common troubleshooting techniques and repair procedures.
• Prepare examples of your customer service experience and problem-solving skills.

ATS Keywords: (N/A - Not Applicable for this Role)

📝 Enhancement Note: The interview process for Field Technician III roles at Altice USA focuses on assessing technical skills, customer service experience, and problem-solving abilities. Candidates should be prepared to discuss their experience with outside plant infrastructure, troubleshooting, and repair, as well as their customer service and communication skills.

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable for this Role)

👥 Team Culture & Values

Field Technician Values:

• Customer Focus: Prioritize customer needs and provide excellent service at all times.
• Proactive Problem Solving: Identify and address network issues proactively to minimize customer impact.
• Teamwork: Collaborate effectively with other field technicians, dispatchers, and internal support teams to ensure network reliability and customer satisfaction.
• Continuous Learning: Stay current with industry trends and best practices, and seek opportunities to expand your skill set and advance your career.

Collaboration Style:

• Cross-Functional Collaboration: Work closely with other field technicians, dispatchers, and internal support teams to ensure network reliability and customer satisfaction.
• Knowledge Sharing: Share your expertise and experiences with other field technicians to help them grow and develop their skills.
• Mentoring: Provide guidance and support to less experienced field technicians to help them succeed and advance their careers.

📝 Enhancement Note: Field Technician III roles at Altice USA emphasize customer focus, proactive problem solving, teamwork, and continuous learning. The company's culture of taking ownership, upholding transparency, creating community, and demonstrating expertise provides a supportive environment for field technicians to succeed and grow.

🌐 Work Environment

Office Type: Field-based role with limited office time; primarily works outdoors and in customer locations.

Office Location(s): Balch Springs, Texas, with the possibility of working in nearby areas as needed.

Workspace Context:

• Field Work: Field technicians spend the majority of their time working outdoors, maintaining and repairing outside plant infrastructure, and visiting customer locations.
• Vehicle: Field technicians are provided with company vehicles for transportation between job sites and customer locations.
• Equipment: Field technicians use small hand tools, power tools, meters, and other test equipment to perform their duties.

Work Schedule:

• Full-time, 40 hours per week.
• On-call rotation for support as needed.
• Flexible scheduling to accommodate customer needs and network maintenance requirements.

📝 Enhancement Note: Field Technician III roles at Altice USA require a strong focus on outdoor work and customer service, with a flexible work schedule to accommodate customer needs and network maintenance requirements. The role offers opportunities for career progression, cross-functional growth, and continuous learning and development.

📌 Application Steps

To apply for this Field Technician III - Outside Plant position at Altice USA:

1. Submit your application through the application link provided.
2. Prepare for the phone screen by reviewing your customer service experience and basic technical knowledge.
3. Research Altice USA's company culture and values to demonstrate your fit for the role.
4. Brush up on your troubleshooting, repair, and customer service skills in preparation for the technical assessment.
5. Prepare examples of your problem-solving skills, teamwork, and adaptability for the behavioral interview.
6. Review the company's benefits and compensation packages to ensure they meet your expectations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Altice USA before making application decisions.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

• Tailor every section specifically to Field Technician III - Outside Plant roles, emphasizing outside plant infrastructure, network maintenance, and customer service.
• Include relevant technologies, such as fiber optics, coaxial cable, and related tools and equipment.
• Address the unique work environment, including outdoor work, customer interactions, and flexible scheduling.
• Highlight the importance of customer service, troubleshooting, and repair skills in the role.

Quality Standards:

• Ensure no content overlap between sections; each section must contain unique information.
• Only include Enhancement Notes when making significant inferences about the role, work environment, or company culture.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute relevant keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and role-specific market research.

Industry Expertise:

• Include specific outside plant infrastructure, network maintenance, and customer service-related technologies and practices.
• Address the unique challenges and opportunities of working in outside plant infrastructure and customer-facing roles.
• Provide tactical advice for troubleshooting, repair, and customer service skills development.
• Include outside plant infrastructure-specific interview preparation and coding challenge guidance.
• Emphasize the importance of customer service, problem-solving, and teamwork in Field Technician III roles.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use industry terminology appropriately and accurately, with a focus on outside plant infrastructure, network maintenance, and customer service.
• Include comprehensive benefits and growth opportunities relevant to Field Technician III roles.
• Provide actionable insights that give candidates a competitive advantage in the application process.
• Focus on the unique work environment, customer service, and technical skills required for success in Field Technician III roles.

Technical Focus & Portfolio Emphasis:

• Emphasize outside plant infrastructure, network maintenance, and customer service skills and knowledge.
• Include specific portfolio requirements tailored to the Field Technician III role, with a focus on troubleshooting, repair, and customer service examples.
• Address problem-solving methods, performance optimization, and scalable network architecture in the context of outside plant infrastructure.
• Include technical presentation skills and stakeholder communication for customer service and network maintenance scenarios.

Avoid:

• Generic business jargon not relevant to Field Technician III roles or outside plant infrastructure, network maintenance, and customer service.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-technical terminology unless relevant to the specific Field Technician III role or outside plant infrastructure, network maintenance, and customer service.
• Marketing language unrelated to the unique work environment, customer service, and technical skills required for success in Field Technician III roles.

Generate comprehensive, Field Technician III - Outside Plant role-focused content that serves as a valuable resource for candidates seeking their next opportunity in the telecommunications and cable services industry.