📍 Job Overview

Job Title: Field Technician III
Company: Zayo Group
Location: Minneapolis, MN (Remote - MN)
Job Type: Full-Time
Category: Field Technician
Date Posted: 2025-08-01
Experience Level: Mid-Senior level (5-10 years)
Remote Status: Hybrid (3 days/week in-office)

🚀 Role Summary

Primary Responsibilities: Perform complex field operations, troubleshoot and maintain telecommunications equipment, and ensure network performance.
Key Technologies: Telecommunications equipment, SONET, TDM, DWDM, IP, Ethernet, optical transmission systems, DC power, OTDR, BER, and SONET acceptance testing.

📝 Enhancement Note: This role requires a strong technical background in telecommunications, with a focus on hands-on maintenance and troubleshooting of various equipment. Familiarity with critical infrastructure, ISP/OSP, and associated test systems is essential.

💻 Primary Responsibilities

Installation & Maintenance: Install, test, and commission optical transmission systems, perform preventative maintenance, and handle network and customer services.
Troubleshooting: Troubleshoot and resolve problems involving various types of telecommunications equipment, including optical, electrical, and power testing equipment.
Network Management: Participate in network management, including preventative maintenance, demand maintenance, and materials management.
Safety & Compliance: Ensure compliance with industry best practice standards, OSHA/Company safety rules, and MSDS.
Teamwork & Communication: Collaborate with team members, management, customers, and contractors to resolve issues and improve network performance.
Reporting & Documentation: Write routine reports, fill out documentation, and communicate effectively with stakeholders.

📝 Enhancement Note: This role involves a high level of technical complexity and requires strong problem-solving skills, as well as the ability to work independently and in a team environment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: Minimum of four (4) years of telecom field experience, including installation, testing, and troubleshooting of various telecommunications equipment.

Required Skills:

Proficiency in installing, testing, and troubleshooting telecommunications equipment, including SONET, TDM, DWDM, and IP.
ISP, DC Power, OTDR experience required.
Basic telecom and industry safety training.
Ability to lift and move objects weighing up to 50 pounds.
Possession of a state-issued driver's license.

Preferred Skills:

Advanced telecom training.
Familiarity with critical infrastructure, ISP/OSP, and associated test systems.
Experience with optical, electrical, and power testing equipment.

📝 Enhancement Note: Candidates with additional relevant certifications or advanced training in telecommunications will have an advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with telecommunications equipment, including installation, testing, and troubleshooting.
Showcase problem-solving skills and the ability to work independently and in a team environment.
Highlight any relevant certifications or advanced training in telecommunications.

Technical Documentation:

Provide examples of routine reports, documentation, and communication with stakeholders.
Demonstrate understanding of industry best practice standards, OSHA/Company safety rules, and MSDS.

📝 Enhancement Note: While a web portfolio is not explicitly required for this role, demonstrating relevant experience and technical skills through examples and case studies will be beneficial.

💵 Compensation & Benefits

Salary Range: $27.02 - $45.00/hour, commensurate with experience.

Benefits:

Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy, including paid parental leave

Working Hours: 40 hours/week, with an on-call shift rotation and occasional long shifts with overnight travel.

📝 Enhancement Note: The salary range provided is a guideline and may vary based on geographic location, work experience, skill level, certifications, and other business and organizational needs.

🎯 Team & Company Context

Company Culture: Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. The company values collaboration, innovation, and continuous learning.

Team Structure: The Field Technician III role operates under minimal supervision, with the opportunity to lead projects and collaborate with team members, management, customers, and contractors.

Development Methodology: Zayo follows industry best practice standards for installation, maintenance, troubleshooting, and safekeeping of the network. The company encourages continuous learning and improvement.

Company Website: Zayo Group

📝 Enhancement Note: Zayo's company culture emphasizes teamwork, collaboration, and a commitment to continuous learning and improvement. The Field Technician III role plays a crucial part in maintaining the company's mission-critical network and ensuring high-quality service to customers.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level (5-10 years)

Reporting Structure: The Field Technician III role reports directly to the team lead or manager and may lead projects or provide guidance to other team members.

Technical Impact: This role has a significant impact on the company's network performance, customer satisfaction, and overall business operations.

Growth Opportunities:

Technical Skill Development: Zayo encourages continuous learning and offers opportunities for advanced telecom training and certification.
Leadership Potential: The Field Technician III role may lead projects and provide guidance to other team members, offering opportunities for career progression into leadership positions.
Architecture Decisions: As a subject matter expert, the Field Technician III may influence architecture decisions related to network design, maintenance, and optimization.

📝 Enhancement Note: Zayo offers numerous growth opportunities for Field Technician IIIs, including technical skill development, leadership potential, and the chance to influence architecture decisions related to network design, maintenance, and optimization.

🌐 Work Environment

Office Type: Hybrid (3 days/week in-office)

Office Location(s): Minneapolis, MN

Workspace Context:

Collaborative Environment: The Field Technician III role requires strong collaboration and communication skills, working with team members, management, customers, and contractors to resolve issues and improve network performance.
Development Tools: Zayo provides the necessary tools and equipment for Field Technician IIIs to perform their job effectively, including optical, electrical, and power testing equipment.
Team Interaction: Field Technician IIIs work closely with other team members, management, customers, and contractors to ensure high-quality service and network performance.

Work Schedule: The Field Technician III role operates on a 40-hour/week schedule, with an on-call shift rotation and occasional long shifts with overnight travel.

📝 Enhancement Note: Zayo's hybrid work environment encourages collaboration and teamwork while offering the flexibility to work remotely for part of the week. The company provides the necessary tools and equipment for Field Technician IIIs to perform their job effectively.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone conversation to assess communication skills and technical background.
Technical Assessment: A hands-on assessment of troubleshooting, maintenance, and installation skills related to telecommunications equipment.
Behavioral Interview: An in-depth discussion of problem-solving skills, teamwork, and customer service.
Final Evaluation: A review of the candidate's overall fit for the role and the company.

Portfolio Review Tips:

Highlight relevant experience with telecommunications equipment, including installation, testing, and troubleshooting.
Demonstrate problem-solving skills and the ability to work independently and in a team environment.
Showcase any relevant certifications or advanced training in telecommunications.

Technical Challenge Preparation:

Brush up on troubleshooting, maintenance, and installation skills related to telecommunications equipment.
Familiarize yourself with industry best practice standards, OSHA/Company safety rules, and MSDS.
Prepare for a hands-on assessment of your technical skills.

ATS Keywords: Telecommunications, Field Technician, Installation, Maintenance, Troubleshooting, SONET, TDM, DWDM, IP, Ethernet, Optical Transmission Systems, DC Power, OTDR, BER, SONET Acceptance Testing, Network Services, Preventative Maintenance, Documentation, Safety Compliance, Customer Communication, Team Leadership, Problem-Solving, Collaboration, Teamwork, Customer Service.

📝 Enhancement Note: Zayo's interview process focuses on assessing the candidate's technical skills, problem-solving abilities, and fit within the company's collaborative culture. The company values candidates with relevant experience and a strong technical background in telecommunications.

🛠 Technology Stack & Web Infrastructure

Telecommunications Equipment:

SONET, TDM, DWDM, IP, Ethernet
Optical, electrical, and power testing equipment
DC power plants and high voltage electrical systems

Network Infrastructure:

Fiber optic cables and buried cable
Construction sites and other facilities
Critical infrastructure and ISP/OSP environments

Testing Equipment:

OTDR, Ethernet, BER, and SONET acceptance testing equipment

📝 Enhancement Note: Zayo's technology stack focuses on telecommunications equipment, network infrastructure, and testing equipment. The company requires strong technical proficiency in these areas for the Field Technician III role.

👥 Team Culture & Values

Field Technician Values:

Safety First: Prioritize safety in all aspects of the job, following OSHA/Company safety rules and MSDS.
Customer Focus: Maintain a strong focus on customer service and network performance.
Collaboration: Work effectively with team members, management, customers, and contractors to resolve issues and improve network performance.
Continuous Learning: Stay up-to-date with industry best practice standards, new technologies, and emerging trends in telecommunications.

Collaboration Style:

Teamwork: Collaborate closely with team members, management, customers, and contractors to ensure high-quality service and network performance.
Communication: Communicate effectively with stakeholders, providing clear and concise updates on network status, maintenance activities, and any issues that arise.
Problem-Solving: Work together to troubleshoot and resolve problems involving several concrete variables, using deductive reasoning skills to improve the customer experience and network performance.

📝 Enhancement Note: Zayo's Field Technician III role emphasizes safety, customer focus, collaboration, and continuous learning. The company values teamwork, effective communication, and strong problem-solving skills.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Equipment Troubleshooting: Troubleshoot and resolve problems involving various types of telecommunications equipment, including optical, electrical, and power testing equipment.
Network Management: Participate in network management, including preventative maintenance, demand maintenance, and materials management.
Safety Compliance: Ensure compliance with industry best practice standards, OSHA/Company safety rules, and MSDS.
Customer Service: Maintain a strong focus on customer service and network performance, addressing customer concerns and resolving issues promptly.

Learning & Development Opportunities:

Technical Skill Development: Zayo encourages continuous learning and offers opportunities for advanced telecom training and certification.
Leadership Potential: The Field Technician III role may lead projects and provide guidance to other team members, offering opportunities for career progression into leadership positions.
Architecture Decisions: As a subject matter expert, the Field Technician III may influence architecture decisions related to network design, maintenance, and optimization.

📝 Enhancement Note: Zayo's Field Technician III role presents numerous technical challenges and growth opportunities, including technical skill development, leadership potential, and the chance to influence architecture decisions related to network design, maintenance, and optimization.

💡 Interview Preparation

Technical Questions:

Equipment Troubleshooting: Describe your experience with troubleshooting telecommunications equipment, including optical, electrical, and power testing equipment.
Network Management: Explain your approach to network management, including preventative maintenance, demand maintenance, and materials management.
Safety Compliance: Discuss your understanding of industry best practice standards, OSHA/Company safety rules, and MSDS.
Customer Service: Share examples of how you've provided excellent customer service and resolved customer concerns promptly.

Company & Culture Questions:

Company Values: Explain how you align with Zayo's company values, including safety, customer focus, collaboration, and continuous learning.
Teamwork: Describe your experience working in a team environment, collaborating with team members, management, customers, and contractors to resolve issues and improve network performance.
Problem-Solving: Provide examples of how you've used deductive reasoning skills to troubleshoot and resolve complex problems in a telecommunications environment.

Portfolio Presentation Strategy:

Relevant Experience: Highlight your relevant experience with telecommunications equipment, including installation, testing, and troubleshooting.
Problem-Solving Skills: Demonstrate your problem-solving skills and the ability to work independently and in a team environment.
Customer Service Focus: Showcase your customer service skills and commitment to maintaining high-quality service and network performance.

📝 Enhancement Note: Zayo's interview process focuses on assessing the candidate's technical skills, problem-solving abilities, and fit within the company's collaborative culture. The company values candidates with relevant experience and a strong technical background in telecommunications.

📌 Application Steps

To apply for this Field Technician III position:

Submit Application: Submit your application through the application link provided.
Prepare Portfolio: Highlight your relevant experience with telecommunications equipment, including installation, testing, and troubleshooting. Demonstrate problem-solving skills and the ability to work independently and in a team environment. Showcase any relevant certifications or advanced training in telecommunications.
Brush Up on Technical Skills: Review your troubleshooting, maintenance, and installation skills related to telecommunications equipment. Familiarize yourself with industry best practice standards, OSHA/Company safety rules, and MSDS. Prepare for a hands-on assessment of your technical skills.
Research Zayo: Learn about Zayo's company culture, values, and commitment to continuous learning and improvement. Understand the company's mission and how the Field Technician III role contributes to its success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Field Technician III - Minneapolis, MN