Field Technician - Cape

📍 Job Overview

• Job Title: Field Technician - Cape
• Company: Rottler Pest Control Co
• Location: Cape Girardeau, Missouri, United States
• Job Type: On-site
• Category: Field Service & Operations
• Date Posted: 2025-02-12
• Experience Level: 2-5 years
• Remote Status: On-site

🚀 Role Summary

• Pest Control Technician responsible for inspecting, treating, and preventing pest issues in residential and commercial properties.
• Customer-Focused role that involves building and maintaining customer relationships while providing exceptional service.
• Problem-Solving and Sales aspects, as technicians must identify pest problems, suggest services, and upsell additional treatments.
• Physical Demands include the ability to work with extension ladders, lift up to 50 pounds, and work in various environmental conditions and confined spaces.

📝 Enhancement Note: This role requires a balance of technical skills, customer service, and physical capabilities, making it well-suited for individuals with experience in customer-facing jobs and a knack for problem-solving.

💻 Primary Responsibilities

• Pest Inspection & Treatment: Identify pest harborage, entries, and issues, then treat them accordingly.
• Customer Relationship Building: Maintain high service standards and foster strong customer relationships through effective communication and problem-solving.
• Sales & Upselling: Suggest and sell additional services to meet customer needs and increase revenue.
• Documentation & Reporting: Accurately document service details, customer interactions, and any notable observations.
• Team Collaboration: Participate in group meetings, account reviews, and ongoing training to improve skills and service quality.
• Flexible Hours: Work independently and as part of a team, with the ability to work flexible hours as needed.

📝 Enhancement Note: This role requires a high level of self-organization, as technicians must manage their time effectively, prioritize tasks, and ensure customer satisfaction.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required.

Experience:

• 3+ years of experience working with the public in a customer-facing role.
• Experience using computers and smartphones.

Required Skills:

• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong observation and documentation skills.
• Ability to work independently and in a team environment.
• Physical fitness to work with extension ladders, lift up to 50 pounds, and work in various environmental conditions and confined spaces.

Preferred Skills:

• Previous pest control or related industry experience.
• Bilingual or multilingual abilities.

📝 Enhancement Note: While previous pest control experience is not required, it can be beneficial for a quicker understanding of the role and industry-specific terminology.

📊 Web Portfolio & Project Requirements (N/A)

• This role does not require a web portfolio or project requirements, as it is not a web development or server administration position.

💵 Compensation & Benefits

Salary Range:

• Starting Salary: $18 per hour.
• Unlimited Sales Commissions: Opportunities to earn additional income through upselling services.

Benefits:

• Paid Time Off.
• Company Matched 401k.
• Medical Insurance.
• Vision Insurance.
• Dental Insurance.
• Life Insurance.
• Disability Insurance.
• Use of a Company Vehicle.

Working Hours:

• Standard Hours: 40 hours per week, with the ability to work flexible hours as needed.

📝 Enhancement Note: The salary range is based on the provided information and industry standards for pest control technicians in the Cape Girardeau, Missouri area.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Pest Control.
• Company Size: Medium-sized, family-owned business.
• Founded: 1956.
• Team Structure: Technicians work independently while servicing routes, with regular team meetings and training sessions to foster collaboration and knowledge sharing.

📈 Career & Growth Analysis

• Role Level: Field Technician - Entry to Mid-level.
• Reporting Structure: Reports directly to the Branch Manager or Regional Manager.
• Technical Impact: Technicians directly impact customer satisfaction and the company's reputation through their ability to identify and resolve pest issues effectively.

📝 Enhancement Note: Career growth opportunities may include promotions to Senior Technician, Team Lead, or Branch Manager positions, depending on the individual's performance and the company's needs.

🌐 Work Environment

• Office Type: Field-based, with regular team meetings and training sessions at the local branch office.
• Office Location(s): Cape Girardeau, Missouri.
• Workspace Context: Technicians primarily work outdoors, visiting residential and commercial properties to inspect and treat for pests. They use company-provided vehicles and equipment to perform their duties.

📝 Enhancement Note: The work environment can vary depending on the season, weather conditions, and the specific properties being serviced.

📄 Application & Technical Interview Process (N/A)

• This role does not have a technical interview process, as it is not a web development or server administration position.

🛠 Technology Stack & Web Infrastructure (N/A)

• This role does not require a specific technology stack or web infrastructure knowledge, as it is not a web development or server administration position.

👥 Team Culture & Values

• Company Values: Rottler Pest Solutions values professionalism, customer focus, teamwork, and continuous learning.
• Collaboration Style: Technicians work independently while servicing routes but collaborate with team members during meetings, training sessions, and account reviews.

📝 Enhancement Note: The company culture emphasizes strong communication, problem-solving, and a commitment to providing exceptional customer service.

⚡ Challenges & Growth Opportunities

• Technical Challenges: Identifying and resolving pest issues in various environments, working with extension ladders, and lifting heavy objects.
• Learning & Development Opportunities: Company-provided training programs, ongoing education, and career advancement opportunities within the organization.

📝 Enhancement Note: Technicians must stay up-to-date with industry best practices, new pest control techniques, and product information to ensure they provide the best possible service to their customers.

💡 Interview Preparation

• Application Process: Submit an application through the provided link, highlighting relevant experience working with the public, problem-solving skills, and physical capabilities.
• Interview Process: The interview process may include a phone or in-person screening, a background check, and a drug test. Applicants should be prepared to discuss their relevant experience, customer service skills, and problem-solving abilities.

📝 Enhancement Note: Applicants should research the company and understand the responsibilities of the role to demonstrate their enthusiasm and commitment during the interview process.

📌 Application Steps

To apply for this Field Technician - Cape position:

1. Submit your application through the application link.
2. Highlight your relevant experience working with the public, problem-solving skills, and physical capabilities in your application and interview.
3. Prepare for the interview process by researching the company and understanding the responsibilities of the role.
4. Pass the required background check, drug test, and any other assessments as needed.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.