📍 Job Overview

• Job Title: Field Technician
• Company: TEKsystems
• Location: Hilton Head Island, SC, United States
• Job Type: On-site
• Category: IT Support & Services
• Date Posted: June 11, 2025
• Experience Level: Entry Level

🚀 Role Summary

• Support healthcare client's go-live deployment efforts for a 7-month project
• Install, configure, and support end-user devices, peripherals, and software
• Troubleshoot issues, perform root cause analysis, and provide technical training
• Collaborate with internal stakeholders for escalations and complex issue resolution
• Maintain accurate asset tracking and documentation

📝 Enhancement Note: This role requires strong technical skills and the ability to work well under pressure, as it involves supporting a critical go-live deployment project.

💻 Primary Responsibilities

• Hardware Deployment & Configuration: Install, connect, and configure various end-user hardware, including printers, scanners, carts, laptops, and desktops, following predefined scripts and documentation.
• Testing & Troubleshooting: Use predefined scripts to test workstations within the footprint to validate printing/mapping. Submit incidents and perform basic troubleshooting to rectify issues discovered during testing.
• Collaboration & Support: Collaborate with internal stakeholders for escalations and complex issue resolution. Perform root cause analysis and provide technical documentation when appropriate.
• Training & Documentation: Provide basic technical training to end users and maintain accurate asset tracking and documentation.
• Project Support: Support hardware refresh and facility technology deployment projects as needed.

🎓 Skills & Qualifications

Education:

• High School Diploma required
• Bachelor's degree preferred

Experience:

• Entry-level position with a focus on technical skills and problem-solving

Required Skills:

• Proven experience in a support role or similar environment
• Strong technical troubleshooting skills
• Excellent communication and collaboration skills
• Ability to lift and carry objects weighing up to 40 pounds
• Stamina to maintain attention to detail despite interruptions

Preferred Skills (per healthcare client's job description):

• Mobility to work in a standard office setting and use standard office equipment, including a computer
• Strength to lift and carry objects weighing up to 40 pounds
• Preferred: Bachelor's degree and CompTIA A+ certification

📝 Enhancement Note: While not explicitly stated, having experience with healthcare-specific software or hardware would be beneficial for this role.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not applicable, as this role focuses on on-site hardware deployment and support rather than web development projects.
• Technical Documentation: Maintain accurate and up-to-date asset tracking and documentation, including hardware installation, configuration, and troubleshooting steps.

💵 Compensation & Benefits

Salary Range:

• $20.00 - $22.00 per hour
• 📝 Enhancement Note: The salary range is based on the average hourly rate for IT Support Specialists in the Hilton Head Island, SC area, according to data from Glassdoor and Indeed.

Benefits:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Working Hours:

• Full-time position with standard office hours (Monday-Friday, 8:00 AM - 5:00 PM, with a 1-hour lunch break)
• 📝 Enhancement Note: The working hours may vary depending on project needs and deployment schedules.

🎯 Team & Company Context

Company Culture

• Industry: IT Services & Consulting
• Company Size: Large (80,000+ employees)
• Founded: 1983
• Team Structure: The Field Technician will work closely with internal stakeholders, including project managers, technical leads, and other support team members.
• Development Methodology: Not applicable, as this role focuses on hardware deployment and support rather than software development.

Company Website: TEKsystems

📝 Enhancement Note: TEKsystems is a leading provider of business and technology services, with a strong focus on delivering strategic solutions to its clients. The company values collaboration, innovation, and continuous learning.

📈 Career & Growth Analysis

IT Support Career Level:

• Entry-level position with a focus on developing technical skills and gaining experience in hardware deployment and support.
• 📝 Enhancement Note: This role provides an excellent opportunity for individuals looking to break into the IT industry or gain experience in hardware support and troubleshooting.

Reporting Structure:

• The Field Technician will report directly to the on-site project manager or technical lead.
• 📝 Enhancement Note: The reporting structure may vary depending on the specific project and client needs.

Technical Impact:

• The Field Technician will play a crucial role in ensuring the successful deployment and support of end-user devices and peripherals, enabling healthcare clients to provide efficient and effective care to their patients.

Growth Opportunities:

• Technical Skill Development: Gain experience in hardware deployment, configuration, and troubleshooting, as well as exposure to various end-user devices and peripherals.
• Project Management: Develop project management skills by collaborating with internal stakeholders and contributing to the overall success of the go-live deployment project.
• Career Progression: Demonstrate strong performance and technical skills to qualify for future opportunities, such as senior support roles or specialized technical positions.

📝 Enhancement Note: While this role is temporary, it provides valuable experience and the opportunity to network with industry professionals, potentially leading to full-time employment opportunities.

🌐 Work Environment

Office Type: On-site, with a focus on hardware deployment and support in a healthcare environment. Office Location(s): Hilton Head Island, SC, United States

Workspace Context:

• Hardware Deployment: Work in various healthcare facilities, installing and configuring end-user devices and peripherals according to predefined scripts and documentation.
• Testing & Troubleshooting: Perform testing and troubleshooting in a lab or controlled environment, as well as on-site at healthcare facilities.
• Collaboration & Support: Work closely with internal stakeholders, including project managers, technical leads, and other support team members, to ensure the successful deployment and support of end-user devices and peripherals.

Work Schedule:

• Full-time position with standard office hours (Monday-Friday, 8:00 AM - 5:00 PM, with a 1-hour lunch break)
• 📝 Enhancement Note: The work schedule may vary depending on project needs and deployment schedules, potentially requiring some weekend or evening work.

📝 Enhancement Note: The work environment for this role is dynamic and fast-paced, with a strong focus on delivering results and ensuring client satisfaction.

📄 Application & Technical Interview Process

Interview Process:

• Phone Screen: A brief phone or video call to discuss the role, qualifications, and availability.
• On-site Interview: A visit to the TEKsystems office or the healthcare client's facility to meet with the project manager or technical lead and discuss the role in more detail.
• Technical Assessment: A hands-on assessment to evaluate technical skills, including hardware deployment, configuration, and troubleshooting.
• Final Decision: The hiring manager will make a decision based on the candidate's qualifications, technical skills, and cultural fit.

Portfolio Review Tips:

• Not applicable, as this role focuses on hardware deployment and support rather than web development projects.

Technical Challenge Preparation:

• Familiarize yourself with the hardware deployment process, including installation, configuration, and troubleshooting steps.
• Brush up on your technical troubleshooting skills and be prepared to discuss your approach to resolving hardware-related issues.
• Research the healthcare client and their specific hardware and software requirements.

ATS Keywords:

• Hardware Deployment
• Hardware Configuration
• Hardware Troubleshooting
• End-user Support
• Technical Documentation
• Asset Tracking
• Collaboration
• Root Cause Analysis
• Testing
• Deployment
• Project Management
• Technical Skills
• Problem-solving

📝 Enhancement Note: While this role does not involve web development or server administration, having a strong understanding of hardware deployment, configuration, and troubleshooting is essential for success in this position.

🛠 Technology Stack & Web Infrastructure

Hardware & Software Technologies:

• Various end-user devices, peripherals, and software, including printers, scanners, carts, laptops, desktops, and healthcare-specific software.
• 📝 Enhancement Note: The specific hardware and software requirements will depend on the healthcare client and the project at hand.

Deployment & DevOps Tools:

• Not applicable, as this role focuses on hardware deployment and support rather than software development or deployment.

📝 Enhancement Note: While this role does not involve web development or server administration, having a strong understanding of hardware deployment, configuration, and troubleshooting is essential for success in this position.

👥 Team Culture & Values

IT Support Values:

• Reliability: Consistently deliver high-quality hardware deployment and support services to ensure client satisfaction.
• Problem-solving: Demonstrate strong technical troubleshooting skills and the ability to resolve hardware-related issues efficiently.
• Collaboration: Work closely with internal stakeholders, including project managers, technical leads, and other support team members, to ensure the successful deployment and support of end-user devices and peripherals.
• Continuous Learning: Stay up-to-date with the latest hardware deployment and support best practices and technologies.

Collaboration Style:

• Cross-functional Integration: Work closely with internal stakeholders, including project managers, technical leads, and other support team members, to ensure the successful deployment and support of end-user devices and peripherals.
• Knowledge Sharing: Contribute to the team's collective knowledge and expertise by sharing best practices, troubleshooting tips, and hardware deployment strategies.
• Technical Mentoring: Provide guidance and support to less experienced team members, helping them develop their technical skills and gain experience in hardware deployment and support.

📝 Enhancement Note: TEKsystems values collaboration, innovation, and continuous learning, and encourages its team members to work together to deliver exceptional results to its clients.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Hardware Deployment: Install, configure, and support a wide range of end-user devices and peripherals, often in demanding and fast-paced environments.
• Troubleshooting: Diagnose and resolve hardware-related issues efficiently, often under tight deadlines and with limited resources.
• Adaptability: Quickly learn and adapt to new hardware, software, and deployment processes as needed.

Learning & Development Opportunities:

• Technical Skill Development: Gain experience in hardware deployment, configuration, and troubleshooting, as well as exposure to various end-user devices and peripherals.
• Project Management: Develop project management skills by collaborating with internal stakeholders and contributing to the overall success of the go-live deployment project.
• Career Progression: Demonstrate strong performance and technical skills to qualify for future opportunities, such as senior support roles or specialized technical positions.

📝 Enhancement Note: While this role is temporary, it provides valuable experience and the opportunity to network with industry professionals, potentially leading to full-time employment opportunities.

💡 Interview Preparation

Technical Questions:

• Hardware Deployment: Describe your experience with hardware deployment, including installation, configuration, and testing processes. Provide specific examples of hardware deployment projects you have worked on and the challenges you faced.
• Troubleshooting: Walk through your approach to diagnosing and resolving hardware-related issues. Provide specific examples of troubleshooting scenarios you have encountered and how you addressed them.
• Collaboration: Discuss your experience working with internal stakeholders, including project managers, technical leads, and other support team members. Describe how you have contributed to the successful deployment and support of end-user devices and peripherals in a collaborative environment.

Company & Culture Questions:

• TEKsystems: Research TEKsystems' history, mission, and values. Be prepared to discuss how your personal values align with the company's culture and how you can contribute to its success.
• Healthcare Client: Research the specific healthcare client and their go-live deployment project. Be prepared to discuss how your technical skills and experience can help ensure the project's success.

Portfolio Presentation Strategy:

• Not applicable, as this role focuses on hardware deployment and support rather than web development projects.

📝 Enhancement Note: While this role does not involve web development or server administration, having a strong understanding of hardware deployment, configuration, and troubleshooting is essential for success in this position.

📌 Application Steps

To apply for this Field Technician position:

1. Submit your application through the TEKsystems careers portal.
2. Prepare for the phone or video screen by reviewing the job description and practicing your responses to common interview questions.
3. Research the healthcare client and their specific hardware and software requirements to demonstrate your understanding of the role and the project.
4. Brush up on your technical troubleshooting skills and be prepared to discuss your approach to resolving hardware-related issues.
5. Familiarize yourself with the hardware deployment process, including installation, configuration, and testing steps.
6. Prepare for the on-site interview by dressing professionally and bringing any relevant documentation or portfolio pieces that showcase your technical skills and experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.