📍 Job Overview

Job Title: Field Technician
Company: Sleep Number
Location: Meridian, Idaho
Job Type: Full-Time
Category: Field Service Technician
Date Posted: 2025-06-11
Experience Level: Entry-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Dream Big: Sleep Number, a sleep wellness technology leader, is seeking a Field Technician to deliver exceptional customer experiences and represent our premiere brand.
Wellbeing Focused: Join a mission-driven team that prioritizes the health and wellbeing of society through higher quality sleep, with a comprehensive benefits package and a culture that supports work-life balance.
Growth Opportunities: Develop your skills and career in a vertically integrated business model, from start to finish, including selling in our over 650 stores nationwide.

📝 Enhancement Note: Sleep Number's focus on sleep as a central aspect of wellbeing presents an excellent opportunity for candidates passionate about improving people's lives through better sleep.

💻 Primary Responsibilities

Lead Customers to a Great First Night: Field Technicians guide customers through a successful first night with their Sleep Number smart bed, ensuring a proven, quality sleep experience.
Communicate Product Features: Effectively convey the features and benefits of Sleep Number products to customers, helping them make informed purchasing decisions.
Become a Trusted 'Sleep Expert': Develop expertise in Sleep Number products and the science behind our smart beds, becoming a trusted resource for customers.
Connect with a Diverse Array of Customers: Build rapport with customers from various backgrounds, understanding their unique sleep needs and preferences.

📝 Enhancement Note: Success in this role requires strong communication skills, active listening, and the ability to adapt to diverse customer needs and preferences.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: Prior experience in a customer-facing role is preferred but not required.

Required Skills:

Strong communication skills
Ability to lift and carry up to 200 lbs. with help of a partner
Valid driver's license and ability to maintain identification that allows access to military bases (State issued enhanced driver’s license (Real ID), Enhanced ID, Passport Card, U.S. Department of Defense ID or other acceptable identification)
Ability to work in a team environment and deliver with a partner
Passion for representing a premiere brand and delivering proven quality sleep

Preferred Skills:

Prior experience in a retail or customer service environment
Knowledge of sleep science and wellness principles
Familiarity with Sleep Number products and smart beds

📝 Enhancement Note: While not required, prior experience in a customer-facing role or knowledge of sleep science can provide a strong foundation for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role.

Technical Documentation: Not applicable for this role.

💵 Compensation & Benefits

Salary Range: $20.75 per hour, with opportunities to make up to an extra $400/month through our Monthly Incentive Program.

Benefits:

Gift of Sleep: Receive a FREE Sleep Number bed
Climate controlled trucks
Paid, on-the-job training
Work in a team environment delivering with a partner
Represent a premiere brand and deliver proven quality sleep
Comprehensive benefits package, including medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and more (for eligible team members)

Working Hours: Full-time position, with a standard workweek of 40 hours.

📝 Enhancement Note: Sleep Number offers competitive pay programs and an extensive benefits package to support the wellbeing of their team members and their families.

🎯 Team & Company Context

🏢 Company Culture

Industry: Sleep wellness technology.

Company Size: Sleep Number employs over 4,000 team members across the United States.

Founded: In 1987, Sleep Number pioneered the concept of Sleep Number beds, focusing on the science of sleep and improving the wellbeing of society through higher quality sleep.

Team Structure: Field Technicians work in teams, delivering products and exceptional customer experiences together.

Development Methodology: Not applicable for this role.

Company Website: careers.sleepnumber.com/us/en

📝 Enhancement Note: Sleep Number's vertically integrated business model allows for a unique opportunity to grow and develop within the company, from start to finish, including selling in their over 650 stores nationwide.

📈 Career & Growth Analysis

Field Technician Career Level: Entry-level position with opportunities for growth and development within the company.

Reporting Structure: Field Technicians report directly to the Store Manager or Field Service Manager.

Technical Impact: Field Technicians play a crucial role in delivering exceptional customer experiences and representing the Sleep Number brand, directly impacting customer satisfaction and loyalty.

Growth Opportunities:

Develop expertise in Sleep Number products and sleep science
Advance to leadership roles within the company, such as Store Manager or Field Service Manager
Pursue career opportunities in other departments, such as sales, marketing, or customer service

📝 Enhancement Note: Sleep Number's focus on employee wellbeing and growth opportunities presents an excellent environment for candidates seeking to develop their careers in the sleep wellness industry.

🌐 Work Environment

Office Type: Not applicable for this role.

Office Location(s): Meridian, Idaho

Workspace Context:

Field Technicians work primarily in customers' homes, delivering and setting up Sleep Number smart beds.
A climate-controlled truck is provided for transportation and storage of products.
Field Technicians work in teams, delivering with a partner and collaborating to ensure a successful customer experience.

Work Schedule: Full-time position, with a standard workweek of 40 hours. Field Technicians may work evenings and weekends as needed to accommodate customer schedules.

📝 Enhancement Note: Field Technicians should be comfortable working in various environments and with diverse customers, as they will be visiting customers' homes to deliver and set up Sleep Number smart beds.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screening to assess communication skills and customer service experience.
In-store or on-site interview to evaluate product knowledge, customer service skills, and cultural fit.
Background check and drug test (if required by local laws).

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation: Not applicable for this role.

ATS Keywords: Customer Service, Communication, Teamwork, Problem Solving, Physical Stamina, Sales Skills, Adaptability, Attention to Detail, Sleep Number, Field Technician, Customer Experience, Product Delivery, Sleep Wellness, Sleep Science, Customer Satisfaction, Customer Loyalty

📝 Enhancement Note: While this role does not involve a technical challenge or portfolio review, candidates should focus on demonstrating their customer service skills, communication abilities, and enthusiasm for the Sleep Number brand during the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies: Not applicable for this role.

Development & DevOps Tools: Not applicable for this role.

📝 Enhancement Note: As this role focuses on customer service and product delivery, there are no relevant technology stacks or web infrastructure requirements to consider.

👥 Team Culture & Values

Field Technician Values:

Customer Focus: Prioritize customer satisfaction and deliver exceptional customer experiences.
Teamwork: Collaborate with team members to ensure successful product delivery and customer satisfaction.
Adaptability: Adapt to diverse customer needs, preferences, and environments.
Integrity: Represent the Sleep Number brand with honesty and professionalism.
Growth Mindset: Continuously learn and develop expertise in Sleep Number products and sleep science.

Collaboration Style:

Field Technicians work in teams, delivering products and exceptional customer experiences together.
Regular communication and collaboration with team members, Store Managers, and Field Service Managers are essential for success in this role.

📝 Enhancement Note: Sleep Number's focus on customer satisfaction, teamwork, and continuous learning creates an environment where Field Technicians can thrive and develop their careers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Lifting and carrying heavy objects (up to 200 lbs. with assistance)
Working in various environments and with diverse customers
Maintaining a valid driver's license and acceptable identification for military base access

Learning & Development Opportunities:

Develop expertise in Sleep Number products and sleep science
Attend company-provided training and development programs
Seek out mentorship opportunities from experienced team members and leaders

📝 Enhancement Note: Field Technicians should be prepared to face physical demands and adapt to diverse environments and customers, while also seeking opportunities to learn and grow within the company.

💡 Interview Preparation

Technical Questions: Not applicable for this role.

Company & Culture Questions:

How do you prioritize customer satisfaction and deliver exceptional customer experiences?
Describe a time when you had to adapt to a challenging customer or environment. How did you handle the situation, and what was the outcome?
How do you maintain a positive attitude and professionalism when faced with physical demands or difficult customers?

Portfolio Presentation Strategy: Not applicable for this role.

📝 Enhancement Note: Candidates should focus on demonstrating their customer service skills, communication abilities, and enthusiasm for the Sleep Number brand during the interview process, rather than preparing a technical portfolio or challenge.

📌 Application Steps

To apply for this Field Technician position:

Submit your application through the Sleep Number careers website.
Prepare for the phone or video screening by practicing your communication skills and reviewing your customer service experience.
Research the Sleep Number brand, products, and sleep wellness principles to demonstrate your enthusiasm and knowledge during the interview process.
Be prepared to discuss your ability to lift and carry heavy objects, work in various environments, and maintain a valid driver's license and acceptable identification for military base access.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Field Technician