Field Technician

📍 Job Overview

• Job Title: Field Technician
• Company: Mellon Group of Companies
• Location: Ljubljana, Slovenia
• Job Type: On-site, Full-time
• Category: Field Service & Maintenance
• Date Posted: July 30, 2025

🚀 Role Summary

• 📝 Enhancement Note: Mellon Group of Companies is seeking a Field Technician to provide on-site support and maintenance for their products, acting as a liaison between the company and end-users. This role requires a strong technical background and excellent communication skills.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities of the Field Technician role involve hands-on product servicing, troubleshooting, and customer interaction. The ideal candidate will have a patient and optimistic approach to problem-solving and be able to work independently.

• 📝 Enhancement Note: This role requires a clean driver's license and the ability to travel to customer premises as needed.

• 📝 Enhancement Note: The Field Technician will also be responsible for updating service tickets, monitoring product functionality, and responding to customer calls for problem identification and resolution.

• 📝 Enhancement Note: While not explicitly stated, experience with Microsoft Office applications and a basic understanding of networking concepts may be beneficial for this role.

🎓 Skills & Qualifications

Education: A degree in related studies such as electrical, mechanical, or computer technology is required.

Experience: Previous experience in a similar role or relevant field is preferred but not required.

Required Skills:

• Troubleshooting skills (hardware, software, and networking)
• Excellent communication and facilitation skills
• Patient and optimistic approach to problem-solving
• Clean driver's license
• Fluency in written and spoken English (advantageous)

Preferred Skills:

• Experience with Microsoft Office applications
• Basic networking knowledge
• Familiarity with customer service principles

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role does not involve web development or server administration, portfolio requirements are not applicable.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Ljubljana, Slovenia, is estimated to be between €1,500 and €2,000 gross per month, based on market research and industry standards for field service technicians.

Benefits:

• Excellent working conditions
• A people-oriented organization fostering professional growth
• Training and development opportunities
• Competitive compensation
• Multinational working environment

🎯 Team & Company Context

🏢 Company Culture

Industry: Mellon Group of Companies operates in the technology sector, specializing in providing specialized technological solutions and value-added services to financial institutions and organizations with strong consumer transactions businesses.

Company Size: Mellon Group of Companies is a multinational organization with a significant global presence, employing over 5,000 people worldwide. This means that the Field Technician will have the opportunity to work in a diverse and dynamic environment.

Founded: Mellon Technologies was founded in 1983, and Mellon Group of Companies was established in 2005. The company has a rich history and a strong track record in the technology industry.

Team Structure: The Field Technician will work closely with other field service technicians, customer support specialists, and product specialists to ensure customer satisfaction and product functionality.

Development Methodology: As this role does not involve web development or software engineering, development methodologies are not applicable.

Company Website: Mellon Group of Companies

📈 Career & Growth Analysis

Web Technology Career Level: N/A

Reporting Structure: The Field Technician will report directly to the Field Service Manager.

Technical Impact: The Field Technician will have a direct impact on customer satisfaction and product functionality by providing on-site support and maintenance.

Growth Opportunities:

• Opportunities for professional growth and development within the company
• Potential to advance to a Field Service Manager or similar role with experience and strong performance

🌐 Work Environment

Office Type: On-site, with regular travel to customer premises

Office Location(s): Šiška District, Ljubljana, Slovenia

Workspace Context:

• The Field Technician will spend most of their time on customer premises, providing on-site support and maintenance
• A company vehicle will be provided for travel to customer locations
• The Field Technician will have access to necessary tools and equipment to perform their job effectively

Work Schedule: The Field Technician will work a standard full-time workweek, with the possibility of overtime or on-call duties as needed.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screen to assess communication skills and basic qualifications
2. On-site interview to discuss technical skills, problem-solving abilities, and cultural fit
3. Practical assessment or trial day to demonstrate troubleshooting skills and customer service aptitude

Portfolio Review Tips: N/A

Technical Challenge Preparation: N/A

ATS Keywords: Field Technician, Customer Service, Troubleshooting, Hardware, Software, Networking, Problem-solving, Communication, Facilitation, Driver's License, English

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role does not involve web development or server administration, technology stack and web infrastructure are not applicable.

👥 Team Culture & Values

Web Development Values: N/A

Collaboration Style: The Field Technician will work closely with other field service technicians, customer support specialists, and product specialists to ensure customer satisfaction and product functionality. Collaboration will be key to resolving complex issues and maintaining strong customer relationships.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting complex hardware, software, and networking issues on-site
• Working in diverse customer environments with varying levels of technical expertise
• Maintaining a patient and optimistic approach to problem-solving under pressure

Learning & Development Opportunities:

• Opportunities for professional growth and development within the company
• Potential to advance to a Field Service Manager or similar role with experience and strong performance
• Access to training and development resources to enhance technical skills and knowledge

💡 Interview Preparation

Technical Questions:

• Describe a complex technical issue you've faced and how you resolved it.
• How do you approach troubleshooting hardware, software, and networking issues?
• Can you walk us through a time when you had to explain a technical concept to a non-technical customer?

Company & Culture Questions:

• Why are you interested in this role with Mellon Group of Companies?
• How do you handle working under pressure and tight deadlines?
• Can you provide an example of a time when you went above and beyond to ensure customer satisfaction?

Portfolio Presentation Strategy: N/A

📌 Application Steps

To apply for this Field Technician position:

1. Submit your application through the Mellon Group of Companies careers page.
2. Prepare for the phone or video screen by practicing your communication skills and reviewing your technical qualifications.
3. Research the company and its products to demonstrate your interest and preparation for the on-site interview.
4. Prepare for the practical assessment or trial day by reviewing common troubleshooting techniques and customer service best practices.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.