📍 Job Overview

Job Title: Field Technician
Company: LinkUs Enterprises, LLC
Location: Lebanon, OR
Job Type: On-site
Category: Field Service Technician
Date Posted: August 2, 2025
Experience Level: Entry-level to 2 years of experience
Remote Status: On-site

🚀 Role Summary

Install and service smart home and satellite technology for customers
Educate customers on products and recommend additional services
Maintain high-quality service standards and customer satisfaction
Drive to various job sites and perform home visits, site surveys, and broadband connection quality checks

📝 Enhancement Note: This role requires a balance of technical skills, customer service, and sales abilities. Successful candidates will have a strong customer focus and be comfortable with tools and various work environments.

💻 Primary Responsibilities

Installation & Troubleshooting: Install and troubleshoot Dish services and Smart Home equipment (Nest, Google, Polk, etc.)
Home Visits & Site Surveys: Perform home visits, site surveys, and ensure broadband connection quality
Customer Education & Sales: Present product options, recommend additional services, and sell smart home upgrades on-site
Maintenance & Quality Standards: Maintain high-quality service standards, performance metrics, and customer satisfaction
Travel: Drive to various job sites, some of which may be 30+ minutes away

📝 Enhancement Note: This role involves a significant amount of travel and requires candidates to be comfortable working in various environments, including outdoor work and confined spaces.

🎓 Skills & Qualifications

Education: High school diploma or equivalent (GED)

Experience: No formal experience required; basic computer and electronics knowledge preferred

Required Skills:

Basic computer and electronics knowledge (A/V experience a plus)
Comfortable with tools, ladders, crawlspaces, and outdoor work in all weather conditions
Ability to lift up to 60 lbs and work in confined spaces (attics, crawlspaces, etc.)
Friendly, professional, and confident communicating with customers
Willingness to learn and sell smart home upgrades and provide solutions on-site to customers

Preferred Skills:

Previous experience in field service, installation, or customer service roles
Strong sales skills and experience with upselling products or services
Experience working with smart home equipment and satellite technology

📝 Enhancement Note: While no formal experience is required, candidates with previous field service, installation, or customer service experience may have an advantage in this role.

📊 Web Portfolio & Project Requirements (N/A)

Note: This role does not require a web portfolio or project requirements as it is not a web development or server administration position. However, strong customer service and sales skills are essential for success in this role.

💵 Compensation & Benefits

Salary Range: $18-$21 per hour (base) + bonuses and sales incentives

Starting pay: $18-$21 per hour (base) with opportunities for performance-based pay increases
Top tier techs can make $35 per hour or more with performance pay
Paid, hands-on training and mentorship
Company vehicle, fuel card, mobile device, uniforms, and tools provided
Full benefits package: medical, dental, vision, life, disability, 401(k), PTO, and more
Employee-Owned Company (ESOP): Build long-term wealth as the company grows

📝 Enhancement Note: The salary range provided is based on the job listing and does not include potential bonuses or sales incentives. The full benefits package is a significant advantage for this role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and smart home technology

Company Size: Medium-sized, employee-owned company

Founded: Not specified in the job listing

Team Structure:

Field Technicians report directly to the Field Operations Manager
Work closely with other field technicians, customer service representatives, and sales teams

Development Methodology: Not applicable, as this role does not involve web development or software engineering processes

Company Website: www.linkuscorp.com

📝 Enhancement Note: LinkUs Enterprises, LLC is an employee-owned company that focuses on providing telecommunications and smart home technology services. They value hard work, customer service, and growth opportunities for their employees.

📈 Career & Growth Analysis

Field Technician Career Level: Entry-level to 2 years of experience

Reporting Structure: Field Technicians report directly to the Field Operations Manager

Technical Impact: Field Technicians have a direct impact on customer satisfaction and the company's reputation by providing high-quality installations and service. They also contribute to the company's growth by selling additional services and upgrades.

Growth Opportunities:

Advancement to Senior Field Technician or Team Lead positions
Transition to other roles within the company, such as customer service or sales
Opportunities for performance-based pay increases and bonuses

📝 Enhancement Note: This role offers growth opportunities for motivated individuals who demonstrate strong performance and a commitment to customer service and sales. As an employee-owned company, LinkUs Enterprises, LLC provides opportunities for long-term wealth building through its ESOP program.

🌐 Work Environment

Office Type: Field-based, with a home office for remote work when not on job sites

Office Location(s): Lebanon, OR

Workspace Context:

Field Technicians spend most of their time on job sites, performing installations and troubleshooting services
They may also work from a home office or a designated field office when not on job sites
Field Technicians are provided with a company vehicle, fuel card, mobile device, uniforms, and tools to perform their job duties

Work Schedule: Flexible schedules, including weekends and holidays, as needed

📝 Enhancement Note: This role requires a significant amount of travel and the ability to work in various environments, including outdoor work and confined spaces. Field Technicians must be comfortable with this aspect of the job and have a valid driver's license with a clean driving record.

📄 Application & Technical Interview Process

Interview Process:

Online application submission (less than 5 minutes)
Phone or video screen with the hiring manager (30-45 minutes)
In-person or virtual interview with the field operations manager (60-90 minutes)
Background check and drug test (if applicable)

Portfolio Review Tips: Not applicable, as this role does not require a web portfolio or project requirements

Technical Challenge Preparation: Not applicable, as this role does not involve technical challenges or coding exercises

ATS Keywords: Not applicable, as this role is not a web development or server administration position

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's customer service skills, sales abilities, and technical aptitude. There are no technical challenges or coding exercises involved in the interview process.

🛠 Technology Stack & Web Infrastructure (N/A)

Note: This role does not involve web development or server administration, so there is no technology stack or web infrastructure to consider.

👥 Team Culture & Values

Field Technician Values:

Strong customer focus and commitment to customer satisfaction
Excellent communication and sales skills
Strong work ethic and attention to detail
Ability to work independently and in a team environment
Comfortable with tools and various work environments

Collaboration Style:

Field Technicians work closely with other field technicians, customer service representatives, and sales teams to ensure customer satisfaction and drive company growth
They also collaborate with the field operations manager to maintain high-quality service standards and performance metrics

📝 Enhancement Note: LinkUs Enterprises, LLC values hard work, customer service, and growth opportunities for their employees. Field Technicians play a crucial role in the company's success by providing high-quality installations and service, as well as driving sales and customer satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Installing and troubleshooting smart home and satellite technology in various environments
Maintaining high-quality service standards and performance metrics
Selling additional services and upgrades to customers on-site

Learning & Development Opportunities:

Paid, hands-on training and mentorship
Opportunities for performance-based pay increases and bonuses
Transition to other roles within the company, such as customer service or sales

📝 Enhancement Note: This role offers numerous challenges and growth opportunities for motivated individuals who demonstrate strong performance and a commitment to customer service and sales. As an employee-owned company, LinkUs Enterprises, LLC provides opportunities for long-term wealth building through its ESOP program.

💡 Interview Preparation

Technical Questions: Not applicable, as this role does not involve technical questions or coding exercises

Company & Culture Questions:

Why are you interested in this Field Technician role with LinkUs Enterprises, LLC?
Describe your experience with customer service and sales, and how you have handled challenging customer situations in the past
How do you stay organized and manage your time when working in the field?
Describe a time when you had to troubleshoot a complex issue and how you resolved it

Portfolio Presentation Strategy: Not applicable, as this role does not require a web portfolio or project requirements

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's customer service skills, sales abilities, and technical aptitude. There are no technical questions or coding exercises involved in the interview process.

📌 Application Steps

To apply for this Field Technician position:

Submit your application through the application link (less than 5 minutes)
Prepare for and complete the phone or video screen with the hiring manager (30-45 minutes)
Prepare for and complete the in-person or virtual interview with the field operations manager (60-90 minutes)
Complete the background check and drug test (if applicable)

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Field Technician