Field Technician

📍 Job Overview

• Job Title: Field Technician
• Company: LinkUs Enterprises, LLC
• Location: Oakdale, CA
• Job Type: On-site
• Category: Field Service Technician
• Date Posted: 2025-08-02
• Experience Level: Entry-level to 2 years
• Remote Status: On-site

🚀 Role Summary

• Install and maintain smart home and satellite technology in residential and commercial settings
• Provide exceptional customer service and education on products and services
• Troubleshoot and resolve technical issues in various environments
• Collaborate with a dynamic team to ensure high-quality service and customer satisfaction

📝 Enhancement Note: This role requires a strong customer focus, technical aptitude, and the ability to work independently in diverse environments.

💻 Primary Responsibilities

• Installation & Maintenance: Install and maintain smart home equipment (Nest, Google, Polk, etc.) and satellite technology (DISH Network) in residential and commercial settings
• Customer Education: Educate customers on product features, benefits, and usage
• Troubleshooting: Diagnose and resolve technical issues, ensuring high-quality service and customer satisfaction
• Site Surveys: Conduct site surveys to assess broadband connection quality and recommend appropriate solutions
• Sales & Upgrades: Present product options, recommend additional services, and upsell smart home upgrades to customers
• Vehicle & Equipment Management: Maintain company vehicle, fuel card, mobile device, uniforms, and tools provided

📝 Enhancement Note: This role requires strong problem-solving skills, adaptability, and the ability to thrive in a fast-paced, ever-changing environment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent (GED)

Experience: Entry-level to 2 years of experience in a related field (e.g., A/V experience, customer service, or technical support)

Required Skills:

• Basic computer and electronics knowledge
• Comfortable with tools, ladders, crawlspaces, and outdoor work in all weather conditions
• Ability to lift up to 60 lbs and work in confined spaces (attics, crawlspaces, etc.)
• Friendly, professional, and confident communicating with customers
• Valid driver’s license & clean driving record
• Ability to work flexible schedules including weekends and holidays

Preferred Skills:

• Previous experience in field service, installation, or customer service roles
• Strong sales skills and a track record of exceeding sales targets
• Experience with smart home equipment, satellite technology, or related fields

📝 Enhancement Note: Candidates with relevant experience, strong technical aptitude, and exceptional customer service skills will thrive in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role

Technical Documentation: Not applicable for this role

💵 Compensation & Benefits

Salary Range: $20-$24 per hour (base) + bonuses and sales incentives

Benefits:

• Paid, hands-on training and mentorship
• Company vehicle, fuel card, mobile device, uniforms, and tools provided
• Work with top brands: DISH Network, HughesNet, ADT, Nest, Google, and more
• Full benefits package: medical, dental, vision, life, disability, 401(k), PTO, and more
• Employee-Owned Company (ESOP): Build long-term wealth as we grow together

Working Hours: 40 hours per week, with flexible scheduling including weekends and holidays

📝 Enhancement Note: Salary range is based on regional standards and industry benchmarks for field service technician roles in the United States.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and Technology

Company Size: Medium (100-249 employees)

Founded: Not specified

Team Structure:

• Field Technicians report directly to the Field Operations Manager
• Collaborate with internal teams, such as Sales, Marketing, and Customer Service, to ensure customer satisfaction and drive business growth

Development Methodology:

• On-the-job training and mentorship to develop technical and customer service skills
• Performance metrics and customer satisfaction tracking to ensure high-quality service

Company Website: https://www.linkuscorp.com/

📝 Enhancement Note: Company information is based on available data and industry standards for telecommunications and technology companies.

📈 Career & Growth Analysis

Field Technician Career Level: Entry-level to 2 years of experience, with opportunities for advancement based on performance and skill development

Reporting Structure: Field Technicians report directly to the Field Operations Manager

Technical Impact: Field Technicians play a crucial role in ensuring customer satisfaction and driving business growth through exceptional service, sales, and technical support

Growth Opportunities:

• Advancement to Senior Field Technician or Team Lead positions based on performance and experience
• Cross-training and development opportunities in related fields, such as sales, customer service, or technical support

📝 Enhancement Note: Career growth opportunities are based on company structure, industry trends, and employee development practices.

🌐 Work Environment

Office Type: On-site, with a focus on field service and customer interactions

Office Location(s): Oakdale, CA

Workspace Context:

• Field Technicians spend the majority of their time working in customers' homes and businesses
• Company vehicle, fuel card, mobile device, uniforms, and tools provided to ensure a productive work environment
• Collaborative team environment with opportunities for cross-functional collaboration and knowledge sharing

Work Schedule: Flexible scheduling, including weekends and holidays, to accommodate customer needs and business demands

📝 Enhancement Note: Work environment is based on industry standards for field service technician roles and company-specific information.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screen to assess communication skills and fit for the role
2. In-person or virtual interview to discuss technical skills, customer service experience, and career goals
3. Background check and drug test to ensure a safe and secure work environment
4. Offer and onboarding process to welcome new team members

Portfolio Review Tips: Not applicable for this role

Technical Challenge Preparation: Not applicable for this role

ATS Keywords: Field Technician, Installation, Maintenance, Customer Service, Satellite Technology, Smart Home, Technical Support, Sales, A/V, Electronics, Tools, Ladders, Crawlspaces, On-site, Residential, Commercial

📝 Enhancement Note: ATS keywords are based on industry standards for field service technician roles and relevant job functions.

🛠 Technology Stack & Web Infrastructure

Field Service Tools:

• Company vehicle, fuel card, mobile device, uniforms, and tools provided to ensure efficient and effective service
• Diagnostic equipment and software to troubleshoot and resolve technical issues
• Sales and customer service software to manage customer interactions and track performance metrics

📝 Enhancement Note: Technology stack is based on industry standards for field service technician roles and company-specific information.

👥 Team Culture & Values

Field Technician Values:

• Exceptional customer service and a commitment to customer satisfaction
• Strong technical aptitude and a willingness to learn and adapt
• Strong sales skills and a focus on driving business growth
• Collaboration and teamwork to ensure high-quality service and customer satisfaction

Collaboration Style:

• Collaborative team environment with opportunities for cross-functional collaboration and knowledge sharing
• Regular team meetings and training sessions to ensure consistent service and customer satisfaction
• Performance metrics and customer satisfaction tracking to ensure high-quality service and business growth

📝 Enhancement Note: Team culture and values are based on industry standards for field service technician roles and company-specific information.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting and resolving technical issues in diverse environments
• Adapting to new technologies and industry trends
• Maintaining high-quality service standards and performance metrics in a fast-paced, ever-changing environment

Learning & Development Opportunities:

• On-the-job training and mentorship to develop technical and customer service skills
• Cross-training and development opportunities in related fields, such as sales, customer service, or technical support
• Performance metrics and customer satisfaction tracking to ensure continuous improvement and growth

📝 Enhancement Note: Challenges and growth opportunities are based on industry trends, company structure, and employee development practices.

💡 Interview Preparation

Technical Questions:

• Troubleshooting and resolution scenarios for common technical issues
• Sales and customer service scenarios to assess communication skills and product knowledge
• Industry-specific questions to assess technical aptitude and understanding of relevant technologies

Company & Culture Questions:

• Company-specific questions to assess fit and understanding of the business
• Industry-specific questions to assess knowledge of relevant technologies and trends
• Behavioral questions to assess customer service skills, problem-solving abilities, and adaptability

Portfolio Presentation Strategy: Not applicable for this role

📝 Enhancement Note: Interview preparation is based on industry standards for field service technician roles and company-specific information.

📌 Application Steps

To apply for this Field Technician position:

1. Submit your application through the provided link
2. Prepare for the phone or video screen by practicing your communication skills and reviewing your customer service experience
3. Research the company and industry to demonstrate your knowledge and enthusiasm for the role
4. Complete the background check and drug test process to ensure a safe and secure work environment
5. Attend the in-person or virtual interview, prepared to discuss your technical skills, customer service experience, and career goals
6. Follow up with the hiring manager to express your interest in the role and ask any remaining questions

⚠️ Important Notice: This enhanced job description includes AI-generated insights and field service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.