📍 Job Overview

Job Title: Field Technician
Company: LinkUs Enterprises, LLC
Location: Livingston, MT
Job Type: On-site
Category: Field Service Technician
Date Posted: August 2, 2025
Experience Level: Entry-level to 2 years
Remote Status: On-site

🚀 Role Summary

Install and maintain smart home and satellite technology in customer homes
Provide exceptional customer service and education on products and services
Troubleshoot and resolve technical issues in residential environments
Collaborate with a team of experienced technicians and mentors for continuous learning and growth
Represent LinkUs Enterprises, LLC in a professional and friendly manner while working independently in the field

📝 Enhancement Note: This role offers an excellent opportunity for individuals interested in starting a career in the technology industry, with a focus on hands-on installation, troubleshooting, and customer service skills.

💻 Primary Responsibilities

Installation and Troubleshooting: Install and maintain Dish services, smart home equipment (Nest, Google, Polk), and broadband connections in customer homes
Home Visits and Site Surveys: Conduct home visits, perform site surveys, and ensure broadband connection quality
Customer Education: Present product options, recommend additional services, and educate customers on the use and benefits of their new technology
Sales and Upgrades: Sell smart home upgrades and provide solutions on-site to customers, contributing to the company's sales goals
Performance Metrics: Maintain high-quality service standards, performance metrics, and customer satisfaction ratings

📝 Enhancement Note: This role requires a strong focus on customer service, technical problem-solving, and the ability to work independently in various residential environments.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant certifications (e.g., CompTIA A+) are a plus

Experience: 0-2 years of experience in a similar role, customer service, or technical field; previous A/V experience is beneficial but not required

Required Skills:

Basic computer and electronics knowledge
Comfortable working with tools, ladders, crawlspaces, and outdoor work in all weather conditions
Ability to lift up to 60 lbs and work in confined spaces (attics, crawlspaces, etc.)
Friendly, professional, and confident communicating with customers
Willingness to learn and sell smart home upgrades and provide solutions on site to customers

Preferred Skills:

Experience with smart home equipment, satellite technology, or broadband connections
Strong sales skills and a proven track record of exceeding sales targets
Familiarity with customer relationship management (CRM) software

📝 Enhancement Note: While previous experience is not required, candidates with relevant certifications, A/V experience, or a strong background in customer service will have a competitive advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role, as it focuses on hands-on installation and troubleshooting rather than web development projects.

Technical Documentation: Not applicable for this role, as it focuses on field service and customer interaction rather than web development or server administration tasks.

💵 Compensation & Benefits

Salary Range: $20 - $35 per hour (base pay + bonuses and sales incentives)

Benefits:

Paid, hands-on training and mentorship
Company vehicle, fuel card, mobile device, uniforms, and tools provided
Full benefits package: medical, dental, vision, life, disability, 401(k), PTO, and more
Employee-Owned Company (ESOP): Build long-term wealth as the company grows

Working Hours: 40 hours per week, with the possibility of overtime and flexible scheduling to accommodate customer needs

📝 Enhancement Note: The salary range provided is based on the company's stated starting pay and top tier tech earnings, with regional adjustments applied for Livingston, MT.

🎯 Team & Company Context

🏢 Company Culture

Industry: LinkUs Enterprises, LLC operates in the telecommunications and smart home technology industries, providing installation, maintenance, and customer support services for various brands, including DISH Network, HughesNet, ADT, Nest, and Google.

Company Size: LinkUs Enterprises, LLC is an employee-owned company with a team of experienced technicians and mentors dedicated to providing exceptional customer service and technical support.

Founded: Not specified

Team Structure:

Field Technicians: Install and maintain technology in customer homes, providing exceptional customer service and technical support
Mentors and Trainers: Provide guidance, training, and support to field technicians, helping them develop their skills and advance their careers
Management and Administration: Oversee day-to-day operations, scheduling, and customer relations

Development Methodology: Not applicable for this role, as it focuses on field service and customer interaction rather than web development or software engineering processes.

Company Website: www.linkuscorp.com

📝 Enhancement Note: LinkUs Enterprises, LLC is an employee-owned company that values its team members' success and growth. The company offers a supportive work environment with opportunities for career advancement and long-term wealth building.

📈 Career & Growth Analysis

Field Technician Career Level: This role is an entry-level to intermediate position within the field service technician career path. Field technicians are responsible for installing, maintaining, and troubleshooting technology in customer homes, providing exceptional customer service, and contributing to the company's sales goals.

Reporting Structure: Field technicians report directly to their mentors and trainers, who provide guidance, support, and ongoing training to help them develop their skills and advance their careers.

Technical Impact: Field technicians play a crucial role in ensuring customer satisfaction by providing high-quality installation, maintenance, and troubleshooting services. Their work directly impacts the customer experience and contributes to the company's overall success.

Growth Opportunities:

Career Progression: Field technicians can advance to mentor or trainer positions, where they will provide guidance, training, and support to new team members, helping them develop their skills and succeed in their roles.
Technical Skill Development: Field technicians have the opportunity to learn and develop their skills in various technologies, including smart home equipment, satellite technology, and broadband connections, as well as honing their customer service and sales skills.
Leadership Potential: As field technicians gain experience and develop their skills, they may have the opportunity to take on leadership roles within the company, such as team leads or management positions.

📝 Enhancement Note: This role offers excellent opportunities for career growth and development within the field service technician career path, with a focus on hands-on installation, troubleshooting, and customer service skills.

🌐 Work Environment

Office Type: Not applicable for this role, as field technicians work primarily in customer homes and in the field.

Office Location(s): Livingston, MT

Workspace Context:

Field technicians work primarily in customer homes, performing installations, troubleshooting, and maintenance tasks in various residential environments.
They are provided with a company vehicle, fuel card, mobile device, uniforms, and tools to complete their work efficiently and professionally.
Field technicians collaborate with their mentors and trainers, as well as other team members, to ensure high-quality service standards and customer satisfaction.

Work Schedule: Field technicians work a standard 40-hour workweek, with the possibility of overtime and flexible scheduling to accommodate customer needs. They may be required to work weekends and holidays as needed.

📝 Enhancement Note: Field technicians enjoy a flexible work environment that allows them to work independently in the field while collaborating with their mentors and trainers to ensure high-quality service standards and customer satisfaction.

📄 Application & Technical Interview Process

Interview Process:

Application Review: Applicants' resumes and cover letters will be reviewed by the hiring team to ensure they meet the required qualifications and experience level.
Phone or Video Screen: Qualified candidates will be invited to participate in a phone or video screen with a member of the hiring team to discuss their qualifications, experience, and career goals.
In-person Interview: Candidates who pass the phone or video screen will be invited to an in-person interview at the company's Livingston, MT office. This interview will focus on the candidate's technical skills, customer service experience, and cultural fit within the company.
Background Check and Drug Test: Finalists will be required to complete a background check and drug test before being extended an offer of employment.

Portfolio Review Tips: Not applicable for this role, as it focuses on field service and customer interaction rather than web development or server administration tasks.

Technical Challenge Preparation: Not applicable for this role, as it focuses on field service and customer interaction rather than technical challenges or coding exercises.

ATS Keywords: Not applicable for this role, as it focuses on field service and customer interaction rather than web development or server administration tasks.

📝 Enhancement Note: The interview process for this role is designed to assess candidates' technical skills, customer service experience, and cultural fit within the company, ensuring they are well-suited for a career in field service and customer interaction.

🛠 Technology Stack & Web Infrastructure

Technology Stack: Not applicable for this role, as it focuses on field service and customer interaction rather than web development or server administration tasks.

Web Infrastructure: Not applicable for this role, as it focuses on field service and customer interaction rather than web infrastructure or server administration tasks.

📝 Enhancement Note: This role does not require a specific technology stack or web infrastructure knowledge, as it focuses on field service and customer interaction rather than web development or server administration tasks.

👥 Team Culture & Values

Field Technician Values:

Customer Focus: Field technicians prioritize customer satisfaction and strive to provide exceptional service in every home they visit.
Technical Excellence: Field technicians are committed to continuous learning and skill development, ensuring they are up-to-date with the latest technologies and best practices.
Collaboration: Field technicians work closely with their mentors, trainers, and other team members to ensure high-quality service standards and customer satisfaction.
Professionalism: Field technicians represent LinkUs Enterprises, LLC in a professional and friendly manner while working independently in the field.

Collaboration Style:

Field technicians collaborate with their mentors, trainers, and other team members to ensure high-quality service standards and customer satisfaction.
They work independently in the field, providing exceptional customer service and technical support to customers in their homes.
Field technicians maintain open lines of communication with their mentors, trainers, and other team members, ensuring they are up-to-date with the latest technologies, best practices, and company policies.

📝 Enhancement Note: LinkUs Enterprises, LLC values its field technicians' professionalism, technical excellence, and commitment to customer satisfaction. The company fosters a collaborative work environment that supports the growth and development of its team members.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Installation and Troubleshooting: Field technicians must be able to install and troubleshoot various technologies in customer homes, often working in challenging environments and under time constraints.
Customer Service: Field technicians must be able to provide exceptional customer service, addressing customer concerns, and resolving issues in a professional and timely manner.
Sales and Upgrades: Field technicians must be able to sell smart home upgrades and provide solutions on-site to customers, contributing to the company's sales goals.

Learning & Development Opportunities:

On-the-Job Training: Field technicians receive paid, hands-on training and mentorship from experienced team members, helping them develop their skills and advance their careers.
Conferences and Workshops: Field technicians have the opportunity to attend industry conferences and workshops, further expanding their knowledge and skills in various technologies and best practices.
Technical Certifications: Field technicians can earn relevant certifications (e.g., CompTIA A+) to demonstrate their expertise and commitment to continuous learning and skill development.

📝 Enhancement Note: Field technicians face various technical challenges and learning opportunities throughout their careers, with a focus on installation, troubleshooting, customer service, and sales skills.

💡 Interview Preparation

Technical Questions:

Installation and Troubleshooting: Candidates should be prepared to discuss their experience with installation and troubleshooting various technologies, as well as their ability to work in challenging environments and under time constraints.
Customer Service: Candidates should be prepared to discuss their customer service experience, as well as their ability to address customer concerns and resolve issues in a professional and timely manner.
Sales and Upgrades: Candidates should be prepared to discuss their sales experience and their ability to sell smart home upgrades and provide solutions on-site to customers.

Company & Culture Questions:

Company Knowledge: Candidates should research LinkUs Enterprises, LLC and be prepared to discuss their understanding of the company's mission, values, and culture.
Industry Trends: Candidates should be familiar with the latest trends and developments in the telecommunications and smart home technology industries, as well as their impact on the company's products and services.
Career Goals: Candidates should be prepared to discuss their career goals and how this role fits into their long-term plans for professional growth and development.

Portfolio Presentation Strategy: Not applicable for this role, as it focuses on field service and customer interaction rather than web development or server administration tasks.

📝 Enhancement Note: Candidates should focus on their installation, troubleshooting, customer service, and sales skills, as well as their understanding of the company's mission, values, and culture, to succeed in the interview process for this role.

📌 Application Steps

To apply for this Field Technician position:

Submit Your Application: Visit www.linkuscorp.com and follow the instructions to submit your resume, cover letter, and any other required documentation.
Prepare for the Phone or Video Screen: Review the job description and company website to ensure you understand the role's requirements and the company's culture. Be prepared to discuss your qualifications, experience, and career goals with a member of the hiring team.
Prepare for the In-person Interview: Research the company and industry trends, and be prepared to discuss your technical skills, customer service experience, and cultural fit within the company. Practice common interview questions and develop your responses to demonstrate your confidence and expertise in the role.
Complete the Background Check and Drug Test: If selected as a finalist, complete the background check and drug test to the best of your ability, ensuring you provide accurate and honest information.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and field service industry-standard assumptions. All details should be verified directly with LinkUs Enterprises, LLC before making application decisions.

Field Technician