📍 Job Overview

• Job Title: Field Technician
• Company: LinkUs Enterprises, LLC
• Location: Grangeville, ID
• Job Type: On-site
• Category: Field Service Technician
• Date Posted: August 2, 2025
• Experience Level: Entry-level to 2 years
• Remote Status: On-site

🚀 Role Summary

• Install and maintain smart home and satellite technology in residential settings
• Provide exceptional customer service and educate customers on products and services
• Troubleshoot and resolve technical issues related to DISH services and smart home equipment
• Drive to various job sites, sometimes up to 30 minutes away
• Maintain high-quality service standards, performance metrics, and customer satisfaction

📝 Enhancement Note: This role requires a strong customer focus, technical aptitude, and the ability to work independently in various environments.

💻 Primary Responsibilities

• Installation & Troubleshooting: Install and troubleshoot DISH services and smart home equipment (Nest, Google, Polk, etc.) in residential homes
• Home Visits & Site Surveys: Perform home visits, site surveys, and ensure broadband connection quality
• Customer Education & Sales: Present product options, recommend additional services, and upsell smart home upgrades on-site
• Maintenance & Quality Control: Maintain high-quality service standards, performance metrics, and customer satisfaction
• Safety & Compliance: Follow safety protocols and comply with company policies and procedures

📝 Enhancement Note: This role involves both technical and customer-facing responsibilities, requiring strong problem-solving skills and effective communication.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant certifications (e.g., A+, CompTIA) are a plus but not required

Experience: 0-2 years of experience in a related field (e.g., electronics, customer service, or field service); relevant military experience may be considered

Required Skills:

• Basic computer and electronics knowledge (A/V experience a plus)
• Comfortable with tools, ladders, crawlspaces, and outdoor work in all weather conditions
• Ability to lift up to 60 lbs and work in confined spaces (attics, crawlspaces, etc.)
• Friendly, professional, and confident communicating with customers
• Willingness to learn and sell smart home upgrades and provide solutions on-site to customers
• Valid driver’s license & clean driving record
• Ability to work flexible schedules including weekends and holidays

Preferred Skills:

• Experience with smart home equipment and satellite technology
• Strong sales skills and customer service background
• Ability to work independently and manage time effectively

📝 Enhancement Note: While not required, experience with smart home equipment and satellite technology, as well as relevant certifications, would be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A)

📝 Enhancement Note: As this role does not involve web development or server administration, there are no web portfolio or project requirements.

💵 Compensation & Benefits

Salary Range: $18-$22 per hour (base) + bonuses and sales incentives

• Starting pay: $18-$22 per hour (base) + bonuses and sales incentives
• Top tier techs make: $35/hr+ with performance pay

Benefits:

• Paid, hands-on training and mentorship
• Company vehicle, fuel card, mobile device, uniforms, and tools provided
• Work with top brands: DISH Network, HughesNet, ADT, Nest, Google, and more
• Full benefits package: medical, dental, vision, life, disability, 401(k), PTO, and more
• Employee-Owned Company (ESOP): Build long-term wealth as we grow together

Working Hours: Full-time position with flexible schedules, including weekends and holidays

📝 Enhancement Note: While the salary range is provided, it is essential to research regional salary standards and cost of living for a more accurate representation of compensation for this role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and technology services

Company Size: Medium (100-250 employees)

Founded: 1999

Team Structure:

• Field technicians report directly to field managers or regional supervisors
• Collaborate with internal teams, such as sales, marketing, and customer service, to ensure customer satisfaction and upsell opportunities

Development Methodology:

• On-the-job training and mentorship from experienced field technicians
• Regular team meetings and performance reviews to ensure continuous improvement

Company Website: www.linkuscorp.com

📝 Enhancement Note: LinkUs Enterprises, LLC is an employee-owned company that values growth and success for both the company and its employees. This is reflected in their comprehensive benefits package and commitment to training and mentorship.

📈 Career & Growth Analysis

Field Technician Career Level: Entry-level to intermediate; responsible for installing, maintaining, and troubleshooting smart home and satellite technology in residential settings

Reporting Structure: Field technicians report directly to field managers or regional supervisors, with opportunities for career progression into management or specialized technical roles

Technical Impact: Field technicians play a crucial role in ensuring customer satisfaction and driving sales through exceptional service and upselling opportunities

Growth Opportunities:

• Progression into management or specialized technical roles, such as field manager or technical trainer
• Opportunities to work with emerging technologies and products as they become available

📝 Enhancement Note: As an employee-owned company, LinkUs Enterprises, LLC offers long-term growth potential and wealth-building opportunities through their ESOP program.

🌐 Work Environment

Office Type: Field-based; no traditional office setting

Office Location(s): Grangeville, ID

Workspace Context:

• Field technicians primarily work in residential homes, performing installations, troubleshooting, and maintenance
• Company vehicle, fuel card, mobile device, uniforms, and tools are provided for field technicians
• Field technicians may work independently or collaborate with other field technicians and internal teams to resolve complex issues

Work Schedule: Full-time position with flexible schedules, including weekends and holidays

📝 Enhancement Note: The work environment for this role is primarily field-based, with a focus on customer service and technical problem-solving in residential settings.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief phone or video call to discuss the role, qualifications, and expectations
2. On-site Visit: A visit to the company's office or a job site to meet the team, discuss the role in more detail, and potentially perform a practical task or demonstration
3. Background Check & Drug Test: Successful candidates must pass a background check and drug test before starting employment

Portfolio Review Tips: N/A

Technical Challenge Preparation: N/A

ATS Keywords:

• Field Technician
• Smart Home
• Satellite Technology
• Customer Service
• Technical Support
• Installation
• Troubleshooting
• Maintenance
• Sales
• Upselling
• Residential Settings
• Field-Based
• Customer Satisfaction
• Performance Metrics

📝 Enhancement Note: As this role does not involve web development or server administration, there are no technical challenges or portfolio requirements to prepare for.

🛠 Technology Stack & Web Infrastructure (N/A)

📝 Enhancement Note: As this role does not involve web development or server administration, there is no relevant technology stack or web infrastructure to discuss.

👥 Team Culture & Values

Field Technician Values:

• Customer focus and exceptional service
• Technical aptitude and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and manage time effectively
• Commitment to continuous learning and growth

Collaboration Style:

• Collaborate with internal teams, such as sales, marketing, and customer service, to ensure customer satisfaction and upsell opportunities
• Work independently or with other field technicians to resolve complex issues

📝 Enhancement Note: Field technicians play a crucial role in ensuring customer satisfaction and driving sales through exceptional service and upselling opportunities. A strong customer focus, technical aptitude, and effective communication are essential for success in this role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting and resolving technical issues related to DISH services and smart home equipment in various residential settings
• Working in confined spaces and various weather conditions
• Maintaining high-quality service standards, performance metrics, and customer satisfaction

Learning & Development Opportunities:

• On-the-job training and mentorship from experienced field technicians
• Regular team meetings and performance reviews to ensure continuous improvement
• Opportunities to work with emerging technologies and products as they become available

📝 Enhancement Note: Field technicians must be adaptable and able to thrive in various environments, from residential homes to confined spaces and outdoor work. Strong problem-solving skills and a commitment to continuous learning are essential for success in this role.

💡 Interview Preparation

Technical Questions:

• Customer Service: Describe a time when you provided exceptional customer service and how you handled a difficult customer. What was the outcome?
• Technical Problem-Solving: Can you walk us through a time when you had to troubleshoot and resolve a complex technical issue? What steps did you take, and what was the result?
• Sales & Upselling: How do you approach upselling opportunities with customers? Can you provide an example of a successful upsell?

Company & Culture Questions:

• Customer Focus: How do you ensure that you provide exceptional service to every customer, every time?
• Teamwork: Can you describe a time when you worked collaboratively with a team to achieve a common goal? What was the outcome?
• Adaptability: How do you handle working in various environments, from residential homes to confined spaces and outdoor work?

Portfolio Presentation Strategy: N/A

📝 Enhancement Note: As this role does not involve web development or server administration, there is no portfolio presentation strategy to prepare for. Instead, focus on demonstrating strong customer service, technical problem-solving, and sales skills during the interview process.

📌 Application Steps

To apply for this Field Technician position:

1. Submit your application through the application link provided
2. Prepare for your phone/video screen by reviewing the job description and researching the company
3. Prepare for your on-site visit by practicing common interview questions and scenarios related to customer service, technical problem-solving, and sales
4. Pass the background check and drug test to start employment

⚠️ Important Notice: This enhanced job description includes AI-generated insights and field service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.