Field Technician

📍 Job Overview

• Job Title: Field Technician
• Company: LinkUs Enterprises, LLC
• Location: St. Maries, ID
• Job Type: On-site
• Category: Field Service Technician
• Date Posted: August 2, 2025
• Experience Level: Entry-level to Intermediate (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Install and service smart home and satellite technology, educating customers and providing top-notch service in every home visit.
• Work with top brands such as DISH Network, HughesNet, ADT, Nest, and Google.
• Join a fast-paced, supportive team where hard work is rewarded, and growth is guaranteed.

📝 Enhancement Note: This role offers an excellent opportunity for individuals interested in starting a career in the tech industry or looking to bring their experience to a new opportunity. LinkUs provides paid training and mentorship, ensuring new hires have the skills needed to succeed.

💻 Primary Responsibilities

• Install and troubleshoot Dish services and Smart Home equipment (Nest, Google, Polk, etc.).
• Perform home visits, site surveys, and ensure broadband connection quality.
• Present product options and recommend additional services.
• Drive to various job sites, some of which may be 30+ minutes away.
• Maintain high-quality service standards, performance metrics, and customer satisfaction.

📝 Enhancement Note: Field Technicians play a crucial role in ensuring customer satisfaction and driving sales by providing excellent service and upselling relevant products and services.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant certifications or associate degree in a related field are a plus.

Experience: Entry-level to intermediate experience in a similar role or industry. Previous experience in electronics, A/V, or customer service is beneficial.

Required Skills:

• Basic computer and electronics knowledge (A/V experience a plus)
• Comfortable with tools, ladders, crawlspaces, and outdoor work in all weather conditions
• Ability to lift up to 60 lbs and work in confined spaces (attics, crawlspaces, etc.)
• Friendly, professional, and confident communicating with customers
• Willingness to learn and sell smart home upgrades and provide solutions on-site to customers
• Valid driver’s license & clean driving record
• Ability to work flexible schedules including weekends and holidays

Preferred Skills:

• Experience with smart home technology and satellite services
• Strong problem-solving skills and attention to detail
• Ability to work independently and in a team environment
• Excellent customer service skills and a customer-focused mindset

📝 Enhancement Note: While previous experience is beneficial, LinkUs offers paid training and mentorship to ensure new hires have the skills needed to succeed in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• N/A - This role focuses on hands-on installation and service rather than project-based work.

Technical Documentation:

• N/A - This role emphasizes practical skills and customer interaction over technical documentation.

💵 Compensation & Benefits

Salary Range: $18-$23/hr (base) + bonuses and sales incentives. Top-tier techs can make $35/hr+ with performance pay.

Benefits:

• Paid, hands-on training and mentorship
• Company vehicle, fuel card, mobile device, uniforms, and tools provided
• Full benefits package: medical, dental, vision, life, disability, 401(k), PTO, and more
• Employee-Owned Company (ESOP): Build long-term wealth as LinkUs grows together

Working Hours: Full-time position with flexible scheduling, including weekends and holidays.

📝 Enhancement Note: LinkUs offers competitive compensation and benefits packages, including performance-based incentives and opportunities for long-term wealth building through their ESOP program.

🎯 Team & Company Context

🏢 Company Culture

Industry: LinkUs operates in the telecommunications and smart home technology industries, providing installation and service for satellite TV, broadband internet, and smart home products.

Company Size: LinkUs is an employee-owned company with a team of dedicated professionals focused on providing exceptional customer service and driving sales through upselling relevant products and services.

Founded: LinkUs was founded in [Year], with a commitment to providing top-notch service and supporting the growth of its employees.

Team Structure:

• Field Technicians: Install and service smart home and satellite technology, educating customers and providing top-notch service in every home visit.
• Sales and Marketing: Develop and implement strategies to drive sales and upsell relevant products and services.
• Management: Oversee day-to-day operations, ensure high-quality service standards, and support the growth and development of team members.

Development Methodology:

• LinkUs emphasizes hands-on training and mentorship to ensure new hires have the skills needed to succeed in their roles.
• The company focuses on continuous improvement, encouraging team members to learn and grow within their positions.

Company Website: www.linkuscorp.com

📝 Enhancement Note: LinkUs' employee-owned structure fosters a strong sense of teamwork and commitment to the company's success. The company's focus on training and development ensures that team members have the skills and knowledge needed to excel in their roles and drive the company's growth.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level to Intermediate (0-2 years)

Reporting Structure: Field Technicians report directly to their respective managers or team leads, who oversee day-to-day operations and ensure high-quality service standards.

Technical Impact: Field Technicians play a crucial role in ensuring customer satisfaction and driving sales by providing excellent service and upselling relevant products and services. Their work directly impacts the company's bottom line and customer retention rates.

Growth Opportunities:

• As an employee-owned company, LinkUs offers opportunities for long-term wealth building through their ESOP program.
• The company provides paid training and mentorship, ensuring new hires have the skills needed to succeed in their roles and grow within the organization.
• Field Technicians can advance to roles such as Team Lead, Sales Representative, or other management positions as they gain experience and demonstrate strong performance.

📝 Enhancement Note: LinkUs' focus on training and development, along with its employee-owned structure, creates an environment that encourages growth and long-term success for its team members.

🌐 Work Environment

Office Type: LinkUs operates primarily in the field, with a focus on hands-on installation and service. The company maintains a central office for administrative tasks and team meetings.

Office Location(s): St. Maries, ID

Workspace Context:

• Field Technicians spend the majority of their time traveling to job sites and performing installations and services in customers' homes.
• The company provides a company vehicle, fuel card, mobile device, uniforms, and tools to ensure field technicians have the resources they need to succeed.
• LinkUs fosters a collaborative work environment, encouraging team members to learn from one another and support one another's growth.

Work Schedule: Full-time position with flexible scheduling, including weekends and holidays. Field Technicians may work up to 40 hours per week, with the opportunity for overtime based on performance and availability.

📝 Enhancement Note: LinkUs' focus on hands-on training and mentorship, along with its employee-owned structure, creates an environment that encourages growth and long-term success for its team members.

📄 Application & Technical Interview Process

Interview Process:

1. Online application review and initial screening.
2. Phone or video interview to assess communication skills and cultural fit.
3. In-person or virtual interview with a manager or team lead to discuss the role in more detail and evaluate technical skills.
4. Background check and drug test for final candidates.

Portfolio Review Tips:

• N/A - This role focuses on hands-on installation and service rather than project-based work.

Technical Challenge Preparation:

• Familiarize yourself with basic computer and electronics knowledge, as well as the specific products and services offered by LinkUs.
• Prepare for customer service scenarios and demonstrate your ability to communicate effectively with customers.
• Research the company and its competitors to show your enthusiasm for the role and industry.

ATS Keywords: [List of relevant keywords for Field Technician roles, organized by category: Customer Service, Electronics, Installation, Sales, Problem-Solving, etc.]

📝 Enhancement Note: LinkUs' interview process focuses on assessing communication skills, technical knowledge, and cultural fit. By preparing for customer service scenarios and demonstrating your enthusiasm for the role and industry, you can increase your chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

• N/A - This role focuses on hands-on installation and service rather than web development.

Backend & Server Technologies:

• N/A - This role focuses on hands-on installation and service rather than server administration.

Development & DevOps Tools:

• N/A - This role focuses on hands-on installation and service rather than web development or DevOps.

📝 Enhancement Note: While this role does not involve web development or server administration, Field Technicians should be comfortable working with various electronics and tools to install and service smart home and satellite technology.

👥 Team Culture & Values

Web Development Values:

• N/A - This role focuses on hands-on installation and service rather than web development.

Collaboration Style:

• LinkUs fosters a collaborative work environment, encouraging team members to learn from one another and support one another's growth.
• Field Technicians work closely with customers to ensure their needs are met and that they are satisfied with the services provided.

📝 Enhancement Note: LinkUs' collaborative work environment encourages team members to learn from one another and support one another's growth. Field Technicians play a crucial role in ensuring customer satisfaction and driving sales by providing excellent service and upselling relevant products and services.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Installing and servicing smart home and satellite technology in various environments and weather conditions.
• Troubleshooting and resolving technical issues that may arise during installations or services.
• Providing excellent customer service and upselling relevant products and services.

Learning & Development Opportunities:

• Paid, hands-on training and mentorship to ensure new hires have the skills needed to succeed in their roles.
• Opportunities to learn and grow within the organization, with the potential to advance to roles such as Team Lead, Sales Representative, or other management positions.

📝 Enhancement Note: LinkUs' focus on training and development, along with its employee-owned structure, creates an environment that encourages growth and long-term success for its team members. Field Technicians can overcome technical challenges and grow within the organization by demonstrating strong performance and a commitment to learning and development.

💡 Interview Preparation

Technical Questions:

• Be prepared to discuss your experience with electronics, A/V, or customer service, and how it has prepared you for this role.
• Demonstrate your problem-solving skills and ability to think critically in various scenarios.
• Show your enthusiasm for the role and industry, and explain how you plan to contribute to LinkUs' success.

Company & Culture Questions:

• Explain why you are interested in working for LinkUs and how you align with the company's values and mission.
• Describe your experience with customer service and how you have handled challenging situations in the past.
• Discuss your long-term career goals and how this role can help you achieve them.

Portfolio Presentation Strategy:

• N/A - This role focuses on hands-on installation and service rather than project-based work.

📝 Enhancement Note: By demonstrating your problem-solving skills, enthusiasm for the role and industry, and alignment with LinkUs' values and mission, you can increase your chances of success in the interview process.

📌 Application Steps

To apply for this Field Technician position:

1. Submit your application through the application link provided.
2. Tailor your resume to highlight your relevant experience and skills, with a focus on customer service, electronics, and problem-solving.
3. Prepare for the interview process by researching the company and its competitors, and practicing customer service scenarios.
4. Demonstrate your enthusiasm for the role and industry, and explain how you plan to contribute to LinkUs' success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.