📍 Job Overview

• Job Title: Field Technician
• Company: Anglian Water Services
• Location: Milton Keynes, United Kingdom
• Job Type: On-site, Full Time
• Category: Field Service Technician
• Date Posted: 2025-06-24
• Experience Level: Entry-level to Intermediate
• Remote Status: On-site

🚀 Role Summary

• Maintain and repair sewerage network infrastructure to ensure public health and environmental safety.
• Provide exceptional customer service by addressing customer sewerage issues and offering first-time resolutions.
• Operate high-pressure water jetting units and CCTV equipment to identify and promote repair work.
• Work predominantly alone, engaging with internal and external customers daily.
• Contribute to Anglian Water's mission of environmental stewardship and delivering key services.

📝 Enhancement Note: This role requires a hands-on, customer-focused individual who is comfortable working outdoors in various weather conditions. Strong communication skills and the ability to work autonomously are essential for success in this position.

💻 Primary Responsibilities

• Operate High-Pressure Water Jetting Units and CCTV Equipment: Investigate and identify sewerage issues using specialized equipment and promote repair work for any problems found on the sewerage network.
• Provide Exceptional Customer Service: Respond to customer sewerage issues, offering first-time resolutions, and accurately record feedback through IT systems.
• Maintain and Repair Sewerage Network Infrastructure: Tackle issues in the network, including blockages, odours, flooding, and incidents, ensuring uninterrupted service delivery.
• Work Predominantly Alone: Engage with both internal and external customers daily, demonstrating excellent customer service skills.
• Adhere to Health and Safety Protocols: Uphold health and safety protocols diligently, prioritizing safety in all aspects of the role.
• Complete Planned Maintenance Work: Carry out routine maintenance tasks to prevent issues and maintain the network's overall functionality.

📝 Enhancement Note: This role requires a proactive approach to problem-solving and a strong commitment to customer satisfaction. The ability to work under pressure and make decisions independently is crucial for success in this position.

🎓 Skills & Qualifications

Education: No specific educational requirements mentioned; relevant work experience is valued.

Experience: Previous hands-on or manual experience is beneficial but not essential, as full training will be provided.

Required Skills:

• Basic IT skills
• Excellent customer service skills
• Ability to work autonomously and use initiative
• Willingness to work outside in all weather conditions
• Full driving license (4.5-tonne license would be advantageous, but training will be provided if needed)
• Ability to work within confined spaces and at height without restrictions (maximum weight cannot exceed 113 kilograms)

Preferred Skills:

• Experience working in a similar role or industry
• Knowledge of sewerage network maintenance and repair
• Familiarity with high-pressure water jetting units and CCTV equipment

📝 Enhancement Note: While no specific educational requirements are mentioned, relevant work experience and a strong commitment to customer service are essential for success in this role. Candidates should be willing to learn and adapt to new technologies and working environments.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable, as this role focuses on hands-on, practical skills rather than web development projects.

Technical Documentation: Not applicable, as this role does not require technical documentation or portfolio presentation.

💵 Compensation & Benefits

Salary Range: Circa £30,534 per year, depending on skills and experience.

Benefits:

• Personal private health care
• 25 days annual leave, rising with length of service
• Business use of company van, plus access to tools and all uniform and PPE
• Competitive pension scheme (Anglian Water double-matches your contributions up to 6%)
• Bonus scheme
• Flexible benefits to support wellbeing and lifestyle
• A flexible working culture
• Life assurance at eight times your salary
• Personal accident cover – up to 5x your salary
• Lots of great discounts
• Paid time off when physically and mentally unwell
• An excellent family leave package

Working Hours: 37 hours per week, with additional out-of-hours work as part of the standby roster.

📝 Enhancement Note: The salary range provided is an estimate based on the job listing and industry standards for field service technician roles in the United Kingdom. Benefits are comprehensive and tailored to support the wellbeing and lifestyle of employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Water and wastewater services.

Company Size: Anglian Water employs over 4,000 people, making it a large organization with a significant impact on the local community and the environment.

Founded: Anglian Water was founded in 1995, following the privatization of the regional water authorities.

Team Structure: The Water Recycling Services team consists of skilled professionals responsible for collecting and treating water, ensuring its return to the environment through rivers and coastal outlets. The team maintains a network of over 7,000 pumping stations and 76,000 kilometres of sewers directing to more than 1,000 water recycling centres.

Development Methodology: Anglian Water follows a structured approach to maintaining and improving its water and wastewater infrastructure. The company invests in training and development opportunities for its employees to enhance their skills and contribute to the organization's success.

Company Website: Anglian Water

📝 Enhancement Note: Anglian Water is a large organization with a significant impact on the local community and the environment. The company values its employees and offers comprehensive benefits and development opportunities to support their wellbeing and career progression.

📈 Career & Growth Analysis

Field Technician Career Level: Entry-level to intermediate. This role provides an excellent opportunity for candidates to gain hands-on experience in maintaining and repairing sewerage network infrastructure while developing their customer service skills.

Reporting Structure: Field Technicians report directly to the Field Services Manager and work closely with other team members to ensure the smooth operation of the sewerage network.

Technical Impact: Field Technicians play a crucial role in maintaining public health and environmental safety by addressing issues in the sewerage network. Their work directly impacts the quality of life for customers and the overall functionality of the water and wastewater infrastructure.

Growth Opportunities:

• Progression to Senior Field Technician: With experience and demonstrated competence, Field Technicians can progress to Senior Field Technician roles, taking on more responsibilities and mentoring junior team members.
• Specialization in Specific Areas: Employees may choose to specialize in specific areas, such as high-pressure water jetting or CCTV equipment operation, to develop their expertise and advance their careers.
• Transition to Other Roles: With experience and the development of transferable skills, Field Technicians may choose to transition to other roles within Anglian Water, such as team leadership or management positions.

📝 Enhancement Note: The Field Technician role offers opportunities for career progression and skill development within Anglian Water's Water Recycling Services team. Employees can advance their careers by gaining experience, demonstrating competence, and pursuing relevant training and development opportunities.

🌐 Work Environment

Office Type: Field-based, with minimal office time required.

Office Location(s): Milton Keynes, United Kingdom.

Workspace Context:

• Field Work: Field Technicians spend the majority of their time working outdoors, maintaining and repairing sewerage network infrastructure.
• Vehicle: A company van is provided for business use, allowing Field Technicians to travel to and from job sites efficiently.
• Equipment: High-pressure water jetting units, CCTV equipment, and other specialized tools are provided to enable Field Technicians to perform their roles effectively.
• Uniform and PPE: Anglian Water provides all necessary uniform and personal protective equipment (PPE) to ensure Field Technicians can work safely and comfortably.

Work Schedule: Field Technicians work 37 hours per week, with additional out-of-hours work as part of the standby roster. The role requires a flexible approach to working hours, as emergencies and maintenance tasks may arise at short notice.

📝 Enhancement Note: The Field Technician role involves working outdoors in various weather conditions, requiring a strong commitment to safety and adaptability. Field Technicians must be comfortable working independently and engaging with customers daily.

📄 Application & Technical Interview Process

Interview Process:

1. Application Review: Anglian Water will review your application and assess your suitability for the Field Technician role based on the information provided.
2. Phone or Video Screening: If your application is successful, you will be invited to a phone or video screening to discuss your experience and suitability for the role further.
3. Face-to-Face Interview: Shortlisted candidates will be invited to a face-to-face interview, where they will have the opportunity to discuss their application in more detail and learn more about the role and the company.
4. Assessment: Candidates may be required to complete an assessment or demonstrate their practical skills as part of the interview process.

Portfolio Review Tips: Not applicable, as this role does not require a web portfolio or project presentation.

Technical Challenge Preparation: Not applicable, as this role does not involve technical challenges or coding exercises.

ATS Keywords: Field Technician, Sewer Technician, Water Recycling Services, Customer Service, Maintenance, Repair, High-Pressure Water Jetting, CCTV Equipment, Health and Safety, Field Services, Anglian Water.

📝 Enhancement Note: The application and interview process for the Field Technician role focus on assessing candidates' practical skills, experience, and commitment to customer service. Successful candidates will demonstrate a strong work ethic and a willingness to learn and adapt to new technologies and working environments.

🛠 Technology Stack & Web Infrastructure

Technology Stack: Not applicable, as this role does not involve web development or server administration technologies.

Web Infrastructure: Not applicable, as this role does not involve web infrastructure or server management.

📝 Enhancement Note: The Field Technician role does not require knowledge of web development or server administration technologies. Instead, candidates should possess practical skills, experience, and a strong commitment to customer service.

👥 Team Culture & Values

Field Technician Values:

• Customer Focus: Field Technicians prioritize customer satisfaction and strive to deliver exceptional service levels at all times.
• Safety: Field Technicians are committed to upholding health and safety protocols and prioritizing safety in all aspects of their work.
• Teamwork: Field Technicians work closely with other team members to maintain and repair sewerage network infrastructure effectively.
• Adaptability: Field Technicians must be comfortable working in various weather conditions and responding to emergencies and maintenance tasks at short notice.

Collaboration Style:

• Cross-Functional Integration: Field Technicians work closely with other teams, such as customer service and operations, to ensure the smooth operation of the sewerage network and deliver exceptional customer service.
• Knowledge Sharing: Field Technicians share their knowledge and expertise with other team members to enhance the overall performance of the Water Recycling Services team.
• Continuous Learning: Field Technicians are encouraged to develop their skills and knowledge through training and development opportunities, enabling them to advance their careers within Anglian Water.

📝 Enhancement Note: The Field Technician role requires a strong commitment to customer service, safety, and teamwork. Successful candidates will demonstrate excellent communication skills, adaptability, and a willingness to learn and develop their skills and knowledge.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Maintaining Sewerage Network Infrastructure: Field Technicians must be prepared to tackle various issues in the sewerage network, including blockages, odours, flooding, and incidents, requiring a proactive approach to problem-solving and a strong commitment to customer service.
• Working in Various Weather Conditions: Field Technicians must be comfortable working outdoors in various weather conditions, requiring a strong commitment to safety and adaptability.
• Adhering to Health and Safety Protocols: Field Technicians must uphold health and safety protocols diligently, prioritizing safety in all aspects of their work.

Learning & Development Opportunities:

• Training and Development: Anglian Water offers various training and development opportunities to support the career progression of its employees, enabling them to develop their skills and knowledge and advance their careers within the organization.
• Mentorship: Field Technicians may have the opportunity to work with experienced team members who can provide guidance and support as they develop their skills and knowledge.
• Emerging Technologies: Field Technicians may have the opportunity to work with emerging technologies and innovative solutions as Anglian Water continues to invest in its water and wastewater infrastructure.

📝 Enhancement Note: The Field Technician role presents various technical challenges and growth opportunities, requiring a proactive approach to problem-solving, a strong commitment to customer service, and a willingness to learn and adapt to new technologies and working environments.

💡 Interview Preparation

Technical Questions:

• Customer Service: Describe a time when you provided exceptional customer service, and how you handled a challenging situation.
• Problem-Solving: Explain a complex problem you've faced in a previous role and how you approached resolving it.
• Safety: Describe your understanding of health and safety protocols and how you ensure you work safely in various environments.
• Teamwork: Share an example of a time when you worked collaboratively with a team to achieve a common goal, and how you contributed to the team's success.

Company & Culture Questions:

• Anglian Water: What do you know about Anglian Water, and why are you interested in this role within the organization?
• Water Recycling Services: How do you think your skills and experience align with the Water Recycling Services team, and how can you contribute to its success?
• Customer Focus: How do you prioritize customer satisfaction in your work, and can you provide an example of a time when you went above and beyond to meet a customer's needs?

Portfolio Presentation Strategy: Not applicable, as this role does not require a web portfolio or project presentation.

📝 Enhancement Note: The interview process for the Field Technician role focuses on assessing candidates' practical skills, experience, and commitment to customer service. Successful candidates will demonstrate a strong work ethic, adaptability, and a willingness to learn and develop their skills and knowledge.

📌 Application Steps

To apply for the Field Technician position at Anglian Water:

1. Review the Job Description: Ensure you understand the role's requirements, responsibilities, and qualifications before submitting your application.
2. Tailor Your Application: Customize your application to highlight your relevant skills, experience, and enthusiasm for the role. Address the required and preferred skills mentioned in the job description and provide specific examples of how you meet these criteria.
3. Prepare for the Interview: Research Anglian Water and the Water Recycling Services team, and be ready to discuss your application and suitability for the role. Practice common interview questions and prepare examples of your problem-solving skills, customer service experiences, and commitment to safety.
4. Submit Your Application: Apply through the provided application link, ensuring all required information is included and your application is tailored to the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Anglian Water before making application decisions.