📍 Job Overview

• Job Title: Field Technician
• Company: Anglian Water Services
• Location: Leiston, Suffolk, United Kingdom
• Job Type: Full-Time
• Category: Infrastructure & Maintenance
• Date Posted: 2025-06-25
• Experience Level: Entry to Mid-Level
• Remote Status: On-site

🚀 Role Summary

• Maintain and repair sewerage networks to ensure public health and environmental standards
• Operate high-pressure water jetting units and CCTV equipment to identify and resolve issues
• Provide exceptional customer service by responding to incidents and completing planned maintenance
• Work autonomously and use initiative to deliver first-time resolutions for sewerage problems
• Contribute to Anglian Water's commitment to environmental stewardship and sustainability

📝 Enhancement Note: This role requires a hands-on approach and a willingness to work outdoors in all weather conditions. It offers an opportunity to make a tangible impact on the environment and public health.

💻 Primary Responsibilities

• Operate High-Pressure Water Jetting Units and CCTV Equipment: Investigate and promote repair work for sewerage network issues using specialized equipment.
• Respond to Incidents and Complete Planned Maintenance: Tackle sewerage problems, blockages, odours, flooding, and other incidents to ensure uninterrupted service delivery.
• Maintain Critical Infrastructure: Uphold health and safety protocols and environmental regulatory standards while working on Anglian Water's extensive network.
• Engage with Customers: Provide excellent customer service by communicating effectively with both internal and external customers.
• Record and Document Feedback: Accurately collate and record all feedback from site through Anglian Water's IT systems.

📝 Enhancement Note: This role involves a significant amount of lone working, requiring strong self-motivation and initiative to deliver high-quality results.

🎓 Skills & Qualifications

Education: Relevant qualifications in a related field or equivalent experience.

Experience: Proven experience or willingness to work outdoors in all weather conditions, hands-on/manual experience is beneficial.

Required Skills:

• Basic IT skills
• Excellent customer service skills
• Ability to work autonomously and use initiative
• Full driving license (4.5-tonne license would be advantageous)
• Ability to work within confined spaces and at height without restrictions

Preferred Skills:

• Experience in a similar role or relevant transferable skills
• Knowledge of sewerage networks and maintenance procedures
• Familiarity with high-pressure water jetting units and CCTV equipment

📝 Enhancement Note: While a relevant qualification is desirable, Anglian Water places a strong emphasis on candidates' willingness to learn and develop their skills in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate problem-solving skills and ability to work in challenging environments
• Showcase customer service experience and ability to communicate effectively with customers
• Highlight any relevant experience working with specialized equipment, such as high-pressure water jetting units or CCTV equipment

Technical Documentation:

• Provide examples of previous work that showcase your ability to maintain and repair infrastructure
• Include any relevant certifications or training related to sewerage network maintenance

📝 Enhancement Note: As this role involves a significant amount of lone working, it is essential to demonstrate your ability to work independently and use your initiative.

💵 Compensation & Benefits

Salary Range: Circa £30,534 – depending on skills and experience

Benefits:

• Personal private health care
• 25 days annual leave – rising with length of service
• Business use of company van plus access to tools and all uniform and PPE
• Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle
• Flexible working culture
• Life Assurance at eight times your salary
• Personal Accident cover – up to 5x your salary
• Lots of great discounts
• Paid time off when you’re physically and mentally unwell
• An excellent Family Leave package – to help you support your family

Working Hours: 37 hours per week, with additional out-of-hours work as part of the standby roster

📝 Enhancement Note: The salary range provided is an estimate based on industry standards for similar roles in the UK water and wastewater sector. Final salary offers may vary depending on the candidate's skills and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Water and Wastewater Services

Company Size: Anglian Water employs over 5,000 people, making it one of the largest water companies in the UK.

Founded: 1995

Team Structure:

• Field Technicians operate as part of the Water Recycling Services team, working closely with other maintenance and operations teams.
• The role reports directly to the Team Leader or Supervisor, with opportunities for career progression within the team or broader Anglian Water organization.

Development Methodology:

• Anglian Water follows a structured approach to maintenance and repair work, with a focus on first-time resolution and customer satisfaction.
• The company encourages continuous learning and development, with opportunities for training and career progression.

Company Website: Anglian Water Services

📝 Enhancement Note: Anglian Water is committed to creating an inclusive and diverse workplace, welcoming all candidates who are ready to contribute their unique perspectives and skills to their mission of environmental stewardship.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry to mid-level position within the water and wastewater sector, offering opportunities for career progression and skill development.

Reporting Structure: Field Technicians report directly to the Team Leader or Supervisor, with opportunities for career progression within the team or broader Anglian Water organization.

Technical Impact: Field Technicians play a crucial role in maintaining and repairing sewerage networks, ensuring public health and environmental standards are met. Their work directly impacts Anglian Water's ability to provide essential water and wastewater services to customers.

Growth Opportunities:

• Technical Skill Development: Anglian Water offers opportunities for training and development, allowing Field Technicians to enhance their skills and knowledge in sewerage network maintenance and repair.
• Career Progression: With experience and demonstrated competence, Field Technicians may progress to more senior roles within the Water Recycling Services team or other departments within Anglian Water.

📝 Enhancement Note: Anglian Water's commitment to environmental stewardship and sustainability offers candidates the opportunity to make a tangible impact on the environment and public health.

🌐 Work Environment

Office Type: Anglian Water operates a flexible working culture, with Field Technicians primarily based at their designated work location or in the field.

Office Location(s): Leiston, Suffolk, United Kingdom (with additional travel to other locations as required)

Workspace Context:

• Field Technicians spend a significant amount of time working outdoors, operating specialized equipment, and maintaining and repairing sewerage networks.
• The role involves a significant amount of lone working, with opportunities for collaboration and teamwork when working with other maintenance and operations teams.
• Field Technicians are provided with a company van, access to tools, and all necessary uniform and PPE.

Work Schedule: Field Technicians work a 37-hour week, with additional out-of-hours work as part of the standby roster. The role may require working in shifts, including evenings, weekends, and public holidays.

📝 Enhancement Note: Anglian Water's flexible working culture allows Field Technicians to balance their work and personal lives effectively.

📄 Application & Technical Interview Process

Interview Process:

1. Online Application Review: Anglian Water will review your application and portfolio to ensure you meet the required qualifications and skills for the role.
2. Phone or Video Screen: A brief phone or video call to discuss your application and answer any questions you may have about the role.
3. Technical Assessment: A practical assessment or scenario-based interview to evaluate your problem-solving skills, customer service experience, and ability to work autonomously.
4. Final Interview: A face-to-face interview with the hiring manager to discuss your career aspirations, cultural fit, and next steps in the recruitment process.

Portfolio Review Tips:

• Highlight any relevant experience working with specialized equipment, such as high-pressure water jetting units or CCTV equipment.
• Include examples of your problem-solving skills and ability to work in challenging environments.
• Showcase your customer service experience and ability to communicate effectively with customers.

Technical Challenge Preparation:

• Familiarize yourself with Anglian Water's commitment to environmental stewardship and sustainability.
• Research common sewerage network issues and maintenance procedures.
• Prepare for scenario-based interviews that focus on problem-solving, customer service, and working autonomously.

ATS Keywords: Water Recycling Services, Sewerage Network Maintenance, High-Pressure Water Jetting, CCTV Equipment, Customer Service, Autonomous Working, Infrastructure Maintenance, Environmental Stewardship, Anglian Water

📝 Enhancement Note: Anglian Water's recruitment process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit within the organization.

🛠 Technology Stack & Web Infrastructure

Specialized Equipment:

• High-pressure water jetting units
• CCTV equipment
• Personal Protective Equipment (PPE)

IT Systems:

• Anglian Water's proprietary IT systems for recording and documenting feedback from site

📝 Enhancement Note: While this role does not involve web development or server administration technologies, a basic understanding of IT systems is required to record and document feedback from site.

👥 Team Culture & Values

Water Recycling Services Values:

• Environmental Stewardship: Anglian Water is committed to protecting and enhancing the environment through sustainable water management practices.
• Customer Focus: Field Technicians are dedicated to providing exceptional customer service and ensuring customer satisfaction.
• Integrity: Anglian Water operates with honesty, transparency, and accountability in all aspects of its work.
• Collaboration: Field Technicians work closely with other maintenance and operations teams to deliver high-quality results and maintain critical infrastructure.

Collaboration Style:

• Field Technicians operate primarily as part of a lone working role, with opportunities for collaboration and teamwork when working with other maintenance and operations teams.
• Anglian Water encourages a culture of knowledge sharing and continuous learning, with opportunities for mentoring and technical development.

📝 Enhancement Note: Anglian Water's commitment to environmental stewardship and sustainability offers candidates the opportunity to make a tangible impact on the environment and public health.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Working in Challenging Environments: Field Technicians must be comfortable working outdoors in all weather conditions and within confined spaces.
• Problem-Solving: The role requires strong problem-solving skills to identify and resolve sewerage network issues effectively.
• Customer Service: Field Technicians must be able to communicate effectively with customers, providing excellent customer service and ensuring customer satisfaction.

Learning & Development Opportunities:

• Technical Skill Development: Anglian Water offers opportunities for training and development, allowing Field Technicians to enhance their skills and knowledge in sewerage network maintenance and repair.
• Career Progression: With experience and demonstrated competence, Field Technicians may progress to more senior roles within the Water Recycling Services team or other departments within Anglian Water.

📝 Enhancement Note: Anglian Water's commitment to environmental stewardship and sustainability offers candidates the opportunity to make a tangible impact on the environment and public health.

💡 Interview Preparation

Technical Questions:

• Problem-Solving: Describe a time when you had to use your initiative to resolve a challenging issue. How did you approach the problem, and what was the outcome?
• Customer Service: Can you provide an example of a time when you went above and beyond to ensure customer satisfaction? What steps did you take, and what was the result?
• Autonomous Working: Can you describe a situation where you had to work independently to achieve a specific goal? How did you ensure you stayed on track and delivered the desired outcome?

Company & Culture Questions:

• Environmental Stewardship: How do you think your work as a Field Technician contributes to Anglian Water's commitment to environmental stewardship and sustainability?
• Customer Focus: Can you describe a time when you provided exceptional customer service, and how did you ensure the customer's needs were met?
• Integrity: Can you provide an example of a time when you demonstrated honesty and transparency in your work? How did this contribute to the overall success of the project or task?

Portfolio Presentation Strategy:

• Highlight Relevant Experience: Focus on any relevant experience working with specialized equipment, such as high-pressure water jetting units or CCTV equipment.
• Showcase Problem-Solving Skills: Include examples of your ability to identify and resolve sewerage network issues effectively.
• Demonstrate Customer Service Experience: Highlight your ability to communicate effectively with customers and provide excellent customer service.

📝 Enhancement Note: Anglian Water's interview process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit within the organization.

📌 Application Steps

To apply for this Field Technician position:

1. Submit your application through the application link provided.
2. Tailor your resume and portfolio to highlight your relevant experience working with specialized equipment, problem-solving skills, and customer service experience.
3. Research Anglian Water's commitment to environmental stewardship and sustainability, and be prepared to discuss how your work as a Field Technician contributes to these goals.
4. Prepare for the interview process by familiarizing yourself with common sewerage network issues, maintenance procedures, and Anglian Water's commitment to environmental stewardship and sustainability.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Anglian Water before making application decisions.