📍 Job Overview

Job Title: Field Technician
Company: Anglian Water Services
Location: Fakenham, Norfolk, United Kingdom
Job Type: On-site, Full-time
Category: Field Operations, Water & Waste Management
Date Posted: 2025-06-24
Experience Level: Entry-level to 2 years
Remote Status: On-site

🚀 Role Summary

Maintain and repair sewerage network, ensuring public health and environmental standards.
Operate high-pressure water jetting units and CCTV equipment to identify and resolve issues.
Provide exceptional customer service by addressing customer-reported sewerage issues.
Work autonomously and engage with both internal and external customers daily.
Contribute to Anglian Water's mission of environmental stewardship and sustainability.

📝 Enhancement Note: This role requires a strong commitment to environmental responsibility and customer service, making it an excellent fit for candidates passionate about water management and public health.

💻 Primary Responsibilities

Operational Maintenance: Operate single-person, high-pressure water jetting units and specific CCTV equipment to identify and promote repair work for network problems.
Incident Response: Respond to incidents and complete planned maintenance work, ensuring service continuity.
Customer Service: Investigate and offer first-time resolutions for sewerage issues encountered by customers.
Data Management: Accurately record and document all site feedback through Anglian Water's IT systems.
Health & Safety: Uphold health and safety protocols and work within confined spaces and at height, as required.

📝 Enhancement Note: This role involves a significant amount of physical work, requiring candidates to be comfortable working outdoors in various weather conditions and within confined spaces.

🎓 Skills & Qualifications

Education: No specific educational requirements mentioned; relevant work experience is preferred.

Experience: Previous experience or willingness to work outdoors and in manual roles is beneficial.

Required Skills:

Basic IT skills
Excellent customer service skills
Ability to work autonomously and use initiative
Full driving license (4.5-tonne license advantageous, with training provided if needed)
Ability to work within confined spaces and at height without restrictions
Maximum weight of 113 kg to meet harness weight limits

Preferred Skills:

Previous experience in water management or related industries
Familiarity with sewerage network maintenance and repair techniques
Knowledge of environmental regulations and best practices

📝 Enhancement Note: While not explicitly stated, candidates with relevant work experience, such as in water management, maintenance, or related industries, may have an advantage in this role.

📊 Web Portfolio & Project Requirements

Not applicable for this role

💵 Compensation & Benefits

Salary Range: Circa £30,534 per year, depending on skills and experience.

Benefits:

Personal private health care
25 days annual leave, rising with length of service
Business use of company van, plus access to tools and all uniform and PPE
Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
Bonus scheme
Flexible benefits to support wellbeing and lifestyle
Flexible working culture
Life assurance at eight times your salary
Personal accident cover – up to 5x your salary
Discounts
Paid time off when physically and mentally unwell
Excellent family leave package

Working Hours: 37 hours per week, with additional out-of-hours work required as part of the standby roster.

📝 Enhancement Note: The salary range provided is an estimate based on the job listing and industry standards for similar roles in the UK water management sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Water & Waste Management

Company Size: Anglian Water Services employs over 5,000 people, making it a medium to large-sized organization in the water management sector.

Founded: 1995 (as a result of the privatization of the regional water authorities)

Team Structure:

The Water Recycling Services team consists of field technicians, supervisors, and managers responsible for maintaining and repairing the sewerage network.
Technicians work predominantly alone, engaging with both internal and external customers daily.
The team operates on a standby roster to ensure uninterrupted service delivery.

Development Methodology:

Anglian Water uses a structured approach to maintenance and repair, focusing on first-time resolutions and customer satisfaction.
Technicians are expected to work autonomously and use their initiative to address sewerage issues efficiently.
The company emphasizes environmental responsibility and sustainability in all its operations.

Company Website: anglianwater.co.uk

📝 Enhancement Note: Anglian Water Services is a significant player in the UK water management industry, with a strong focus on environmental stewardship and customer service.

📈 Career & Growth Analysis

Field Technician Career Level: Entry-level to 2 years of experience. This role provides an opportunity to gain hands-on experience in water management and network maintenance.

Reporting Structure: Field Technicians report directly to Team Leaders or Supervisors within the Water Recycling Services team.

Technical Impact: Field Technicians play a crucial role in maintaining the sewerage network, ensuring public health and environmental standards are met. Their work directly impacts Anglian Water's ability to provide reliable and sustainable water recycling services.

Growth Opportunities:

Progression to Team Leader or Supervisor roles within the Water Recycling Services team.
Development of specialist skills in specific areas of water management or network maintenance.
Opportunities to work on high-profile projects or initiatives, contributing to Anglian Water's strategic objectives.

📝 Enhancement Note: Career progression within Anglian Water Services typically involves gaining experience and demonstrating strong performance in field technician roles before moving into supervisory or management positions.

🌐 Work Environment

Office Type: Field-based, with minimal time spent in an office environment.

Office Location(s): Fakenham, Norfolk, United Kingdom (must be within 20 minutes of travel to this location)

Workspace Context:

Field Technicians spend most of their time working outdoors, in various weather conditions, and within confined spaces.
They operate high-pressure water jetting units and specific CCTV equipment to identify and promote repair work for network problems.
Technicians engage with both internal and external customers daily, providing exceptional customer service.

Work Schedule: Field Technicians work 37 hours per week, with additional out-of-hours work required as part of the standby roster. The role involves working in shifts, including evenings, weekends, and bank holidays.

📝 Enhancement Note: This role requires a high level of physical fitness and the ability to work in various weather conditions and within confined spaces. Candidates should be comfortable with this aspect of the job.

📄 Application & Technical Interview Process

Interview Process:

Online application and initial screening.
Technical interview focusing on relevant experience, customer service skills, and ability to work autonomously.
Health and safety induction and occupational health checks.
Final interview and offer.

Portfolio Review Tips: Not applicable for this role

Technical Challenge Preparation: Not applicable for this role

ATS Keywords: Water Management, Sewerage Network, Maintenance, Repair, Customer Service, Autonomous Work, Health & Safety, Environmental Responsibility, Sustainability

📝 Enhancement Note: Anglian Water Services uses a structured interview process to assess candidates' technical skills, customer service abilities, and commitment to environmental responsibility and sustainability.

🛠 Technology Stack & Web Infrastructure

Not applicable for this role

👥 Team Culture & Values

Water Management Values:

Environmental responsibility and sustainability
Customer focus and exceptional service delivery
Safety and health as top priorities
Collaboration and teamwork
Continuous improvement and innovation

Collaboration Style:

Field Technicians work predominantly alone but collaborate with colleagues, supervisors, and other teams as needed.
They engage with both internal and external customers daily, providing exceptional customer service.
The team operates on a standby roster to ensure uninterrupted service delivery.

📝 Enhancement Note: Anglian Water Services fosters a culture of environmental responsibility, customer focus, and collaboration, with a strong emphasis on safety and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Addressing sewerage network issues in various weather conditions and within confined spaces.
Ensuring compliance with environmental regulations and health & safety protocols.
Providing exceptional customer service while working autonomously.

Learning & Development Opportunities:

Gaining hands-on experience in water management and network maintenance.
Developing specialist skills in specific areas of water management or network maintenance.
Opportunities to work on high-profile projects or initiatives, contributing to Anglian Water's strategic objectives.

📝 Enhancement Note: Field Technicians face various technical challenges in their day-to-day work, requiring them to be adaptable, resourceful, and committed to environmental responsibility and sustainability.

💡 Interview Preparation

Technical Questions:

Describe your experience working outdoors and in manual roles.
How have you addressed customer service issues in previous roles?
Can you explain a time when you had to work autonomously and use your initiative to solve a problem?

Company & Culture Questions:

Why are you interested in working for Anglian Water Services?
How do you prioritize environmental responsibility and sustainability in your work?
Can you give an example of a time when you had to collaborate with colleagues or other teams to achieve a goal?

Portfolio Presentation Strategy: Not applicable for this role

📝 Enhancement Note: Anglian Water Services uses a structured interview process to assess candidates' technical skills, customer service abilities, and commitment to environmental responsibility and sustainability. Preparation should focus on demonstrating relevant experience and aligning with the company's values.

📌 Application Steps

To apply for this Field Technician position:

Submit your application through the Anglian Water Services careers portal.
Tailor your resume to highlight relevant experience in water management, maintenance, or related industries.
Prepare for the technical interview by reflecting on your experience working outdoors, providing customer service, and working autonomously.
Research Anglian Water Services and familiarize yourself with their commitment to environmental responsibility and sustainability.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Anglian Water Services before making application decisions.

Field Technician