Field Technician

📍 Job Overview

• Job Title: Field Technician
• Company: Anglian Water Services
• Location: Colchester, Essex, United Kingdom / Ipswich, Suffolk, United Kingdom
• Job Type: On-site, Full-time
• Category: Infrastructure & Operations
• Date Posted: 2025-06-24
• Experience Level: Entry-level to 2 years
• Remote Status: On-site

🚀 Role Summary

• Maintain and repair water and sewerage infrastructure
• Respond to incidents and customer queries
• Operate high-pressure water jetting units and CCTV equipment
• Work autonomously and provide excellent customer service
• Contribute to environmental stewardship and public health

📝 Enhancement Note: This role involves hands-on maintenance and repair work, requiring physical effort and adaptability to various weather conditions. It also demands strong customer service skills and the ability to work independently.

💻 Primary Responsibilities

• Operate and maintain high-pressure water jetting units and CCTV equipment to identify and resolve issues in the sewerage network
• Investigate and resolve sewerage issues encountered by customers, aiming for first-time resolutions
• Respond to incidents and planned maintenance work as part of the standby roster
• Accurately record and document site feedback through Anglian Water's IT systems
• Engage with internal and external customers daily, providing excellent customer service
• Work predominantly alone, using initiative and making decisions independently
• Adhere to health and safety protocols and maintain a safe working environment

📝 Enhancement Note: This role requires a strong focus on safety, as well as the ability to work in confined spaces and at heights without restrictions.

🎓 Skills & Qualifications

Education: No specific educational requirements mentioned; relevant work experience is valued

Experience: Basic IT skills and hands-on or manual work experience are beneficial

Required Skills:

• Excellent customer service skills
• Ability to work autonomously and use initiative
• Willingness to work outside in all weathers
• Full driving license (4.5-tonne license advantageous)
• Ability to work within confined spaces and at heights without restrictions

Preferred Skills:

• Previous experience in water or sewerage maintenance
• Familiarity with high-pressure water jetting units and CCTV equipment
• Knowledge of health and safety protocols in water and sewerage environments

📝 Enhancement Note: While not explicitly stated, candidates with experience in water or sewerage maintenance may have an advantage in this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Circa £30,534 - £36,641 per year (based on skills and experience, using regional salary standards for Field Technicians in the UK water industry)

Benefits:

• Personal private health care
• 25 days annual leave (rising with length of service)
• Business use of company van, tools, and all uniform and PPE
• Competitive pension scheme (Anglian Water double-matches contributions up to 6%)
• Bonus scheme
• Flexible benefits for wellbeing and lifestyle
• Flexible working culture
• Life assurance at eight times your salary
• Personal accident cover (up to 5x your salary)
• Lots of great discounts
• Paid time off when physically and mentally unwell
• Excellent family leave package

Working Hours: 37 hours per week, with additional out-of-hours work as part of the standby roster

📝 Enhancement Note: The salary range provided is an estimate based on regional standards for Field Technicians in the UK water industry. Actual salary may vary depending on skills, experience, and performance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Water and water recycling services

Company Size: Anglian Water Services employs over 5,000 people, making it a large organization with a significant impact on the environment and local communities

Founded: 1995 (as a result of the privatization of the regional water authorities)

Team Structure:

• The Water Recycling Services team is responsible for collecting, treating, and recycling water, as well as maintaining the infrastructure that supports these processes
• Field Technicians work predominantly alone, but they are part of a larger team that includes other technicians, supervisors, and support staff
• The team operates a standby roster to ensure 24/7 service delivery

Development Methodology:

• Anglian Water uses a range of methodologies to deliver its services, including Agile and Lean Six Sigma
• Field Technicians follow established procedures and protocols to maintain and repair water and sewerage infrastructure

Company Website: Anglian Water Services

📝 Enhancement Note: Anglian Water Services is a large organization with a significant impact on the environment and local communities. It values diversity, inclusion, and creating an environment where all colleagues feel they belong.

📈 Career & Growth Analysis

Web Technology Career Level: N/A (this role is not web technology-specific)

Reporting Structure: Field Technicians report directly to their line manager or supervisor within the Water Recycling Services team

Technical Impact: Field Technicians play a crucial role in maintaining and repairing water and sewerage infrastructure, ensuring the smooth operation of Anglian Water's services and protecting public health and the environment

Growth Opportunities:

• Progression to more senior roles within the Water Recycling Services team, such as Team Leader or Supervisor
• Development of specialist skills and knowledge in water and sewerage maintenance
• Opportunities to work on high-profile projects and initiatives that contribute to environmental stewardship

📝 Enhancement Note: While this role is not web technology-specific, there may be opportunities for career progression and skill development within Anglian Water's Water Recycling Services team.

🌐 Work Environment

Office Type: N/A (this role is field-based)

Office Location(s): Colchester and Ipswich (candidates must be within 20 minutes of travel to these locations)

Workspace Context:

• Field Technicians spend most of their time working outdoors, maintaining and repairing water and sewerage infrastructure
• They may use company vehicles, tools, and equipment to complete their work
• Field Technicians engage with both internal and external customers daily, providing excellent customer service

Work Schedule: Field Technicians work 37 hours per week, with additional out-of-hours work as part of the standby roster. They may be required to work flexible hours to respond to incidents and customer queries

📝 Enhancement Note: This role involves working outdoors in various weather conditions and may require travel to different locations within the region.

📄 Application & Technical Interview Process (N/A for this role)

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values: N/A (this role is not web technology-specific)

Collaboration Style:

• Field Technicians work predominantly alone but are part of a larger team that includes other technicians, supervisors, and support staff
• They collaborate with colleagues to share knowledge, skills, and best practices
• Field Technicians engage with both internal and external customers daily, providing excellent customer service

📝 Enhancement Note: While this role is not web technology-specific, it emphasizes collaboration, knowledge sharing, and excellent customer service, which are valuable skills in any team environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Working in various weather conditions and environments
• Maintaining and repairing water and sewerage infrastructure
• Responding to incidents and customer queries promptly and effectively

Learning & Development Opportunities:

• Developing specialist skills and knowledge in water and sewerage maintenance
• Working on high-profile projects and initiatives that contribute to environmental stewardship
• Gaining experience in customer service and working autonomously

📝 Enhancement Note: This role presents unique challenges and opportunities for growth and development within the water and sewerage maintenance industry.

💡 Interview Preparation (N/A for this role)

📌 Application Steps

To apply for this Field Technician position:

• Submit your application through the application link provided
• Tailor your resume to highlight relevant skills and experience, such as customer service, manual work, and any relevant qualifications
• Prepare for any interview questions related to your ability to work outdoors in various weather conditions, maintain and repair water and sewerage infrastructure, and provide excellent customer service