📍 Job Overview

Job Title: Field Technician
Company: Anglian Water Services
Location: Northampton, Northamptonshire, United Kingdom
Job Type: On-site, Full-time
Category: Infrastructure & Maintenance
Date Posted: 2025-06-24
Experience Level: Entry-level to 2 years
Remote Status: On-site

🚀 Role Summary

Maintain and repair sewerage network infrastructure
Operate high-pressure water jetting units and CCTV equipment
Investigate and resolve sewerage issues, ensuring exceptional customer service
Work autonomously and use initiative to tackle varied tasks and incidents
Contribute to environmental stewardship and public health protection

📝 Enhancement Note: This role is ideal for individuals seeking hands-on experience in infrastructure maintenance, with a focus on environmental sustainability and customer service.

💻 Primary Responsibilities

Operate and maintain high-pressure water jetting units and CCTV equipment to identify and repair issues in the sewerage network
Investigate and resolve sewerage issues encountered by customers, aiming for first-time resolutions
Respond to incidents and complete planned maintenance work as required
Accurately record and document all site feedback through Anglian Water's IT systems
Engage with internal and external customers daily, providing excellent customer service
Work predominantly alone and use initiative to tackle varied tasks and incidents

📝 Enhancement Note: This role requires a proactive approach to problem-solving and a strong commitment to customer service and environmental protection.

🎓 Skills & Qualifications

Education: No specific educational requirements mentioned; relevant work experience is beneficial

Experience: Entry-level to 2 years of experience in a similar role or relevant work experience

Required Skills:

Experience or willingness to work outdoors in all weather conditions
Basic IT skills
Ability to work autonomously and use initiative
Excellent customer service skills
Full driving license (4.5-tonne license advantageous, training provided if needed)
Ability to work within confined spaces and at height without restrictions (maximum weight limit of 113 kg)
Willingness to complete relevant occupational health checks, including Hand-arm Vibration (HAV)

Preferred Skills:

Experience in a similar role or relevant work experience
Familiarity with sewerage network maintenance or related infrastructure

📝 Enhancement Note: While specific qualifications are not required, relevant work experience and a strong commitment to customer service and environmental protection are essential for success in this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Circa £30,534 per year, depending on skills and experience

Benefits:

Personal private health care
25 days annual leave, rising with length of service
Business use of company van, plus access to tools and all uniform and PPE
Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
Bonus scheme
Flexible benefits to support wellbeing and lifestyle
A flexible working culture
Life assurance at eight times your salary
Personal accident cover – up to 5x your salary
Lots of great discounts
Paid time off when physically and mentally unwell
An excellent family leave package

Working Hours: 37 hours per week, with additional out-of-hours work required as part of the standby roster

📝 Enhancement Note: The salary range and benefits package are competitive for the water industry and reflect the importance of this role in maintaining critical infrastructure and protecting the environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Water and water recycling services

Company Size: Anglian Water Services is a large organization with over 7,000 employees, providing water and water recycling services to customers in the UK

Founded: Anglian Water was founded in 1996, following the privatization of the regional water authorities

Team Structure:

The Water Recycling Services team is responsible for collecting, treating, and recycling water, as well as maintaining the sewerage network
The team consists of skilled professionals who work together to deliver key services and maintain critical infrastructure

Development Methodology:

Anglian Water uses a structured approach to maintenance and repair, with a focus on first-time resolutions and exceptional customer service
The company prioritizes environmental sustainability and continuous improvement in its operations

Company Website: https://www.anglianwater.co.uk/

📝 Enhancement Note: Anglian Water Services is committed to providing high-quality water and water recycling services, with a strong focus on environmental sustainability and customer service. The company values its employees and offers a comprehensive benefits package to support their wellbeing and professional development.

📈 Career & Growth Analysis

Role Level: Field Technician is an entry-level to mid-level role within the Water Recycling Services team

Reporting Structure: Field Technicians report to a Team Leader or Supervisor within the Water Recycling Services team

Technical Impact: Field Technicians play a crucial role in maintaining the sewerage network, ensuring the smooth operation of critical infrastructure, and protecting the environment and public health

Growth Opportunities:

With experience and demonstrated proficiency, Field Technicians may progress to more senior roles within the Water Recycling Services team, such as Team Leader or Supervisor
Anglian Water offers training and development opportunities to support employees' career progression and skill development

📝 Enhancement Note: This role offers opportunities for career progression and skill development within the water industry, with a focus on environmental sustainability and customer service.

🌐 Work Environment

Office Type: Anglian Water Services operates a flexible working culture, with a focus on delivering key services and maintaining critical infrastructure

Office Location(s): Great Billing Water Recycling Centre, Northampton

Workspace Context:

Field Technicians spend most of their time working outdoors, maintaining and repairing the sewerage network
The role requires the use of specialized equipment, such as high-pressure water jetting units and CCTV equipment
Field Technicians engage with both internal and external customers daily, providing excellent customer service

Work Schedule:

Field Technicians work 37 hours per week, with additional out-of-hours work required as part of the standby roster
The role may involve working in shifts and being on call to respond to incidents and emergencies

📝 Enhancement Note: The work environment for this role is primarily outdoors, with a focus on maintaining and repairing critical infrastructure. The role requires a strong commitment to customer service and environmental protection, as well as the ability to work autonomously and use initiative.

📄 Application & Technical Interview Process

Interview Process:

Online application and screening
Telephone or video interview to assess customer service skills and cultural fit
Practical assessment or trial shift to evaluate technical skills and ability to work autonomously

Portfolio Review Tips: N/A (not applicable for this role)

Technical Challenge Preparation: N/A (not applicable for this role)

ATS Keywords: Water, Sewerage, Maintenance, Repair, Customer Service, Environmental Protection, Infrastructure, Health and Safety, Confined Space, Working at Height, High-Pressure Water Jetting, CCTV, IT Systems, Teamwork, Communication, Problem-Solving, Initiative, Flexibility

📝 Enhancement Note: The application and interview process for this role focuses on assessing customer service skills, technical proficiency, and cultural fit. The role does not require a portfolio or technical challenge preparation.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Water Recycling Services Values:

Customer-focused: Field Technicians prioritize exceptional customer service and strive to resolve issues promptly and efficiently
Environmentally responsible: Field Technicians are committed to protecting the environment and maintaining critical infrastructure
Collaborative: Field Technicians work together to deliver key services and maintain critical infrastructure
Innovative: Field Technicians are encouraged to suggest improvements and contribute to continuous learning and development

Collaboration Style:

Field Technicians work predominantly alone, using initiative to tackle varied tasks and incidents
The role requires strong communication and teamwork skills to collaborate effectively with other team members and stakeholders
Field Technicians engage with both internal and external customers daily, providing excellent customer service

📝 Enhancement Note: The Water Recycling Services team at Anglian Water values customer focus, environmental responsibility, collaboration, and innovation. Field Technicians are encouraged to suggest improvements and contribute to continuous learning and development within the team.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Working in confined spaces and at height, requiring a strong commitment to health and safety protocols
Responding to incidents and emergencies, often working under pressure to resolve issues promptly and efficiently
Maintaining and repairing critical infrastructure, with a focus on environmental sustainability and exceptional customer service

Learning & Development Opportunities:

Anglian Water offers training and development opportunities to support employees' career progression and skill development
Field Technicians may have the opportunity to progress to more senior roles within the Water Recycling Services team, such as Team Leader or Supervisor
The role offers exposure to a wide range of technical skills and equipment, providing opportunities for continuous learning and development

📝 Enhancement Note: This role presents technical challenges related to working in confined spaces and at height, as well as responding to incidents and emergencies. The role also offers opportunities for career progression and skill development within the water industry, with a focus on environmental sustainability and exceptional customer service.

💡 Interview Preparation

Technical Questions:

Describe a time when you had to work in a confined space or at height. How did you ensure your safety and the safety of others?
How have you handled a situation where you had to respond to an emergency or incident under pressure? What was the outcome?
Can you explain a time when you had to use initiative to tackle a varied task or incident? What was the result?

Company & Culture Questions:

Why are you interested in working for Anglian Water, and specifically in the Water Recycling Services team?
How do you prioritize exceptional customer service while maintaining environmental sustainability?
Can you describe a time when you suggested an improvement or contributed to continuous learning and development within a team?

Portfolio Presentation Strategy: N/A (not applicable for this role)

📝 Enhancement Note: The interview process for this role focuses on assessing customer service skills, technical proficiency, and cultural fit. The role does not require a portfolio or technical challenge preparation.

📌 Application Steps

To apply for this Field Technician position:

Submit your application through the application link provided
Prepare for the telephone or video interview by practicing customer service scenarios and demonstrating your commitment to environmental protection
If invited to a practical assessment or trial shift, ensure you are familiar with the equipment and processes used in the role
Research Anglian Water and the Water Recycling Services team to show your understanding of the company and its values

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

Tailor the job description to highlight the unique aspects of the Field Technician role within the Water Recycling Services team at Anglian Water
Emphasize the importance of environmental sustainability, customer service, and infrastructure maintenance in the role
Highlight the opportunities for career progression and skill development within the water industry

Quality Standards:

Ensure the job description is comprehensive, well-organized, and valuable to candidates seeking infrastructure and maintenance roles
Include actionable insights and tips for candidates preparing for the application and interview process
Maintain a professional and engaging tone throughout the job description

Industry Expertise:

Provide detailed information about the water industry, environmental protection, and infrastructure maintenance
Include specific details about the Water Recycling Services team and its role within Anglian Water
Highlight the unique challenges and growth opportunities presented by the Field Technician role

Professional Standards:

Use clear and concise language, avoiding jargon and technical terminology that may not be familiar to all candidates
Format the job description consistently, with appropriate spacing and section headers
Include relevant keywords and phrases to improve search engine optimization and visibility for candidates seeking infrastructure and maintenance roles

Technical Focus & Portfolio Emphasis (N/A for this role)

Avoid:

Generic business jargon not relevant to the Field Technician role or the water industry
Repetitive content across different sections
Non-technical terminology unless relevant to the specific role or industry
Marketing language unrelated to the unique aspects of the Field Technician role or the water industry

Field Technician