📍 Job Overview

• Job Title: Field Technical Support Specialist (18 Month Contract)
• Company: Safe Fleet
• Location: New York, NY, United States
• Job Type: Full-time, Contract (18 months)
• Category: Technical Support, Field Service
• Date Posted: 2025-06-18
• Experience Level: 0-2 years (Entry-level to Associate)
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on on-site technical support and quality control for Safe Fleet's products, ensuring customer satisfaction and driving product improvements.

• Collaborate with customers, engineering, support, and sales teams to implement and maintain Safe Fleet's products in the field.

• Serve as the primary point of contact for technical support, addressing customer needs and providing valuable feedback to Safe Fleet.

• Work with diverse teams to refine business requirements, improve system functionality, and enhance solution performance.

💻 Primary Responsibilities

• 📝 Enhancement Note: This role requires a strong understanding of vehicle electrical systems, troubleshooting skills, and the ability to communicate complex topics effectively.

• 🔧 Perform on-site installations, maintenance, and upgrades for devices, sensors, and cameras installed in/on class 7 and 8 vehicles.

• 📱 Provide first-line technical support for customers, addressing complex issues and recommending solutions for wireless and cellular connectivity problems.

• 🛠️ Collaborate with engineering teams to introduce product improvements that meet customer needs and provide feedback on successful implementations and ongoing challenges.

• 📝 Document and communicate requests for product and system improvements, ensuring resolved incidents are properly documented and closed.

• 🎓 Assist in customer training on systems applications and drive the creation, review, and submission of technical support documentation updates.

• 🌐 Work with stakeholders to design/modify necessary equipment mounting solutions for various devices, sensors, and cameras inside and outside vehicles.

• 📈 Perform other duties as assigned, contributing to Safe Fleet's goal of reducing preventable deaths and injuries in and around fleet vehicles.

🎓 Skills & Qualifications

Education: A bachelor's degree in engineering or computer science is preferred but not required. Relevant work experience is considered.

Experience: A minimum of one year of experience in a mobile vehicle solutions environment, with a preference for candidates experienced working with class 7 and class 8 vehicles.

Required Skills:

• Strong understanding of vehicle electrical systems, including multiplexed systems.
• Strong troubleshooting skills (essential).
• Proficient computer and basic networking skills (essential).
• Familiarity with JIRA, Confluence, MS Project, or similar applications.
• Proven ability to communicate complex topics to both customers and engineering teams.
• Excellent written and verbal communication and presentation skills.

Preferred Skills:

• Experience working with class 7 and class 8 vehicles.
• Knowledge of DOT Drug & Alcohol Testing compliance.

📝 Enhancement Note: Candidates should have a strong foundation in vehicle electrical systems and troubleshooting skills, with a preference for those with experience in mobile vehicle solutions environments.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: This role does not require a traditional web portfolio, as it focuses on field technical support and quality control. However, candidates should be prepared to demonstrate their technical skills and problem-solving abilities through relevant work experience and case studies.

💵 Compensation & Benefits

Salary Range: $85,000 - $100,000 USD Annual (New York Pay Transparency)

Benefits:

• Medical
• Dental
• 401K
• Bonuses

Working Hours: Full-time, 40 hours per week, with the possibility of overtime during peak periods.

🎯 Team & Company Context

🏢 Company Culture

Industry: Safe Fleet operates in the fleet safety industry, focusing on making fleet vehicles and everyone in and around them safer. Their products and services span across various fleet types, including school buses, waste collection trucks, firefighting vehicles, utility vehicles, police cruisers, and delivery vans.

Company Size: Safe Fleet is a fast-growing manufacturing, service, and technology company with over 1,700 employees in over 15 locations across Canada and the US. This size allows for diverse career opportunities and growth potential.

Founded: Safe Fleet was founded with a core value of safety, aiming to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.

Team Structure:

• The Field Technical Support Specialist will work closely with customers, engineering, support, and sales teams to ensure successful product implementation and maintenance.
• This role will report directly to the Manager of Field Technical Support and collaborate with various internal teams to drive product improvements and enhance customer satisfaction.

Development Methodology:

• Safe Fleet employs a customer-focused approach to product development, working closely with customers to understand their unique needs and refine business requirements.
• The company utilizes tools such as JIRA, Confluence, and MS Project to manage projects, track progress, and facilitate collaboration among teams.

Company Website: Safe Fleet

📝 Enhancement Note: Safe Fleet's company culture emphasizes safety, innovation, teamwork, customer focus, and integrity. The Field Technical Support Specialist will play a crucial role in driving these values by ensuring customer satisfaction and providing valuable feedback to the company.

🌐 Work Environment

Office Type: Safe Fleet's work environment is primarily on-site, with Field Technical Support Specialists working directly with customers in the field to install, maintain, and support their products.

Office Location(s): The Field Technical Support Specialist will be based in New York, NY, with frequent travel to customer sites across the region.

Workspace Context:

• 🚚 Field Technical Support Specialists will spend a significant portion of their time working on-site with customers, installing and maintaining devices, sensors, and cameras in/on class 7 and 8 vehicles.
• 💻 When not in the field, this role will work from Safe Fleet's New York office, collaborating with internal teams to address customer needs, refine business requirements, and drive product improvements.
• 🌐 Field Technical Support Specialists will need to be comfortable working in various environments, from customer facilities to vehicle depots and maintenance shops.

Work Schedule: The Field Technical Support Specialist will work a full-time schedule, typically Monday through Friday, with the possibility of overtime during peak periods. This role may require occasional weekend or evening work to accommodate customer schedules.

📝 Enhancement Note: This role requires flexibility and adaptability, as Field Technical Support Specialists will need to work in diverse environments and accommodate customer schedules.

📄 Application & Technical Interview Process

Interview Process:

• 📞 Phone or video screen to assess communication skills and understanding of the role's requirements.
• 🔧 On-site or virtual technical assessment, focusing on troubleshooting skills, vehicle electrical systems knowledge, and problem-solving abilities.
• 💼 In-depth discussion of relevant work experience, with a focus on mobile vehicle solutions environments and customer support.
• 🤝 Final interview with the hiring manager to evaluate cultural fit and career aspirations.

Portfolio Review Tips:

• 📝 Enhancement Note: As this role does not require a traditional web portfolio, candidates should focus on demonstrating their technical skills and problem-solving abilities through relevant work experience and case studies.

Technical Challenge Preparation:

• 🔧 Brush up on vehicle electrical systems knowledge, focusing on multiplexed systems and troubleshooting techniques.
• 📱 Familiarize yourself with common mobile vehicle solutions and their potential challenges.
• 💬 Prepare for customer support scenarios, demonstrating your ability to communicate complex topics effectively.

ATS Keywords:

• Vehicle Electrical Systems
• Troubleshooting
• Mobile Vehicle Solutions
• Customer Support
• Installation
• Maintenance
• Documentation
• Problem Solving
• Communication
• Engineering
• JIRA
• Confluence
• MS Project

📝 Enhancement Note: Candidates should tailor their resumes and cover letters to highlight relevant skills and experience, focusing on vehicle electrical systems, troubleshooting, and customer support.

📌 Application Steps

To apply for this Field Technical Support Specialist position:

1. Submit your application through the application link provided on the job posting.
2. Prepare a list of relevant work experience and case studies demonstrating your technical skills and problem-solving abilities.
3. Research Safe Fleet's products, services, and company culture to ensure a strong understanding of the role and the company.
4. Prepare for the interview process by brushing up on your vehicle electrical systems knowledge, troubleshooting skills, and customer support techniques.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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