📍 Job Overview

• Job Title: Field Technical Support
• Company: Hewlett Packard Enterprise
• Location: Santiago, Región Metropolitana, Chile
• Job Type: Hybrid (2 days per week in the office)
• Category: Services
• Date Posted: 2025-06-25
• Experience Level: Intermediate
• Remote Status: On-site/Hybrid

🚀 Role Summary

• Key Responsibilities: Provide on-site technical support for customers, ensuring high levels of satisfaction and loyalty. Resolve technical incidents and integrate solutions based on customer needs.
• Key Technologies: NonStop technology, company products and services offerings
• Industry: Technology and Software

💻 Primary Responsibilities

• Technical Support: Provide direct post-sales systems on-site technical support for reactive and proactive customers.
• Incident Resolution: Resolve routine in-scope technical incidents independently and collaborate with team members to resolve more complex incidents.
• Solution Integration: Apply company solutions to meet moderately complex customer needs within areas of technical responsibility.
• Customer Expectation Management: Participate in Customer Expectation management as part of the escalation process.
• Relationship Building: Build relationships with management in assigned accounts and set expectations with customers based on defined parameters.

🎓 Skills & Qualifications

Education

• Bachelor's degree preferred or Associate degree holder (technical field) with 2-4 years working experience in Systems Engineering.

Experience

• Proven experience in Systems Engineering, with a focus on server administration and technical security management.
• Experience and knowledge of NonStop technology are required.

Required Skills

• Basic knowledge of company products and services offerings.
• Excellent communication skills, both written and verbal, with the ability to communicate effectively to technical levels and first-level management within an organization.
• Active listening skills and ability to adjust messages to audience level.
• Problem-solving skills (proactive, reactive, and creative) based on clearly defined procedures.
• Conceptual understanding of IT environments.

Preferred Skills

• Basic knowledge of company products and services offerings.
• Experience in managing customer expectations and delivering high levels of customer satisfaction.
• Ability to work independently and in a team environment.
• Strong organizational skills and attention to detail.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not specified for this role.
• Technical Documentation: Not specified for this role.

💵 Compensation & Benefits

Salary Range

• Not specified in the job listing. According to Glassdoor, the average salary for a Field Technical Support Engineer in Chile is around CLP 3,500,000 - 4,500,000 per year (approximately USD 5,000 - 6,500).

Benefits

• Health & Wellbeing: Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing.
• Personal & Professional Development: Specific programs catered to helping team members reach career goals.
• Unconditional Inclusion: Flexible work arrangements, inclusive environment, and a focus on individual uniqueness.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Technology and Software
• Company Size: Large (over 10,000 employees)
• Founded: 1939 (as Hewlett-Packard; merged with Compaq in 2002 to form Hewlett-Packard Enterprise)
• Team Structure: Not specified in the job listing.
• Development Methodology: Not specified in the job listing.

📈 Career & Growth Analysis

• Web Technology Career Level: Intermediate-level technical support role with opportunities for growth in customer relationship management, technical expertise, and team leadership.
• Reporting Structure: Reports to the local management team.
• Technical Impact: Directly impacts customer satisfaction and loyalty through on-site technical support and incident resolution.

🌐 Work Environment

• Office Type: Hybrid (2 days per week in the office)
• Office Location(s): Santiago, Chile
• Workspace Context: Not specified in the job listing.
• Work Schedule: Full-time (40 hours per week)

📄 Application & Technical Interview Process

• Interview Process: Not specified in the job listing.
• Portfolio Review Tips: Not applicable for this role.
• Technical Challenge Preparation: Not specified in the job listing.
• ATS Keywords: Not specified in the job listing.

🛠 Technology Stack & Web Infrastructure

• Technologies: NonStop technology, company products and services offerings

👥 Team Culture & Values

• Web Development Values: Not specified in the job listing.
• Collaboration Style: Not specified in the job listing.

⚡ Challenges & Growth Opportunities

• Technical Challenges: Resolving complex technical incidents and integrating solutions for customers with varying needs and expectations.
• Learning & Development Opportunities: Opportunities for professional growth in customer relationship management, technical expertise, and team leadership.

💡 Interview Preparation

• Technical Questions: Not specified in the job listing.
• Company & Culture Questions: Not specified in the job listing.
• Portfolio Presentation Strategy: Not applicable for this role.

📌 Application Steps

To apply for this Field Technical Support position:

• Submit your application through the application link.
• Prepare for the application process by reviewing the job description and ensuring your resume highlights relevant skills and experiences.
• Research the company and its products and services to demonstrate your understanding and enthusiasm during the interview process.
• Prepare for technical interview questions by reviewing the required skills and brushing up on your problem-solving abilities.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

• Tailor the job description to highlight the web technology aspects of the role, such as the required knowledge of NonStop technology and the need for strong problem-solving skills in a technical support context.
• Emphasize the importance of customer satisfaction and the need for excellent communication skills in a customer-facing role.

Quality Standards:

• Ensure that the job description is comprehensive, well-organized, and valuable to potential candidates by providing actionable insights and detailed information about the role, the company, and the application process.
• Maintain a consistent format and professional tone throughout the job description.

Industry Expertise:

• Include specific details about the required knowledge of NonStop technology and the need for strong problem-solving skills in a technical support context.
• Emphasize the importance of customer satisfaction and the need for excellent communication skills in a customer-facing role.

Professional Standards:

• Maintain a consistent format and professional tone throughout the job description.
• Use industry-specific terminology accurately and appropriately.
• Provide comprehensive benefits and growth opportunities relevant to the role and the company.

Technical Focus & Portfolio Emphasis:

• For this role, emphasize the importance of customer satisfaction and the need for excellent communication skills in a customer-facing role.
• Highlight the required knowledge of NonStop technology and the need for strong problem-solving skills in a technical support context.

Avoid:

• Generic business jargon not relevant to the specific role or industry.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-technical terminology unless relevant to the specific role or industry.