📍 Job Overview

• Job Title: Field Service Technician with NICET IIs
• Company: Evergreen Fire and Security
• Location: Tacoma, Washington, United States
• Job Type: On-site
• Category: Field Service Technician
• Date Posted: June 21, 2025
• Experience Level: Intermediate (2-5 years)
• Remote Status: On-site

🚀 Role Summary

Evergreen Fire and Security, a leading provider of life safety and security solutions, seeks an experienced Field Service Technician with NICET II certifications to join their growing team. The ideal candidate will have a strong background in fire alarm systems, inspection and testing of water-based systems, and exceptional customer service skills. This role involves installing, repairing, testing, and maintaining various fire safety and security systems, as well as serving as the first point of contact for customers and ensuring compliance with regulations.

💻 Primary Responsibilities

🔧 System Installation, Repair, and Maintenance

• Install, repair, test, and handle the maintenance of projects as assigned, including fire alarm systems, sprinklers, extinguishers, back-flows, emergency lighting, and other critical protection systems.
• Ensure the quality and accuracy of all work performed, adhering to industry standards and best practices.

📞 Customer Service and Communication

• Serve as the first point of contact with internal and external customers, addressing their needs and concerns professionally and efficiently.
• Schedule appointments, including service work orders, to ensure customers' needs are met and program goals are satisfied.
• Provide customer training as required, demonstrating technical expertise and strong communication skills.

📝 Administrative Duties and Documentation

• Review bids for quality control purposes and recommend requirements to management.
• Report deficiencies in a timely and effective manner to prevent additional repairs.
• Expedite and ensure the accuracy of all service, testing, inspection correspondence, work orders, and other associated paperwork.
• Carry out administrative duties as needed to perform projects to completion.

🛡️ Safety and Compliance

• Ensure compliance with all state and federal regulations as applicable to service, installation, and maintenance of all systems, including OSHA safety standards.
• Accurately complete all paperwork directly related to service orders and projects.

📅 On-Call Duties and Travel

• Perform on-call duties as required, providing after-hour service calls and support.
• Travel as necessary to customer locations, maintaining a valid state driver's license.

🎓 Skills & Qualifications

🎓 Education and Certifications

• NICET II - Fire Alarm Systems or higher certification
• NICET II - Inspection and Testing of Water-Based Systems
• EL06
• Backflow Assembly Tester Certification
• Valid state driver's license

💪 Skills

• Proven experience in fire alarm systems, inspection, and testing of water-based systems
• Strong customer service skills and a customer-focused mindset
• Excellent communication, problem-solving, and teamwork skills
• Strong attention to detail and a commitment to safety standards
• Proficiency in administrative tasks and documentation
• Ability to work independently and in a team environment
• Willingness to travel and work on-call as needed

💡 Preferred Skills

• US government Clearance (may be required)
• Seattle FA-01 Card
• Seattle AS-ITT(S) Certification

📊 Web Portfolio & Project Requirements

As this role is focused on field service and does not require a web portfolio, the following section is not applicable.

💵 Compensation & Benefits

💰 Salary Range

The pay range for this position is $40 - $60 per hour for well-qualified candidates.

🎁 Benefits

• Competitive pay
• Paid Time Off (PTO)
• Paid holidays
• Medical, dental, and vision insurance plans
• 401(k) plan with up to 4% match available and 100% vesting from day one
• Healthcare and dependent care flexible spending accounts
• Employee Assistance Program (EAP)
• Company-sponsored group term life insurance
• Corporate perks program
• Opportunities to participate in voluntary benefits such as pet insurance, voluntary life insurance, disability insurance, long-term care, hospital indemnity insurance, critical illness insurance, legal services, identity theft protection, and accident insurance

🎯 Team & Company Context

🏢 Company Culture

Evergreen Fire and Security is a recognized leader in the life safety and security solutions industry, entrusted by the Federal Government and commercial customers to protect lives, critical infrastructure, and information. Their success is due in large part to the experience, skills, and expertise of their employees, who are committed to providing exceptional customer service and maintaining the highest standards of technical excellence.

🌐 Work Environment

Evergreen Fire and Security offers a fast-paced, inclusive, and rewarding working environment with opportunities for training and advancement. Their team-oriented culture fosters collaboration and continuous learning, with a strong focus on safety and compliance.

📈 Career & Growth Analysis

As a Field Service Technician with NICET II certifications, you will have the opportunity to grow within the company by expanding your technical skills and taking on additional responsibilities. Evergreen Fire and Security offers training and advancement opportunities in a fast-paced and rewarding working environment.

🌐 Work Environment

The work environment for this role is on-site, with travel required as necessary to customer locations. The work schedule is typically Monday through Friday, with on-call duties required for after-hour service calls and support.

📄 Application & Technical Interview Process

As this role is focused on field service and does not require a web portfolio or technical interview process, the following section is not applicable.

🛠 Technology Stack & Web Infrastructure

As this role is focused on field service and does not require a web technology stack or web infrastructure, the following section is not applicable.

👥 Team Culture & Values

Evergreen Fire and Security values exceptional customer service, technical excellence, and a strong commitment to safety and compliance. Their team-oriented culture fosters collaboration, continuous learning, and a customer-focused mindset.

⚡ Challenges & Growth Opportunities

🏢 Technical Challenges

• Staying up-to-date with the latest industry regulations and best practices
• Troubleshooting and repairing complex fire safety and security systems
• Managing multiple projects and priorities effectively
• Maintaining a high level of customer service while working in challenging environments

🌱 Learning & Development Opportunities

• Expanding technical skills and certifications in fire safety and security systems
• Gaining experience in project management and leadership
• Developing expertise in emerging technologies and industry trends
• Enhancing customer service and communication skills

💡 Interview Preparation

As this role is focused on field service and does not require a web portfolio or technical interview process, the following section is not applicable.

📌 Application Steps

To apply for this Field Service Technician with NICET IIs position at Evergreen Fire and Security, follow these steps:

1. Submit your application through the application link provided.
2. Prepare your resume, highlighting your relevant experience, certifications, and skills in fire alarm systems, inspection, and testing of water-based systems.
3. Complete the application form, providing detailed information about your experience, certifications, and qualifications.
4. Review the job description and company information to ensure you meet the requirements and are a strong fit for the role.
5. Prepare for any follow-up interviews or assessments, demonstrating your technical expertise and commitment to customer service.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Evergreen Fire and Security before making application decisions.