📍 Job Overview

• Job Title: Field Service Technician with NICET IIs
• Company: Evergreen Fire and Security
• Location: Tacoma, Washington, United States
• Job Type: On-site
• Category: Field Service Technician
• Date Posted: June 27, 2025
• Experience Level: 2-5 years
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role involves hands-on maintenance and installation of fire safety systems, requiring a blend of technical skills and customer service.

• 📝 Enhancement Note: The role demands a balance of technical proficiency in fire alarm systems and water-based systems, as well as strong communication skills to interact with customers and stakeholders.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities of this role revolve around the installation, repair, testing, and maintenance of fire alarm and safety systems. This includes serving as the first point of contact for customers, ensuring their needs are met, and providing customer training as required.

• 📝 Enhancement Note: This role also involves reviewing bids for quality control, reporting deficiencies, scheduling appointments, and performing on-call duties. Accurate and timely paperwork completion is crucial for project success.

🔧 System Installation & Maintenance

• Install, repair, test, and handle the maintenance of projects as assigned, including fire alarm systems, sprinklers, extinguishers, back-flows, emergency lighting, and more.
• Ensure compliance with all state and federal regulations, including OSHA safety standards, during service, installation, and maintenance of all systems.

📞 Customer Interaction & Service

• Serve as the first point of contact with internal and external customers, addressing service calls and scheduling with applicable authorities.
• Provide customer training and ensure customer satisfaction with the program goals.
• Expedite and ensure accuracy with all service, testing, inspection correspondence, work orders, and other associated paperwork.

📝 Administrative Duties & Reporting

• Review bids for quality control purposes and recommend requirements to management.
• Report deficiencies in a timely and effective manner to prevent additional repairs.
• Carry out administrative duties as needed to perform projects to completion.

🛠️ Tool & Equipment Management

• Install conduit as necessary and train customers on the usage of all applicable products for installation and/or upgrades.
• Travel as necessary to perform duties and maintain equipment in good working condition.

🎓 Skills & Qualifications

Education & Experience

• 📝 Enhancement Note: This role requires a minimum of 2-5 years of experience in the field, with relevant certifications and a valid state driver's license.

• Education: High school diploma or equivalent is required. Relevant trade school or vocational training is preferred but not required.

• Experience: A minimum of 2-5 years of experience in fire alarm systems, water-based systems, and related fields is required.

Required Skills

• 📝 Enhancement Note: The required skills for this role include a strong technical background in fire alarm systems, water-based systems, and related fields, as well as excellent communication and customer service skills.

• NICET II - Fire Alarms Systems or higher certification

• NICET II - Inspection and Testing of Water-Based Systems

• EL06

• Backflow Assembly Tester Certification

• Valid state driver's license

• On-call roster rotation mandatory for after-hour service calls, on-call pay provided

Preferred Skills

• US government Clearance may be required
• Seattle FA-01 Card
• Seattle AS-ITT(S) Certification

📊 Portfolio & Project Requirements

• 📝 Enhancement Note: As this role involves hands-on maintenance and installation, a portfolio of relevant projects and certifications is essential. A clean driving record and positive customer references are also beneficial.

• Portfolio Essentials:

  • A list of completed projects, including fire alarm systems, sprinklers, extinguishers, back-flows, emergency lighting, and more.
  • Copies of relevant certifications, including NICET II - Fire Alarms Systems, NICET II - Inspection and Testing of Water-Based Systems, EL06, and Backflow Assembly Tester Certification.
  • Positive customer references and testimonials.
  • A clean driving record.

• Technical Documentation:

  • Detailed documentation of installation, repair, and maintenance procedures for various fire safety systems.
  • Records of compliance with state and federal regulations, including OSHA safety standards.
  • Accurate and up-to-date paperwork for all service orders and projects.

💵 Compensation & Benefits

Salary Range

• 📝 Enhancement Note: The salary range for this role is $40 - $60 per hour for well-qualified candidates. This is based on regional market standards for field service technicians with relevant certifications and experience.

• Salary Range: $40 - $60 per hour

Benefits

• Competitive pay
• Paid Time Off (PTO)
• Paid holidays
• Medical, dental, and vision insurance plans
• 401(k) plan with up to 4% match available and 100% vested from day one
• Healthcare flexible spending accounts
• Dependent care flexible spending accounts
• Employee Assistance Program (EAP)
• Company-sponsored group term life insurance
• Corporate perks program
• Opportunities to participate in voluntary benefits such as pet insurance, voluntary life insurance, disability insurance, long-term care, hospital indemnity insurance, critical illness insurance, legal services, identity theft protection, and accident insurance

🎯 Team & Company Context

Company Culture

• 📝 Enhancement Note: Evergreen Fire and Security is a recognized leader in the life safety and security solutions industry, entrusted by the Federal Government and commercial customers to protect lives, critical infrastructure, and information. The company values experience, skills, and expertise, fostering a culture of professionalism and customer service.

• Industry: Life safety and security solutions

• Company Size: Medium to large-sized organization with multiple locations and a significant customer base.

• Founded: 1988 (with a history of growth and expansion)

• Team Structure:

  • The field service technician role is part of the technical services team, working closely with other technicians, project managers, and customer service representatives.
  • The team is structured to provide comprehensive coverage and support to customers, ensuring their fire safety and security needs are met.

• Development Methodology:

  • Evergreen Fire and Security follows established industry best practices for fire safety and security system installation, maintenance, and repair.
  • The company emphasizes continuous learning and improvement, staying up-to-date with the latest technologies and regulations.

Career & Growth Analysis

• 📝 Enhancement Note: This role offers opportunities for career progression, including training and advancement in a fast-paced, inclusive, and rewarding working environment.

• Web Technology Career Level: Field service technicians with relevant certifications and experience can expect to grow within the organization, taking on more complex projects and leadership roles as they develop their skills and expertise.

• Reporting Structure: Field service technicians report directly to their respective team leads or supervisors, with opportunities for cross-functional collaboration with other teams and departments.

• Technical Impact: Field service technicians play a crucial role in maintaining the safety and security of customers' properties, ensuring compliance with regulations and industry standards.

• Growth Opportunities:

  • Technical Skill Development: Evergreen Fire and Security offers opportunities for training and certification in emerging technologies and best practices, helping field service technicians stay current and advance their careers.
  • Technical Leadership: With experience and demonstrated proficiency, field service technicians can progress to leadership roles, overseeing teams and making critical decisions that impact the company's technical direction.
  • Architecture Decision-Making: As field service technicians gain experience and expertise, they may be called upon to contribute to strategic decisions regarding fire safety and security system design, implementation, and maintenance.

🌐 Work Environment

• 📝 Enhancement Note: Evergreen Fire and Security offers a fast-paced, inclusive, and rewarding working environment, with opportunities for training, advancement, and collaboration with a diverse team of professionals.

• Office Type: Evergreen Fire and Security's office environment is professional and collaborative, with a focus on customer service and technical excellence.

• Office Location(s): Tacoma, Washington, United States (with additional locations throughout the region)

• Workspace Context:

  • Field service technicians work both on-site at customer locations and in the office, collaborating with team members and other departments to ensure project success.
  • The workspace is equipped with the necessary tools, software, and resources to perform duties effectively and efficiently.
  • Field service technicians may be required to travel as necessary to perform duties and maintain equipment in good working condition.

• Work Schedule: Field service technicians typically work a standard 40-hour workweek, with opportunities for overtime and on-call duties as needed. The work schedule may vary depending on project deadlines and maintenance windows.

📄 Application & Technical Interview Process

• 📝 Enhancement Note: The application and interview process for this role focus on assessing technical proficiency, customer service skills, and cultural fit within the Evergreen Fire and Security team.

• Interview Process:

  • Technical Assessment: Candidates can expect a technical assessment of their knowledge and skills in fire alarm systems, water-based systems, and related fields. This may include hands-on demonstrations, problem-solving exercises, and scenario-based questions.
  • Customer Service Evaluation: The interview process will also evaluate candidates' communication skills, customer service mindset, and ability to work effectively with customers and stakeholders.
  • Cultural Fit Assessment: Evergreen Fire and Security places a strong emphasis on cultural fit, seeking candidates who align with the company's values and work well within the team.
  • Final Evaluation: The final evaluation will consider the candidate's overall fit for the role, technical proficiency, customer service skills, and cultural alignment with the Evergreen Fire and Security team.

• Portfolio Review Tips:

  • 📝 Enhancement Note: As this role involves hands-on maintenance and installation, candidates should highlight their relevant projects, certifications, and positive customer references in their portfolio.
  • Project Case Studies: Include detailed case studies of completed projects, demonstrating the candidate's technical expertise and problem-solving skills.
  • Customer Testimonials: Highlight positive customer testimonials and references that showcase the candidate's strong customer service skills and ability to build and maintain positive customer relationships.
  • Certification Documentation: Include copies of relevant certifications, such as NICET II - Fire Alarms Systems, NICET II - Inspection and Testing of Water-Based Systems, EL06, and Backflow Assembly Tester Certification.

• Technical Challenge Preparation:

  • 📝 Enhancement Note: Candidates should brush up on their technical knowledge and skills in fire alarm systems, water-based systems, and related fields in preparation for the technical assessment.
  • Hands-On Demonstrations: Practice hands-on demonstrations of installation, repair, and maintenance procedures for various fire safety systems.
  • Problem-Solving Exercises: Familiarize themselves with common challenges and scenarios in the field, and develop strategies for addressing and resolving these issues.
  • Communication Skills: Refine their communication skills, ensuring they can articulate technical concepts clearly and effectively to customers and stakeholders.

🛠️ Technology Stack & Web Infrastructure

• 📝 Enhancement Note: As this role involves hands-on maintenance and installation of fire safety systems, the technology stack is focused on industry-specific tools, software, and equipment.

• Industry-Specific Tools & Software:

  • Fire alarm system software and hardware
  • Water-based system software and hardware
  • Backflow assembly tester software and equipment
  • Emergency lighting software and hardware
  • Sprinkler system software and hardware
  • Customer relationship management (CRM) software
  • Project management software

• Industry-Specific Equipment:

  • Fire alarm control panels
  • Smoke detectors and other detection devices
  • Sprinkler systems and components
  • Emergency lighting fixtures and equipment
  • Backflow preventers and assemblies
  • Hand tools, power tools, and testing equipment

👥 Team Culture & Values

• 📝 Enhancement Note: Evergreen Fire and Security values a culture of professionalism, customer service, and technical excellence, with a strong emphasis on collaboration, communication, and continuous learning.

• Web Development Values:

  • Customer Focus: Evergreen Fire and Security prioritizes customer service and satisfaction, ensuring that customers' fire safety and security needs are met and exceeded.
  • Technical Excellence: The company values technical proficiency and continuous learning, staying up-to-date with the latest technologies, best practices, and industry standards.
  • Collaboration: Evergreen Fire and Security fosters a culture of collaboration, with strong communication and teamwork skills essential for success.
  • Professionalism: The company expects a high level of professionalism from its employees, with a commitment to ethical business practices and customer service excellence.

• Collaboration Style:

  • Cross-Functional Integration: Field service technicians work closely with other teams and departments, including project managers, customer service representatives, and technical specialists, to ensure project success.
  • Code Review Culture: Evergreen Fire and Security encourages a culture of peer review and continuous improvement, with team members regularly reviewing and providing feedback on each other's work.
  • Knowledge Sharing: The company values knowledge sharing and mentoring, with experienced team members often providing guidance and support to newer team members.

🚀 Challenges & Growth Opportunities

• 📝 Enhancement Note: Field service technicians face various challenges in their role, requiring strong problem-solving skills, adaptability, and a commitment to continuous learning.

• Technical Challenges:

  • Emerging Technologies: Field service technicians must stay current with emerging technologies and best practices in fire safety and security systems, adapting their skills and knowledge to meet evolving customer needs.
  • Regulatory Compliance: Technicians must ensure compliance with state and federal regulations, including OSHA safety standards, and stay up-to-date with changes in laws and industry standards.
  • Customer Expectations: Field service technicians must meet and exceed customer expectations, providing exceptional service and support in often challenging and dynamic environments.

• Learning & Development Opportunities:

  • Technical Skill Development: Evergreen Fire and Security offers opportunities for training and certification in emerging technologies and best practices, helping field service technicians stay current and advance their careers.
  • Conference Attendance: The company encourages field service technicians to attend industry conferences, workshops, and training sessions to expand their knowledge and skills.
  • Mentorship & Leadership Development: With experience and demonstrated proficiency, field service technicians can progress to leadership roles, overseeing teams and making critical decisions that impact the company's technical direction.

💡 Interview Preparation

• 📝 Enhancement Note: Candidates should thoroughly prepare for the interview process, researching the company, practicing their technical skills, and refining their communication and problem-solving abilities.

• Technical Questions:

  • 📝 Enhancement Note: Candidates should expect technical questions that assess their knowledge and skills in fire alarm systems, water-based systems, and related fields. They should also be prepared to discuss their problem-solving approach, customer service mindset, and adaptability to new technologies and best practices.

  • Technical Question 1: Can you describe a complex fire alarm system installation or repair project you've worked on, and how you ensured compliance with relevant regulations and industry standards?

  • Technical Question 2: How do you stay current with emerging technologies and best practices in fire safety and security systems, and how have you applied this knowledge in your previous roles?

  • Technical Question 3: Can you walk us through your approach to troubleshooting a difficult fire alarm system issue, and how you ensured a successful resolution?

• Company & Culture Questions:

  • 📝 Enhancement Note: Candidates should expect questions that assess their cultural fit within the Evergreen Fire and Security team, as well as their understanding of the company's values, mission, and work environment.

  • Company & Culture Question 1: How do you align with Evergreen Fire and Security's values of professionalism, customer service, and technical excellence, and how have you demonstrated these values in your previous roles?

  • Company & Culture Question 2: Can you describe a time when you had to work collaboratively with a diverse team to complete a complex project, and how you ensured the success of the project and the satisfaction of all stakeholders?

  • Company & Culture Question 3: How do you approach continuous learning and professional development, and how have you applied this mindset in your previous roles to drive personal and team success?

• Portfolio Presentation Strategy:

  • 📝 Enhancement Note: Candidates should develop a clear and concise portfolio presentation strategy that highlights their relevant projects, certifications, and positive customer references, while also showcasing their technical expertise, problem-solving skills, and customer service mindset.

  • Portfolio Presentation Strategy 1: Begin with an overview of your relevant certifications and experience, highlighting your technical proficiency in fire alarm systems, water-based systems, and related fields.

  • Portfolio Presentation Strategy 2: Present detailed case studies of completed projects, demonstrating your technical expertise, problem-solving skills, and ability to meet and exceed customer expectations.

  • Portfolio Presentation Strategy 3: Conclude with positive customer testimonials and references that showcase your strong customer service skills and ability to build and maintain positive customer relationships.

📌 Application Steps

To apply for this field service technician position with NICET IIs at Evergreen Fire and Security:

1. 📝 Enhancement Note: Candidates should submit their application through the application link provided, highlighting their relevant certifications, experience, and portfolio projects in their resume and cover letter.
2. 📝 Enhancement Note: Candidates should thoroughly prepare for the interview process, researching the company, practicing their technical skills, and refining their communication and problem-solving abilities.
3. 📝 Enhancement Note: Candidates should develop a clear and concise portfolio presentation strategy that highlights their relevant projects, certifications, and positive customer references, while also showcasing their technical expertise, problem-solving skills, and customer service mindset.
4. 📝 Enhancement Note: Candidates should be prepared to discuss their career goals, technical skills, and adaptability to new technologies and best practices, as well as their alignment with Evergreen Fire and Security's values and work environment.

• Application Link: Evergreen Fire and Security Job Application

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.