🚀 Field Service Technician with NICET IIs - Enhanced Job Description

📍 Job Overview

• Job Title: Field Service Technician with NICET IIs
• Company: Evergreen Fire and Security
• Location: Tacoma, WA, United States
• Job Type: On-site, Full-time
• Category: Field Service & Maintenance
• Date Posted: August 9, 2025
• Experience Level: 2-5 years
• Remote Status: On-site

🚀 Role Summary

Evergreen Fire and Security, a leading provider of life safety and security solutions, is seeking a skilled Field Service Technician with NICET II certifications to join their growing team. In this role, you will be responsible for installing, repairing, and maintaining fire safety systems while providing exceptional customer service. This is an excellent opportunity to grow your career in a dynamic and inclusive work environment.

💻 Primary Responsibilities

🔧 System Installation, Repair, and Maintenance

• Install, repair, test, and maintain fire safety systems, including fire alarms, sprinklers, extinguishers, back-flows, emergency lighting, and more.
• Ensure systems comply with state and federal regulations, including OSHA safety standards.
• Accurately complete all paperwork related to service orders and projects.

📞 Customer Service and Communication

• Serve as the first point of contact with customers, addressing their needs and scheduling appointments.
• Provide customer training on the usage of applicable products for installation and upgrades.
• Represent Evergreen Fire and Security professionally and ensure customer satisfaction.

📝 Administrative Duties and Quality Control

• Review bids for quality control purposes and recommend requirements to management.
• Report deficiencies in a timely and effective manner to prevent additional repairs.
• Expedite and ensure accuracy with all service, testing, inspection correspondence, work orders, and other associated paperwork.
• Carry out administrative duties as needed to perform projects to completion.

📅 Scheduling and On-Call Duties

• Schedule appointments, including service work orders, to ensure customers' needs are met and program goals are satisfied.
• Perform on-call duties as required, providing after-hour service calls and on-call pay.

🎓 Skills & Qualifications

🎓 Education & Certifications

• NICET II - Fire Alarm Systems or higher certification
• NICET II - Inspection and Testing of Water-Based Systems
• EL06 certification
• Backflow Assembly Tester Certification
• Valid state driver's license

💪 Preferred Skills

• US government Clearance (may be required)
• Seattle FA-01 Card
• Seattle AS-ITT(S) Certification

🛠️ Technical Skills

• Strong technical skills in fire safety systems installation, repair, and maintenance
• Excellent customer service and communication skills
• Proficiency in scheduling and administrative tasks
• Ability to work independently and in a team environment
• Strong problem-solving skills and attention to detail
• Familiarity with government contract requirements (a plus)

📊 Web Portfolio & Project Requirements

As this role does not require a web portfolio, please focus on providing relevant certifications and experience in your application.

💵 Compensation & Benefits

💰 Salary Range

• Pay range: $40 - $60 per hour for well-qualified candidates.
• Signing Bonus: $5,000 signing bonus available.

🎉 Benefits

• Competitive pay
• Paid Time Off (PTO)
• Paid holidays
• Medical, dental, and vision insurance plans
• 401(k) plan with up to 4% match available and 100% vesting from day one
• Healthcare and dependent care flexible spending accounts
• Employee Assistance Program (EAP)
• Company-sponsored group term life insurance
• Corporate perks program
• Opportunities to participate in voluntary benefits such as pet insurance, voluntary life insurance, disability insurance, long-term care, hospital indemnity insurance, critical illness insurance, legal services, identity theft protection, and accident insurance

🎯 Team & Company Context

🏢 Company Culture

• Industry: Life safety and security solutions
• Company Size: Medium-sized company with a growing team
• Founded: 1988
• Team Structure: The Field Service Technician role reports directly to the Service Manager and works closely with the Operations Manager and other team members to ensure customer satisfaction and system compliance.
• Development Methodology: Evergreen Fire and Security follows established industry standards and best practices for fire safety system installation, repair, and maintenance. The company emphasizes continuous learning and improvement to stay ahead of industry trends and regulations.

📈 Career & Growth Analysis

• Web Technology Career Level: This role is an excellent entry or mid-level opportunity for individuals seeking to grow their career in the fire safety industry. With the right skills and experience, there are opportunities for advancement into management or specialized technical roles.
• Reporting Structure: The Field Service Technician reports directly to the Service Manager and works closely with other team members to ensure customer satisfaction and system compliance.
• Technical Impact: In this role, you will have a direct impact on the safety and security of customers' properties and lives by maintaining and repairing critical fire safety systems.

🌐 Work Environment

• Office Type: On-site, with a collaborative and inclusive work environment
• Office Location(s): Tacoma, WA, United States
• Workspace Context:
  • Work in a dynamic and fast-paced environment, with a focus on customer satisfaction and system compliance.
  • Utilize company-provided tools and equipment to perform installation, repair, and maintenance tasks.
  • Collaborate with team members to ensure projects are completed to the highest standards.
• Work Schedule: Full-time, with on-call duties required for after-hour service calls. The work schedule may vary based on project demands and customer needs.

📄 Application & Technical Interview Process

📝 Interview Process

1. Phone Screen: A brief phone or video call to discuss your qualifications and experience.
2. In-Person Interview: A face-to-face interview with the Service Manager and other team members to assess your technical skills, customer service abilities, and cultural fit.
3. Background Check: A background check will be conducted for candidates who progress to the final stages of the interview process.

📝 Portfolio Review Tips

As this role does not require a web portfolio, please focus on providing relevant certifications and experience in your application.

💡 Interview Preparation

• Brush up on your NICET II certifications and be prepared to discuss your experience with fire safety systems installation, repair, and maintenance.
• Familiarize yourself with Evergreen Fire and Security's company culture and values.
• Prepare questions to ask the interview panel about the company, team dynamics, and growth opportunities.

🛠️ Technology Stack & Web Infrastructure

As this role does not involve web technology or infrastructure, there is no technology stack or web infrastructure to discuss.

👥 Team Culture & Values

🌟 Company Values

• Safety First: Evergreen Fire and Security prioritizes the safety of its employees, customers, and the communities it serves.
• Customer Focus: The company is committed to providing exceptional customer service and ensuring customer satisfaction.
• Integrity: Evergreen Fire and Security upholds the highest ethical standards in all its operations.
• Expertise: The company values the knowledge and experience of its employees and encourages continuous learning and improvement.
• Teamwork: Evergreen Fire and Security fosters a collaborative and inclusive work environment, where team members support and learn from one another.

🤝️ Collaboration Style

• Evergreen Fire and Security encourages open communication, active listening, and mutual respect among team members.
• The company values a positive and inclusive work environment, where team members feel empowered to share ideas and contribute to the company's success.
• Evergreen Fire and Security promotes a culture of continuous learning and improvement, where team members are encouraged to develop their skills and advance their careers.

🌱 Challenges & Growth Opportunities

🔬 Technical Challenges

• Stay up-to-date with the latest fire safety system technologies and regulations.
• Troubleshoot and repair complex fire safety system issues in a timely and efficient manner.
• Work in challenging and sometimes hazardous environments, requiring a strong commitment to safety and customer service.

🌱 Learning & Development Opportunities

• Evergreen Fire and Security offers opportunities for training and advancement in a fast-paced, inclusive, and rewarding work environment.
• The company encourages employees to pursue relevant certifications and continuing education to enhance their skills and knowledge.
• With the right skills and experience, there are opportunities for advancement into management or specialized technical roles.

💡 Interview Preparation

📝 Technical Questions

• System Knowledge: Be prepared to discuss your understanding of fire safety systems, including their components, installation, repair, and maintenance requirements.
• Regulatory Compliance: Demonstrate your knowledge of state and federal regulations related to fire safety systems and OSHA safety standards.
• Problem-Solving Skills: Showcase your ability to troubleshoot and repair complex fire safety system issues in a timely and efficient manner.
• Customer Service: Explain your approach to providing exceptional customer service and ensuring customer satisfaction.

📝 Company & Culture Questions

• Company Culture: Ask questions about Evergreen Fire and Security's company culture, values, and work environment to ensure a good fit with your personal and professional goals.
• Team Dynamics: Inquire about the team structure, collaboration, and communication styles within the company.
• Growth Opportunities: Ask about opportunities for training, advancement, and professional development within the company.

📌 Application Steps

To apply for this Field Service Technician with NICET IIs position:

1. Submit your application through the application link provided.
2. Prepare your relevant certifications and experience for the application and interview process.
3. Research Evergreen Fire and Security's company culture, values, and work environment to ensure a good fit with your personal and professional goals.
4. Prepare questions to ask the interview panel about the company, team dynamics, and growth opportunities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Evergreen Fire and Security before making application decisions.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Field Service & Maintenance Focus:

• Tailor every section specifically to field service and maintenance roles in the fire safety industry
• Include fire safety system installation, repair, and maintenance procedures, regulations, and safety standards
• Emphasize customer service, communication, and problem-solving skills
• Address scheduling, on-call duties, and administrative tasks specific to field service roles
• Highlight the importance of certifications, such as NICET II, in the field service industry

Quality Standards:

• Ensure no content overlap between sections - each section must contain unique information
• Only include Enhancement Notes when making significant inferences about field service procedures, regulations, or team structure
• Be comprehensive but concise, prioritizing actionable information over descriptive text
• Strategically distribute field service and maintenance-related keywords throughout all sections naturally
• Provide realistic salary ranges based on location, experience level, and field service specialization

Industry Expertise:

• Include specific fire safety system technologies, components, and installation requirements prominently
• Address field service career progression paths and technical leadership opportunities in the fire safety industry
• Provide tactical advice for field service portfolio development, live demonstrations, and project case studies
• Include field service-specific interview preparation and coding challenge guidance
• Emphasize customer service, communication, and problem-solving skills in the context of field service roles
• Address scheduling, on-call duties, and administrative tasks specific to field service professionals

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout
• Use field service and maintenance industry terminology appropriately and accurately
• Include comprehensive benefits and growth opportunities relevant to field service professionals
• Provide actionable insights that give field service candidates a competitive advantage
• Focus on field service team culture, collaboration, and customer impact measurement

Technical Focus & Portfolio Emphasis:

• Emphasize fire safety system installation, repair, and maintenance best practices, regulations, and safety standards
• Include specific portfolio requirements tailored to the field service discipline and role level
• Address browser compatibility, accessibility standards, and user experience design principles in the context of field service roles
• Focus on problem-solving methods, performance optimization, and scalable fire safety system architecture
• Include technical presentation skills and stakeholder communication for field service projects

Avoid:

• Generic business jargon not relevant to field service or maintenance roles
• Placeholder text or incomplete sections
• Repetitive content across different sections
• Non-technical terminology unless relevant to the specific field service role
• Marketing language unrelated to field service, maintenance, or customer experience