F119 Customer Support IMIS Lead (Onsite) at RTX

📍 Job Overview

Job Title: F119 Customer Support IMIS Lead (Onsite)
Company: RTX
Location: East Hartford, Connecticut, United States
Job Type: Hybrid
Category: Technical Support & Maintenance
Date Posted: 2025-08-08
Experience Level: 5-10 years
Remote Status: Onsite

🚀 Role Summary

Lead the Integrated Maintenance Information System (IMIS) for the F119 program at Pratt & Whitney, ensuring smooth operation and continuous improvement.
Collaborate with Lockheed Martin and the field to manage data flow, schedule upgrades, and troubleshoot issues.
Support both on-board and off-board software testing, and provide technical support to the field.
Drive projects to completion and support overall program financial goals.

📝 Enhancement Note: This role requires a strong background in system administration, data management, and technical support, with a focus on maintaining and enhancing the IMIS system for the F119 program.

💻 Primary Responsibilities

IMIS Administration: Perform administrative duties on a Solaris 10/Linux-based system, including user access management, technical support, hardware management, and supply management.
Upgrade Coordination: Work with Lockheed Martin to schedule and perform hardware and software upgrades of the system.
Requirements Development: Develop IMIS-related requirements with the field and coordinate implementation with Lockheed Martin.
Testing & Troubleshooting: Support both on-board and off-board software testing and validation, troubleshoot IMIS hardware and software issues, and provide technical support to the field for UBL issues.
Communication & Project Management: Communicate status of issues and solutions to internal and USAF program management teams, and drive projects to completion.
Financial Support: Support overall program financial goals.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, strong communication skills, and the ability to work independently and collaboratively with cross-functional teams.

🎓 Skills & Qualifications

Education: Bachelor's degree in engineering or computer science with 5+ years of relevant experience, or an advanced degree with 3+ years of similar relevant experience.

Experience:

Proven experience in system administration, data management, or a related field.
Knowledge of Python programming language, UNIX/Linux operating systems, and troubleshooting computer software issues.
Experience with engine systems operation, software development processes, and configuration management is preferred.

Required Skills:

Strong analytical problem-solving skills.
Excellent communication skills, both verbal and written.
Ability to engage cross-functional teams and work across functions, organizations, and management.
Ability to execute work independently through complex technical decision-making.
Fluent in English (verbal/written).

Preferred Skills:

Active U.S. government-issued Secret security clearance.
CompTIA Security+ certification.
F119 Sustainment experience.
Knowledge of engine systems operation, software development processes, and configuration management.

📝 Enhancement Note: This role requires a strong technical background in system administration, data management, and technical support, with a focus on maintaining and enhancing the IMIS system for the F119 program.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in system administration, data management, and technical support through relevant projects and case studies.
Showcase problem-solving skills and ability to troubleshoot complex technical issues.
Highlight experience with Python programming language, UNIX/Linux operating systems, and software testing.

Technical Documentation:

Provide detailed documentation of past projects, including system administration processes, data management strategies, and troubleshooting methodologies.
Include any relevant certifications or training in system administration, data management, or related fields.

📝 Enhancement Note: This role requires a strong technical portfolio that showcases experience in system administration, data management, and technical support, with a focus on maintaining and enhancing the IMIS system for the F119 program.

💵 Compensation & Benefits

Salary Range: $82,000 - $164,000 per year (based on experience level and location)

Benefits:

Medical, dental, vision, and life insurance.
Short-term and long-term disability.
401(k) match and flexible spending accounts.
Flexible work schedules and employee assistance program.
Employee Scholar Program, parental leave, paid time off, and holidays.

Working Hours: 40 hours per week, with off-hours support expected if field issues arise.

📝 Enhancement Note: The salary range provided is a good faith estimate representative of all experience levels. Specific benefits are dependent upon the specific business unit and whether or not the position is covered by a collective-bargaining agreement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aerospace and defense.

Company Size: Large (over 10,000 employees).

Founded: 1925 (as United Technologies Corporation; RTX was formed in 2022).

Team Structure:

The Customer Support Engineering organization is responsible for sustaining and maturing the diagnostic and support systems necessary for successful operation of the F119 engine.
The IMIS Lead will work closely with Lockheed Martin, the field, and internal teams to manage the IMIS system and ensure smooth operation.

Development Methodology:

Agile methodologies are used for software development and project management.
Configuration management processes are in place to ensure quality and consistency in software development and deployment.

Company Website: RTX

📝 Enhancement Note: RTX is a large, established company in the aerospace and defense industry, with a strong focus on innovation, quality, and customer satisfaction. The IMIS Lead role is integral to the success of the F119 program and requires a proactive, collaborative approach to problem-solving and teamwork.

📈 Career & Growth Analysis

Web Technology Career Level: Senior-level position with significant responsibility for the IMIS system and cross-functional collaboration.

Reporting Structure: The IMIS Lead reports directly to the Customer Support Engineering organization and works closely with Lockheed Martin, the field, and internal teams.

Technical Impact: The IMIS Lead has a significant impact on the successful operation of the F119 engine, ensuring smooth data flow, timely upgrades, and effective troubleshooting.

Growth Opportunities:

Technical leadership and architecture decision-making opportunities may arise as the IMIS system evolves and expands.
Opportunities for professional development, including training, certifications, and conference attendance, are available through the Employee Scholar Program.

📝 Enhancement Note: This role offers significant growth potential for technical professionals with a strong background in system administration, data management, and technical support, looking to advance their career in the aerospace and defense industry.

🌐 Work Environment

Office Type: Onsite, with hybrid work arrangements available for some positions.

Office Location(s): East Hartford, Connecticut, United States.

Workspace Context:

The IMIS Lead will work primarily onsite at the Pratt & Whitney facility in East Hartford, Connecticut.
The workspace includes collaborative environments, development tools, multiple monitors, and testing devices.
The IMIS Lead will work closely with Lockheed Martin, the field, and internal teams, fostering a collaborative and inclusive work environment.

Work Schedule: Hybrid work arrangements are available, with onsite presence required for critical tasks and meetings. Off-hours support may be expected if field issues arise.

📝 Enhancement Note: The IMIS Lead role requires a strong onsite presence to ensure smooth operation of the IMIS system and effective collaboration with Lockheed Martin, the field, and internal teams. A hybrid work arrangement may be available, depending on the specific needs of the role and the organization.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Demonstrate proficiency in Python programming, UNIX/Linux operating systems, and troubleshooting computer software issues through hands-on exercises and case studies.
System Administration & Data Management: Showcase experience in system administration, data management, and technical support through relevant projects and case studies.
Collaboration & Communication: Demonstrate strong communication skills, both verbal and written, and the ability to work effectively with cross-functional teams.
Final Evaluation: Assess overall fit for the role, including technical skills, cultural fit, and alignment with RTX's mission and values.

Portfolio Review Tips:

Highlight relevant projects and case studies that demonstrate experience in system administration, data management, and technical support.
Include any relevant certifications or training in system administration, data management, or related fields.
Prepare a detailed technical documentation of past projects, including system administration processes, data management strategies, and troubleshooting methodologies.

Technical Challenge Preparation:

Brush up on Python programming, UNIX/Linux operating systems, and troubleshooting computer software issues.
Review system administration processes, data management strategies, and troubleshooting methodologies.
Familiarize yourself with the F119 program and the IMIS system, and be prepared to discuss your approach to maintaining and enhancing the system.

ATS Keywords: Python, UNIX, Linux, System Administration, Data Management, Technical Support, Troubleshooting, Collaboration, Communication, Problem-Solving, F119, IMIS, Aerospace, Defense.

📝 Enhancement Note: The interview process for the IMIS Lead role is designed to assess technical proficiency in system administration, data management, and technical support, as well as strong communication skills and the ability to work effectively with cross-functional teams.

🛠 Technology Stack & Web Infrastructure

System Administration & Data Management Tools:

Solaris 10/Linux-based system for IMIS administration.
Python programming language for scripting and automation.
UNIX/Linux operating systems for hardware management and software deployment.
Configuration management processes for software development and deployment.

Collaboration & Communication Tools:

Microsoft Office Suite for documentation and communication.
Project management tools for task tracking and team collaboration.
Video conferencing tools for remote collaboration with Lockheed Martin and the field.

Testing & Troubleshooting Tools:

Software testing tools for on-board and off-board software validation.
Troubleshooting tools for hardware and software issue resolution.
Data analysis tools for issue diagnosis and problem resolution.

📝 Enhancement Note: The technology stack for the IMIS Lead role is focused on system administration, data management, and technical support, with a strong emphasis on Python programming, UNIX/Linux operating systems, and collaboration tools.

👥 Team Culture & Values

Customer Support Engineering Values:

Customer focus and satisfaction.
Collaboration and teamwork.
Innovation and continuous improvement.
Accountability and ownership.
Integrity and ethical behavior.

Collaboration Style:

Cross-functional collaboration with Lockheed Martin, the field, and internal teams.
Agile methodologies for software development and project management.
Configuration management processes for quality and consistency in software development and deployment.

📝 Enhancement Note: The IMIS Lead role requires a strong commitment to customer focus, collaboration, and continuous improvement, with a proactive approach to problem-solving and teamwork.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing data flow and software updates for the F119 engine fleet.
Troubleshooting complex hardware and software issues in the field.
Coordinating with Lockheed Martin and the field to schedule and perform upgrades to the IMIS system.
Ensuring the smooth operation of the IMIS system and effective collaboration with internal teams.

Learning & Development Opportunities:

Technical leadership and architecture decision-making opportunities as the IMIS system evolves and expands.
Professional development opportunities, including training, certifications, and conference attendance, through the Employee Scholar Program.
Opportunities to gain experience in the aerospace and defense industry and contribute to the success of the F119 program.

📝 Enhancement Note: The IMIS Lead role offers significant technical challenges and growth opportunities for professionals with a strong background in system administration, data management, and technical support, looking to advance their career in the aerospace and defense industry.

💡 Interview Preparation

Technical Questions:

System Administration & Data Management: Describe your experience with system administration, data management, and technical support, and how you have applied these skills to maintain and enhance complex systems.
Python Programming: Walkthrough a Python script you have written to automate a system administration task or data management process.
Troubleshooting: Explain your approach to troubleshooting complex hardware and software issues, and provide an example of a challenging issue you have resolved.
Collaboration & Communication: Describe your experience working with cross-functional teams, and how you have ensured effective communication and collaboration to achieve shared goals.

Company & Culture Questions:

RTX Mission & Values: Explain how your personal values align with RTX's mission and values, and how you have demonstrated a commitment to customer focus, collaboration, and continuous improvement in your previous roles.
F119 Program: Describe your understanding of the F119 program and the IMIS system, and how you would approach maintaining and enhancing the system to support the successful operation of the F119 engine.
Team Dynamics: Explain how you would foster a collaborative and inclusive work environment, and how you would support the professional development of your team members.

Portfolio Presentation Strategy:

Highlight relevant projects and case studies that demonstrate experience in system administration, data management, and technical support.
Include any relevant certifications or training in system administration, data management, or related fields.
Prepare a detailed technical documentation of past projects, including system administration processes, data management strategies, and troubleshooting methodologies.
Practice presenting your portfolio and be prepared to discuss your approach to maintaining and enhancing the IMIS system.

📝 Enhancement Note: The interview process for the IMIS Lead role is designed to assess technical proficiency in system administration, data management, and technical support, as well as strong communication skills and the ability to work effectively with cross-functional teams. A well-prepared portfolio and strong presentation skills are essential for success in this role.

📌 Application Steps

To apply for this IMIS Lead position at RTX:

Customize Your Portfolio: Highlight relevant projects and case studies that demonstrate experience in system administration, data management, and technical support, with a focus on maintaining and enhancing the IMIS system for the F119 program.
Optimize Your Resume: Emphasize your technical skills, experience in system administration, data management, and technical support, and any relevant certifications or training.
Prepare for Technical Interviews: Brush up on your Python programming, UNIX/Linux operating systems, and troubleshooting computer software issues skills, and be ready to discuss your approach to maintaining and enhancing the IMIS system.
Research RTX: Familiarize yourself with RTX's mission, values, and culture, and be prepared to discuss how your personal values align with the company's goals and objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with RTX before making application decisions.

F119 Customer Support IMIS Lead (Onsite)