📍 Job Overview

Job Title: Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – International Health Market (REF4365V)
Company: Deutsche Telekom IT Solutions
Location: Hungary (Budapest, Debrecen, Pécs, Szeged)
Job Type: Full-time
Category: Customer Delivery Management
Date Posted: 2025-06-25

🚀 Role Summary

Manage end-to-end customer delivery within Cloud Managed Services, ensuring high-quality service and handling escalations.
Optimize service portfolios and collaborate with top management to drive success in the international health market.
Lead and coordinate interdisciplinary project teams both nationally and internationally.
Engage with top management internally and externally to develop global cooperation strategies.
Directly interact with German-speaking clients and global stakeholders.

📝 Enhancement Note: This role requires a strong understanding of cloud computing, sovereign cloud, and ITIL processes to effectively manage service quality and deliver exceptional customer service.

💻 Primary Responsibilities

Oversee end-to-end customer delivery within Cloud Managed Services, ensuring high-quality service and handling escalations related to service quality.
Manage customer-impacting projects, including Transformation and Transition (T&T).
Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities.
Evaluate and approve cost and transition strategies within deals.
Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects.
Collaborate with Delivery teams to enhance efficiency and implement improvement measures.
Handle escalation management and take action as needed.
Plan operations and strategize service delivery in terms of time, quality, and cost.
Manage project scope based on budget and contract size.
Engage with top management internally and externally to develop global cooperation strategies.

📝 Enhancement Note: This role requires a balance of strategic planning, operational management, and stakeholder communication to ensure successful customer delivery and service optimization.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, IT, or a related field. Relevant certifications (e.g., ITIL, PMP) are a plus.

Experience: Proven experience (5-10 years) in customer delivery management, cloud computing, and ITIL processes. Experience with sovereign cloud and TSI standard service delivery processes is essential.

Required Skills:

Experience managing project scope based on budget and contract size.
Ability to plan operations and strategize service delivery.
Understanding of Service Chain Operations Management (SC-OPM) activities.
Strong understanding of cloud computing, cloud platform best practices, and sovereign cloud.
Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management).
Accuracy in financial management and invoicing.
Ability to evaluate and approve cost and transition strategies within deals.
Strong leadership and team coordination skills.
Excellent communication and stakeholder management skills.
Fluency in German (essential for direct customer interaction) and proficiency in English.

Preferred Skills:

Experience working with international teams and global stakeholders.
Knowledge of the health market and related regulations.
Familiarity with agile methodologies and project management tools.

📝 Enhancement Note: Candidates with experience in cloud computing, sovereign cloud, and ITIL processes will be well-positioned to succeed in this role. Familiarity with the health market and relevant regulations can also provide a competitive advantage.

📊 Web Portfolio & Project Requirements (N/A)

💵 Compensation & Benefits

Salary Range: €45,000 - €65,000 per year (based on experience and market research)

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and growth.
International work environment with diverse teams.
Attractive work-life balance and flexible working arrangements.

Working Hours: Full-time (40 hours/week), with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The salary range is estimated based on market research and the role's complexity. Benefits may vary based on the company's policies and the employee's tenure.

🎯 Team & Company Context

🏢 Company Culture

Industry: ICT and telecommunications services, with a focus on cloud computing and managed services.

Company Size: Medium to large (over 5,000 employees)

Founded: 2006 (as IT-Services Hungary, later rebranded to Deutsche Telekom IT Solutions)

Team Structure:

The Customer Delivery team works closely with various departments, including Delivery, Finance, and Top Management.
The team consists of experienced professionals with diverse backgrounds in cloud computing, ITIL processes, and customer delivery management.
The team collaborates with international teams and global stakeholders to ensure successful customer delivery and service optimization.

Development Methodology:

Agile methodologies are used for project management and service delivery.
ITIL processes (Incident, Problem, Change management) are followed to ensure high-quality service and continuous improvement.
Regular communication and collaboration with suppliers, customers, and internal teams are essential for successful service delivery.

Company Website: deutschetelekomitsolutions.hu

📝 Enhancement Note: Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, focusing on ICT and telecommunications services. The company's culture emphasizes collaboration, continuous improvement, and customer satisfaction.

📈 Career & Growth Analysis

Web Technology Career Level: Experienced (5-10 years of experience)

Reporting Structure: Reports directly to the Head of Customer Delivery or a similar role within the organization.

Technical Impact: This role has a significant impact on customer satisfaction, service quality, and overall business success. The Customer Delivery Manager is responsible for ensuring that customers receive high-quality service and that service portfolios are optimized to meet their needs.

Growth Opportunities:

Career Progression: With experience and demonstrated success, candidates can progress to senior roles within the Customer Delivery team or explore opportunities in related fields, such as Program Management or Service Delivery Management.
Technical Skill Development: Candidates can develop their skills in cloud computing, sovereign cloud, and ITIL processes through on-the-job training, workshops, and certifications.
Leadership Development: This role offers opportunities to develop leadership skills through team coordination, stakeholder management, and project management.

📝 Enhancement Note: This role provides opportunities for career progression, technical skill development, and leadership growth within the Customer Delivery team or related fields. Success in this role can lead to senior positions or management roles within the organization.

🌐 Work Environment

Office Type: Modern, collaborative office spaces with a focus on employee well-being and productivity.

Office Location(s): Budapest, Debrecen, Pécs, Szeged (Hungary)

Workspace Context:

Collaborative Environment: The workspace encourages collaboration and communication among team members, suppliers, and customers.
Technical Infrastructure: The workspace is equipped with modern tools and technologies to support cloud computing, ITIL processes, and service delivery management.
Flexible Working Arrangements: The company offers flexible working arrangements, including remote work and flexible hours, to support work-life balance.

Work Schedule: Full-time (40 hours/week), with flexibility for project deadlines and maintenance windows. Remote work is available within Hungary due to European taxation regulation.

📝 Enhancement Note: Deutsche Telekom IT Solutions offers a modern, collaborative work environment with flexible working arrangements to support employee productivity and well-being. The company's international teams and global stakeholders provide opportunities for professional growth and development.

📄 Application & Technical Interview Process

Interview Process:

Online Application Review: The hiring team reviews applications and selects candidates for the next stage.
Phone/Video Screen: A brief phone or video call to discuss the role, company, and candidate's qualifications.
On-site Interview: A visit to the company's office for in-depth discussions with the hiring manager and team members. This may include case studies, problem-solving exercises, and technical assessments.
Final Decision: The hiring team makes a final decision and extends an offer to the selected candidate.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's experience in customer delivery management, cloud computing, ITIL processes, and stakeholder management. Technical assessments and case studies may be included to evaluate the candidate's problem-solving skills and strategic thinking.

🛠 Technology Stack & Web Infrastructure (N/A)

👥 Team Culture & Values

Web Development Values:

Customer Focus: Prioritize customer satisfaction and service quality in all aspects of the role.
Collaboration: Work closely with internal teams, suppliers, and customers to ensure successful service delivery and optimization.
Continuous Improvement: Regularly review and improve service portfolios and processes to meet customer needs and enhance efficiency.
Accountability: Take ownership of customer delivery and service quality, ensuring that escalations are handled promptly and effectively.

Collaboration Style:

Cross-functional Integration: Collaborate with internal teams, such as Delivery, Finance, and Top Management, to ensure successful service delivery and optimization.
Regular Communication: Maintain open lines of communication with suppliers, customers, and internal teams to address concerns and share updates.
Knowledge Sharing: Encourage knowledge sharing and continuous learning among team members to enhance overall performance and service quality.

📝 Enhancement Note: Deutsche Telekom IT Solutions emphasizes customer focus, collaboration, and continuous improvement in its Customer Delivery team. Candidates should be prepared to work closely with internal teams, suppliers, and customers to ensure successful service delivery and optimization.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Service Quality Optimization: Continuously review and optimize service portfolios to meet customer needs and enhance efficiency.
Escalation Management: Handle escalations promptly and effectively to minimize customer impact and ensure high-quality service.
Stakeholder Management: Collaborate with top management, internal teams, suppliers, and customers to drive success and ensure alignment with business objectives.
Global Coordination: Work with international teams and global stakeholders to ensure successful customer delivery and service optimization.

Learning & Development Opportunities:

Cloud Computing: Develop expertise in cloud computing, sovereign cloud, and cloud platform best practices through on-the-job training, workshops, and certifications.
ITIL Processes: Enhance knowledge and skills in ITIL processes (Incident, Problem, Change management) to ensure high-quality service and continuous improvement.
Leadership Development: Develop leadership skills through team coordination, stakeholder management, and project management.
Industry Knowledge: Gain insights into the health market and related regulations to better understand customer needs and market trends.

📝 Enhancement Note: This role presents technical challenges in service quality optimization, escalation management, stakeholder management, and global coordination. Candidates should be prepared to develop their skills in cloud computing, ITIL processes, and leadership to succeed in this role.

💡 Interview Preparation

Technical Questions:

Cloud Computing: Discuss your experience with cloud computing, sovereign cloud, and cloud platform best practices. Provide examples of how you have leveraged these skills to optimize service portfolios and enhance customer satisfaction.
ITIL Processes: Explain your understanding of ITIL processes (Incident, Problem, Change management) and how you have applied them to ensure high-quality service and continuous improvement.
Stakeholder Management: Describe your experience working with top management, internal teams, suppliers, and customers. Provide examples of how you have successfully managed stakeholders to drive success and ensure alignment with business objectives.
Global Coordination: Discuss your experience working with international teams and global stakeholders. Provide examples of how you have ensured successful customer delivery and service optimization in a global context.

Company & Culture Questions:

Company Culture: Research Deutsche Telekom IT Solutions and its culture. Prepare questions to ask the interviewer about the company's values, mission, and work environment.
Team Dynamics: Inquire about the Customer Delivery team's structure, dynamics, and collaboration with other departments. Ask about the team's goals and how your role would contribute to their success.
Career Growth: Ask about opportunities for career progression, technical skill development, and leadership growth within the Customer Delivery team or related fields.

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating experience in cloud computing, ITIL processes, stakeholder management, and global coordination. Candidates should also research the company and its culture to ask informed questions and showcase their fit with the organization.

📌 Application Steps

To apply for this Customer Delivery Manager position:

Submit your application through the application link.
Tailor your resume and cover letter to highlight your experience in customer delivery management, cloud computing, ITIL processes, and stakeholder management.
Prepare for the interview process by researching the company, its culture, and the role's requirements. Practice answering technical questions and be ready to discuss your experience with cloud computing, ITIL processes, and stakeholder management.
If selected for an on-site interview, dress professionally and be prepared to discuss your qualifications, career goals, and fit with the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – International Health Market (REF4365V)