Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – German speaking (REF4365V) at Deutsche Telekom IT Solutions

📍 Job Overview

Job Title: Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – German speaking (REF4365V)
Company: Deutsche Telekom IT Solutions
Location: Hungary (Budapest, Debrecen, Pécs, Szeged)
Job Type: Full-time
Category: Customer Delivery Management
Date Posted: 2025-07-10

🚀 Role Summary

Oversee end-to-end customer delivery within Cloud Managed Services, ensuring high-quality service delivery and managing customer-impacting projects.
Collaborate with top management to drive success in the international health market, with a focus on Cloud and Sovereign Cloud services.
Manage service quality, optimize portfolios, and enhance efficiency through strategic planning and improvement measures.

📝 Enhancement Note: This role requires a strong understanding of cloud computing, cloud platform best practices, and experience with Sovereign Cloud to ensure successful delivery of services to German-speaking clients and global stakeholders.

💻 Primary Responsibilities

Customer Delivery Management: Oversee end-to-end customer delivery within Cloud Managed Services, ensuring high-quality service delivery and handling escalations related to service quality.
Project Management: Manage customer-impacting projects, including Transformation and Transition (T&T) projects, and lead interdisciplinary project teams both nationally and internationally.
Strategic Planning: Plan operations and strategize service delivery in terms of time, quality, and cost. Evaluate and approve cost and transition strategies within deals.
Collaboration: Engage with top management internally and externally to develop global cooperation strategies. Collaborate with delivery teams to enhance efficiency and implement improvement measures.
Communication: Maintain regular communication with suppliers and customers, focusing on technical aspects. Handle escalation management and take action as needed.

📝 Enhancement Note: This role requires a balance of strategic planning, project management, and communication skills to effectively manage customer delivery and drive success in the international health market.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications in project management and cloud computing are preferred.

Experience: 5-10 years of experience in customer delivery management, with a strong focus on cloud computing and Sovereign Cloud services. Proven experience in managing project scope based on budget and contract size is required.

Required Skills:

Strong understanding of cloud computing, cloud platform best practices, and Sovereign Cloud services.
Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management).
Accuracy in financial management and invoicing.
Proficiency in managing multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities.
Fluency in German for direct customer interaction and proficiency in English for communication with international teams.
Strong leadership, communication, and collaboration skills.
Ability to plan operations, strategize service delivery, and implement improvement measures.

Preferred Skills:

Experience with TSI standard service delivery processes.
Knowledge of the international health market and its specific requirements.
Familiarity with global cooperation strategies and stakeholder management.

📝 Enhancement Note: Candidates with experience in managing cloud and Sovereign Cloud services, along with a strong understanding of ITIL processes, will be well-suited for this role. Familiarity with the international health market and global stakeholder management is a plus.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in managing cloud and Sovereign Cloud services through case studies or project examples.
Showcase successful project delivery and customer satisfaction through testimonials or performance metrics.
Highlight problem-solving skills and improvement measures implemented to enhance service delivery and efficiency.

Technical Documentation:

Provide detailed documentation of ITIL processes implemented, including Incident, Problem, and Change management.
Demonstrate understanding of Service Chain Operations Management (SC-OPM) activities through relevant documentation or case studies.
Showcase financial management skills through budget planning, invoicing, and cost optimization strategies.

📝 Enhancement Note: Candidates should emphasize their experience in managing cloud and Sovereign Cloud services, along with their understanding of ITIL processes and Service Chain Operations Management, to effectively showcase their qualifications for this role.

💵 Compensation & Benefits

Salary Range: €45,000 - €65,000 per year (based on experience and qualifications)

Benefits:

Competitive salary and benefits package.
Opportunity to work with international clients and global stakeholders.
Potential for career growth and professional development within the Deutsche Telekom Group.
Collaborative work environment with a focus on continuous improvement and innovation.

Working Hours: Full-time (40 hours per week) with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The salary range provided is based on market research and industry standards for customer delivery management roles with a focus on cloud computing and Sovereign Cloud services in Hungary. Benefits may vary based on individual circumstances and company policies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, focusing on providing a wide portfolio of IT and telecommunications services to various industries, including the international health market.

Company Size: With over 5,000 employees, Deutsche Telekom IT Solutions offers a large and diverse work environment, providing opportunities for collaboration and professional growth.

Founded: Established in 2006, the company has since grown to become the largest ICT employer in Hungary, with a strong focus on ethical business practices and employee development.

Team Structure:

The Customer Delivery Management team is responsible for overseeing end-to-end customer delivery within Cloud Managed Services.
The team works closely with delivery teams, top management, and global stakeholders to ensure high-quality service delivery and drive success in the international health market.
The team is expected to collaborate with interdisciplinary project teams, both nationally and internationally, to manage customer-impacting projects and enhance efficiency.

Development Methodology:

The company follows ITIL processes for Incident, Problem, and Change management to ensure consistent and high-quality service delivery.
Agile methodologies are used for project management, with a focus on continuous improvement and innovation.
The company encourages a culture of collaboration and knowledge sharing, with regular training and development opportunities for employees.

Company Website: Deutsche Telekom IT Solutions

📝 Enhancement Note: Deutsche Telekom IT Solutions offers a collaborative and innovative work environment, with a strong focus on ethical business practices and employee development. The company's large and diverse team provides ample opportunities for collaboration and professional growth.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suited for an experienced Customer Delivery Manager with a strong background in cloud computing and Sovereign Cloud services. The role offers opportunities for career growth and professional development within the Deutsche Telekom Group.

Reporting Structure: The Customer Delivery Manager reports directly to the Head of Customer Delivery Management and works closely with delivery teams, top management, and global stakeholders.

Technical Impact: The Customer Delivery Manager is responsible for ensuring high-quality service delivery and managing customer-impacting projects. The role requires a strong understanding of cloud computing, cloud platform best practices, and Sovereign Cloud services to drive success in the international health market.

Growth Opportunities:

Career Progression: With experience and proven success in the role, candidates may have the opportunity to advance to a senior or management position within the Customer Delivery Management team or explore other roles within the Deutsche Telekom Group.
Technical Skill Development: The role offers opportunities to develop and enhance skills in cloud computing, Sovereign Cloud services, and ITIL processes. Candidates may also have the chance to gain experience in the international health market and global stakeholder management.
Leadership Development: The role requires strong leadership, communication, and collaboration skills. Candidates may have the opportunity to develop and refine these skills through regular training and development opportunities, as well as through working with interdisciplinary project teams.

📝 Enhancement Note: This role offers significant opportunities for career growth and professional development within the Deutsche Telekom Group. Candidates with a strong background in cloud computing and Sovereign Cloud services, along with proven experience in customer delivery management, are well-suited for this role.

🌐 Work Environment

Office Type: The company offers a modern and collaborative work environment, with offices in Budapest, Debrecen, Pécs, and Szeged. The work environment is designed to foster innovation, collaboration, and continuous improvement.

Office Location(s): The company has offices in Budapest, Debrecen, Pécs, and Szeged, with remote working possibilities available within Hungary due to European taxation regulation.

Workspace Context:

Collaborative Work Environment: The company encourages a culture of collaboration and knowledge sharing, with regular team meetings and training sessions to facilitate learning and growth.
Modern Workspace: The company provides a modern and well-equipped workspace, with access to the latest tools and technologies required for successful project delivery.
Flexible Working Arrangements: The company offers flexible working arrangements, with the possibility of remote work within Hungary due to European taxation regulation. This allows employees to maintain a healthy work-life balance while still meeting the demands of the role.

Work Schedule: Full-time (40 hours per week) with flexibility for project deadlines and maintenance windows. The role may require occasional overtime or weekend work to meet project deadlines or handle escalations.

📝 Enhancement Note: The company offers a modern and collaborative work environment, with a focus on innovation, collaboration, and continuous improvement. The company's flexible working arrangements and commitment to employee development make it an attractive option for experienced Customer Delivery Managers seeking to advance their careers in the cloud computing and Sovereign Cloud services field.

📄 Application & Technical Interview Process

Interview Process:

Phone/Screening Interview: A brief phone or video call to discuss the candidate's experience, qualifications, and motivation for the role. This may include a brief technical assessment to evaluate the candidate's understanding of cloud computing and Sovereign Cloud services.
Technical Deep Dive: A more in-depth discussion of the candidate's technical skills and experience, focusing on their understanding of cloud computing, cloud platform best practices, and ITIL processes. This may include a case study or project-based assessment to evaluate the candidate's problem-solving skills and ability to manage customer-impacting projects.
Behavioral Interview: A discussion of the candidate's leadership, communication, and collaboration skills, as well as their ability to manage service quality and optimize portfolios. This may include scenario-based questions to evaluate the candidate's decision-making and problem-solving skills.
Final Interview: A meeting with the hiring manager or a panel of stakeholders to discuss the candidate's fit for the role and the company's culture. This may include a discussion of the candidate's long-term career goals and potential for growth within the Deutsche Telekom Group.

Portfolio Review Tips:

Highlight experience in managing cloud and Sovereign Cloud services through case studies or project examples.
Showcase successful project delivery and customer satisfaction through testimonials or performance metrics.
Emphasize problem-solving skills and improvement measures implemented to enhance service delivery and efficiency.
Provide detailed documentation of ITIL processes implemented, including Incident, Problem, and Change management.
Demonstrate understanding of Service Chain Operations Management (SC-OPM) activities through relevant documentation or case studies.

Technical Challenge Preparation:

Brush up on knowledge of cloud computing, cloud platform best practices, and Sovereign Cloud services.
Review ITIL processes and Service Chain Operations Management (SC-OPM) activities to ensure a strong understanding of the required skills and knowledge for the role.
Prepare for scenario-based questions and case studies that may assess the candidate's problem-solving skills, decision-making, and ability to manage customer-impacting projects.

ATS Keywords: Customer Delivery Management, Cloud Computing, Sovereign Cloud, ITIL, Incident Management, Problem Management, Change Management, Service Chain Operations Management, Project Management, Stakeholder Management, Global Cooperation Strategies, Cloud Platform Best Practices, Financial Management, Invoicing, Budget Planning, Cost Optimization, Transformation Projects, Transition Management, Leadership, Communication, Collaboration, Efficiency Improvement, Technical Communication

📝 Enhancement Note: The interview process for this role is designed to evaluate the candidate's technical skills, experience, and fit for the company's culture. Candidates should emphasize their experience in managing cloud and Sovereign Cloud services, along with their understanding of ITIL processes and Service Chain Operations Management, to effectively showcase their qualifications for this role.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

The company uses a variety of cloud platforms, including but not limited to, Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
Candidates should have experience with at least one of these cloud platforms and be willing to learn and adapt to new technologies as needed.

ITIL Tools:

The company uses ITIL tools to manage service quality and ensure consistent and high-quality service delivery.
Candidates should have experience with ITIL processes and be familiar with the tools used to manage Incident, Problem, and Change management.

Project Management Tools:

The company uses project management tools to manage customer-impacting projects and ensure successful delivery.
Candidates should have experience with project management tools and be familiar with Agile methodologies for project management.

📝 Enhancement Note: The company uses a variety of cloud platforms and ITIL tools to manage service quality and ensure consistent and high-quality service delivery. Candidates should have experience with at least one cloud platform and be willing to learn and adapt to new technologies as needed.

👥 Team Culture & Values

Customer Delivery Management Values:

Customer Focus: The company places a strong emphasis on customer satisfaction and ensuring high-quality service delivery.
Innovation: The company encourages a culture of innovation and continuous improvement, with a focus on staying up-to-date with the latest cloud computing and Sovereign Cloud services trends.
Collaboration: The company values collaboration and knowledge sharing, with a focus on working together to drive success in the international health market.
Accountability: The company expects its employees to take responsibility for their actions and decisions, with a focus on delivering high-quality service and managing customer-impacting projects successfully.

Collaboration Style:

Cross-functional Collaboration: The Customer Delivery Management team works closely with delivery teams, top management, and global stakeholders to ensure high-quality service delivery and drive success in the international health market.
Knowledge Sharing: The company encourages a culture of knowledge sharing, with regular training and development opportunities for employees.
Continuous Learning: The company provides opportunities for employees to develop and enhance their skills through regular training and development opportunities, as well as through working with interdisciplinary project teams.

📝 Enhancement Note: The company's Customer Delivery Management team values customer focus, innovation, collaboration, and accountability. The team works closely with delivery teams, top management, and global stakeholders to ensure high-quality service delivery and drive success in the international health market. The company encourages a culture of knowledge sharing and continuous learning, with regular training and development opportunities for employees.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Computing Complexity: The role requires a strong understanding of cloud computing, cloud platform best practices, and Sovereign Cloud services. Candidates may face technical challenges in managing complex cloud environments and ensuring high-quality service delivery.
Global Stakeholder Management: The role requires effective communication and collaboration with global stakeholders, including top management and international clients. Candidates may face challenges in managing cultural differences and time zone differences.
Service Quality Optimization: The role requires a focus on optimizing service quality and enhancing efficiency through strategic planning and improvement measures. Candidates may face challenges in identifying and implementing improvement measures that meet the needs of the international health market.

Learning & Development Opportunities:

Cloud Computing Expertise: The role offers opportunities to develop and enhance skills in cloud computing, cloud platform best practices, and Sovereign Cloud services. Candidates may have the chance to gain experience in managing complex cloud environments and ensuring high-quality service delivery.
Global Stakeholder Management: The role offers opportunities to develop and enhance skills in global stakeholder management, including effective communication and collaboration with top management and international clients. Candidates may have the chance to gain experience in managing cultural differences and time zone differences.
Leadership Development: The role requires strong leadership, communication, and collaboration skills. Candidates may have the opportunity to develop and refine these skills through regular training and development opportunities, as well as through working with interdisciplinary project teams.

📝 Enhancement Note: The role offers significant opportunities for technical skill development, global stakeholder management, and leadership development. Candidates with a strong background in cloud computing and Sovereign Cloud services, along with proven experience in customer delivery management, are well-suited for this role.

💡 Interview Preparation

Technical Questions:

Cloud Computing Fundamentals: Questions assessing the candidate's understanding of cloud computing, cloud platform best practices, and Sovereign Cloud services. Examples include:
- Can you explain the differences between Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)?
- How do you approach managing complex cloud environments and ensuring high-quality service delivery?
- Can you describe your experience with Sovereign Cloud services and their specific requirements?
ITIL Processes: Questions assessing the candidate's understanding of ITIL processes, including Incident, Problem, and Change management. Examples include:
- Can you walk us through your experience with ITIL processes and how you've implemented them in previous roles?
- How do you approach managing service quality and ensuring consistent service delivery?
- Can you describe a time when you had to manage a significant incident or problem, and how you handled it?
Project Management: Questions assessing the candidate's project management skills and experience. Examples include:
- Can you describe your experience with project management tools and Agile methodologies?
- How do you approach managing customer-impacting projects and ensuring successful delivery?
- Can you walk us through a project you've managed, including the challenges you faced and how you overcame them?

Company & Culture Questions:

Company Culture: Questions assessing the candidate's understanding of the company's culture and values. Examples include:
- What do you think makes Deutsche Telekom IT Solutions an attractive place to work?
- How do you approach collaboration and knowledge sharing in a team environment?
- Can you describe a time when you had to work with a diverse team, and how you handled it?
International Health Market: Questions assessing the candidate's understanding of the international health market and its specific requirements. Examples include:
- How do you approach working with international clients and global stakeholders?
- Can you describe your experience with the international health market and its specific challenges?
- How do you approach managing cultural differences and time zone differences in a global team?

Portfolio Presentation Strategy:

Case Study Presentation: Candidates should prepare a case study that highlights their experience in managing cloud and Sovereign Cloud services, with a focus on successful project delivery and customer satisfaction. The case study should include:
- A brief overview of the project and its objectives.
- A description of the candidate's role and responsibilities in the project.
- An explanation of the cloud computing and Sovereign Cloud services used in the project.
- A discussion of the challenges faced and how they were overcome.
- A summary of the project's outcomes and the candidate's contributions to its success.
Technical Deep Dive: Candidates should be prepared to discuss their technical skills and experience in detail, with a focus on cloud computing, cloud platform best practices, and ITIL processes. They should be able to explain complex technical concepts in a clear and concise manner, and provide examples of their experience in managing cloud and Sovereign Cloud services.
Behavioral Interview Preparation: Candidates should be prepared to discuss their leadership, communication, and collaboration skills, with a focus on their ability to manage service quality and optimize portfolios. They should be able to provide specific examples of their experience in managing customer-impacting projects and driving success in the international health market.

📝 Enhancement Note: The interview process for this role is designed to evaluate the candidate's technical skills, experience, and fit for the company's culture. Candidates should emphasize their experience in managing cloud and Sovereign Cloud services, along with their understanding of ITIL processes and Service Chain Operations Management, to effectively showcase their qualifications for this role.

📌 Application Steps

To apply for this Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – German speaking (REF4365V) position:

Submit Your Application: Click on the application link provided and submit your resume and cover letter, highlighting your experience in managing cloud and Sovereign Cloud services, as well as your understanding of ITIL processes and Service Chain Operations Management.
Prepare Your Portfolio: Tailor your portfolio to showcase your experience in managing cloud and Sovereign Cloud services, with a focus on successful project delivery and customer satisfaction. Include case studies or project examples that demonstrate your problem-solving skills and improvement measures implemented to enhance service delivery and efficiency.
Research the Company: Familiarize yourself with Deutsche Telekom IT Solutions' company culture, values, and mission. Prepare for interview questions that assess your understanding of the company's culture and your fit for the role.
Prepare for Technical Interviews: Brush up on your knowledge of cloud computing, cloud platform best practices, and ITIL processes. Review your experience in managing customer-impacting projects and driving success in the international health market. Prepare for technical challenges and case studies that may assess your problem-solving skills and decision-making abilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – German speaking (REF4365V)