📍 Job Overview

Job Title: Executive, Analytics & Insights - Customer Support
Company: NielsenIQ
Location: Pasig City, Pasig, Philippines
Job Type: Full-time
Category: Customer Support & Service
Date Posted: June 23, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: Hybrid (Remote & On-site)

🚀 Role Summary

Drive customer loyalty and empowerment through exceptional customer-centric support and digital servicing.
Manage and upload local knowledge articles reflecting the latest local service evolution in the NielsenIQ Customer Service Online platform.
Serve as a liaison between the Commercial team, Quality Assurance, and Operations, communicating product enhancements, universe updates, and delivery details to stakeholders.
Achieve competency in NielsenIQ's proprietary data mining platform and drive customer usage and adoption.
Coordinate local and international sales requests, driving NielsenIQ's bottom line across the organization.

📝 Enhancement Note: This role requires a strong customer focus, excellent communication skills, and the ability to work independently and in a team within a virtual environment. Familiarity with NielsenIQ's proprietary data mining platform and Microsoft Dynamics is beneficial.

💻 Primary Responsibilities

Customer Support & Engagement: Drive customer loyalty by providing digital support and servicing to customers via NielsenIQ's Customer Service Online platform, working together with the Global Customer Service Center.
Knowledge Management: Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NielsenIQ Customer Service Online platform.
Stakeholder Communication: Communicate product enhancements, universe updates, and delivery details to stakeholders.
Customer Usage & Adoption: Achieve competency in NielsenIQ's proprietary data mining platform and drive customer usage and adoption.
Sales Request Coordination: Coordinate local and international sales requests as part of NielsenIQ's global network, driving the company's bottom line across the organization.
Process Optimization: Spearhead improvement projects to drive process optimization and uphold globally acclaimed NielsenIQ data standards.

🎓 Skills & Qualifications

Education: Bachelor's degree in business, analytics, insights, or a related field.

Experience: Fresh graduate or up to 2 years of experience in relevant fields such as account management, client servicing, analytics, business/market analyst, etc.

Required Skills:

Proficient in Microsoft Office applications
Good communication and visualization skills – interested in storytelling techniques
Business English knowledge, both verbal and written
Ability to work independently and in a team within a virtual environment
Open for change, integrity, and client-centric mindset

Preferred Skills:

Additional Asian language skills
Familiarity with NielsenIQ's proprietary data mining platform and Microsoft Dynamics

📝 Enhancement Note: While not explicitly stated, proficiency in data analysis tools and familiarity with customer support software would be beneficial for this role. Additionally, experience in the consumer goods or retail industry could provide a competitive advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A portfolio showcasing previous customer support or client servicing projects, highlighting your ability to manage customer concerns and drive customer satisfaction.
Examples of data analysis projects, demonstrating your proficiency in data mining platforms and tools.
Case studies or projects that showcase your ability to optimize processes and drive improvement.

Technical Documentation:

Clear and concise documentation of your approach to customer support, including problem-solving techniques and best practices.
Evidence of your ability to track and analyze key performance indicators (KPIs) using Microsoft Dynamics or similar tools.
Examples of your communication skills, such as emails or reports, demonstrating your ability to effectively convey complex information to stakeholders.

💵 Compensation & Benefits

Salary Range: PHP 35,000 - 45,000 per month (Estimated, based on market research and entry-level salary standards for customer support roles in the Philippines)

Benefits:

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

Working Hours: 40 hours per week, with flexible hours and maintenance windows as required.

📝 Enhancement Note: The estimated salary range is based on market research and entry-level salary standards for customer support roles in the Philippines. The actual salary may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

Company Size: NielsenIQ is a large, global organization with operations in over 100 markets, covering more than 90% of the world's population.

Founded: NielsenIQ was founded in 2023, following the combination of Nielsen and GfK.

Team Structure:

NielsenIQ's Customer Service team focuses on building positive customer experiences by offering outstanding customer-centric servicing and support.
The team serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Development Methodology:

NielsenIQ uses a customer-centric approach to drive loyalty and empowerment, focusing on specialty expertise, engagement, and solutions.
The company encourages continuous learning and improvement, with a commitment to upholding globally acclaimed data standards.

Company Website: NielsenIQ

📝 Enhancement Note: NielsenIQ's focus on customer-centric support and data-driven insights makes it an attractive employer for candidates interested in a career in customer support or data analysis. The company's global presence and commitment to continuous learning provide opportunities for professional growth and development.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level position within NielsenIQ's Customer Service team. The primary responsibility is to drive customer loyalty and empowerment through exceptional customer-centric support and digital servicing.

Reporting Structure: This role reports directly to the Customer Service Manager and works closely with the Commercial team, Quality Assurance, and Operations.

Technical Impact: The role has a direct impact on customer satisfaction and usage of NielsenIQ's data and tools. By providing clear and accurate responses and driving customer adoption, the role contributes to the company's overall success.

Growth Opportunities:

Career Progression: With experience and demonstrated success, candidates may progress to more senior roles within the Customer Service team or explore opportunities in other areas of the business, such as analytics or commercial roles.
Technical Skill Development: Candidates can develop their skills in data mining platforms, Microsoft Dynamics, and customer support software, as well as honing their communication and problem-solving abilities.
Leadership Potential: As candidates gain experience and demonstrate strong performance, they may have the opportunity to take on leadership roles within the team, managing junior team members or mentoring new hires.

📝 Enhancement Note: NielsenIQ's commitment to continuous learning and improvement provides opportunities for candidates to develop their skills and advance their careers within the organization. The company's global presence and diverse range of business units offer a wide range of potential career paths for motivated and ambitious candidates.

🌐 Work Environment

Office Type: NielsenIQ's office is a modern, collaborative workspace designed to foster innovation and creativity. The company encourages a flexible working environment, with remote and on-site options available.

Office Location(s): NielsenIQ's Philippines office is located in Pasig City, with additional offices in other major cities worldwide.

Workspace Context:

NielsenIQ's office features collaborative workspaces, with multiple monitors and testing devices available to support team members' needs.
The company encourages cross-functional collaboration between teams, with regular team meetings and knowledge-sharing sessions.
NielsenIQ's flexible working environment allows team members to work from home or on-site, depending on their preferences and the needs of the business.

Work Schedule: NielsenIQ's work schedule is flexible, with a focus on delivering results and meeting project deadlines. The company offers maintenance windows and deployment windows as required.

📝 Enhancement Note: NielsenIQ's flexible working environment and commitment to collaboration make it an attractive employer for candidates seeking a balance between work and personal life. The company's global presence and diverse range of business units offer opportunities for candidates to work on a wide range of projects and develop their skills in different areas of the business.

📄 Application & Technical Interview Process

Interview Process:

Application Review: NielsenIQ will review your resume and cover letter to assess your qualifications for the role.
Phone/Skype Screen: If your application is successful, you will be invited to a phone or Skype screen to discuss your experience and motivation for the role.
On-site Interview: Candidates who pass the phone screen will be invited to an on-site interview at NielsenIQ's office in Pasig City. The interview will focus on your technical skills, customer support experience, and cultural fit with the company.
Final Decision: NielsenIQ will make a final decision based on your interview performance and references.

Portfolio Review Tips:

Highlight your customer support experience and any relevant projects or case studies that demonstrate your ability to manage customer concerns and drive customer satisfaction.
Include examples of your data analysis skills and any relevant projects that showcase your proficiency in data mining platforms and tools.
Showcase your communication skills, providing examples of your ability to effectively convey complex information to stakeholders.

Technical Challenge Preparation:

Familiarize yourself with NielsenIQ's proprietary data mining platform and Microsoft Dynamics, as these tools are essential for the role.
Prepare for customer support scenarios, demonstrating your ability to manage customer concerns and drive customer satisfaction.
Practice your communication skills, focusing on your ability to effectively convey complex information to stakeholders.

ATS Keywords: NielsenIQ Customer Support Data Analysis Microsoft Dynamics Customer Service Process Optimization Stakeholder Communication

📝 Enhancement Note: NielsenIQ's interview process is designed to assess candidates' technical skills, customer support experience, and cultural fit with the company. By preparing thoroughly and showcasing your relevant experience and skills, you can increase your chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

NielsenIQ's proprietary data mining platform
Microsoft Dynamics
NielsenIQ's Customer Service Online platform

Data Analysis Tools:

NielsenIQ's proprietary data mining platform
Microsoft Excel
Power BI or similar data visualization tools

Communication Tools:

Email (Outlook or Gmail)
Instant messaging platforms (e.g., Slack, Microsoft Teams)
Video conferencing tools (e.g., Zoom, Google Meet)

📝 Enhancement Note: Familiarity with NielsenIQ's proprietary data mining platform and Microsoft Dynamics is beneficial for this role. Candidates should also have strong communication skills and be comfortable using a range of communication tools to effectively convey complex information to stakeholders.

👥 Team Culture & Values

Customer Support Values:

Customer-centric approach
Exceptional customer service
Continuous learning and improvement
Collaboration and teamwork
Integrity and accountability

Collaboration Style:

NielsenIQ encourages a collaborative and inclusive work environment, with regular team meetings and knowledge-sharing sessions.
The company values cross-functional collaboration between teams, with a focus on driving customer satisfaction and usage of NielsenIQ's data and tools.
NielsenIQ's flexible working environment allows team members to work from home or on-site, depending on their preferences and the needs of the business.

📝 Enhancement Note: NielsenIQ's customer-centric approach and commitment to collaboration make it an attractive employer for candidates seeking a supportive and inclusive work environment. The company's focus on continuous learning and improvement provides opportunities for candidates to develop their skills and advance their careers within the organization.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing customer concerns and driving customer satisfaction in a digital environment.
Achieving competency in NielsenIQ's proprietary data mining platform and driving customer usage and adoption.
Coordinating local and international sales requests, driving NielsenIQ's bottom line across the organization.
Spearheading improvement projects to drive process optimization and uphold globally acclaimed NielsenIQ data standards.

Learning & Development Opportunities:

NielsenIQ offers a range of learning and development opportunities, including LinkedIn Learning, volunteer time off, and an employee-assistance program.
The company encourages continuous learning and improvement, with a focus on developing technical and soft skills.
NielsenIQ's global presence and diverse range of business units offer opportunities for candidates to work on a wide range of projects and develop their skills in different areas of the business.

📝 Enhancement Note: NielsenIQ's commitment to continuous learning and improvement provides opportunities for candidates to develop their skills and advance their careers within the organization. The company's global presence and diverse range of business units offer a wide range of potential career paths for motivated and ambitious candidates.

💡 Interview Preparation

Technical Questions:

Customer Support: Describe a challenging customer support scenario you've faced and how you handled it. What was the outcome, and what did you learn from the experience?
Data Analysis: Walk us through a data analysis project you've worked on. What data mining tools did you use, and what insights did you uncover?
Process Optimization: Explain a process you've optimized in a previous role. What was the outcome, and what metrics did you use to measure success?

Company & Culture Questions:

Customer Support: How do you ensure you're providing exceptional customer service, even when facing challenging customers or tight deadlines?
Data Analysis: How do you stay up-to-date with the latest data analysis tools and techniques? Can you give an example of a recent learning experience?
Process Optimization: How do you approach process optimization projects? Can you walk us through your methodology and any relevant tools or software you've used?

Portfolio Presentation Strategy:

Customer Support: Highlight your customer support experience and any relevant projects or case studies that demonstrate your ability to manage customer concerns and drive customer satisfaction.
Data Analysis: Showcase your data analysis skills, providing examples of your proficiency in data mining platforms and tools. Include any relevant visualizations or dashboards you've created.
Process Optimization: Demonstrate your process optimization skills, providing examples of your ability to identify inefficiencies and drive improvement. Include any relevant metrics or data points that showcase the success of your projects.

📝 Enhancement Note: NielsenIQ's interview process is designed to assess candidates' technical skills, customer support experience, and cultural fit with the company. By preparing thoroughly and showcasing your relevant experience and skills, you can increase your chances of success in the interview process.

📌 Application Steps

To apply for this Customer Support Executive, Analytics & Insights role at NielsenIQ:

Customize Your Resume: Tailor your resume to highlight your customer support experience, data analysis skills, and any relevant projects or case studies.
Prepare Your Cover Letter: Write a compelling cover letter that demonstrates your motivation for the role and your understanding of NielsenIQ's business.
Update Your Portfolio: Ensure your portfolio showcases your customer support experience, data analysis skills, and any relevant projects or case studies. Include examples of your communication skills and any relevant visualizations or dashboards.
Research NielsenIQ: Familiarize yourself with NielsenIQ's business, industry, and company culture. Prepare thoughtful questions to ask during the interview process.
Prepare for the Interview: Review the interview process and technical challenge preparation tips outlined above. Practice your communication skills and prepare for customer support scenarios, data analysis questions, and process optimization questions.

📝 Enhancement Note: NielsenIQ's application process is designed to assess candidates' technical skills, customer support experience, and cultural fit with the company. By preparing thoroughly and showcasing your relevant experience and skills, you can increase your chances of success in the application process.

Executive, Analytics & Insights - Customer Support