📍 Job Overview

Job Title: EUV Service Engineer (Infra)
Company: ZEISS Group
Location: Hsinchu City, Taiwan
Job Type: On-site, Full-time
Category: Infrastructure & Operations
Date Posted: June 24, 2025
Experience Level: Mid-level (2-5 years)

🚀 Role Summary

📝 Enhancement Note: The EUV Service Engineer (Infra) role involves performing technical field service activities, focusing on installation, commissioning, troubleshooting, repair, and maintenance of equipment. This role requires strong customer service skills, mechanical and electronic aptitude, and the ability to work independently in a high-pressure, fast-paced environment.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of the EUV Service Engineer (Infra) role revolve around performing technical field service activities, ensuring customer satisfaction, and maintaining high-quality service standards.
Installation and Commissioning: Install and commission equipment, ensuring it meets the required standards and customer expectations.
Troubleshooting, Repair, and Maintenance: Diagnose and resolve technical issues, perform repairs, and maintain equipment to minimize downtime and maximize performance.
Escalation Support: Handle escalated technical issues, collaborating with internal teams to find solutions and ensure customer satisfaction.
User Training/Customer Training: Provide training to customers on the proper use and maintenance of equipment, enhancing their overall experience and satisfaction.
Sales Support: Assist the sales team by providing technical expertise and supporting customer inquiries and demonstrations.
Reporting: Prepare and submit necessary reports, ensuring compliance with company policies and maintaining accurate records.
Customer Relationship Management: Develop and maintain strong relationships with customers, addressing their needs, and working towards achieving the highest possible levels of customer satisfaction.
Administrative Tasks: Perform necessary administrative tasks, such as paperwork, in a complete and accurate manner.

🎓 Skills & Qualifications

Education:

A university degree in electrical/mechanical engineering or equivalent experience as a technician/master craftsman.
TOEIC Listening & Reading score >750.

Experience:

3 years of relevant working experience, preferably in installing, troubleshooting industrial electronics, machines, or computer systems.
Highly customer-oriented.
Knowledge in vacuum technology, hydraulics, and cooling systems with leak searching experience.
EUV experience is a plus.

Required Skills:

Strong customer service skills.
Mechanical and electronic aptitude.
Knowledge of Microsoft operating systems.
Ability to function independently and be self-motivated while working as part of a team.
Good command of written and spoken English.
Willingness to travel domestically and internationally.
Liaison work involving spare parts ordering, shipment, installation, and after-sales service.

Preferred Skills:

Experience with EUV equipment.
Familiarity with high-pressure, fast-paced, and innovative environments.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on technical field service and customer support, a portfolio showcasing relevant experience, customer testimonials, and problem-solving case studies would be beneficial.

Portfolio Essentials:

Documented examples of successful installations, troubleshooting, and repair projects.
Customer testimonials highlighting your customer service skills and technical expertise.
Case studies demonstrating your ability to resolve complex technical issues and improve customer satisfaction.

Technical Documentation:

Detailed service reports and technical reports demonstrating your ability to document your work accurately and completely.
Evidence of your ability to maintain and calibrate equipment, ensuring its optimal performance and longevity.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Hsinchu City, Taiwan, is estimated to be between NT$70,000 and NT$100,000 per month, based on market research and industry standards for mid-level infrastructure and operations roles.

Benefits:

Competitive salary and benefits package.
Opportunities for professional growth and development.
A dynamic and innovative work environment.

Working Hours: The role requires shift work, including on-site and on-call duties. The standard workweek is 40 hours, but flexibility is required to accommodate customer needs and equipment maintenance schedules.

🎯 Team & Company Context

🏢 Company Culture

Industry: The ZEISS Group operates in the optics and optoelectronics industry, with a strong focus on research and development, manufacturing, and sales of optical and optoelectronic systems.

Company Size: As a global leader in the optics and optoelectronics industry, the ZEISS Group employs over 35,000 people worldwide. This large company size offers numerous opportunities for career growth and development.

Founded: The ZEISS Group was founded in 1846 and has since grown into a multinational corporation with a strong reputation for innovation and quality.

Team Structure:

The EUV Service Engineer (Infra) role is part of the Service team, which focuses on providing technical support and maintaining customer satisfaction.
The team consists of experienced service engineers, each specializing in specific equipment and customer segments.
The team works closely with the Sales, Logistics, and Application Specialists teams to ensure seamless customer support and equipment lifecycle management.

Development Methodology:

The ZEISS Group employs Agile methodologies for project management, focusing on continuous improvement and customer satisfaction.
The company emphasizes regular communication, collaboration, and knowledge sharing among teams to drive innovation and excellence.
The EUV Service Engineer (Infra) role requires strong problem-solving skills, adaptability, and a customer-centric mindset to thrive in this dynamic environment.

Company Website: ZEISS Group

📝 Enhancement Note: The ZEISS Group's company culture emphasizes innovation, quality, and customer satisfaction. The EUV Service Engineer (Infra) role plays a crucial part in maintaining the company's reputation for excellence by ensuring high-quality service and customer support.

📈 Career & Growth Analysis

Web Technology Career Level: The EUV Service Engineer (Infra) role is a mid-level position within the infrastructure and operations domain. This role offers opportunities for career growth and development, including:

Technical Specialization: Deepen your expertise in EUV equipment, vacuum technology, hydraulics, and cooling systems to become a subject matter expert.
Team Leadership: Demonstrate strong leadership skills and take on a supervisory role, mentoring junior service engineers and driving team performance.
Customer Relationship Management: Develop your customer relationship management skills and take on a more strategic role in customer account management.

Reporting Structure: The EUV Service Engineer (Infra) reports directly to the Service Manager or Factory and works closely with other service engineers, sales, logistics, and application specialists teams.

Technical Impact: The EUV Service Engineer (Infra) has a significant impact on customer satisfaction, equipment performance, and overall business success. By ensuring high-quality service and minimizing equipment downtime, the role contributes directly to the company's bottom line.

Growth Opportunities:

Technical Skill Development: Stay up-to-date with the latest EUV technology trends and develop your expertise in related fields, such as vacuum technology, hydraulics, and cooling systems.
Professional Certification: Pursue relevant certifications to enhance your technical skills and demonstrate your commitment to professional development.
International Assignments: Gain international experience by working on global customer accounts and participating in international projects.

📝 Enhancement Note: The EUV Service Engineer (Infra) role offers numerous opportunities for career growth and development within the ZEISS Group. By demonstrating strong technical expertise, customer service skills, and a commitment to continuous learning, individuals in this role can advance their careers and make a significant impact on the company's success.

🌐 Work Environment

Office Type: The ZEISS Group's work environment is dynamic, innovative, and customer-focused. The company encourages collaboration, knowledge sharing, and continuous learning among its employees.

Office Location(s): The EUV Service Engineer (Infra) role is based in Hsinchu City, Taiwan, with opportunities for domestic and international travel to support customers and participate in global projects.

Workspace Context:

Collaborative Workspace: The EUV Service Engineer (Infra) works in a collaborative environment, interacting with various teams, including sales, logistics, and application specialists, to ensure seamless customer support and equipment lifecycle management.
On-site and On-call Duties: The role requires shift work, including on-site and on-call duties, to ensure customer satisfaction and equipment performance.
Testing and Maintenance Equipment: The EUV Service Engineer (Infra) has access to the necessary testing and maintenance equipment to perform their duties effectively and efficiently.

Work Schedule: The standard workweek is 40 hours, but flexibility is required to accommodate customer needs and equipment maintenance schedules. The role requires shift work, including on-site and on-call duties, to ensure customer satisfaction and equipment performance.

📝 Enhancement Note: The EUV Service Engineer (Infra) role offers a dynamic and innovative work environment, with opportunities for collaboration, knowledge sharing, and continuous learning. The role requires flexibility and a commitment to customer satisfaction, with shift work and on-call duties as needed.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Demonstrate your technical expertise in EUV equipment, vacuum technology, hydraulics, and cooling systems through hands-on assessments and problem-solving exercises.
Customer Service Skills: Showcase your strong customer service skills and ability to work independently in a high-pressure, fast-paced environment through role-playing scenarios and case studies.
Team Fit: Assess your cultural fit with the ZEISS Group and the EUV Service team through group discussions and team-building activities.
Final Evaluation: Evaluate your overall fit for the role, considering your technical expertise, customer service skills, and cultural fit with the company.

Portfolio Review Tips:

📝 Enhancement Note: As the EUV Service Engineer (Infra) role focuses on technical field service and customer support, a portfolio showcasing relevant experience, customer testimonials, and problem-solving case studies would be beneficial. Highlight your ability to resolve complex technical issues, improve customer satisfaction, and maintain high-quality service standards.

Technical Challenge Preparation:

📝 Enhancement Note: Familiarize yourself with the latest EUV technology trends, vacuum technology, hydraulics, and cooling systems to demonstrate your technical expertise during the interview process. Practice problem-solving exercises and hands-on assessments to showcase your ability to work independently in a high-pressure, fast-paced environment.

ATS Keywords: (Organized by category)

Programming Languages: N/A
Web Frameworks: N/A
Server Technologies: EUV, Vacuum Technology, Hydraulics, Cooling Systems
Databases: N/A
Tools: Microsoft Operating Systems, Customer Relationship Management (CRM) software
Methodologies: Agile, Problem-solving, Customer Service
Soft Skills: Customer Service, Self-Motivation, Teamwork, Adaptability
Industry Terms: EUV, Vacuum Technology, Hydraulics, Cooling Systems, Customer Relationship Management (CRM)

📝 Enhancement Note: The EUV Service Engineer (Infra) role requires strong technical expertise in EUV equipment, vacuum technology, hydraulics, and cooling systems, as well as excellent customer service skills and the ability to work independently in a high-pressure, fast-paced environment. Familiarize yourself with the latest trends and best practices in these areas to demonstrate your qualifications during the interview process.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As the EUV Service Engineer (Infra) role focuses on technical field service and customer support, the technology stack and web infrastructure are not the primary focus of this role. However, familiarity with relevant tools and technologies, such as Microsoft operating systems and customer relationship management (CRM) software, is essential for success in this role.

👥 Team Culture & Values

Web Development Values:

Customer-Centric: The ZEISS Group places a strong emphasis on customer satisfaction, and the EUV Service Engineer (Infra) role is no exception. Demonstrate your commitment to understanding customer needs and providing high-quality service to ensure customer satisfaction.
Innovation: The company encourages continuous learning and innovation, and the EUV Service Engineer (Infra) role offers opportunities to stay up-to-date with the latest trends and best practices in EUV technology, vacuum technology, hydraulics, and cooling systems.
Quality: The ZEISS Group is committed to maintaining high-quality standards in all aspects of its operations, and the EUV Service Engineer (Infra) role is responsible for ensuring that equipment meets the required standards and customer expectations.
Collaboration: The EUV Service Engineer (Infra) role requires strong collaboration skills, working closely with various teams, including sales, logistics, and application specialists, to ensure seamless customer support and equipment lifecycle management.

Collaboration Style:

Cross-Functional Integration: The EUV Service Engineer (Infra) role works closely with various teams, including sales, logistics, and application specialists, to ensure seamless customer support and equipment lifecycle management.
Code Review Culture: While not a primary focus of the EUV Service Engineer (Infra) role, familiarity with code review processes and best practices can be beneficial in resolving complex technical issues and maintaining high-quality service standards.
Knowledge Sharing: The ZEISS Group encourages knowledge sharing and continuous learning among its employees. The EUV Service Engineer (Infra) role offers opportunities to share your expertise with colleagues and learn from others in the organization.

📝 Enhancement Note: The EUV Service Engineer (Infra) role is a customer-centric, collaborative, and innovative position within the ZEISS Group. By demonstrating strong technical expertise, customer service skills, and a commitment to continuous learning, individuals in this role can contribute to the company's success and drive its mission to deliver high-quality, innovative solutions to its customers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

EUV Equipment Maintenance: Stay up-to-date with the latest trends and best practices in EUV equipment maintenance, vacuum technology, hydraulics, and cooling systems to ensure optimal equipment performance and minimize downtime.
Customer Expectations: Meet and exceed customer expectations for high-quality service, responsiveness, and technical expertise.
Problem-Solving: Develop your problem-solving skills to resolve complex technical issues and improve customer satisfaction.
Continuous Learning: Stay current with the latest trends and best practices in EUV technology, vacuum technology, hydraulics, and cooling systems to enhance your technical expertise and career growth opportunities.

Learning & Development Opportunities:

Technical Skill Development: Pursue relevant certifications and training opportunities to enhance your technical skills and demonstrate your commitment to professional development.
Conference Attendance: Attend industry conferences and events to network with peers, learn about the latest trends and best practices, and gain insights into emerging technologies.
Mentorship: Seek mentorship opportunities within the ZEISS Group to learn from experienced professionals and gain valuable insights into career growth and development.

📝 Enhancement Note: The EUV Service Engineer (Infra) role offers numerous opportunities for technical skill development, career growth, and professional development. By demonstrating strong technical expertise, customer service skills, and a commitment to continuous learning, individuals in this role can overcome technical challenges, meet customer expectations, and drive their career success within the ZEISS Group.

💡 Interview Preparation

Technical Questions:

EUV Equipment Maintenance: Demonstrate your technical expertise in EUV equipment maintenance, vacuum technology, hydraulics, and cooling systems through hands-on assessments and problem-solving exercises.
Customer Service Skills: Showcase your strong customer service skills and ability to work independently in a high-pressure, fast-paced environment through role-playing scenarios and case studies.
Problem-Solving: Develop your problem-solving skills to resolve complex technical issues and improve customer satisfaction, showcasing your ability to think critically and creatively.

Company & Culture Questions:

Company Culture: Demonstrate your understanding of the ZEISS Group's company culture, emphasizing innovation, quality, and customer satisfaction, and how you can contribute to its success.
Team Dynamics: Showcase your ability to work collaboratively with various teams, including sales, logistics, and application specialists, to ensure seamless customer support and equipment lifecycle management.
Customer Impact: Explain how you can make a significant impact on customer satisfaction, equipment performance, and overall business success in the EUV Service Engineer (Infra) role.

Portfolio Presentation Strategy:

📝 Enhancement Note: As the EUV Service Engineer (Infra) role focuses on technical field service and customer support, a portfolio showcasing relevant experience, customer testimonials, and problem-solving case studies would be beneficial. Highlight your ability to resolve complex technical issues, improve customer satisfaction, and maintain high-quality service standards.

📝 Enhancement Note: The EUV Service Engineer (Infra) role requires strong technical expertise in EUV equipment maintenance, vacuum technology, hydraulics, and cooling systems, as well as excellent customer service skills and the ability to work independently in a high-pressure, fast-paced environment. By demonstrating your qualifications and commitment to the ZEISS Group's company culture, you can successfully navigate the interview process and secure the role.

📌 Application Steps

To apply for this EUV Service Engineer (Infra) position at the ZEISS Group:

📝 Enhancement Note: Submit your application through the provided link, highlighting your relevant experience, technical expertise, and customer service skills. Tailor your resume and portfolio to emphasize your qualifications for the role and demonstrate your commitment to the ZEISS Group's company culture.
📝 Enhancement Note: Prepare for the technical assessment by reviewing the latest trends and best practices in EUV technology, vacuum technology, hydraulics, and cooling systems. Familiarize yourself with the company's products and services, and be ready to discuss your problem-solving approach and customer service skills.
📝 Enhancement Note: Research the ZEISS Group's company culture, emphasizing innovation, quality, and customer satisfaction, and be prepared to discuss how you can contribute to its success in the EUV Service Engineer (Infra) role.
📝 Enhancement Note: Practice problem-solving exercises and hands-on assessments to showcase your technical expertise and ability to work independently in a high-pressure, fast-paced environment. Prepare role-playing scenarios and case studies to demonstrate your strong customer service skills and commitment to customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions about the EUV Service Engineer (Infra) role at the ZEISS Group. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to infrastructure and operations roles, emphasizing technical field service, customer support, and equipment maintenance.
Include relevant tools and technologies, such as Microsoft operating systems and customer relationship management (CRM) software.
Address the unique challenges and growth opportunities faced by infrastructure and operations professionals in the EUV Service Engineer (Infra) role.

Quality Standards:

Ensure no content overlap between sections; each section must contain unique information.
Only include Enhancement Notes when making significant inferences about technical field service, customer support, and equipment maintenance, with clear reasoning based on industry standards and available information.
Be comprehensive yet concise, prioritizing actionable information over descriptive text.
Strategically distribute web technology and infrastructure-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and infrastructure and operations specialization.

Industry Expertise:

Include specific EUV equipment maintenance, vacuum technology, hydraulics, and cooling systems requirements prominently.
Address EUV technology trends, best practices, and emerging technologies relevant to the role.
Provide tactical advice for technical field service, customer support, and equipment maintenance in the EUV Service Engineer (Infra) role.
Include EUV technology-specific interview preparation and coding challenge guidance.
Emphasize problem-solving, customer service, and technical expertise in the context of EUV equipment maintenance and customer support.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use infrastructure and operations industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to infrastructure and operations professionals.
Provide actionable insights that give infrastructure and operations candidates a competitive advantage.
Focus on team culture, collaboration, and customer impact measurement in the context of EUV equipment maintenance and customer support.

Technical Focus & Portfolio Emphasis:

Emphasize EUV equipment maintenance, vacuum technology, hydraulics, and cooling systems best practices, problem-solving, and customer service skills.
Include specific portfolio requirements tailored to the EUV Service Engineer (Infra) role, showcasing relevant experience, customer testimonials, and problem-solving case studies.
Address browser compatibility, accessibility standards, and user experience design principles in the context of customer support and equipment maintenance.
Focus on problem-solving methods, performance optimization, and scalable EUV equipment maintenance strategies.
Include technical presentation skills and stakeholder communication for EUV equipment maintenance and customer support.

Avoid:

Generic business jargon not relevant to infrastructure and operations roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific EUV equipment maintenance and customer support role.
Marketing language unrelated to infrastructure and operations roles, technical field service, and customer support.

Generate comprehensive, infrastructure and operations-focused content that serves as a valuable resource for candidates seeking EUV Service Engineer (Infra) roles and preparing for technical interviews in the infrastructure and operations industry.

EUV Service Engineer (Infra)